ITC delivers a Customer Service workshop for the Explore Group

The Explore Group during the Customer Service workshop with ITC’s Mel Jenkins.

ITC is known for offering exceptional qualifications and certifications to high school and college students in New Zealand – but we also often provide workshops for businesses as well.

Recently, we delivered a Customer Service workshop for the Explore Group. The Explore Group is a tourism operator based in Auckland, Bay of Islands and in the Whitsunday Islands Australia that offers incredible cruises and sailing adventures around in these amazing locations.

We first worked with the Explore Group back in 2017, and have continued to help develop their customer service skills ever since.

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Meet one of our first Online Course students: Nan!

Our Ground Crew Online course offers an introduction to the many aviation roles available at airports.

ITC recently launched a series of Online Courses. These courses are short introductions to various aspect of travel and tourism, from Cabin Crew Online and Cruise Online to Tour Guiding Online.

These online courses are available for anyone, anywhere in New Zealand. There are no prerequisites and no age limit. They are simply a great way for people to dip their toes into a field of study and see how they might feel about it as a career.

Plus, they’re entirely self-directed, so you can study them online in your own time, at your own pace.

Now, we’re starting to see our first students complete these courses. One of those is Nan, who is currently working as a barista in Auckland and who is hoping to one day work in the aviation industry. She has recently completed the Ground Crew Online course.

Of course, we asked her a few questions about her experience!

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ITC launches NEW online certification: Winning With Customers

Our online Customer Service course offers a great way to try something new or level up your existing skills.

Winning With Customers is a brand new online course available through ITC right now. It’s a certificate that focuses on customer service, and is one of several new online courses, including Cabin Crew Online, Ground Crew Online, Cruise Online and Tour Guiding Online.

Taking this quick online course is the perfect introduction to customer service skills, whether you want to work in travel and tourism or practically any other industry!

And the best part is that anyone can take this course and earn an ITC certificate. You could be in high school, you could be finished with school and wondering what to do next, or you could already be in a career and want to either advance or try something new!

This course is also perfect for managers who want to offer personal development to their staff. It’s not only cost effective, but readily available online, and a great way to improve the customer experience at your business.

Here’s a little more about our customer service online course.

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ITC launches NEW online certification: Tour Guiding Online

Have you ever considered Tour Guiding as a career? Here’s your chance to see what it might be like!

Have you ever been on a tour, and wondered what it must be like for the tour guide? To spend every day showing visitors around something amazing, and perhaps even taking part in the activities yourself?

You could be on a boat, guiding visitors as they go whale and dolphin watching. Or perhaps you could be in the heart of a major city, showcasing some of the best sights and attractions?

The job of a tour guide is never a dull one, and if it has ever appealed to you, you can now study a course that will introduce you to Tour Guiding as a career with ITC.

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ITC launches NEW online certification: Cruise Online

Thinking of working in the cruise industry? Read on…

An estimated 200,000 people are employed by the cruise industry around the world – and it’s easy to see why.

These roles can get you out exploring far-flung destinations, meeting new people, and enjoying spectacular views along the way everywhere you go. But whether you’re already studying travel and tourism, or working in an entirely different job, it can be hard to know how to make the leap to the cruise industry – or even if you want to.

Now, ITC can answer both questions with our all-new online certification: Cruise Online. This is one of four new online short courses, alongside Cabin Crew, Ground Crew, and Tour Guiding.

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ITC launches NEW online certification: Ground Crew Online

Is Ground Crew for you? Take our new online course to find out!

Getting started in a career, or even changing a career, can be a big step. It means taking a chance on something new and working hard for your goals.

So how can you know if it’s the right step for you?

One way is to take a short online course, which gives you an introduction to the subject and what it might be like to work in that industry. That’s why we’ve created an all-new Ground Crew Online Course, which is designed to give people an insight into working in this part of the travel and aviation industry.

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ITC launches NEW online certification: Cabin Crew Online

Ever wonder what it might be like to work in cabin crew? Our new online short course could be the perfect introduction.

Have you ever wanted to test out studying travel and tourism? Wanted to dip your toes in before enrolling for a full qualification, or trying to get a job in the industry?

Our brand new online certification course could be perfect for you!

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