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Job placement opportunities for ITC students and graduates

ITC jobs page

Welcome to the ITC Student Jobs page! Here you will find job opportunities that are open to ITC students and graduates only!

These jobs have been sent to us by employers in the airline, travel and tourism industries. Could you be the star employee they are looking for?

If you are interested in one of the jobs outlined below, please email your CV to one of the email addresses listed at the end of this page, along with the job reference number.

Your Employment Consultant will then be in touch to discuss the next steps and determine your eligibility for the role. Good luck!

 

Current job vacancies

Motorhome Sales Consultant - Online Republic

Full Time - Auckland City (Wynyard Quarter)

Can you speak 2 or more languages?? –  ideally Spanish, French, Italian, Portuguese, German, Japanese or Russian

Motorhome Republic is part of Online Republic Group Limited, a global e-commerce business based in the newly revitalised Wynyard Quarter. We’re lucky to have 200+ staff and offices in New Zealand, Australia, Philippines, Europe and China.
World Domination
Our Motorhome Specialist team are humming 24/7 – we take 1000s of calls a week from customers around the world. The aim of the game is to book our customers into their dream holiday and send them off on an epic adventure. We have roles available in the afternoons and overnights for the night owls. In order to have complete world domination, we need more specialists who can send our customers on their dream road trip.
Your day to day:
• No cold calling, customers come to us! You’ll sell motorhome rentals to customers over the phone and manage the processing of bookings
• Convert email and phone enquiries into confirmed bookings while selling our add-on products to customers wherever possible
• Provide backup support to the reservations processing team during peak seasonal needs
• Provide language support (translations) to various teams within the business
• Provide world class service to our inbound existing customers
• Suggest and sell alternative rental options to customers where applicable
• Identify and cross-selling additional Online Republic products and services e.g. flights or insurance
What you offer us:
• Motivation and enthusiasm with a strong desire to develop and grow your sales skills
• You’re able to hit the ground running and you’re ready to learn.
• Customer focused with a passion for providing outstanding service
• Smart, self-motivated with exceptional problem-solving skills
• You can speak two or more languages – ideally Spanish, French, Italian, Portuguese, German, Japanese or Russian. Your English language ability must also be great
We can offer weekly office treats including sushi, cake and fruit days as well as subsidised health insurance.
We have a diverse team of like-minded people who will support and encourage you to achieve goals and grow. Our workplace culture is unlike anything else, so come and see for yourself!
If you’re passionate about travel, providing exceptional customer service and you want to start a career in e-commerce sales then we would love to meet you.

Interested in this role?
Email your CV and job reference number: O222 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service & Sales (Inbound) Concentrix

Full Time (Rostered between 5am – midnight Monday to Sunday) - Mt Albert

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

Tech savvy with the ability to pick up new skills quickly?
Passionate about service and driving sales?
Come and be a hero to customers of our National Airline.
Does helping a family go on their first holiday together, finding an old lady’s luggage, and getting a dad to his daughter’s wedding in time sound like the perfect day?

You would love being one of our heroes in a headset.

Due to growth, we are looking for superstars to join our Contact Centre! Our talented Customer Service and Sales Consultants use their exceptional product knowledge, sales skills and can-do attitude to engage and delight our customers every day they come to work. We go beyond to ensure all customers inquires and problems are resolved while championing our brand – New Zealand’s number one airline.

We are Concentrix – a Fortune 500 company who continue to grow in New Zealand. This expansion means we can help save the day for more people. That’s where you come in.

No two days will ever be the same. Come work alongside a talented, high-energy, honest, and down to earth team. Both technical capability and excellent communication skills are needed in this dynamic role.

Whether you have entry level experience, or 5+ years’ experience, it will be your positive can-do attitude, unwavering professionalism, excellent attention to detail and a hunger to learn that will stand you in good stead for this role.

Not for the faint hearted, this is a challenging and technical role requiring outstanding product knowledge, strong systems ability and above all a commitment to providing world class customer service.

This is a 24/7 industry, so you will be flexible and able to commit to shift work. Shifts start from 5.00am and finish as late as midnight, Monday to Sunday. You will be informed 4 weeks in advance of the rosters, allowing plenty of time to plan life outside of work.

We offer comprehensive training and support to our people and a range of development opportunities internally for those looking to advance. If successful, you will need to attend a paid training program which will be at our Mount Albert Delivery Centre starting from Tuesday 4th June 2019

What is essential?

An understanding and interest in technology and complex systems
Resilience, along with problem solving abilities will be key to your success as you go through a robust and challenging training program
Sales focused mindset coupled with your enthusiasm, energy and drive to exceed customer expectations, will see you thriving in our driving sales through service culture
Excellent verbal and written comprehension
The ability to take initiative and responsibility
And what is in it for you?

Opportunities to progress your career with ongoing training and support
The backing of a recognised Global Fortune 500 company
Flexible hours – we operate on shifts 24 hours per day, 7 days a week
Job satisfaction with a team who are proud of what they do
Excellent facilities, culture and a discount to Unitec gym and sport centre
Regular events, monthly awards, team incentives
The premium service this iconic Kiwi company provides to every customer means their expectations are high, so if you are resilient when the going gets tough and energised by providing the best – you will enjoy the challenges ahead in this busy role and online applications are open now.

Please note that we are only able to consider applications from those who hold New Zealand or Australian permanent residency or citizenship for these permanent positions.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Interested in this role?
Email your CV and job reference number: C500 to the campus you attend or attended. (Email addresses are listed below.)

Operations Graduate - Thrifty Rentals

Full Time - Christchurch base but with the ability to work anywhere in NZ

We have an exciting opportunity for a Graduate to take part in Thrifty’s brand new Graduate Program!

Here at Thrifty we aim to create leaders through a structured 18 month program. We want to provide the opportunity to work closely with our Senior Leadership team about all aspects of our fast paced and challenging industry!

We want to work with people who are passionate, work as part of a team and love to know that what they do has a positive impact on those around them!

If you are an engaged, motivated and career driven candidate who wants to OWN your career, then we want to hear from you!

Primarily the role will initially be based in Christchurch but we need someone who is mobile as they will be working across New Zealand in our different branches.

So far so good? But what else…

At Thrifty you’ll get all the training, development and feedback you need to be successful in your role, as well performance-related incentives to sweeten the deal! Vehicle and health insurance discounts are also available to the team here. The real reason people love working here is the awesome team they get to work with every day; everyone feels valued and proud of what we do. If this sounds like an environment you’d enjoy, apply now

Interested in this role?
Email your CV and job reference number: T211 to the campus you attend or attended. (Email addresses are listed below.)

Guest Service Agent - Peppers Retreats/Resorts

Full Time - Christchurch

Guest Service Agent
Just 15 minutes out of Christchurch, on the banks of Lake Kaikainui and with the spectacular Southern Alps as a backdrop, lies this resort-style hotel. Having its own championship golf course, trout –filled streams for fly fishing, and superb food and beverage outlet specialising in Canterbury produce makes Peppers Clearwater a popular conference venue – and a fun place to work.

We are currently looking for a motivated, bubbly and vibrant Guest Service Agent to join our friendly Front Office Team.

Often the first point of contact for our guests, your strong communication skills will shine through in this role by delivering service excellence from check in to check out and everywhere in between. A wide variety of tasks will ensure that every day is different from selling the hotel’s facilities, taking reservations and maintaining guest accounts to recommending and selling tours to local attractions.

You may have previous experience in a similar role, or you may be a customer service superstar in a different industry, either way we would love to hear from you.

There are a few things that will make you shine in this role, having energy and a positive attitude, a genuine customer service focus and a dedication to always making our guest’s smile during their stay. We are seeking someone who goes the extra mile to provide a memorable guest experience with the ability to multitask, work under pressure and think on your feet to quickly resolve issues.

If you’re an energetic hospitality professional with a passion for customer service, apply now!

Interested in this role?
Email your CV and job reference number: P101 to the campus you attend or attended. (Email addresses are listed below.)

Room Attendant - Holiday Inn

Part Time Auckland Airport

About Holiday Inn Auckland Airport

Holiday Inn Auckland Airport is part of the IHG Hotel group and carries a long history of providing a relaxing and comfortable stay for all travelers. Our job is to bring the joy of travel to everyone, where we want our guests to relax and be themselves.

Benefits

Free staff meals!
Free on-site parking
Hotel discounts worldwide
Strong pipeline of development

About the role

An exciting opportunity has become available for a Room Attendant to join our hardworking crew! Housekeeping is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. To deliver a great guest experience – a Room Attendant will clean and service guest rooms so everything is spotless and prepared for guests.

Skills & experience

Physically demanding role
Strong eye for detail
At least one year’s cleaning experience

Culture

People enjoy working in this team because they are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Why join us?

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

Interested in this role?
Email your CV and job reference number: H100 to the campus you attend or attended. (Email addresses are listed below.)

Contact Centre Consultant - Auckland Airport

Full Time shift work (six days on/three days off) (morning / evening shifts). Auckland Airport

We’re Auckland Airport. The chances are you’ve already met us, driven into or flown out of our airport, or at least know friends or family who have. You may have wondered at times, how it all comes together. The short answer is, it’s our people – The Journey Makers. We are all proudly contributing to making journeys better.

Our people come from remarkably different backgrounds, trades, and professions; we are Terminal and Airfield Operators to Property Managers, Engineers to Carpenters, Firemen to Security, Project Managers to Health and Safety Consultants. We are all proudly contributing to making journeys better.

The major purpose of this role is to ensure that all internal and external contacts are responded to in a timely manner and completed within agreed timeframes and promote a positive public relations image of Auckland Airport.

Key functions in this role:

  • Answering and responding to calls via telephone and radio from members of the public and personnel on airport
  • Answering and responding to customer enquiries and feedback via online and emails
  • Complete related documentation and data entry to a high standard
  • Ensure the provision of a friendly and professional first point of contact service at the contact centre / reception (including electronic, personal and telephone contact)

To be successful in this role you will have the following:

  • Experience in frontline customer service
  • Manage inbound calls to ensure effective and timely resolution of customer issues
  • Management and resolve customer complaints
  • Proficient use of a range of computer applications including Outlook, Excel, CRM and other applications.
  • Ability to communicate with all types of people
  • Effective written and verbal communication
  • Current driver’s license and Reliable transport

Please note that this role requires shift work (six days on/three days off) (morning / evening shifts).

Applications for the role closes on Friday, 17 May 2019.

Interested in this role?
Email your CV and job reference number: A988 to the campus you attend or attended. (Email addresses are listed below.)

Wholesale Reservations Consultant - Railplus

Full time - 10.30 - 7pm

Rail Europe focuses on booking Rail Passes, train tickets, and speaking to our customers about why rail travel is the best kind of travel!

 

Rail Europe is part of a global family and is a specialist International Rail Wholesaler. You will be servicing both Travel Agents and members of the public, taking inbound calls to help our customers plan and book their rail journeys of a lifetime!

Who you are…

  • Have strong computer skills and have a knack for grasping new systems
  • A problem solver with an appetite for learning and building knowledge
  • Excellent English communication skills (written and verbal) with a natural desire to help others
  • Established relationships with travel agents across Australia and New Zealand. 
  • Have excellent knowledge of working with CRM, Microsoft Office

 

Our Reservations Consultants…

  • Take inbound calls and find rail travel solutions
  • Help our customers find the best Rail Pass and ticket for their itinerary
  • Work with other savvy travel gurus who are passionate about delivering excellent customer service

Hours of operations are 10.30am – 7pm.

Interested in this role?
Email your CV and job reference number: R747 to the campus you attend or attended. (Email addresses are listed below.)

Airport Services Agent - Qatar Airlines

Full Time Auckland Airport

Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled  in a consistent manner.

Accountabilities:

  • Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger
  • Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas
  • Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc.
  • Assist duty officer to handle company material and records
  • Liaison with GHA for quick processing of hotel and transfer passengers
  • Work with GHA and ensure  smooth passenger handling
  • Assist passengers in regards to entry requirements, visas, residence permits etc.
  • Ensure passengers are assisted smoothly through airport facilities
  • Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit.

About You:To be successful in this role, you will need to possess the following:

  • You will need a high school education or equivalent combined with at least two years of experience in a passenger handling role with an Airline or Ground Handling Agent (GHA).  
  • You will need a thorough knowledge of the airport working environment and, ideally will have completed an IATA or Airline Basic Tariff and Pricing Course.  
  • Experience using a GDS such as Amadeus is also required. 
  • Fluency in English (both written and oral) is required as well as having knowledge of Amadeus.
  • Successful candidate must be willing to work shifts including frequent nights and weekends

 

Interested in this role?
Email your CV and job reference number: Q232 to the campus you attend or attended. (Email addresses are listed below.)

Customer Travel Support Agent - American Express

Full Time Auckland (starting in July)

 
 

Job Description

 
Do you want to be involved in the fastest growing area of American Express Travel and Lifestyle Services?
 
Do international airfares, foreign destinations and 5 star products float your boat?
 
Do you delight in providing solutions for clients who need your assistance?
 
From our high employee satisfaction ratings to our many workplace awards, American Express is consistently recognised as a great place to work by people around the world.
The digital on-line space is a key and evolving trend in the travel industry. You could be an integral player by joining the TLS On- Line team. We are looking for consultants to join the expanding team of the ANZ American Express Online (ATO) in the Auckland office. 

As part of the Travel team, you will have access to some industry leading benefits:

  • Work free birthday!
  • A supportive team, service oriented environment.
  • Subsidised gym memberships and discounted travels.
  • Personal card – terms and conditions apply
  • Superannuation Scheme
  • Southern Cross Health Plan
This position is responsible for providing exceptional travel services to our valued Cardmembers needing assistance with all aspects of their travel requirements or technical issues with their Online booking. 
 
Some responsibilities include but is not limited to:
  • Answering customer queries via phone and email and other future channels e.g. click to chat
  • Provision of quotes via Online Tool and itineraries in a professional and timely manner.
  • Booking air, land and car hire experiences, producing tickets and other travel documents via GDS and Online tool
  • Provision of advice and recommendations to Cardmembers to ensure they maximize their benefits.
  • Processing International and Domestic tickets; and dealing with amendments and cancellations.
  • Building relationships with internal and external stakeholders such as travel suppliers and other American Express business units and departments
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

The passionate people we are looking for will have :
  • At least 12 months experience in customer service and/or travel
  • Customer service experience and the ability to build and leverage relationships.
  • Strong attention to detail.
  • Ability to problem solve, be resourceful and research possible solutions.
  • Be able to work between 9am – 8pm. Possible weekend work in future.
  • Ability to navigate through multiple technologies and systems
Why American Express?
 
There’s a difference between having a job and making a difference.
 
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
 
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
 
Because we believe that the best way to back our customers is to back our people.
 
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
 
Most importantly we are looking for :
  • A willingness to learn.
  • An ability to adapt communication style to the audience, communicate confidently, and be accurate.
  • An ability to adapt to change.
  • A passion for service.

We are ideally wanting candidates with a genuine passion for service, concise communication skills and an interest in the travel industry

Interested in this role?
Email your CV and job reference number: A156 to the campus you attend or attended. (Email addresses are listed below.)

Contact Centre Representative - Auckland SkyCity

Full Time - Auckland City

  • Join one of Auckland’s most iconic brands
  • No two days will be the same
  • Fun and vibrant team

In Auckland alone we have employees working across over 23 restaurants and bars, two hotels, the Sky Tower, a function centre, theatres, our world-class casino and of course all of the support services that help run one of New Zealand’s most vibrant companies.

This is your opportunity to join a fun and upbeat team in a role where you’ll be fielding a wide variety of inbound calls. You’ll provide general advice and information on SKYCITY’s diverse offerings, arranging bookings at our SKYCITY restaurants and spotting opportunities to cross-sell our products and services.

A strong phone-based customer services background is required in this role as is a high level of computer literacy.  Your positive, engaging communication style and a faultless customer service ethic will be your strengths as will be your team work ethic and desire to go above and beyond the call of duty.  Some experience cross-selling or up-selling to customers would be ideal.

As a busy, fast paced operation, the call centre team are available 24 hours a day, 7 days a week which means there is a lot of variety across our shift patterns and hours of work can vary, so flexibility will be key. 

Besides working with great people you will enjoy a variety of company benefits that a large corporate can provide including heavily discounted staff car parking, medical insurance and subsidised meals at our staff cafeteria as well as fantastic career opportunities through NZ’s largest entertainment provider.

Interested in this role?
Email your CV and job reference number: S345 to the campus you attend or attended. (Email addresses are listed below.)

Guest Services Host - Kelly Tarltons

Casual - Auckland

Guest Experience Host

Guest Experience Host

 
Kelly Tarlton’s SEA LIFE Aquarium, 23 Tamaki Dr; Orakei
Auckland, AUCKLAND, New Zealand
New Zealand

 

Are you looking to take Guest Experience to new heights? How would you like to spend your day in one of Auckland’s most iconic tourist attractions?

We are currently looking to recruit a casual Guest Experience Host to join our fantastic team at SEA LIFE Kelly Tarlton’s Auckland.

About the Roles
All of our roles are focused on ensuring that our guests are having the most amazing experiences, and here at Merlin we have a real focus on FUN!!

We are looking for someone who has an interest in animals, enjoys interacting with people, has a positive attitude and is a team player. The position also involves handing and caring for animals in our touch tank, answering specialist animal customer queries, giving animal talks, and providing an exceptional level of customer service at all times.

 

About You
The ideal candidate for this role will have a passion for guest experience with a focus on fun. They will be proactive in their approach to customer service with a positive attitude towards interaction with our guests and upselling techniques. Previous experience in a similar role is a plus, but a desire to work in the entertainments industry is essential. Excellent spoken English and confident presentation skills are all required. Experience or knowledge about marine animals is favourable but not essential to the role.

 

Benefits

Great people, great perks! Alongside a fun and collaborative environment, corporate partnership discounts, and of course, a Merlin Magic Pass, which entitles you and your family and friends free admission to all our attractions worldwide. Perhaps the biggest benefit of joining us however, are the invaluable opportunities for further career training and development across our ever-expanding group.  

 

About Us

MERLIN ENTERTAINMENTS plc is the leading name in location-based, family entertainment. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates 111 attractions, 12 hotels/4 holiday villages in 23 countries and across 4 continents. The company aims to deliver memorable and rewarding experiences to its almost 63 million visitors worldwide, through its iconic global and local brands, and the commitment and passion of its managers and c26,000 employees (peak season). 

Merlin currently has 11 attractions in Australia and New Zealand including WILD LIFE Sydney Zoo and WILD LIFE Hamilton Island; Madame Tussauds, Sydney; Illawarra Fly Treetop Adventures and Otway Fly Treetop Adventures & Zip Line; the Sydney Tower Eye, SEA LIFE Sydney Aquarium, SEA LIFE Melbourne Aquarium, LEGOLAND® Discovery Centre in Melbourne, SEA LIFE Sunshine Coast, Queensland and SEA LIFE Kelly Tarlton’s Aquarium in Auckland, NZ. Visit www.merlinentertainments.biz for more information.

Interested in this role?
Email your CV and job reference number: K543 to the campus you attend or attended. (Email addresses are listed below.)

Porter, Bell Desk Job - Cordis

Shift work Auckland

We are looking for part time team members to join the buzz at our Bell Desk. Be part of a high performing hotel team that excels in delivering a heart warming first and last impression at our new hotel brand

About the Company

Cordis, Auckland is an elegant, upscale hotel that is utterly devoted to our guests happiness and well-being.To find out more about our new hotel and the experience we offer please click on the link below: http://www.cordishotels.com/en/auckland/  

Key responsibilities will include:

  • Providing a personalized Welcome to our guests from Kia Ora to Ola we have guests from all over the world for you to WoW
  • Assist guests entering and departing the hotel with luggage and Valet parking
  • Assisting the Door person; opening car doors, greeting guests, summoning taxi’s, loading/unloading luggage into vehicles, labelling luggage and car keys

Our ideal candidate will have:

  • Flexible availability – we are looking to cover a variety of shifts especially when our hotel is buzzing on weekends. However we are flexible with morning and afternoon shifts during the week.
  • A make the role yours attitude – while this role is part time if you have the passion and heart to deliver amazing guest moment, the ability to perform, the want to learn the availability and flexibility, we will have hours available for you to pick up
  • A background in customer service – preferably in hospitality or with a passion to enter this vibrant industry
  •  Someone that is not afraid of a bit of hard, likes being busy and works as a team to deliver their best everyday
  • A full clean NZ drivers license and with the ability or interest in learning how to drive manual cars.

Please note if you don’t tick all the criteria above we still want to here from you! 

As we have had candidate progress quickly onto the full NZ license or come to us with a international license which we have successfully joined our team. 

Benefits
Cordis is  not just about delivering a memorable experience for our guests but a amazing experience for you. So if you are ready! we will reward you with:

  • A competitive pay rate
  • Free Duty meals
  • Discounts on car-parking
  • A free night with dinner and breakfast on us
  • Career development
  • Unique recognition programs
  • Social and exiting team to learn and grow with
Interested in this role?
Email your CV and job reference number: C111 to the campus you attend or attended. (Email addresses are listed below.)

Customer Services Representative - Avis Budget Group

Auckland - Full Time

About Us

We don’t just rent cars. We’re changing the way people move. Across our world-famous brands – Avis, Budget, Zipcar, and Apex – we’re leading the way for the global mobility industry.

Apex Car Rentals is a New Zealand success story that has developed from its small beginnings in Christchurch to become the country’s largest home grown car rental company. The brand has been built around doing things ‘the Kiwi way’ and providing customers with exceptional service and respecting the different cultures we work with every day.

The Role

  • Engage with our customers face to face and over the phone to provide an excellent customer experience
  • Complete vehicle rental transactions and agreements
  • Sale of services, and up-selling to customers and prospective customers at the counter
  • Complete transaction procedures for returned vehicles
  • Due to the nature of our industry, shifts may include evenings, weekends and public holidays.

Our people take time with each customer to help familiarise them with driving in New Zealand, the driving times, road rules, and the must-see attractions they’ll find along the way. It’s this personal touch that gave us the ‘Most Satisfied Customers’ award four years in a row from 2014 to 2017.

Skills & Experience

  • Bring your experience within retail, customer service or sales
  • Passion for engaging with customers to deliver a great experience!
  • Have the drive, passion and self-motivation to succeed
  • A vibrant, positive, collaborative approach will fit well into our team here
  • A team focused, ‘no task is too big or too small’ approach
  • The ability to enter information into our system accurately and efficiently
  • Full drivers licence

On Offer

  • Great team environment, close knit & collaborative
  • Opportunity to increase your earning potential with our incentive scheme
  • Stepping stone to NZ-wide & global opportunities to build your career with Avis Budget Group
  • Full training provided to help you achieve your goals & reach your potential
  • Join a leading brand within the tourism industry
  • Discounts within Avis Budget Group and our partners
  • Be valued in a team where achievements are celebrated
  • Free parking onsite
  • Wellbeing programme which includes life insurance, discounted health insurance & superannuation options
  • Uniform provided
  • Help people connect in the moments that matter, whether our customers are visiting a special place, sealing an important deal or visiting their loved ones
Interested in this role?
Email your CV and job reference number: A856 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Agent - Air New Zealand

Part Time - Auckland Airport

We are seeking fun, energetic and passionate people to join our Airports team! We have a permanent opportunities for Part Time Customer Service Agents. 

As part of the Air New Zealand family you will be committed to providing a world class customer experience. Bringing empathy, fun, passion and leadership to your role every day you come to work.

Every customer has a different story, a different personality and a different culture so you’ll always be learning something new.  You’ll be part of a wonderful team of dedicated and professional people who take pride in representing Air New Zealand. It’s a 24/7, busy and pressurised environment, one which demands a love of travel, people and a high level of resilience. 

What will you be doing? 

As the first point of contact we expect you to delight our customers by demonstrating the Kiwi charm and capability that we’re admired for around the world.  With the introduction of kiosks in our check-in areas you will provide technical assistance and expertise to ensure the travel experience is smooth and seamless from Check in through to boarding.

This is your opportunity to make a difference!  Ideal candidates will demonstrate the wow factor and show a true passion for service quality. You also need to be fit! Our team can walk up to 8km in one shift around the airport! Safety and Security are top priority and you’ll have comprehensive training & support to ensure you, your colleagues and customers are safe in this fast paced environment.

You’ll need:

  • Eligibility to work permanently in New Zealand (citizen or permanent resident)
  • NZ Restricted Licence and reliable transport to get yourself to work
  • At least 2 years’ experience in a customer facing role 
  • Technically savvy with the ability to pick up and troubleshoot technical systems and accurate typing skills 
  • Fully available for rotating rostered shift work (as detailed below) 
  • Fun and engaging attitude and a great smile!  
  • Resilient, organised, and able to prioritize effectively 
  • Self-motivated and able to work as part of a team 
  • Good decision making skills and ownership 

Rostered Shifts: 

Change is a constant in this role and we are looking for people who have the commitment and flexibility to work in this type of environment.  

The Airport operates 24 hours 7 days, and you are required to work rostered shifts which rotate and change. Rotating shifts are rostered across Monday to Sunday, including public holidays. Shifts can range from 3 hours to 10 hours. Our rosters are set fortnightly and part time CSA’s work a minimum of 50 hours per fortnight to 70 hours per fortnight. Overtime can be available additional to this but is not guaranteed. You must be able to commit to a 6 days on, 3 days off roster pattern. The shifts can range from a 3.00am start to a 2.00am finish. 

Training Commitment:  

Our new Customer Service Agents complete comprehensive training which consists of two blocks of 2 weeks full time during office hours, Monday to Friday. This paid training is mandatory so please ensure when applying that you can be available for these hours.

Being an Air New Zealander opens up numerous privileges: 

  • Development and promotion is supported and you will be working with and learning from the best in the business
  • Our staff travel opens up a world of discounted travel, accommodation and attractions to enjoy with family and friends 
  • A number of businesses offer Air New Zealanders great discounts on their goods and services
  • On top of a competitive salary, we offer shift allowances & penal rates
Interested in this role?
Email your CV and job reference number: A155 to the campus you attend or attended. (Email addresses are listed below.)

Travel Consultant - Helloworld Christchurch

Full Time - Avonhead (Christchurch)

This role is for someone looking to enter the Industry as a Travel Consultant where you will be expected to develop the effectiveness of helloworld by meeting the travel needs of all of its existing customers and
of new customers. The Travel Consultant is at the “Front Line” of helloworld’s business, and therefore has a major role in maintaining customer relationships.

All of helloworld’s expertise, systems, advertising, products and reputation are available to the consultant
when working with customers, and the consultant has the responsibility to use these to the fullest in their
job.

The key function of a Sales Consultant is to sell travel arrangements to the
customers of Helloworld. To achieve this, the Sales Consultant must
maintain a very high level of sales skills, together with product and
destination knowledge.

An advanced knowledge of the various systems used by Helloworld, both
computerised and manual is required to support this sales effort.
Maximise and increase sales through excellence in service, competitor
awareness and participation in branch marketing activities

 

Helloworld places a high value on employees increasing their personal
skill inventory whilst working for us. This personal growth benefits both
Helloworld and the individual, helping Helloworld succeed in a changing
world.
Developing personal skills within the Industry that ensure that the best
possible service is available to Helloworld clients.
Ensuring that an up to date knowledge of all Helloworld advertising,
special offers and preferred supplier product is maintained.

Interested in this role?
Email your CV and job reference number: H625 to the campus you attend or attended. (Email addresses are listed below.)

Travel Consultant (French Speaking) - Frogs Voyages

Full Time - 5 days per week Auckland

Frogs Voyages is a leading online Travel Agency based in New Zealand (Auckland). We are specialized in the French-speaking market.
About the role:
As an Inbound Travel Consultant, you will sell travel packages to our French customers as well as plan their journey and make travel bookings with NZ suppliers.
This position has a strong sales and customer service focus, and deals with all aspects of leisure travel in New Zealand. You will be very confident selling and advising over the phone as well as having a good writing level to follow up by email.
You will be completely responsible for managing all of the travel needs of your clients, from following up day to day enquiries received through our website to recommending products, preparing quotations, closing sales, making bookings, advising on itineraries, printing vouchers and following up payments.
We need you to :
• have strong sales skills over the phone
• be Fluent in French as well as English!
• be organized and able to work under pressure
• have a competitive streak and like working towards targets
• have a strong work ethic and be customer focus
• be a good team player
• have already travelled throughout New Zealand (north and south)

Are you ready to join us?
We’re passionate about helping our clients to discover New Zealand, so you’ll need to be too. You have that edge when it comes to understanding what people want. You are motivated by sales targets and are determined to succeed.
You have traveled extensively around New Zealand and can talk about the country from experience.

What we have to offer
We are offering you the opportunity to work with a team dedicated to sharing their expertise, building bespoke travel solutions and providing information to French-speaking visitors from around the world. We provide comprehensive ongoing training.

Terms of employment
• Position available to people who can legally work in NZ
• Full time position: 5 days a week
• Salary + commission based on experience

Interested in this role?
Email your CV and job reference number: F333 to the campus you attend or attended. (Email addresses are listed below.)

Onboard Services Crew - Fullers

Full Time - 7 days a week, this position is on a roster basis and will include some weekend shifts and public holidays. Auckland CBD

Full Drivers Licence and own Transport required
 
Fullers360 was born of a love for the Hauraki Gulf in 1981. 35 years downwind, our network unifies the entire GulfThrough a reliable network and the passion of 350 crew and staff, Fullers360 ferries nearly 6 million people every year, getting commuters to work and visitors to play. We’re in an exciting phase of growing our tourism market, while elevating the experience we deliver to every single one of our customers. We have fantastic opportunities available for Full-Time Onboard Services Crew to join our team!

About the role

Reporting to the Crew Development Manager, the Onboard Services crew are responsible for providing an outstanding experience for our guests while onboard. You will provide the highest level of customer service in our onboard cafés to both tourists and our regular customers. We are looking for welcoming, confident and considerate individuals to join our crew!

This is a great opportunity to kick-start your career in the marine industry and showcase your outstanding customer skills! In-house marine and hospitality training will be provided and experience out on the water is warmly welcomed.

Key Duties:

  • Provide the highest level of customer service and bar and café services to customers;
  • Promote our products and provide accurate information on our services;
  • Ensure the vessel is ready for boarding by cleaning all areas and restocking products;
  • Demonstrating a commitment to health and safety measures onboard.

To be successful in this role, you will need to:

  • Be a customer service guru!
  • Be able to work autonomously and as part of a team;
  • Have a good level of maturity with the ability to work under pressure;
  • Have an outstanding attendance record and a high standard of appearance.

Benefits:

Fullers offer many benefits including:

  • Discounted gym membership;
  • Discounted healthcare;
  • Free travel for leisure.

Company Culture

As an organisation, we encourage our people to always treat others with respect, to act with integrity, to be open and trustworthy, and to use good judgment. Our people work hard, approach problems as challenges and learn from their successes as well as their failures. The pride of being a part of our Fullers team radiates through our people and shows in their enthusiasm for everything they do!

As Fullers operates 7 days a week, this position is on a roster basis and will include some weekend shifts and public holidays. Due to the nature of shift work involved, applicants are required to have a full driver’s licence and their own transport.

Candidates must have the legal right to work in New Zealand.

Interested in this role?
Email your CV and job reference number: F201 to the campus you attend or attended. (Email addresses are listed below.)

Cabin Crew - Jetconnect

Full Time

Jetconnect Short Haul Flight Attendants take pride in being the face of Qantas on Trans-Tasman routes servicing more than 150 Trans-Tasman flights a week from Auckland and Wellington on B737 aircraft.

Jetconnect International Long Haul flight attendants fly routes across the Qantas network in Australia and to destinations including Los Angeles, Singapore, Hong Kong and Johannesburg on most wide bodied aircraft types. Our Jetconnect Cabin Crew are renown as natural genuine and engaging people who compliment the Qantas world-class premium brand.

Representing Qantas brings great opportunity for everyone who joins this dynamic team environment. Meeting new people is a daily occurrence and travelling to unique destinations presents an exciting way of life.

As excellence in customer service and safety is integral to our success, our Flight Attendants are intuitive, caring, energetic and responsible professionals -who always make every moment with our customers count.

As the wellbeing of our customers is important paramount, our Flight Attendants are highly trained in service and aircraft safety and can confidently deal with a variety of emergency situations.

Do you have what it takes to deliver an exceptional customer experience?

Essential Requirements

Our Flight Attendants must be genuinely committed to customer service excellence. To join our dynamic team our people need to:

  • Understand the needs and comfort our customers who travel with us – whether regular flyers or customers who’ve never flown before
  • Easily build rapport and trust in a team and positively contribute to the team’s performance
  • Adapt to any situation that may present itself in a sensible, warm and safe way
  • Appreciate cultural diversity and sensitivity towards customers who may need extra help, such as children travelling alone, nervous flyers or people who may not have English as their first language
  • Understand the importance of hygiene standards inflight so all areas of the cabin are clean and fresh for our customers
  • Successfully complete training and maintain competency in aircraft procedures and first aid
  • Take a caring approach when offering our customers food beverages and any other assistance they may need onboard

In addition to the above you need to meet the following minimum criteria to operate within the unique aircraft environment:

  • Minimum 18 years of age
  • Height between 163 – 183cm
  • New Zealand or Australian permanent residency and a passport ensuring unrestricted access to all Qantas ports of call with at least 12 months validity
  • Current Senior First Aid Certificate with a validity of 12 months at time of application
  • Responsible Service of Alcohol ‘ Statement of Attainment’, which you would need to have by the end of the recruitment process.
  • Strong Commitment to customer service and recent experience in a face to face role
  • Demonstrated empathy in service with people from a variety of cultures and countries
  • An excellent level of health and fitness, for example being able to swim 50m fully clothed
  • A willingness to relocate as required to any location
  • Experience in food in beverage service is an advantage, as is the ability to speak additional languages
Interested in this role?
Email your CV and job reference number: J150 to the campus you attend or attended. (Email addresses are listed below.)

Travel Expert - STA Travel

Full Time

We’re on the lookout for our next SuperSTA Travel Expert to join our team at St Lukes, Queen Street, Northwest, Sylvia Park!

Who we are and what we do

STA Travel… the world’s largest student and youth travel company, we’ve been spreading peace, love and adventure since 1979. Back then, we started out with one mission: to create affordable adventures for awesome people. Today, we have stores in over 50 countries, eight head office hubs from London to Auckland, and together, we help over 2 million travellers a year to Start The Adventure. 

Oh, and we also live by another rule. Life’s short, work somewhere you love.

Your role

We are on the lookout for the next superstar Travel Expert to join our teams in Auckland and continue to make STA Travel the number one place for travellers to start their adventure!

Who you are:

  • Customer obsessed
  • Eager to turn your passion for travel into a career
  • Highly competitive and want to be the best
  • Thrive in a fast-paced environment where no two days are the same
  • Someone who works together in high-performing teams
  • A whiz on the computer
  • Ideally from a hospitality, customer service, or sales background

What the job requires:

  • Creating amazing adventures for travellers to all corners of the globe
  • Providing exceptional customer service to our millions of travellers
  • Thinking outside the box to create your own sales opportunities
  • Using initiative and exceptional problem solving skills to provide travellers with real-time solutions

Why STA:

  • Amazing travel perks including free trips
  • A culture based on adventure, passion, and working together
  • The chance to work for a global leader
  • Global employment opportunities and career progression
  • Continual training and support
  • Uncapped earning potential
Interested in this role?
Email your CV and job reference number: S500 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Agents - Air NZ Parking

Flexible hours/shift work - Auckland Airport

Looking for a career that’s going places? Head to the airport!
Do you thrive in a fast paced and fun environment?
Are you ready to take the next step in your Travel or
Hospitality career?
If it’s excitement, human contact and variety you crave, you can’t beat
working at an airport. Every day is different and it’s an environment
that never sleeps. Here at Air NZ Parking, we’ve got an opportunity in
our high performing airport customer service team for a passionate
“people person” who likes to be kept on their toes.
Could this be your dream role?
You love customer service. You’re outgoing, organised and nothing
would thrill you more than getting people where they need to go – on
time – and with a smile.
You can say farewell to boredom forever in this role. A typical day
includes frontline customer service, alphanumeric data entry, checkingin domestic travelling passengers, dispatching shuttles to and from the
Airport Terminals, as well as liaising with the driver team to manage
forecourt congestion.
It’s fast paced, it’s exciting and it’s fun.
Because airports run 24/7, so do we. To join our team, you’ll need to
be flexible to work shift work including weekends. Of course, you’ll
need a full NZ drivers’ license and a clean criminal record, along with
superior attention to detail and basic computer literacy.
Why work with us?
We’re a great team and we’ll make you welcome. Whether you’re
looking for your first job or the next step, we offer on-going training and
development opportunities, so you can grow as we do.
If now is the time for your travel and tourism career to take off, don’t
delay, apply now

Interested in this role?
Email your CV and job reference number: A555 to the campus you attend or attended. (Email addresses are listed below.)

Baggage Handler - Menzies Aviation

Rostered shift work Auckland AIrport

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest faces and safest of hands for millions of customers, making sure that luggage is processed, aircraft are ready for boarding, and baggage is handled with care.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year and, we’re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

We are currently seeking hardworking and reliable people to join our Baggage Services team at Auckland Airport.

Key duties will include:

  • Safe and secure loading and unloading of passenger baggage on/off aircraft, following weight and loading instructions
  • Some experience in terms of RF (radar frequency) scanning; training provided
  • Work with Ramp team on movement of inbound/outbound baggage
  • Ensure the safe operation of all ground support equipment
  • Check all baggage loading documentation matches manifests, ensuring accuracy and compliance with airline regulations
  • Work with flight operational staff in setting up inbound and outbound flights
  • Coordinate all outbound flight loadings with the Passenger Services team
  • Offload all baggage arrivals from all inbound flights

You should have:

  • Eligibility to work in NZ
  • Good level of spoken English to ensure clear communication with your team
  • An eye for detail, quick thinking and proactive.
  • The ability to work independently as well as part of a team.
  • Ability to cope with the physical demands of regular cleaning duties, lifting and carrying large and often heavy loads
  • Ability to work shifts which will include nights, early mornings, weekends and public holidays on a 24/7 rotating roster
  • Be computer literate to read scanning and baggage loading manifests
  • Minimum Restricted Driver’s Licence
  • Must have own transport
  • Punctual and reliable with a good work ethic

Applicants will also need to pass a Ministry of Justice check and pre-employment medical (including drug and alcohol testing) prior to commencement.

In return, this position offers competitive wages, opportunities for ongoing permanent work, and a dynamic and supportive work environment.

Interested in this role?
Email your CV and job reference number: M102 to the campus you attend or attended. (Email addresses are listed below.)

Baggage Handlers and Customer Services Agents

Auckland, Wellington, Christchurch, Queenstown and Dunedin

Aerocare is Australia and New Zealand’s largest independent provider of aviation services. We’re known for our highly motivated and dynamic team which has a “can do, will do” attitude, delivering the highest standards for our clients, along with a memorable passenger experience.

We’re seeking enthusiastic, organised and dedicated ramp and customer service staff for our New Zealand operations.

Ramp Services Agents perform a range of duties, which might include:

  • Transporting customer baggage to and from aircraft
  • Loading and unloading aircraft
  • Performing aircraft cleaning
  • Servicing aircraft water and lavatory systems
  • Operating airport equipment in the ramp area.

Customer Service Agents perform a range of duties, which might include:

  • Completing customer check-in and boarding gate functions using client specific systems
  • Assisting customers with general enquiries
  • Assisting customer with lost or damaged baggage
  • Deliver the highest customer service standards and provide a memorable customer experience for all passengers.

The airport is a fast-paced and safety focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes and weekends.

Prerequisites:

  • Efficient, reliable and well presented
  • Customer focussed to deliver exceptional service
  • Fluent in spoken and written English
  • Basic computer skills
  • Flexible and available for shift work that includes early starts, late finishes, weekends and public holidays
  • Driver license
  • Physical fitness as lifting up to 32kg is required
  • AVSEC eligibility.

Aerocare provides comprehensive training, uniforms and subsidised parking.

If successful you would need to undertake security/background checks including police check, pre-employment drug and alcohol screening and dangerous goods training at your own expense prior to commencing training.

Impressive career development opportunities are available across Aerocare’s network of 35 operations in Australia and New Zealand.

Interested in this role?
Email your CV and job reference number: A111 to the campus you attend or attended. (Email addresses are listed below.)

Camp Counsellor - IEP

Fixed term

We love ITC students so much that we are happy to offer all members a 2019 Summer Camp USA program free of charge! That’s a saving of $799. All you need to do is register your interest below and we will contact you!

Apply online at this link:
https://www.iep.co.nz/international-travel-college/

Check out the videos posted on the IEP Summer Camp USA Facebook page. Make sure you use the ITC link for your discount and let your employment consultant know if you apply.

Video link:

https://www.facebook.com/IEPSummerCampUSA/

International Travel College

 

Interested in this role?
Email your CV and job reference number: S700 to the campus you attend or attended. (Email addresses are listed below.)

Travel Consultant - Flight Centre

Full time, Auckland

Flight Centre

To be considered for a Travel Consultant role you’ll need to meet the following minimum criteria:
– Experience in a sales environment/customer care environment
– Solid academic background (ideally with a tertiary qualification)
– A passion for travel, demonstrated by personal travel experience
– Self-motivation with a desire to build your own client base
– The right to work in New Zealand
The sales experience and previous travel requirements are essential. There is a huge focus on sales targets which is reflected in the wage structure.

 

Interested in this role?
Email your CV and job reference number: F110 to the campus you attend or attended. (Email addresses are listed below.)

The campus email address to use are as follows:

Auckland City Campus: cvcity@itc.co.nz
Auckland Botany Campus: cvbotany@itc.co.nz
Study From Home: cvdl@itc.co.nz
Whangarei Campus: cvcity@itc.co.nz
Christchurch Campus: cvbotany@itc.co.nz

What happens next:

Once we receive your CV the Employment Consultant will contact you and make suggestions to improve your CV if needed. Your CV will then be forwarded to the chosen company and they will contact you directly if they wish to offer you an interview.

If you get an interview:

Make sure you are ready to make an impact, have suitable interview clothes. Don’t forget to contact your chosen Employment Consultant if you are offered an interview.

Other useful job sites:

www.seek.co.nz

www.trademe.co.nz/jobs

jobhunters.co.nz

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