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Job placement opportunities for ITC students and graduates

ITC jobs page

Welcome to the ITC Student Jobs page! Here you will find job opportunities that are open to ITC students and graduates only!

These jobs have been sent to us by employers in the airline, travel and tourism industries. Could you be the star employee they are looking for?

If you are interested in one of the jobs outlined below, please email your CV to one of the email addresses listed at the end of this page, along with the job reference number.

Your Employment Consultant will then be in touch to discuss the next steps and determine your eligibility for the role. Good luck!

 

Current job vacancies

Rental Sales Agent - Avis/Budget

Full Time 40 Hours per week across 5 days, on a rotating roster. The roster will be between Monday to Sunday during our operating hours of 6.30am to 6pm

About Us

We don’t just rent cars. We’re changing the way people move. Across our world-famous brands – Avis, Budget, Zipcar, and Apex – we’re leading the way for the global mobility industry.

We are a trusted brand with a long history of innovation in the car rental industry and one of the world’s top brands for customer loyalty, with a commitment to true convenience and exceptional service with the Avis human touch.

The Role

  • Engage with our customers face to face and over the phone to provide excellent customer service
  • Complete vehicle rental transactions and agreements
  • Sale of services, and up-selling to customers and prospective customers at the counter
  • Complete transaction procedures for returned vehicles

This is a full time role, 40 hours per week across 5 days, on a rotating roster. The roster will be between Monday to Sunday during our operating hours of 6.30am to 6pm.

Skills & Experience

  • Bring your experience within retail, customer service or sales
  • Passion for engaging with customers to deliver a great experience!
  • Have the drive, passion and self-motivation to succeed
  • A vibrant, positive, collaborative approach will fit well into our team here
  • A team focused, ‘no task is too big or too small’ approach
  • The ability to enter information into our system accurately and efficiently
  • Full drivers licence

On Offer

  • Great team environment, close knit & collaborative
  • Opportunity to increase your earning potential with our incentive scheme
  • Set hours (as above) if requirement and desire for extra hours arises, this will be compensated with overtime
  • Full training provided to help you achieve your goals & reach your potential
  • Stepping stone to NZ-wide & global opportunities to build your career with Avis Budget Group
  • Join a leading brand within the tourism industry
  • Discounts within Avis Budget Group and our partners
  • Auckland Central location; close to shops, the Viaduct, cafes and public transport links
  • Be valued in a team where achievements are celebrated
  • Wellbeing programme which includes life insurance, discounted health insurance & superannuation options
  • Uniform provided
  • Help people connect in the moments that matter, whether our customers are visiting a special place, sealing an important deal or visiting their loved ones
Interested in this role?
Email your CV and job reference number: A234 to the campus you attend or attended. (Email addresses are listed below.)

Aviation Security Officer - AVSEC

Part time - 32 hours shift work - Auckland Airport

Aviation Security Officer
AUCKLAND – SOUTH AUCKLAND
An exciting career destination as an Aviation Security Officer

An exciting career destination as an Aviation Security Officer

Part time hours
Excellent training and benefits
Buzz of the Auckland Airport
Global security threats are changing and becoming more dynamic. The role of Aviation Security is critical to keeping aircraft and passengers safe as they travel within and out of New Zealand.

The job that will get you excited everyday

This challenging and rewarding role has many facets and no two days are the same. There is much excitement and buzz at the airport and the key aspects of the role entail:

Be situationally aware and have the ability to act on your instincts;
Be customer focussed with a security mind-set while dealing with passengers and their baggage or airport workers;
Effective risk management for the airport environment;
The delivery of exceptional customer service with the public;
Enthusiastically interact with people from diverse cultures, backgrounds and nationalities;
Respond to queries, resolve issues, and think on your feet;
Ability to identify issues and quickly respond to them;
Working collaboratively in teams and with other agencies within the airport;
Flexibility to work shifts and maintain a work/life balance;
Ability to effectively operate and adapt to changes in screening technology/devices.
NOTE: Rostered shifts consist of of 6 days on; being 3 early shifts of 6.5 hour and 3 late shifts of 6.5 hours = 39 hours per shift rotation, which averages out to 32.5 per week, then 3 days off. Night shifts will occur on a rotational basis every few months for 6 nights of 8.5 hour shifts. Shiftwork allows you to miss peak traffic times; we provide free parking, uniform, shoes, other benefits.

Click the following link to find out more about working for New Zealand’s Aviation Security Service -https://www.youtube.com/watch?v=UrzjdYceGbI

The skills you bring are all about people and risk management

Ability to use effective de-escalation techniques;
Alert and observant with an inquisitive mindset;
Ability to recall and communicate effectively, the information observed;
Enthusiasm and passion for customer service;
Quick learner, who is able to think outside the box;
Ability to communicate, connect with all kinds of people and adapt to different situations; and
Ability to deal with difficult situations while maintaining composure.
You need to ask yourself

Am I committed to protecting aviation, my country, passengers, staff and visitors alike?
Do I have the ability to have difficult conversations in relinquishing items from passengers?
Am I prepared to be the last line of defence and what that entails in this role?
Am I able to do shift work?
Have I got the right support at home to do this job?
What next

If you meet the following pre-requisites:

A New Zealand citizen or permanent resident or resident;
Hold a full clean driver’s licence;
Are medically and physically fit;
Will clear Police/Ministry of Justice vetting checks with no criminal convictions;
Available to attend an assessment centre and/interview in May 2018 and start July 2019.
Please register on QJumpers; apply to the role uplifting a cover letter expressing your interest together with a current CV and complete the online application and pre-screening forms. Only applicants who submitt all of the above documents will be considered.

Note: For applicants who have previously attended an assessment centre there is a 12 month stand down period.

Successful applicants will then be required to attend an interview, pass security vetting, reference checks and a pre-employment medical which includes drug screening.

Important notes:

Due to the requirements of the position colour blind individuals are not able to be considered.

Applications Close: 14-April-2019

Interested in this role?
Email your CV and job reference number: A300 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service - Concentrix

Part Time (see job description) - Mt Albert

Must be able to start the week of 25th March 

Concentrix are looking for students who have customer service experience, good technical skills and can meet the following availability 

Permanent part time evening and weekend rosters, training will be for 14 weeks on a Wednesday and Thursday from 5pm – 9pm

plus

Full days of 8am – 6pm on Saturday and Sunday.

You need to be citizens or Permanent residents in NZ to be eligible however can flex their hours up to 40 per week when they are available as long as Concentrix have the rosters free

 

Interested in this role?
Email your CV and job reference number: C602 to the campus you attend or attended. (Email addresses are listed below.)

Sales & Marketing Support Coordinator - South Sea Cruises

Full Time - Newmarket

South Sea Cruises is based in Denarau, Fiji. We operate a broad range of tourism products including; Blue Lagoon Cruises, Awesome Adventures Fiji, South Sea Day Cruises, Resort Connections, Malamala Beach Club & Vinaka Fiji Volunteering.

We are seeking a Sales & Marketing Support Coordinator  based in our  Newmarket, Auckland Office

Ideally you will have a tourism  background, be self-motivated  & resilient. You will be an organisational superstar with the ability to manage multiple varied tasks at the same time. 

The role primarily assists the sales teams based on NZ, Australia, UK and Fiji – however you will also assist the marketing team with comms and social marketing tasks

You’ll be working with a small dedicated fun-loving team in Newmarket, Auckland. If you think you’ve got what it takes, we’d love to hear from you. 

Interested in this role?
Email your CV and job reference number: S210 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service & Sales (Inbound) Concentrix

Full Time (Rostered between 5am – midnight Monday to Sunday) - Mt Albert

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

Based in our Mount Albert delivery centre, we provide specialist customer call centre expertise on behalf of valued clients. This role is for our well known, iconic Kiwi airline and travel company. Answering inbound calls and queries, saving the day by offering solutions and adding value to their experience.

Are you ready to become a hero in a headset?

As a headset hero you will:

Be offered full time paid training to ensure you are fully equipped to be a hero
Work amongst other heroes who are passionate about delivering great customer outcomes
Be part of an exciting opportunity to work with our renowned client
Be exposed to opportunities for career progression through ongoing coaching and development
Benefit from lifestyle friendly rosters between 5am – midnight Monday to Sunday
To be a headset hero you will have:

Excellent English communication skills – written and oral
Great listening skills with the ability to accurately capture customer information
The ability to evaluate customer needs and articulate information that is easy for the customer to understand
An appetite for learning and building knowledge
Natural multi-tasking skills with the ability to work under pressure
Flexibility and reliance to work to an allocated roster
An empathetic and caring nature with a desire to help others
With comprehensive computer skills and typing ability, you will find navigating between various systems and online packages comes naturally. Your customers will never know their headset hero is also a multi-tasking extraordinaire!

Our training classes are designed to meet our business needs and would be communicated closer the time. These may include; during the business week, evenings or weekends.

Once Training is complete you will be scheduled into a roster which will be discussed with you.

Please apply online with an up to date CV and a cover letter regarding your preference for full or part time.

Applicants must be a New Zealand citizen or Permanent Resident to pass our eligibility criteria and pass a police check and standard pre-employment checks.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Interested in this role?
Email your CV and job reference number: C500 to the campus you attend or attended. (Email addresses are listed below.)

Reservations and Ground Crew - Sounds Air

Full and Part Time roles available - Wellington Airport based

About Sounds Air

Sounds Air is a locally owned and operated airline based out of Blenheim & Wellington. We are a growing company, with a fleet of four twelve-seat Cessna 208 Caravans and five nine-seat Pilatus PC-12 aircraft. Sounds Air links the North and South Islands between Wellington, Picton, Blenheim, Nelson, Paraparaumu, Westport, Taupo, Christchurch and Napier.

Sounds Air prides itself on having excellent customer service and a friendly, supportive working environment.

Position(s) available

The roles are based in Wellington Airport with immediate starts, we require:

One full-time staff member for a minimum of 30 hours per week.
One part-time staff member for a minimum of 20 hours per week.
These positions have the potential to pick up shifts as desired & available. The shifts will consist of mornings or afternoons/evenings Monday to Sunday.

Role responsibilities include:

Providing exceptional customer service to all our passengers.
Check-in of passengers and baggage in a confident and friendly manor.
Aiding passengers in making bookings, rescheduling flights, and resolving any travel issues.
Loading and unloading baggage into aircraft.
Supervising and assisting passengers to and from the aircraft.
Maintaining the cleanliness and general tidiness of aircraft
Completing various admin tasks at the start and end of each day.
Assisting Pilots and other Ground Crew members in getting the planes away safely and on-time, especially in adverse weather conditions.
Maintaining company safety and security procedures.
Necessary Traits

Customer service experience is essential.

This job can get very busy, and requires people who can think on their feet. You may at times be the only Ground Crew member in the office and therefore need to be reliable, punctual, motivated and able to take initiative.

The positions are shift work, on a flexible roster. You will need to be available for work on weekdays, weekends, public holidays and have a high degree of flexibility.

You must be able to work well alone, as part of a team and be able to interact well with a diverse range of people.

Benefits

After 6 months of employment at Sounds Air you will qualify for a generous staff travel privilege.

If you are looking for a new challenge and have fabulous customer service skills this could be the position for you!
Please include a cover letter with your application, stating which position (if not all) interests you.

We look forward to hearing from you!

Interested in this role?
Email your CV and job reference number: S106 to the campus you attend or attended. (Email addresses are listed below.)

Room Attendant - YMCA Auckland

30 hours per week (Part Time) - Auckland CBD

At YMCA hostel we welcome visitors from all over the world, all year round! We are proud of our newly refurbished, 4 star facility and we need your help to keep it a clean, welcoming & safe environment for our guests! This is a part time role with varied hours approx 30 per week with more hours available in the busy season. 

In this role you will:

  • Keep common areas such as the lounge, offices, stairwells & halls clean & tidy, remove rubbish, wash floors & walls etc.
  • Clean the bathroom, laundry & kitchen facilities
  • Clean & make up rooms – this includes removing linen & replenishing room supplies
  • Follow health & safety procedures to ensure the safety of guest & staff

 

Skills & Experience

While previous experience would be an advantage, full training will be provided. We need someone who:

  • Can take ownership & responsibility 
  • Is physically fit, Can lift up to 20kgs- flipping mattresses, carrying buckets, working on stairs required
  • Has excellent time management skills
  • Pays attention to detail
  • Can work both as part of a team, and on their own
  • Has a high level of English, both spoken & written
  • Understands the importance of Health & Safety in the workplace
  • Has a positive attitude & strong communications skills 
  • Knowledge of cleaning chemicals & experience working in a similar role or environment would be advantageous 
  • Is flexible with days & hours – Rotating roster including some weekends 
  • Applicants must be legally entitled to work in NZ for 30+ hours per week (Citizen/Resident or valid working visa)

 

Benefits

  • Full Gym membership
  • Training & development
Interested in this role?
Email your CV and job reference number: Y123 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Agents - Air NZ Parking

Flexible hours/shift work - Auckland Airport

Looking for a career that’s going places? Head to the airport!
Do you thrive in a fast paced and fun environment?
Are you ready to take the next step in your Travel or
Hospitality career?
If it’s excitement, human contact and variety you crave, you can’t beat
working at an airport. Every day is different and it’s an environment
that never sleeps. Here at Air NZ Parking, we’ve got an opportunity in
our high performing airport customer service team for a passionate
“people person” who likes to be kept on their toes.
Could this be your dream role?
You love customer service. You’re outgoing, organised and nothing
would thrill you more than getting people where they need to go – on
time – and with a smile.
You can say farewell to boredom forever in this role. A typical day
includes frontline customer service, alphanumeric data entry, checkingin domestic travelling passengers, dispatching shuttles to and from the
Airport Terminals, as well as liaising with the driver team to manage
forecourt congestion.
It’s fast paced, it’s exciting and it’s fun.
Because airports run 24/7, so do we. To join our team, you’ll need to
be flexible to work shift work including weekends. Of course, you’ll
need a full NZ drivers’ license and a clean criminal record, along with
superior attention to detail and basic computer literacy.
Why work with us?
We’re a great team and we’ll make you welcome. Whether you’re
looking for your first job or the next step, we offer on-going training and
development opportunities, so you can grow as we do.
If now is the time for your travel and tourism career to take off, don’t
delay, apply now

Interested in this role?
Email your CV and job reference number: A555 to the campus you attend or attended. (Email addresses are listed below.)

Reservations Consultant - Railplus

This is a seasonal role commencing 11th March through to the end of July. Working Holiday makers are welcome to apply. Working hours are a rotation of 8.30am-5pm and 10.30am - 7pm. Newmarket based

Reservations Consultant for Rail Plus

Rail Europe focuses on booking Rail Passes, train tickets, and speaking to our customers about why rail travel is the best kind of travel!

Rail Europe is a specialist International Rail Wholesaler. You will be servicing both Travel Agents and members of the public, taking inbound calls and processing emails to help our customers plan and book their rail journeys of a lifetime!

Who you are…

  • Have strong computer skills and have a knack for grasping new systems
  • A problem solver with an appetite for learning and building knowledge
  • Excellent English communication skills (written and verbal) with a natural desire to help others
  • Established relationships with travel agents across Australia and New Zealand. 
  • Have excellent knowledge of working with CRM, Microsoft Office

Our Reservations Consultants…

  • Take inbound calls and find rail travel solutions
  • Help our customers find the best Rail Pass and ticket for their itinerary
  • Work with other savvy travel gurus who are passionate about delivering excellent customer service

This is a seasonal role commencing 11th March through to the end of July. Working Holiday makers are welcome to apply. Working hours are a rotation of 8.30am-5pm and 10.30am – 7pm.

Please send your CV and Cover Letter addressing the above qualities to Kirsty 

Interested in this role?
Email your CV and job reference number: R100 to the campus you attend or attended. (Email addresses are listed below.)

Onboard Services Crew - Fullers

Full Time - 7 days a week, this position is on a roster basis and will include some weekend shifts and public holidays. Auckland CBD

Full Drivers Licence and own Transport required
 
Fullers360 was born of a love for the Hauraki Gulf in 1981. 35 years downwind, our network unifies the entire GulfThrough a reliable network and the passion of 350 crew and staff, Fullers360 ferries nearly 6 million people every year, getting commuters to work and visitors to play. We’re in an exciting phase of growing our tourism market, while elevating the experience we deliver to every single one of our customers. We have fantastic opportunities available for Full-Time Onboard Services Crew to join our team!

About the role

Reporting to the Crew Development Manager, the Onboard Services crew are responsible for providing an outstanding experience for our guests while onboard. You will provide the highest level of customer service in our onboard cafés to both tourists and our regular customers. We are looking for welcoming, confident and considerate individuals to join our crew!

This is a great opportunity to kick-start your career in the marine industry and showcase your outstanding customer skills! In-house marine and hospitality training will be provided and experience out on the water is warmly welcomed.

Key Duties:

  • Provide the highest level of customer service and bar and café services to customers;
  • Promote our products and provide accurate information on our services;
  • Ensure the vessel is ready for boarding by cleaning all areas and restocking products;
  • Demonstrating a commitment to health and safety measures onboard.

To be successful in this role, you will need to:

  • Be a customer service guru!
  • Be able to work autonomously and as part of a team;
  • Have a good level of maturity with the ability to work under pressure;
  • Have an outstanding attendance record and a high standard of appearance.

Benefits:

Fullers offer many benefits including:

  • Discounted gym membership;
  • Discounted healthcare;
  • Free travel for leisure.

Company Culture

As an organisation, we encourage our people to always treat others with respect, to act with integrity, to be open and trustworthy, and to use good judgment. Our people work hard, approach problems as challenges and learn from their successes as well as their failures. The pride of being a part of our Fullers team radiates through our people and shows in their enthusiasm for everything they do!

As Fullers operates 7 days a week, this position is on a roster basis and will include some weekend shifts and public holidays. Due to the nature of shift work involved, applicants are required to have a full driver’s licence and their own transport.

Candidates must have the legal right to work in New Zealand.

Interested in this role?
Email your CV and job reference number: F201 to the campus you attend or attended. (Email addresses are listed below.)

Hotel Reservations Specialist - Sudima Hotel Auckland CBD

Full Time - Flexible Auckland CBD

We are looking for a Reservations Specialist for our Auckland CBD central reservations team. You will manage all aspects of our guests reservations with warmth and care that our team are renown for.

Responsibilities include managing bookings and providing information about rooms, rates and amenities. If you have a knack for memorable customer service and experience in the hotel or travel and tourism industry, we’d like to meet you.

Ultimately, you will help ensure our guests make the most of their day!

Responsibilities

    • Manage online and phone reservations
    • Provide information about our hotels, available rooms, rates and amenities
    • Upsell additional facilities and services, when appropriate
    • Maintain updated records of bookings and payments

Requirements

    • Work experience as a Hotel Reservationist, Front Desk Receptionist or similar role
    • Experience with hotel reservations software, like Opera or HMS
    • Understanding of how online travel agents (OTAs) operate, like Booking and TripAdvisor
    • Excellent communication and organizational skills
    • Ability to work at pace and within a team environment
    • Must be able to work flexible hours including some weekends.

Benefits

Its an exciting time for us with dynamic growth in our company, we have plenty of opportunities , now is the time to join Sudima

  • Great long service perks and anniversary vouchers
  • Friends and Family Hotel rates within our network
  • On the job paid training provided
  • Training towards NZQA qualifications and our very own Sudima University digital learning platform.
Interested in this role?
Email your CV and job reference number: S203 to the campus you attend or attended. (Email addresses are listed below.)

Customer Services Agent - Air NZ

Permanent Part Time - Shift work - 6 days on, 3 days off roster pattern. The shifts can range from a 3.00am start to a 2.00am finish.  - Auckland Airport

Kia Ora!

We are seeking fun, energetic and passionate people to join our Airports team! We have a permanent opportunities for Part Time Customer Service Agents. 

As part of the Air New Zealand family you will be committed to providing a world class customer experience. Bringing empathy, fun, passion and leadership to your role every day you come to work.

Every customer has a different story, a different personality and a different culture so you’ll always be learning something new.  You’ll be part of a wonderful team of dedicated and professional people who take pride in representing Air New Zealand. It’s a 24/7, busy and pressurised environment, one which demands a love of travel, people and a high level of resilience. 

What will you be doing? 

As the first point of contact we expect you to delight our customers by demonstrating the Kiwi charm and capability that we’re admired for around the world.  With the introduction of kiosks in our check-in areas you will provide technical assistance and expertise to ensure the travel experience is smooth and seamless from Check in through to boarding.

This is your opportunity to make a difference!  Ideal candidates will demonstrate the wow factor and show a true passion for service quality. You also need to be fit! Our team can walk up to 8km in one shift around the airport! Safety and Security are top priority and you’ll have comprehensive training & support to ensure you, your colleagues and customers are safe in this fast paced environment.

You’ll need:

  • Eligibility to work permanently in New Zealand (citizen or permanent resident)
  • NZ Restricted Licence and reliable transport to get yourself to work
  • At least 2 years’ experience in a customer facing role 
  • Technically savvy with the ability to pick up and troubleshoot technical systems and accurate typing skills 
  • Fully available for rotating rostered shift work (as detailed below) 
  • Fun and engaging attitude and a great smile!  
  • Resilient, organised, and able to prioritize effectively 
  • Self-motivated and able to work as part of a team 
  • Good decision making skills and ownership 

Rostered Shifts: 

Change is a constant in this role and we are looking for people who have the commitment and flexibility to work in this type of environment.  

The Airport operates 24 hours 7 days, and you are required to work rostered shifts which rotate and change. Rotating shifts are rostered across Monday to Sunday, including public holidays. Shifts can range from 3 hours to 10 hours. Our rosters are set fortnightly and part time CSA’s work a minimum of 50 hours per fortnight to 70 hours per fortnight. Overtime can be available additional to this but is not guaranteed. You must be able to commit to a 6 days on, 3 days off roster pattern. The shifts can range from a 3.00am start to a 2.00am finish. 

Training Commitment:  

Our new Customer Service Agents complete comprehensive training which consists of two blocks of 2 weeks full time during office hours, Monday to Friday. This paid training is mandatory so please ensure when applying that you can be available for these hours.

Being an Air New Zealander opens up numerous privileges: 

  • Development and promotion is supported and you will be working with and learning from the best in the business
  • Our staff travel opens up a world of discounted travel, accommodation and attractions to enjoy with family and friends 
  • A number of businesses offer Air New Zealanders great discounts on their goods and services
  • On top of a competitive salary, we offer shift allowances & penal rates
 
Interested in this role?
Email your CV and job reference number: A123 to the campus you attend or attended. (Email addresses are listed below.)

Front Office / Receptionist - Quest Highbrook

Rostered Full Time - Highbrook

Skills

• Customer service
• Telephone
• Communication
• Sales
• Organisational
• Task management
• Interpersonal
• Negotiation
• IT skills in MS Word, Excel and Outlook
• Knowledge of phone and property management systems

Personal attributes

• An energetic approach to work
• A professional telephone manner
• Confidence with customer service
• A friendly and approachable demeanor
• Maturity
• A solution focused approach to problem solving
• High standards of personal presentation
• Passion for the hospitality / travel / tourism industry

Position objective
To provide Front Office Reception services in person, on the phone and via the internet and email, and promote and sell reservations in accordance with the Quest franchise system and the Quest Way.

Key responsibilities
1. Front Office Reception services
• Check in guests according to procedures.
• Organise guest departures and process according to procedures.
• Respond to incoming calls in a timely and professional manner.
• Operate the PABX telephone system for internal and external calls.
• Assist guests with luggage in accordance with OH&S policies and procedures.
• Coordinate meeting facilities as required
• Maintain the cleanliness and presentation of the reception desk and area to Quest standards.
• Organise displays for promotional purposes as required.

2. Customer service
• Role model excellent customer service at all times and behave in a manner which reflects the Quest Way.
• Welcome and farewell guests personally, including using their name.
• Provide information to guests about facilities in the local area.
• Handle customer complaints or requests in a friendly and timely manner.

3. Promote the business
• Develop a comprehensive knowledge of all aspects of the property, including financial and sales targets, room rates, apartment and property features and standard Quest services.
• Develop and update knowledge of relevant businesses, attractions, services, facilities and events in the local area.
• Actively promote the property and the Quest Network (Australia, Fiji & New Zealand).
• Provide prospective guests with information regarding attractions, services, facilities and events as required.
• Develop a sound knowledge of the Quest Network and associated products and services and take every opportunity to promote them.

4. Sell reservations
• Gather information about the client according to sales procedures.
• Match client needs to the product and close the sale.
• Record all enquiries in the Quest Reservation Form and file in the Property Enquiry Follow-Up Folder.
• Conduct guest interaction in accordance with Hot Leads Form and follow up or forward contact details to the franchise director or house manager

5. Receive and process reservations
• Receive, record and process accommodation reservations according to the requirements of the RMS system.
• Ensure all reservation details are correct and confirmation of reservation is sent via email, fax or post.

6. Finance
• Accurately update and finalise transactions on guest accounts in accordance with the requirements of the RMS system.
• Balance and reconcile takings at the end of each designated shift in accordance with the Float Balance procedure.
• Process Night Auditing in accordance with Quest Night Audit procedure.

7. Occupational health & safety and security
• Follow all occupational health and safety procedures as outlined in the Franchise Operations Manual and Quest Occupational Health and Safety standards.
• Be alert to and report any suspicious behavior or occurrences to the Franchise Director or House Manager
• Secure property and equipment in accordance with Quest procedures.
• Handle food safely in accordance with the Quest Food Safety policy.
• Maintain high standards of personal presentation and wear the Quest uniform in accordance with the Quest Uniform policy.

8. Other duties
• Undertake other duties within the scope of your skills, competence and training as directed.

Interested in this role?
Email your CV and job reference number: Q250 to the campus you attend or attended. (Email addresses are listed below.)

Housekeeper/Room Attendant - Quest Highbrook

Rostered - Full time - Highbrook

Skills

• Cleaning / housekeeping
• Verbal communication skills including confidence with English
• Customer service
• Task management
• Teamwork

Personal attributes

• Can-do attitude to work
• A solution focused approach to problem solving
• A keen eye for detail
• Pride in work product
• Ability to work unsupervised
• Ability to follow instructions and work to timeframes
• Maturity
• Reliability
• Honesty
• Flexibility
• An approachable, friendly demeanor
• High standards of personal presentation

Position objectives
Preparation and presentation of corporate and leisure guest accommodation and common areas to the high standards outlined in the Quest Housekeeping Manual and in accordance with the Quest franchise system and the Quest Way.

Key responsibilities
1. Room attendant services
• Respond to housekeeping requests in accordance with the procedures in the Quest Housekeeping Manual.
• Advise guests on the operation of equipment in rooms when necessary.
• Attend to lost property according to the Lost Property Procedure.

2. Room preparation & presentation
• Clean equipment and rooms according to Quest standards.
• Make up beds in accordance with procedures in the Housekeeping Manual.
• Set up equipment and trolleys according to procedures in the Housekeeping Manual.
• Identify and access rooms for servicing according to procedure.
• Check, replenish or replace room supplies, compendium materials, guest feedback form and Kudos magazine in accordance with Housekeeping Manual.
• Report maintenance requirements promptly.
• Remove soiled linen according to Quest procedure.
• Store equipment and chemicals in accordance with procedures in the Housekeeping Manual.

3. Common area maintenance & presentation
• Vacuum and mop floors, dust furniture and wash windows in accordance with Housekeeping Manual.

4. Customer service
• Communicate with guests in a friendly and professional manner in accordance with procedures in the Housekeeping Manual.
• Operate at all times within the guidelines contained in the Employee Code of Conduct and the Quest Way.
• Maintain strict confidentiality in regard to all interactions with guests.

5. Teamwork
• Work cooperatively with colleagues to complete assigned duties.
• Attend staff meetings and contribute to continuous improvement in the Housekeeping function.
• Implement changes in cleaning practices and Housekeeping methods as directed.

6. Occupational health & safety and security procedures
• Follow all occupational health and safety procedures as outlined in the Housekeeping Manual and Quest Occupational Health and Safety standards.
• Be alert to and report any suspicious behavior or occurrences to Housekeeping team leader or the Franchise Director.
• Secure property and equipment as outlined in Quest procedures.
• Maintain personal hygiene and grooming and wear your Quest uniform as detailed in the Quest Uniform policy.
• Handle food safely according to the Quest Food Safety policy and procedures.

7. Paperwork
• Accurately complete Housekeeper / Room Attendant Work Sheet.

8. Other duties
• Undertake other duties within the scope of your skills, competence and training as directed.

Interested in this role?
Email your CV and job reference number: Q230 to the campus you attend or attended. (Email addresses are listed below.)

Baggage Handler - Menzies Aviation

Rostered shift work Auckland AIrport

Baggage Handler

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest faces and safest of hands for millions of customers, making sure that luggage is processed, aircraft are ready for boarding, and baggage is handled with care.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year and, we’re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

We are currently seeking hardworking and reliable people to join our Baggage Services team at Auckland Airport.

Key duties will include:

  • Safe and secure loading and unloading of passenger baggage on/off aircraft, following weight and loading instructions
  • Some experience in terms of RF (radar frequency) scanning; training provided
  • Work with Ramp team on movement of inbound/outbound baggage
  • Ensure the safe operation of all ground support equipment
  • Check all baggage loading documentation matches manifests, ensuring accuracy and compliance with airline regulations
  • Work with flight operational staff in setting up inbound and outbound flights
  • Coordinate all outbound flight loadings with the Passenger Services team
  • Offload all baggage arrivals from all inbound flights

You should have:

  • Eligibility to work in NZ
  • Good level of spoken English to ensure clear communication with your team
  • An eye for detail, quick thinking and proactive.
  • The ability to work independently as well as part of a team.
  • Ability to cope with the physical demands of regular cleaning duties, lifting and carrying large and often heavy loads
  • Ability to work shifts which will include nights, early mornings, weekends and public holidays on a 24/7 rotating roster
  • Be computer literate to read scanning and baggage loading manifests
  • Minimum Restricted Driver’s Licence
  • Must have own transport
  • Punctual and reliable with a good work ethic

Applicants will also need to pass a Ministry of Justice check and pre-employment medical (including drug and alcohol testing) prior to commencement.

In return, this position offers competitive wages, opportunities for ongoing permanent work, and a dynamic and supportive work environment.

Interested in this role?
Email your CV and job reference number: M102 to the campus you attend or attended. (Email addresses are listed below.)

Travel Experts - STA Travel

Various Auckland (Manukau, St Lukes, Queen Street, Albany, Northwest)

Travel Expert – Auckland and Surrounds

We are currently recruiting for the following stores: 

Queen Street, St Lukes, Manukau, NorthWest and Albany

Who we are and what we do

STA Travel… the world’s largest student and youth travel company, we’ve been spreading peace, love and adventure since 1979. Back then, we started out with one mission: to create affordable adventures for awesome people. Today, we have stores in over 50 countries, eight head office hubs from London to Auckland, and together, we help over 2 million travellers a year to Start The Adventure. 

Oh, and we also live by another rule. Life’s short, work somewhere you love.

Your role

We are on the lookout for the next superstar Travel Expert to join our teams in Auckland and continue to make STA Travel the number one place for travellers to start their adventure!

Who you are:

  • Customer obsessed
  • Eager to turn your passion for travel into a career
  • Highly competitive and want to be the best
  • Thrive in a fast-paced environment where no two days are the same
  • Someone who works together in high-performing teams
  • A whiz on the computer
  • Ideally from a hospitality, customer service, or sales background

What the job requires:

  • Creating amazing adventures for travellers to all corners of the globe
  • Providing exceptional customer service to our millions of travellers
  • Thinking outside the box to create your own sales opportunities
  • Using initiative and exceptional problem solving skills to provide travellers with real-time solutions

Why STA:

  • Amazing travel perks including free trips
  • A culture based on adventure, passion, and working together
  • The chance to work for a global leader
  • Global employment opportunities and career progression
  • Continual training and support
  • Uncapped earning potential

Please ensure your Cover Letter and Resume are in Word or PDF format.

STA Travel is an equal opportunity employer. Due to our strong investment in our people, STA Travel only accepts applicants available for full time work and without Visa restrictions.

Interested in this role?
Email your CV and job reference number: S104 to the campus you attend or attended. (Email addresses are listed below.)

Baggage Handlers and Customer Services Agents

Auckland, Wellington, Christchurch, Queenstown and Dunedin

Aerocare 

Aerocare is Australia and New Zealand’s largest independent provider of aviation services. We’re known for our highly motivated and dynamic team which has a “can do, will do” attitude, delivering the highest standards for our clients, along with a memorable passenger experience.

We’re seeking enthusiastic, organised and dedicated ramp and customer service staff for our New Zealand operations.

Ramp Services Agents perform a range of duties, which might include:

  • Transporting customer baggage to and from aircraft
  • Loading and unloading aircraft
  • Performing aircraft cleaning
  • Servicing aircraft water and lavatory systems
  • Operating airport equipment in the ramp area.

Customer Service Agents perform a range of duties, which might include:

  • Completing customer check-in and boarding gate functions using client specific systems
  • Assisting customers with general enquiries
  • Assisting customer with lost or damaged baggage
  • Deliver the highest customer service standards and provide a memorable customer experience for all passengers.

The airport is a fast-paced and safety focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes and weekends.

Prerequisites:

  • Efficient, reliable and well presented
  • Customer focussed to deliver exceptional service
  • Fluent in spoken and written English
  • Basic computer skills
  • Flexible and available for shift work that includes early starts, late finishes, weekends and public holidays
  • Driver license
  • Physical fitness as lifting up to 32kg is required
  • AVSEC eligibility.

Aerocare provides comprehensive training, uniforms and subsidised parking.

If successful you would need to undertake security/background checks including police check, pre-employment drug and alcohol screening and dangerous goods training at your own expense prior to commencing training.

Impressive career development opportunities are available across Aerocare’s network of 35 operations in Australia and New Zealand.

Interested in this role?
Email your CV and job reference number: A111 to the campus you attend or attended. (Email addresses are listed below.)

Camp Counsellor - IEP

Fixed term

We love ITC students so much that we are happy to offer all members a 2019 Summer Camp USA program free of charge! That’s a saving of $799. All you need to do is register your interest below and we will contact you!

Apply online at this link:
https://www.iep.co.nz/international-travel-college/

Check out the videos posted on the IEP Summer Camp USA Facebook page. Make sure you use the ITC link for your discount and let your employment consultant know if you apply.

Video link:

https://www.facebook.com/IEPSummerCampUSA/

International Travel College

 

Interested in this role?
Email your CV and job reference number: S700 to the campus you attend or attended. (Email addresses are listed below.)

Travel Consultant - Flight Centre

Full time, Auckland

Flight Centre

To be considered for a Travel Consultant role you’ll need to meet the following minimum criteria:
– Experience in a sales environment/customer care environment
– Solid academic background (ideally with a tertiary qualification)
– A passion for travel, demonstrated by personal travel experience
– Self-motivation with a desire to build your own client base
– The right to work in New Zealand
The sales experience and previous travel requirements are essential. There is a huge focus on sales targets which is reflected in the wage structure.

 

Interested in this role?
Email your CV and job reference number: F110 to the campus you attend or attended. (Email addresses are listed below.)

The campus email address to use are as follows:

Auckland City Campus: cvcity@itc.co.nz
Botany Campus: cvbotany@itc.co.nz
Study From Home: cvdl@itc.co.nz

What happens next:

Once we receive your CV the Employment Consultant will contact you with the full job description for the role and will give you advice on applying for the role and make suggestions to improve your CV if needed. Your CV will then be forwarded to the chosen company and they will contact you directly if they wish to offer you an interview.

If you get an interview:

Make sure you are ready to make an impact, have suitable interview clothes. Don’t forget to contact your chosen Employment Consultant if you are offered an interview.

Other useful job sites:

www.seek.co.nz

www.trademe.co.nz/jobs

jobhunters.co.nz

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