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Job placement opportunities for ITC students and graduates

ITC jobs page

Welcome to the ITC Student Jobs page! Here you will find job opportunities that are open to ITC students and graduates only!

These jobs have been sent to us by employers in the airline, travel and tourism industries. Could you be the star employee they are looking for?

If you are interested in one of the jobs outlined below, please email your CV to one of the email addresses listed at the end of this page, along with the job reference number.

Your Employment Consultant will then be in touch to discuss the next steps and determine your eligibility for the role. Good luck!

 

Current job vacancies

Receptionist - Dorset House Backpackers

Part Time Christchurch

Come and work in the tourism industry- we have the perfect student job!

Dorset House is an upmarket Backpackers Hostel for travelers, next to Hagley Park in central Christchurch.We are looking for a part-time receptionist/cleaner to work 8 hours per week, 9am to 5pm every Saturday (with the possibility of an extra 4-hour cleaning shift on a weekday and additional holiday shifts). This is a part-time permanent role, which gives you a mix of reception and housekeeping duties (about 4 hours per day will be spent on hostel cleaning). Flexibility and the ability to provide cover on other days in case of illness is an advantage.

Previous sole-charge experience is an advantage but is not essential. We are looking for a candidate with excellent customer service skills who has initiative, confidence, independence, are multitasking champions and who can handle responsibility. The successful applicants will be computer literate, excellent at multitasking and have a strong eye for detail. They will have a passion for travel and an interest in their surroundings. Hostel experience isn’t essential as training will be provided, but customer focus and a genuine smile are a must!

Your day will be busy and varied. Work and responsibilities will include:

  • Opening and closing the reception and being solely responsible for the hostel and staff during your shift.
  • To ensure money handling is always accurate and correct and report any discrepancies immediately.
  • Ensure efficient and correct check-in and check-out procedures are maintained.
  • To attend to all guest requirements promptly and diplomatically.
  • To offer friendly and accurate guidance regarding facilities and activities available outside the hostel.
  • Tour and travel sales
  • Making beds, cleaning bathrooms and the kitchen
  • Vacuuming, dusting and laundry duties

You will be working with a great team in a hostel that feels like home.

Requirements:
You will be required to be available to work over public holidays. Over the Christmas and New Years period you would be required to work extra shifts.

Please apply with a CV and cover letter
Applications should be addressed to:
Rosey Mulholland
Interested in this role?
Email your CV and job reference number: D220 to the campus you attend or attended. (Email addresses are listed below.)

Aviation Security Officer - AVSEC

Permanent Part Time - Christchurch

Aviation Security Officer – Christchurch Airport

Do you want to help make our skies safe to fly, contributing significantly to both the leisure and business activities for many New Zealanders?

If you are a New Zealand citizen or permanent resident of New Zealand who is physically fit, healthy, with great communication and interpersonal skills, capable of working either alone or, as part of a team, Avsec wants you!

We are seeking to appoint officers into our Christchurch Airport from April 2020.

  • Excellent training and benefits
  • Dynamic Airport environment
  • Security with a difference

The Aviation Security Service (Avsec) is the official provider of aviation security services based at airports throughout New Zealand.  When you join as an Avsec team member, you’ll become part of a large dedicated team, who individually and collectively contribute significantly to maintaining the security of Aviation in New Zealand.

We’re seeking to appoint Aviation Security Officers into permanent, part-time roles.  Specifically we’re looking for enthusiastic team members, who can demonstrate excellent customer service and communication skills on a daily basis.  You’ll need a good level of written skill to be able to write reports when required and some basic email and computer knowledge would be favourable.  If you’re a quick learner and believe you will enjoy working in a dynamic and at times challenging environment, where no two days are the same, then this could be the opportunity for you!

The main position responsibilities include:

  • Ensure no dangerous good enter the sterile area of the airport
  • Screening passengers and their carry-on baggage
  • Screening of airport workers

You’ll be required to work a variety of shifts, on a six days on three days off roster including weekends and public holidays. 

Shortlisted applicants must be available to attend an assessment centre which will be held on an afternoon or evening, shortly after the position closes.

As applicants need to complete a pre-employment medical examination, including drug screening, you’ll need to be fit and healthy. You’ll also need to pass security vetting checks before an offer of employment is made.

Pre-requisites – you’ll need:

  • A current clean NZ Driver’s license
  • To be a NZ Citizen or NZ Resident

If you’re successful you’ll be offered a job that truly makes a difference with an organisation that provides a competitive pay package, free staff parking, initial and ongoing training, full uniform and other benefits. 

Note: Due to the requirements of the position colour blind individuals are not able to be considered.  Applicants who have applied in the last 12 months and have been unsuccessful from assessment centre stage onwards need not apply.

Applications close Sunday 2nd February 2020

Interested in this role?
Email your CV and job reference number: A221 to the campus you attend or attended. (Email addresses are listed below.)

Reservations Coordinator- Rydges Latimer Christchurch

Full Time Latimer Christchurch

Rydges Latimer Christchurch is recruiting a Reservations Coordinator who has the drive and passion for customer excellence.  We are a 4.5 star hotel with 138 guest rooms with more coming in early 2020,10 flexible conference spaces, bar and restaurant.

You will be responsible to ensure the effective operations of the Reservations on a day to day basis along with assisting Front Desk operations when required.  This is a Full Time role, covering FIT’s guest enquiries through reservation phone and emails along with working on reception desk as needed.  Key responsibilities are:

Responds to all reservations requests & executes courteous, prompt and accurate service at all times

Provide an outstanding customer experience for all guests, suppliers and booking agents

Offer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel when working on Front Desk

Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines

Process daily guest transactions and accounts accurately and efficiently

Support Reservation and Front Office operations as required

Be fully conversant with the overall rate structure, including all promotions, packages and special offers within the hotel in order to maximise sales

Be fully conversant with the hotel’s facilities and services in order to answer any queries from either customer or staff member

The Successful candidate needs to possess the following experience and skills:

Strong Opera and Microsoft Office skills, specifically Excel

Ideally at least 6 months of experience in either reservations or hotel front office

Excellent interpersonal skills, with the ability to communicate at all levels

Problem solving skills

Self-motivation, initiative, enthusiasm and a well time management

A passion for the hospitality industry and a desire to see our hotel succeed in all areas of operations

An excellent telephone manner with a pro-active selling approach

Flexibility to work weekends and public holidays along with shift work

You will be guest focused, regimented and have an extremely keen eye for detail.

Only candidates with suitable experience with qualified references and legally entitled to work in New Zealand will be contacted.

We appreciate the time you have taken to apply for this role, however only those applicants successful in gaining an interview will be contacted.

About you:

You must be either an Australian or New Zealand Citizen or Permanent Resident to apply for this position.

The application form will include these questions:

Which of the following statements best describes your right to work in New Zealand?

How many years’ experience do you have in the hospitality & tourism industry?

Right to live and work

You must have the right to live and work in this location to apply for this job.

Interested in this role?
Email your CV and job reference number: R220 to the campus you attend or attended. (Email addresses are listed below.)

Customer Travel Support Agent - American Express

Full Time between 11am - 8pm. Possible weekend work in future. Auckland

From our high employee satisfaction ratings to our many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

The digital on-line space is a key and evolving trend in the travel industry. You could be an integral player by joining the Travel Online customer support team. We are looking for Online Travel Support Agents to join the expanding team of the American Express Online in the Auckland office supporting New Zealand and Australian Card members. 

As part of the Travel team, you will have access to some industry leading benefits:

  • Work free birthday!
  • A supportive team, service oriented environment.
  • Subsidised gym memberships and discounted travels.
  • Personal card – terms and conditions apply
  • Superannuation Scheme
  • Southern Cross Health Plan

This position is responsible for providing exceptional customer service to our valued Card members needing assistance with their online travel bookings. 

Some responsibilities include but is not limited to:

  • Answering customer queries via phone, email and chat
  • Supporting pre booking requests including online journey support, pricing and travel benefit eligibility enquiries.
  • Actioning post booking requests including seating, room enquiries, amendments and cancellations requests.
  • Provision of advice and recommendations to Card members to ensure they maximize their benefits.
  • Building relationships with internal and external stakeholders such as travel suppliers and other American Express business units and departments

Qualifications

The passionate people we are looking for will have:

  • Proven customer service experience in a call centre environment.
  • The ability to build and leverage relationships.
  • Exceptional listening skills
  • Experience resolving issues – ability to problem solve, be resourceful and offer alternative solutions
  • Resilience
  • Strong attention to detail.
  • Be able to work between 11am – 8pm. Possible weekend work in future.

Most importantly we are looking for:

  • A willingness to learn.
  • An ability to adapt communication style to the audience, communicate confidently, and be accurate.
  • An ability to adapt to change.
  • A passion for service.

Our focus is being the world’s most respected service brand. To that end, we are looking at recruiting people with extraordinary customer service skills who are excited about joining the travel industry.

We do not expect you to have travel experience but do want to speak to people who are passionate about travel. We will fully train you on everything you need to know to use our technical travel systems.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Interested in this role?
Email your CV and job reference number: A220 to the campus you attend or attended. (Email addresses are listed below.)

Receptionist - Castaways Resort

Full Time Permanent - Auckland's south west coast

Located on the cliff tops overlooking Karioitahi Beach on Auckland’s south west coast is Castaways Resort. With onsite accommodation, day spa, adventure activities and a newly renovated restaurant & bar, Castaways is the perfect place to escape.

We are looking for a friendly, dedicated and efficient receptionist to join our busy front office team.

Key Responsibilities Include:

  • Managing bookings and enquiries for accommodation, the day spa, restaurant and adventures
  • Liaising with Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals
  • Provide guests with exceptional customer service throughout their stay
  • Take a positive problem solving approach with issues and concerns.

The successful applicant will:

  • Be able to multi-task productively in a fast paced environment
  • Be able to work weekends and the occasional public holiday.

Previous experience in hospitality reception preferred but not essential.

Applicants for this position should have NZ residency or a valid NZ work visa.

Interested in this role?
Email your CV and job reference number: C220 to the campus you attend or attended. (Email addresses are listed below.)

Cabin Crew - Jetstar

Full Time - Auckland

At Jetstar, we are excited about continuing to make the world more accessible and we now invite you to join our Cabin Crew flying team, directly employed by Team Jetstar.

We are pleased to announce an expression of interest for experienced customer experience professionals to join our team as Cabin Crew based at Auckland Airport.

Our Cabin Crew have a very important role in the delivery of our customer experience. Our crew spend the most time with our customers and to be successful you will need to have a good level of customer service work experience, have a focus on safety, energetic, positive, well-groomed and ready for new challenges as no two days are the same!

You will need to be flexible and committed to the lifestyle of a Cabin Crew team member, as your roster will vary depending on our schedule and operational requirements.  This could mean missing birthdays, weddings and other important life milestones, however in return the role will earn you smiles on our customers’ faces! Your role has a great sense of responsibility, especially the safety and comfort of our customers during their travel.

There will be lots of fun, you will get to meet different people every day and build relationships with our frequent flyers.

What does it take to fly with us?

  • Strong experience working in a customer service environment
  • Ability to swim 50 meters unaccompanied
  • Ability to comfortably vertically reach 210cm (obtainable by most over 160cm height)
  • Safety conscious and reliable, available for shift work which includes a combination of early starts, evenings and late finishes, 365 days per year
  • Excellent communication and organisational skills in addition to well-groomed presentation.
  • Current address in Auckland
  • Proven ability to work independently and make smart decisions on your feet without consultation of others
  • You must be in excellent health and have the ability to perform all minimum the requirements of the role
  • Be either an Australian or New Zealand citizen or permanent resident with unrestricted access to any of our Jetstar ports
  • Ability to work under pressure and coordinate multiple time sensitive issues
  • Ability to obtain a Qantas Group ASIC card, including national & international criminal checks
  • Ability to obtain a full physical pre-employment medical check at your own cost
  • Available for a ground school commencement of May 2020, with the ability to commit to 5 weeks of training.

This is what we can offer you in return:

  • Rewarding career with Qantas Group’s youngest and fastest growing operation, that encourages people to be themselves, have fun and enjoy working in this remarkable industry.
  • Development and training. If successful, we will do our best to get you on your journey fully skilled and trained with our ground school commencing May 2020.
  • Qantas Group Staff Travel benefits.

If you would like to hear more, or chat to our team, we would love to hear from you!

Our strong safety culture is at the core of our day-to-day operations and is reflected in our values of being efficient, responsible, consistently can-do, passionate about enjoyment and genuinely caring.

Please note: if you are a current Qantas Group employee, you will need to apply through our internal Workday system.

Closing date for all application is Wednesday January 29th 2020

About Us 
The Jetstar Group has airlines in Australia, New Zealand, Singapore, Japan and Vietnam. Since launch in 2004, we have grown from a team of 8000 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 18 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft. 

Our Culture
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

Interested in this role?
Email your CV and job reference number: J555 to the campus you attend or attended. (Email addresses are listed below.)

Short-haul Travel Consultant Orbit Corporate Travel, Auckland

Full Time Parnell

Short-haul Travel Consultant

Orbit Corporate Travel, Auckland

  • Fantastic development opportunity
  • Great team environment and be part of the wider House of Travel Group
  • Supportive and fun team environment

Orbit is the specialised business travel division of the House of Travel Group – one of New Zealand’s largest and most trusted travel brands. Orbit Auckland is a fast paced and growing business currently seeking a Short-haul Travel Consultant to jump on board and join the team!

To be successful in this role you will combine your passion for travel and knowledge enhancing the reputation of Orbit Travel by providing quality service to the customers through all communication channels.  You will sell complete itinerary experiences in a way which consistently inspires and exceeds customer expectations.

Skills & experience:

  • Ability to qualify customer requirements quickly
  • Positive, cheerful and clear phone manner
  • Dedicated to a high level of service with strong ownership skills
  • Promote and encourage a positive team environment with a willingness to assist others
  • Have a strong network of contacts
  • Ability to analyse and assess product options
  • Results focused, driven by challenge and passion to excel
  • Knowledge of world geography, time zones and current affairs
  • NZQA recognised Travel qualifications (desired but not essential)

Benefits:

  • Competitive remuneration & travel discounts
  • Casual dress code
  • Great team environment and be part of the wider House of Travel Group
  • Modern office space in central Parnell, surrounded by great eateries
  • Close to public transport & or nearby free parking
  • THE PEOPLE – you will be stepping into a supportive, fun team environment

Only applicants with industry experience and NZ residency or a valid working visa will be considered.

Interested in this role?
Email your CV and job reference number: O100 to the campus you attend or attended. (Email addresses are listed below.)

Housekeeping - Room Attendant - Jet Park Hotel

Part Time - Auckland Airport

The Jet Park Hotel Auckland Airport is a 4+ star hotel, with 221 rooms along with a new conference centre, a busy bar, cafe and an award winning restaurant – Te Maroro. We  are proudly 100% New Zealand owned & operated.

Room Attendant

This role is a part time, permanent position, starting 8am, you must be able to work weekends.

You will be responsible for preparing and cleaning guest rooms, making beds, dusting and vacuuming all guest areas.
To be successful in this role:
– Ideally you have some experience in a similar position; however this is not essential as full training will be provided. 
– You have high attention to detail and have exemplary customer service skills. 
– You are hardworking and able to work long hours on your feet.

– You are a reliable team player

We offer an excellent working environment, free car parking, a uniform, and staff meals along with the opportunity for on-going learning and development. Reliable transport would be an advantage as public transport in the area is poor.  This is a fantastic opportunity to develop your hotel career – apply today!

Only those legally allowed to work in New Zealand need apply.

The application form will include these questions:

  • Which of the following statements best describes your right to work in New Zealand?
  • Do you have professional housekeeping experience?
  • How many hours are you available to work per week?
  • Which of the following days and times are you available to work?
  • Are you available to work on a rotating roster?
Interested in this role?
Email your CV and job reference number: J221 to the campus you attend or attended. (Email addresses are listed below.)

Housekeeper - Jucy Snooze

Part Time - Auckland Central

Have you got the moves like Mick Jagger?! Love to workout and get paid for it?! This job is possibly for you….We are on the hunt for an enthusiastic Part Time Housekeeper for our JUCY Snooze in Auckland City – Emily Place, in the heart of the town.

To be an amazing Housekeeper at JUCY Snooze, not only will you be responsible for the day-to-day professional and efficient housekeeping services of JUCY Snooze, but you will also have an infectious friendly manner that greets our customers and answers any questions they might have when you bump into them in the corridors. 

You’ll have a spring in your step like a fox to get you up to clean/make those fancy nancy pod style accommodation – as well as our private ensuite rooms, agility is your middle name and working out is your game…all the while you get paid to work out! Attention to detail will be your skill and ensuring everything is spick and span clean to perfection. 

We are looking for someone ideally with housekeeping or cleaning experience in another facility, able to work part time, from the end of January to the end of March 2020 to cover our busy period …. what is part time you ask? 20 hours per week ideally, could be extra hours on top.  Able to work morning starts, afternoon finishes to enjoy the sunset! Sometimes we might need you to work evenings and of course weekends – yep we have customers then too! 

Does this sound like you? If you are nodding yes as you read these, then wiggle those hips and hit apply!

  • Previous cleaning or housekeeping experience in another facility
  • A good eye for detail and reasonable level of fitness
  • Enjoy working on your own to get the job done but also as part of a multi-cultural team 
  • Punctuality, flexibility and professionalism…and up for fun
  • Ideally hotel or tourism experience, but not a must have 
  • Positive and can-do attitude that enables you to get just get stuck in! 

At JUCY we offer: 

  • Opportunity to take your career further in the tourism industry – work for an international award-winning tourism operator
  • Amazing company culture, working with people from all over the world 
  • Growing business with opportunities across Auckland, Queenstown and Christchurch
  • A vibrant and fun working environment with an amazing team
  • Work perks such as five free days campervan hire, nights at our Snooze accommodation and unlimited cruises on our boats in the Milford Sound – who wouldn’t want to visit that amazing place! 

Our values at JUCY are Fun, Family, Pride and Passion and we live and breathe these values every day. If you think JUCY and this opportunity sounds like you, please hit apply now and tell us more about yourself. 

Interested in this role?
Email your CV and job reference number: J to the campus you attend or attended. (Email addresses are listed below.)

Service Crew - 360 Discovery

Full Time permanent - Westhaven Marina

Does the idea of the fast-paced tourism industry get your blood racing?

Join us and take your career to the next level!

About us: 

Sometimes we feel the need to pinch ourselves. Because that’s us, out there. On the Gulf. And getting paid for it. Fullers360 was born of a love for the Hauraki Gulf in 1981. And 35 years downwind, our network unifies the entire GulfThrough a reliable network and the passion of 350 crew and staff, Fullers360 ferries nearly 6 million people every year, getting commuters to work and visitors to play. We’re in an exciting phase of growing our tourism market, restless to elevate the experience we deliver to every single one of our customers. 

Our Purpose: 

Unifying the Hauraki Gulf by bringing together friends and whanau, supporting communities and businesses, opening up treasured destinations and sharing our local taonga.

 

About the role:

Based out of the West Haven marina, our Service Crew are responsible for a wide range of duties, including ensuring the overall customer experience on our vessels is world class.

Providing both commuter and tourist services, its guaranteed no two days will be the same! 

Our Service Crew also contribute to the safety of our passengers and support the rest of the crew with marine and vessel operating duties, including line work, engine checks and watchkeeping duties.

With the spectacular destinations we visit, our team are passionate about the unique environment we operate in, ensuing its sustainability and protection for future generations. They love sharing this knowledge with our visitors as they explore some of the best destinations in New Zealand.

Essential to your success in this role:

We are looking for someone who can think on their feet and support the team when the pressure is on. Your previous experience in customer service, excellent communication and ability to converse with people of all levels, together with your attention to detail and solution orientated approach, will set you above the competition. 

As in any mechanical environment there are always hiccups along the way and so problem-solving skills are a must!

Personality and attitude are as equally important to us as technical competence so if you desire to work with the best in the industry, then this is for you.

An LCQ and recent barista course are required – if you don’t currently have these we can help facilitate you getting those prior to starting the role.

Previous marine experience or qualifications (including STCW courses or Qualified Deck Crew certificates) are highly advantageous! 

But don’t worry if this is your first time in a marine role. If you have the passion for delivering an exceptional customer experience, love being on the water and are keen to take on any challenge, we would love to support you through all the required qualifications. 

We operate 7 days a week, this position is on a rotating roster basis and will include some weekend shifts and public holidays.

Due to the nature of shift work involved, applicants are required to have a full driver’s licence and their own transport.

 

Our Company Values:

Welcoming – There’s nothing we love more than being able to call the Hauraki Gulf home. But sharing it with others comes pretty close.

Restless – We’re hungry for innovation and excellence and always on the look-out for The Better Way.

Safe & Shipshape – Our operations run like clockwork, so we can look after those on board.

Straight up – We say what we mean, and we do what we say.

Owning it – We’re an efficient team and rely on each other. And people rely on us for a seamless experience. Let’s not let them down.

 Company Culture:

As an organisation, we encourage our people to always treat others with respect, to act with integrity, to be open and trustworthy, and to use good judgment. Our people work hard, approach problems as challenges and learn from their successes as well as their failures. We’re friendly and welcoming, and the pride of being a part of our Fullers360 team radiates through our people and shows in their enthusiasm for everything they do!

Benefits:

We have some pretty cool benefits including:

  • Discounted gym membership;
  • Discounted healthcare;
  • Leisure travel

We operate 7 days a week, this position is on a rotating roster basis and will include some weekend shifts and public holidays.

Due to the nature of shift work involved, applicants are required to have a full driver’s licence and their own transport.

Candidates must have the legal right to work in New Zealand.

Please note: Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise.

Interested in this role?
Email your CV and job reference number: F223 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Consultant - Fullers 360

Full Time Auckland Central

About us

Sometimes we feel the need to pinch ourselves. Because that’s us, out there. On the Gulf. And getting paid for it. 

Fullers360 was born of a love for the Hauraki Gulf in 1981. 35 years downwind, our network unifies the entire GulfThrough a reliable network and the passion of 350 crew and staff, Fullers360 ferries nearly 6 million people every year, getting commuters to work and visitors to play. We’re in an exciting phase of growing our tourism market, while elevating the experience we deliver to every single one of our customers. We have fantastic opportunities available for Customer Services Consultants and Wharf Hosts to join our team!

Our Purpose: 

Unifying the Hauraki Gulf by bringing together friends and whanau, supporting communities and businesses, opening up treasured destinations and sharing our local taonga.

 

About the role

Reporting to the Retail Services Manager, you are responsible for providing an outstanding experience for our guests before they step onboard. You will provide the highest level of customer service in our tickets offices and on the wharfs to both tourists and our regular customers. We are looking for welcoming, confident and considerate individuals to join our crew!

This is a great opportunity to kick-start or add to your career in the marine & tourism industry and showcase your outstanding customer skills! 

Key Duties:

  • Provide the highest level of customer service to customers;
  • Promote our products and provide accurate information on our services;

To be successful in this role, you will need to:

  • Be passionate about customer experience!
  • Be able to work autonomously and as part of a team;
  • Have a good level of maturity with the ability to work under pressure;
  • Have an outstanding attendance record and a high standard of appearance;
  • Experienced working across a roster, including early and late shifts and weekends are preferred.

Benefits:

Fullers offer many benefits including:

  • Discounted gym membership;
  • Discounted healthcare;
  • Free travel for leisure.

 

Fullers operates 7 days a week, as such, this position is on a roster basis and will include night, weekend shifts and public holidays.

Candidates must have the legal right to work in New Zealand.

 

Our Company Values:

Welcoming – There’s nothing we love more than being able to call the Hauraki Gulf home. But sharing it with others comes pretty close.

Restless – We’re hungry for innovation and excellence and always on the look-out for The Better Way.

Safe & Shipshape – Our operations run like clockwork, so we can look after those on board.

Straight up – We say what we mean, and we do what we say.

Owning it – We’re an efficient team and rely on each other. And people rely on us for a seamless experience. Let’s not let them down.

 Company Culture:

As an organisation, we encourage our people to always treat others with respect, to act with integrity, to be open and trustworthy, and to use good judgment. Our people work hard, approach problems as challenges and learn from their successes as well as their failures. We’re friendly and welcoming, and the pride of being a part of our Fullers360 team radiates through our people and shows in their enthusiasm for everything they do!

Interested in this role?
Email your CV and job reference number: F221 to the campus you attend or attended. (Email addresses are listed below.)

Onboard Services Crew - Fullers 360

Full Time Permanent Auckland Central

About Fullers360: 

Sometimes we feel the need to pinch ourselves. Because that’s us, out there. On the Gulf. And getting paid for it. 

Fullers360 was born of a love for the Hauraki Gulf in 1981. 35 years downwind, our network unifies the entire GulfThrough a reliable network and the passion of 350 crew and staff, Fullers360 ferries nearly 6 million people every year, getting commuters to work and visitors to play. We have fantastic opportunities available for Full-Time Onboard Services Crew to join our team!

About the role

Reporting to the Crew Development Manager, our Onboard Services Crew provide an outstanding experience for our guests while onboard. You will provide the highest level of customer service in our onboard cafés to both tourists and our regular commuters. We are looking for welcoming, confident and considerate individuals to join our crew!

This is a great opportunity to kick-start your career in the marine industry and showcase your outstanding customer skills! In-house marine and hospitality training will be fully provided so no previous experience necessary! Fullers360 will put you on the courses required for gaining relevant tickets/qualifications in the marine industry and completely cover the cost!

This role offers continuous growth and learning within an iconic New Zealand brand!

Key Duties:

  • Provide the highest level of customer service and bar and café services to customers;
  • Promote our products and provide accurate information on our services;
  • Ensure the vessel is ready for boarding by cleaning all areas and restocking products;
  • Demonstrate a commitment to health and safety measures onboard.

To be successful in this role, you will need to:

  • Be a customer service guru!
  • Have a hunger for career progression
  • Have an LCQ and recent barista course – but if you don’t currently have these we can help facilitate you getting those prior to starting the role.
  • Have an outstanding attendance record and a very high standard of appearance’
  • Be able to work autonomously and as part of a team;
  • Have a good level of maturity with the ability to work under pressure.
  • Have a full drivers license and your own transport.

Hours:

This is a rostered position, you will be on a 5 day on 2 day off roster and the hours of work will include shifts between the hours of 0430am – 0200am.

Pay rate:

$19.20 per hour + other benefits

Benefits:

Fullers offer many benefits including:

  • Discounted gym membership;
  • Discounted healthcare;
  • Free travel for leisure & commuting!

Due to the hours of work, applicants are required to have a full driver’s licence and their own transport.

Candidates must have the legal right to work in New Zealand.

Interested in this role?
Email your CV and job reference number: F220 to the campus you attend or attended. (Email addresses are listed below.)

Junior Travel Agent - Helloworld

Full Time Whangarei

Attn Whangarei based students

Helloworld are looking for a receptionist/processor with potential to become a travel consultant

The role would be sitting at reception and meeting and greeting clients

Keeping all brochures current and ordering as required

Daily reconciliation of banking

Entering weekly sales figures

Collecting the mail

Ordering stationary

Being the “tea” person in the morning

Monitoring online enquiries and over time being involved in actioning these

Helping staff as and when required in a processing role 

Interested in this role?
Email your CV and job reference number: H220 to the campus you attend or attended. (Email addresses are listed below.)

Airline Customer Service Agent - Swissport

Part Time - hours vary

Swissport is the world’s leading provider of ground and air cargo services, active at 315 airports in 50 countries across all five continents. We’re known for our highly motivated and dynamic team, delivering the highest standards for our clients, along with a memorable passenger experience. 

Working at Swissport has so many different aspects and one thing is for sure: there is never a dull moment. Swissport employees throughout the world enjoy the diversity of working with a range of airlines and the unmatched career opportunities available with a growing, innovative company.

To ensure our continued success, we focus on driving innovation in key areas such as service, quality and reliability. We live by our core values of People, Professionalism and Partnership.  Our people are most important to us and their dedication is the foundation of Swissport’s success.

At Swissport, we offer industry-leading training, and, with hard work and a desire to achieve, the career possibilities are endless. At Swissport we never stop looking for better ways to do things and we’re known for our “can-do, will-do” attitude.

As a Swissport Customer Service Agent at you play a vital role in a busy airport operation. You would deliver a friendly, safe and efficient service on behalf of the many domestic and international airlines that choose Swissport to provide their on-the-ground services. You would treat every passenger with the utmost respect and courtesy.

The airport is a fast-paced and safety-focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes and weekends. Swissport provides comprehensive training, uniforms and airport car parking. 

What would make you stand out for this role?

  • You’re focused on delivering exceptional and safe service
  • You have strong personal skills and are an effective team player
  • You’re committed to learning and personal growth
  • You’re confident, stay calm under pressure and can resolve challenging situations
  • You have excellent presentation and grooming
  • You’re organised and can manage your time well
  • You’re physically capable of handling passenger baggage and manoeuvring wheelchairs as required
  • You have a driver’s license
  • You’re are a strong communicator and a great listener
  • You have intermediate computer skills
  • If successful, you would need to undertake security/background checks including Federal Police Check, pre-employment drug and alcohol screening and dangerous goods training at your own expense prior to commencing training.

 

Looking for a new challenge?

If this sounds like you, and you’re looking for a new challenge, and a rewarding new career, we could be good together! Apply now!

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category.

Please note: Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Interested in this role?
Email your CV and job reference number: S220 to the campus you attend or attended. (Email addresses are listed below.)

Groups & Cruise Consultant - AOT / Helloworld

Full Time - Auckland Central

About AOT Group

As part of the Helloworld Travel Group, AOT is Australia & New Zealand’s leading inbound travel company, offering a complete range of travel products and services for Australia, New Zealand and the South Pacific. We connect independent travellers from around the world with stunning and unforgettable memories of New Zealand.

The Team
The Groups Team provide the highest level of service and information to our agent clients, supporting the creation and booking of tailor-made itineraries for New Zealand as well as handling direct enquiries from customers whilst in resort.

The Role

You will be responsible for delivering exceptional customer service when making inbound group travel arrangement’s, ensuring accuracy when providing quotations, processing bookings, and invoicing tours for a variety of our client groups.

About You

This is the perfect role for a highly motivated, reliable and flexible self-starter with a broad understanding of the New Zealand tourism market, who has the skills to effectively liaise with hoteliers and suppliers.  We are seeking a candidate with a creative flair, who can consistently meet deadlines, works well both independently and in a team environment and is diligent with attention to detail.

What will make you successful with us?

  • Excellent knowledge of New Zealand tourism destinations
  • Proven New Zealand itinerary preparation
  • Excellent English communication; written and verbal
  • A European language would be an advantage
  • Well-developed computer skills, particularly Word & Excel
  • Previous experience in a similar role a definite advantage
  • Knowledge if Tourplan highly desirable
  • A passion for providing efficient top-quality customer service

If you are interested in joining our team, we want to talk to you. We will contact all shortlisted applicants.

Interested in this role?
Email your CV and job reference number: A123 to the campus you attend or attended. (Email addresses are listed below.)

Wholesale Reservations Consultant - Railplus

Full Time Auckland Central

Rail Europe focuses on booking Rail Passes, train tickets, and speaking to our customers about why rail travel is the best kind of travel!

Rail Europe is part of a global family and is a specialist International Rail Wholesaler. You will be servicing both Travel Agents and members of the public, taking inbound calls to help our customers plan and book their rail journeys of a lifetime!

Who you are…

  • Have strong computer skills and have a knack for grasping new systems
  • A problem solver with an appetite for learning and building knowledge
  • Excellent English communication skills (written and verbal) with a natural desire to help others
  • Have excellent knowledge of working with CRM, Microsoft Office and ability to learn new systems quickly. 

Our Reservations Consultants…

  • Take inbound calls and find rail travel solutions
  • Help our customers find the best Rail Pass and ticket for their itinerary
  • Work with other savvy travel gurus who are passionate about delivering excellent customer service

Hours of operations are 10.30am – 7pm.

Please send your CV and Cover Letter addressing the above qualities to Elaine Seuao

Interested in this role?
Email your CV and job reference number: R311 to the campus you attend or attended. (Email addresses are listed below.)

Auckland - Trainee Customs Officers New Zealand Customs Service

Full Time Auckland Airport

At New Zealand Customs Service | Te Mana Ārai o Aotearoa, it’s our people that make the difference. We are here to protect and promote Aotearoa New Zealand through world class border management. A career at Customs | Te Mana Ārai could take you anywhere.

We are looking for Trainee Customs Officers for our April and May 2020 intakes.

As a Trainee Customs officer you will be rotated through the different operational areas of Customs including airports, marine, client services and inspections. Throughout your career in Customs, you will have the opportunity to continually expand your technical and leadership skills. Learning opportunities include specialist technical skills through to university level study in security and border management.

 

What’s involved?

You’ll start as a Trainee Customs Officer and will be sworn in after successfully completing your training. You’ll undertake 6 weeks classroom training and then up to a further 6 months of on-the-job training where you’ll have the opportunity to:

  • Process passengers and goods in/out of Aotearoa which can include search activities such as checking baggage
  • Facilitate legitimate trade and travel, collect import and export data
  • Intercept contraband (such as drugs and weapons), investigate and prosecute offences
  • Inspect cargo and mail, assess and collect duty/GST on imports

 

Joining Customs

To join Customs in any role you must be a New Zealand citizen or permanent resident*.

(*) A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last 5 years and resides in NZ at time of application;

OR a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years and resides in NZ at time of application, but may have been absent from New Zealand for periods of six or more months within the past five years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA. You will be required to provide overseas police certificates for these periods spent outside of New Zealand.

You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level.

Due to the nature of Customs work you must have a clear Police record. Successful applicants are also required to pass a medical assessment and drug test and must hold a full NZ Drivers’ licence.

 

Customs looks for people who:

  • Have high levels of integrity, honesty and discretion
  • Have good communication skills and enjoy interacting with people
  • Enjoy working in a team environment
  • Have strong problem solving and decision making skills

 

Being a Customs officer means working a range of shifts including weekends, nights and public holidays. The base salary for a Customs Officer is $49,756 per annum. An additional allowance of up to $13,641 per annum may be payable dependent on your hours of work. You will know your shift pattern in advance so you can plan your life around work, not work around your life.

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.

Interested in this role?
Email your CV and job reference number: C301 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Representative - Avis Budget Group

Based at Avis Auckland Airport, this is a full time, fixed term role until April 2020

About Us

We don’t just rent cars. We’re changing the way people move. Across our world-famous brands – Avis, Budget, Zipcar, and Apex – we’re leading the way for the global mobility industry, with 11,000 rental locations in 180 countries.

The Role

  • Engage with our customers face to face and over the phone to provide excellent customer service
  • Complete vehicle rental transactions and agreements
  • Sale of services, and up-selling to customers and prospective customers at the counter
  • Complete transaction procedures for returned vehicles

Based at Avis Auckland Airport, this is a full time, fixed term role until April 2020, to help us through our peak summer season.

Your 5 shifts per week will be on a rotating roster between our operating hours of 4am to 2am.

As this is a short term role to help us through our peak time, we will not be able to approve leave for vacations from January onwards.

Skills & Experience

  • Bring your experience within retail, customer service or sales
  • Passion for engaging with customers to deliver a great experience!
  • Drive and self-motivation to succeed
  • A vibrant, positive, collaborative approach will fit well into our team here
  • A team focused, ‘no task is too big or too small’ approach
  • The ability to enter information into our system accurately and efficiently
  • Full drivers licence

On Offer

  • Hourly pay
  • Increase your earnings with our incentive scheme
  • Discounts within Avis Budget Group and our partners
  • Full training provided to help you achieve your goals & reach your potential
  • NZ-wide & global opportunities to build your career with Avis Budget Group
  • Uniform provided
  • Free parking onsite
  • Easy motorway access
  • Branch manager who will invest in your growth & development
  • Friendly & supportive team
  • Social environment with BBQs, coffees & celebrations of each others’ successes
  • Leading brand within the tourism industry
  • Help people connect in the moments that matter, whether our customers are visiting a special place, sealing an important deal or visiting their loved ones
Interested in this role?
Email your CV and job reference number: A401 to the campus you attend or attended. (Email addresses are listed below.)

Night Assistant - Chateau on the Park Christchurch a DoubleTree by Hilton

Full Time 10.30pm - 7am - Christchurch

Night Assistant
Chateau on the Park Christchurch a DoubleTree by Hilton
More jobs from this company
A Night Assistant provides night-hour assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out.

What will I be doing?

As Night Assistant, you will provide night-hour assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Night Assistant contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner
Assist Guests, as necessary
Deliver of guest mail, newspapers and express check out bills to rooms
Demonstrate a high level of customer service at all times
Collect room service/ breakfast cards
Assist Night Management with fire walks, and, in case of an emergency
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Prepare and cook over night Room Service Menu
Assist with Health and Safety Checks and Night Walks
Maintain a good status awareness of all hotel areas
Clean black slate floor and vacuum restaurant
What are we looking for?

Night Assistants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT Proficiency
Hours are 10.30pm-7am
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a customer-focused industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Interested in this role?
Email your CV and job reference number: C201 to the campus you attend or attended. (Email addresses are listed below.)

Junior Travel Consultant - Helloworld

Full Time - Stanmore Bay

We are looking for a junior Travel Agent, initially as receptionist to answer phones, make cups of tea and coffee for clients in the office, but with training to be a travel consultant

We are looking for the following qualities:

  • You will need to have a high standard of personal grooming
  • Confident to answer phones and talk to the public when they come to the office, with good English skills
  • Keen to learn
  • Show initiative so you can work alone once trained.
  • Level 4 qualified
  • Have an interest in travel and preferably have travelled

There is a lot of learning to be done outside of the normal office hours by attending supplier presentations, and at times needing to stay late to finish work to meet deadlines.  This can be a challenging industry to work in but has its rewards when clients return from holidays having had a wonderful time and come back to book their next one with you

Starting from mid January 20.

Benefits include:

  • 4 weeks paid holiday each year
  • 5 days paid famil leave to attend an educational as may be offered by the employer.

This is an exciting opportunity for someone to enter the travel industry.

Interested in this role?
Email your CV and job reference number: H201 to the campus you attend or attended. (Email addresses are listed below.)

Guest Service Agent - Cordis Hotel

Part Time - Auckland

We are looking for a Guest Service Agent to join our front office. Be part of the first impression in delivering a heartfelt kiwi service to our guests. This role will have you delivering a friendly, efficient and accurate service on the front desk.

About the Company

A new brand by Langham Hospitality Group, with a new look, new name and a new hotel experience. Cordis Auckland is a 5 star, upper upscale hotel, with heartfelt Kiwi service

About the Role

You’ll need to be able to work morning and afternoon shifts, including weekends.

Your responsibilities will include:

  • Ensuring every guest has an outstanding stay and becomes a loyal Cordis guest
  • A high level of English comprehension and impeccable personal grooming is required.
  • Connect with our guests to give each a personalised stay – WOW them
  • Increasing sales through up-selling and cross selling
  • Resolving customer concerns with empathy and understanding and with the highest priority us
  • Oh, and checking guests in and out of the hotel!

Our ideal candidate will have:

  • At least a year’s experience in a similar role to be considered for this role.
  • We are ideally looking for the successful applicant to have at least 12 months experience with OPERA so you can hit the ground running.
  • A high level of English comprehension and impeccable personal grooming
  • Previous experience in a 5 star hotel environment 

Benefits:

Cordis is  not just about delivering a memorable experience for our guests but a amazing experience for you. So if you are ready! we will reward you with:

  • Fun working environment
  • Opportunity to grow your career within Langham Hospitality Group
  • Freshly pressed uniform every shift
  • Discounted parking and gym 
  • Staff meals AND plenty more!

What now!

Cordis Auckland, is a new brand by Langham Hospitality Group. So if this vacancy has got your heart excited, get in touch

Interested in this role?
Email your CV and job reference number: C205 to the campus you attend or attended. (Email addresses are listed below.)

Cleaning Agents - Menzies Aviation

Permanent Part Time roster - Auckland Airport

We are currently seeking hardworking, reliable and well-presented cleaning staff to join our team at Auckland Airport, providing our airline customers with a quality aircraft cleaning service. Please note This is a Permanent Part Time Position.  

Key duties will include:

  • Aircraft cleaning (tasks will include: cleaning all surfaces, restocking items such as blankets, headphones etc. sanitising & mopping galleys and washrooms, and vacuuming).  You will need to be able to complete these various duties under strict timelines.
  • Waste disposal
  • Maintenance of stock supplies

Requirements for this role: 

  • Must Be able to work on a 24/7 rotating roster
  • Minimum of a Restricted Driver’s Licence (No Learners Licence)
  • Have a good level of spoken English to ensure clear communication with your team
  • An eye for detail, quick thinking and proactive.
  • The ability to work independently as well as part of a team.
  • Ability to cope with the physical demands of regular cleaning duties, lifting and carrying large and often heavy loads
  • Ability to work shifts which will include nights, early mornings, weekends and public holidays on a rotating roster

The suitable applicant must have a current Drivers Licence and reliable transport and will need to must be able to pass a Ministry of Justice check and Pre-Employment Medical (including D&A testing) prior to commencement.

In return, this position offers competitive wages, opportunities for ongoing permanent work, and a dynamic and supportive work environment.

Interested in this role?
Email your CV and job reference number: M205 to the campus you attend or attended. (Email addresses are listed below.)

Junior Travel Consultant - House of Travel

Full time Takapuna or Devonport

  • Looking for a new adventure in retail travel?
  • Like the sound of personal development and career progression?
  • Want an awesome workplace which is rewarding, fun and innovative?
  • Looking to be part of an exciting, industry leading New Zealand company with impressive growth in sales and market share??

We are looking for a motivated student looking to start their exciting career in the Travel Industry

  • Level 4 Qualified or above to meet TAANZ obligations
  • A understanding of sales or has had time in a sales role
  • A desire to succeed and excel in the land of retail travel
  • A commitment to learning & development
  • Passionate about your customers & creating amazing experiences together
  • A team member who likes to achieve results, is focused & loves to have fun
  • Preference would also be someone who is local to the each store, and knows or lives in the community of Devonport or Takapuna
Interested in this role?
Email your CV and job reference number: H100 to the campus you attend or attended. (Email addresses are listed below.)

Sales Consultants - Travelex Auckland

part time Auckland Airport

NO DRIVERS LICENCE REQUIRED – MUST HAVE RELIABLE TRANSPORT!!!!!!

Interested in this role?
Email your CV and job reference number: T112 to the campus you attend or attended. (Email addresses are listed below.)

Reservations Consultant - ATS Pacific

Full Time Auckland Central

About ATS Pacific

As part of the Helloworld Travel Group, ATS Pacific is one of New Zealand’s leading inbound travel companies, offering a complete range of travel products and services for Australia, New Zealand and the South Pacific. We connect independent travellers from around the world with stunning and unforgettable memories of New Zealand.

The Team

The Reservations Team provide the highest level of service and information to our agent clients, supporting the creation and booking of tailor-made itineraries for New Zealand as well as handling direct enquiries from customers whilst in resort.

The Role

As an Inbound Reservations Consultant, you will be responsible for providing quotations, processing bookings, and invoicing tours for a variety of clients around the world. This portfolio of clients will extend across Europe and the UK. Your positive and enthusiastic attitude, along with your self-motivation, will see you succeed in this role. 

About You

You have great attention to detail and the ability to work with a deadline driven approach. You enjoy working in energetic, fast paced team environments, you are passionate about delivering outstanding service, plus have a high-level knowledge of New Zealand destinations!

What will make you successful with us?

  • Previous Inbound Travel Experience
  • In-depth knowledge of NZ destinations
  • Excellent English communication; written and verbal
  • Well-developed computer skills
  • Excellent attention to detail
  • A passion for providing efficient top-quality customer service
  • Tourplan knowledge would be advantageous
  • A European language would be advantageous
Interested in this role?
Email your CV and job reference number: A743 to the campus you attend or attended. (Email addresses are listed below.)

French or German Speakers - Reservations Consultant

Full Time Auckland

FIT Reservations Consultant – German and French Market
About AOT Group

As part of the Helloworld Travel Group, AOT is Australia & New Zealand’s leading inbound travel company, offering a complete range of travel products and services for Australia, New Zealand and the South Pacific. We connect independent travellers from around the world with stunning and unforgettable memories of New Zealand.

The Team
The Reservations Team provide the highest level of service and information to our agent clients, supporting the creation and booking of tailor-made itineraries for New Zealand as well as handling direct enquiries from customers whilst in resort.

The Role
As an Inbound Reservations Consultant (Free Independent Traveller), you will be responsible for providing quotations, processing bookings, and invoicing tours for a variety of clients around the world. This portfolio of clients will extend across Europe, more specifically Germany and France. Your positive and enthusiastic attitude, along with your self-motivation, will see you succeed in this role. 

About You
You have great attention to detail and the ability to work with a deadline driven approach. You enjoy working in energetic, fast paced team environments, you are passionate about delivering outstanding service, plus have a high-level knowledge of New Zealand destinations!

You are a strong negotiator, results driven, a relationship manager and builder with excellent verbal and written communication skills. You have great attention to detail and the ability to work with a deadline driven approach.

What will make you successful with us?

  • Previous Inbound Travel Experience
  • In-depth knowledge of NZ destinations
  • High level German and/or French language skills ability is a must
  • Excellent English communication; written and verbal
  • Well-developed computer skills, particularly Word & Excel
  • Excellent attention to detail
  • A passion for providing efficient top-quality customer service
  • Tourplan knowledge would be advantageous

If you are interested in joining our team, we want to talk to you.

We will contact all shortlisted applicants.

The application form will include these questions:

  • Which of the following statements best describes your right to work in New Zealand?
  • What’s your expected annual base salary?
  • Do you have native or bilingual proficiency in any languages other than English?
  • How much notice are you required to give your current employer?How many years’ experience do you have as a travel consultant?
Interested in this role?
Email your CV and job reference number: A122 to the campus you attend or attended. (Email addresses are listed below.)

Airline Customer Service Agents - Swissport

Full Time - Christchurch

Are you enthusiastic, organised and dedicated? As a Swissport Customer Service Agent at you’d play a vital role in a busy airport operation. Your focus would be on delivering a seamless, safe and efficient service to the many domestic and international airlines that choose Swissport to provide their on-the-ground services.

Swissport is the world’s leading provider of ground and air cargo services, active at 315 airports in 50 countries across all five continents. We’re known for our highly motivated and dynamic team which has a “can do, will do” attitude, delivering the highest standards for our clients, along with a memorable passenger experience.

The role

Customer Service Agents are responsible for all passenger movements between the terminal and the aircraft. It is the role of Customer Service Agents to process travel documents, assign boarding passes and perform many of the behind the scenes processes that are required for airline operations.

From the moment a passenger arrives on an inbound flight or at the departures terminal for an outbound flight, Customer Service Agents are responsible to ensure that their travel plans are carried out as seamless as possible.

Customer Service Agents operate the check in counters and prepare boarding passes and baggage reclaim vouchers. In addition, it is these helpful and courteous staff who perform boarding functions and other critical functions such as preparing load and trim documents that ensure the aircraft is balanced correctly for flight.

As well as these vital functions, Customer Service Agents are there to ensure that every passenger is treated with the utmost respect and courtesy and an ever present smile. This challenging role is diverse and exciting and is the happy face of Swissport and our partners.

The airport is a fast-paced and safety focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes and weekends.

What would make you stand out for this role?

  • You’re focused on delivering exceptional and safe service
  • You have strong personal skills and can be an effective team player
  • You’re committed to learning and personal growth
  • You’re self-confident and can stay calm under pressure
  • You have excellent presentation and grooming
  • You’re organised and can manage your time well
  • You’re physically capable of handling passenger baggage and manoeuvring wheelchairs as required
  • You have a driver’s license
  • You’re a fluent English speaker
  • You have intermediate computer skills.

Swissport provides comprehensive training, uniforms and airport car parking. 

Impressive career development opportunities are available across Swissport’s network of 35 airports in Australia and New Zealand.

Please note: Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Successful applicants will need to undertake security/background check including Federal Police Check, pre-employment drug and alcohol screening and dangerous goods training at their own expense prior to commencing training.

Interested in this role?
Email your CV and job reference number: S302 to the campus you attend or attended. (Email addresses are listed below.)

Various Roles

Expressions of Interest available Now for the next Intakes for  Menzies for September/October and November.  

Various roles include:

Passenger Ambassador

Baggage Handlers

Passenger Services Agent

 

Interested in this role?
Email your CV and job reference number: Menzies to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Agents - Swissport

Part Time - Auckland Airport

Airline Customer Service Agents

Are you enthusiastic, organised and dedicated? As a Swissport Customer Service Agent at you’d play a vital role in a busy airport operation. Your focus would be on delivering a seamless, safe and efficient service to the many domestic and international airlines that choose Swissport to provide their on-the-ground services.

Swissport is the world’s leading provider of ground and air cargo services, active at 315 airports in 50 countries across all five continents. We’re known for our highly motivated and dynamic team which has a “can do, will do” attitude, delivering the highest standards for our clients, along with a memorable passenger experience.

The role

Customer Service Agents are responsible for all passenger movements between the terminal and the aircraft. It is the role of Customer Service Agents to process travel documents, assign boarding passes and perform many of the behind the scenes processes that are required for airline operations.

From the moment a passenger arrives on an inbound flight or at the departures terminal for an outbound flight, Customer Service Agents are responsible to ensure that their travel plans are carried out as seamless as possible.

Customer Service Agents operate the check in counters and prepare boarding passes and baggage reclaim vouchers. In addition, it is these helpful and courteous staff who perform boarding functions and other critical functions such as preparing load and trim documents that ensure the aircraft is balanced correctly for flight.

As well as these vital functions, Customer Service Agents are there to ensure that every passenger is treated with the utmost respect and courtesy and an ever present smile. This challenging role is diverse and exciting and is the happy face of Swissport and our partners.

The airport is a fast-paced and safety focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes and weekends.

 

What would make you stand out for this role?

  • You’re focused on delivering exceptional and safe service
  • You have strong personal skills and can be an effective team player
  • You’re committed to learning and personal growth
  • You’re self-confident and can stay calm under pressure
  • You have excellent presentation and grooming
  • You’re organised and can manage your time well
  • You’re physically capable of handling passenger baggage and manoeuvring wheelchairs as required
  • You have a driver’s license
  • You’re a fluent English speaker
  • You have intermediate computer skills.

Swissport provides comprehensive training, uniforms and airport car parking. 

Impressive career development opportunities are available across Swissport’s network of 35 airports in Australia and New Zealand.

Please note: Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Successful applicants will need to undertake security/background check including Federal Police Check, pre-employment drug and alcohol screening and dangerous goods training at their own expense prior to commencing training.

Interested in this role?
Email your CV and job reference number: S303 to the campus you attend or attended. (Email addresses are listed below.)

Baggage Handling Agent - Swissport

Permanent, Part Time and Full Time hours - Auckland Airport

Are you enthusiastic, organised and dedicated? As a Swissport Baggage Handling Agent you’d play a vital role in a busy airport operation. Your focus would be on delivering a seamless, safe and efficient service to the many domestic and international airlines that choose Swissport to provide their on-the-ground services.

Swissport is the world’s leading provider of ground and air cargo services, active at 315 airports in 50 countries across all five continents. We’re known for our highly motivated and dynamic team which has a “can do, will do” attitude, delivering the highest standards for our clients, along with a memorable passenger experience. 

The role
When a passenger checks in at the airport, their luggage is placed on a moving bag belt, which is transferred to the bag room for sorting and allocation to the correct flight. This is the realm of the Baggage Handling Agent.

Once the aircraft arrives, it is the Baggage Handling Agent’s role to marshal the aircraft onto the parking bay and position all the ground support equipment (GSE) and guide the passengers into the terminal. They are then required to unload the aircraft of passenger baggage and freight and transfer it to the terminal for passenger pickup. Prior to passengers boarding the aircraft for its next flight sector, Baggage Handling Agents may clean the aircraft cabin and service the aircraft potable water and lavatory systems. When all baggage checks are complete, Baggage Handling Agents will then load the aircraft holds with the passenger baggage, and any additional freight, before marshalling or pushing the aircraft back onto the taxi way using a specialist push back tractor.

Baggage Handling Agents have an extremely important role in relation to airport safety and security, as such all employees must be eligible to hold an Aviation Security Identification Card.

The airport is a fast-paced and safety focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes and weekends.

What would make you stand out for this role?

· You’re focused on delivering exceptional and safe service
· You’re committed to learning and personal growth
· You’re self-confident and can stay calm under pressure
· You have excellent presentation and grooming
· You’re organised and can manage your time well
· You’re physically fit and able to lift 32kg
· You’re a fluent English speaker
· You have basic computer skills.

Swissport provides comprehensive training, uniforms and airport car parking. 
There is opportunity to participate in a traineeship and achieve a nationally recognised qualification (participating locations and approved applicants only)

Impressive career development opportunities are available across Swissport’s network of 35 operations in Australia and New Zealand.
If you meet the criteria above and want to join our dynamic and driven ramp services team, apply now.

Please note: Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

If successful you would need to undertake security/background checks including Federal Police Check, pre-employment drug and alcohol screening and dangerous goods training at your own expense prior to commencing training.

Applicants for this position should have NZ residency or a valid NZ work visa.

Interested in this role?
Email your CV and job reference number: S300 to the campus you attend or attended. (Email addresses are listed below.)

Check in/Ground Crew - Sounds Air

Part Time - Wellington

About Sounds Air

Sounds Air is a locally owned and operated airline based out of Blenheim & Wellington. We are a growing company, with a fleet of four twelve-seat Cessna 208 Caravans and five nine-seat Pilatus PC-12 aircraft.  Sounds Air links the North and South Islands between Wellington, Picton, Blenheim, Nelson, Paraparaumu, Westport, Taupo, Christchurch and Napier.

Sounds Air prides itself on having excellent customer service and a friendly, supportive working environment.

Position available

The role is based in Wellington Airport with an immediate start, we require:

  • One part-time staff member for a minimum of 10 hours per week.

The shifts will predominantly be on Saturday between the hours of 0600-2000 and Sunday 0900-2100.
This position has the potential to pick up available shifts as desired throughout the week.

Role responsibilities include:

  • Providing exceptional customer service to all our passengers.
  • Check-in of passengers and baggage in a confident and friendly manor.
  • Aiding passengers in making bookings, rescheduling flights, and resolving any travel issues.
  • Loading and unloading baggage into aircraft.
  • Supervising and assisting passengers to and from the aircraft.
  • Maintaining the cleanliness and general tidiness of aircraft
  • Completing various admin tasks at the start and end of each day.
  • Assisting Pilots and other Ground Crew members in getting the planes away safely and on-time, especially in adverse weather conditions.
  • Maintaining company safety and security procedures.

Necessary Traits

Customer service experience is essential.

This job can get very busy, and requires someone who can think on their feet.  You may at times be the only Ground Crew member in the office and therefore need to be reliable, punctual, motivated and able to take initiative.  

The position is shift work, on a flexible roster. You will need to be available for work on weekends, public holidays and have a high degree of flexibility.

You must be able to work well alone, as part of a team and be able to interact well with a diverse range of people.

Benefits

After 6 months of employment at Sounds Air you will qualify for a generous staff travel privilege.

If you are looking for a new challenge and have fabulous customer service skills this could be the position for you!                                                        
Please include a cover letter with your application outlining why this position interests you.

Interested in this role?
Email your CV and job reference number: G988 to the campus you attend or attended. (Email addresses are listed below.)

Travel Expert - STA Travel

Full Time

We’re on the lookout for our next SuperSTA Travel Expert to join our team at St Lukes, Queen Street, Northwest, Sylvia Park!

Who we are and what we do

STA Travel… the world’s largest student and youth travel company, we’ve been spreading peace, love and adventure since 1979. Back then, we started out with one mission: to create affordable adventures for awesome people. Today, we have stores in over 50 countries, eight head office hubs from London to Auckland, and together, we help over 2 million travellers a year to Start The Adventure. 

Oh, and we also live by another rule. Life’s short, work somewhere you love.

Your role

We are on the lookout for the next superstar Travel Expert to join our teams in Auckland and continue to make STA Travel the number one place for travellers to start their adventure!

Who you are:

  • Customer obsessed
  • Eager to turn your passion for travel into a career
  • Highly competitive and want to be the best
  • Thrive in a fast-paced environment where no two days are the same
  • Someone who works together in high-performing teams
  • A whiz on the computer
  • Ideally from a hospitality, customer service, or sales background

What the job requires:

  • Creating amazing adventures for travellers to all corners of the globe
  • Providing exceptional customer service to our millions of travellers
  • Thinking outside the box to create your own sales opportunities
  • Using initiative and exceptional problem solving skills to provide travellers with real-time solutions

Why STA:

  • Amazing travel perks including free trips
  • A culture based on adventure, passion, and working together
  • The chance to work for a global leader
  • Global employment opportunities and career progression
  • Continual training and support
  • Uncapped earning potential
Interested in this role?
Email your CV and job reference number: S500 to the campus you attend or attended. (Email addresses are listed below.)

Baggage Handler - Menzies Aviation

Rostered shift work Auckland AIrport

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest faces and safest of hands for millions of customers, making sure that luggage is processed, aircraft are ready for boarding, and baggage is handled with care.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year and, we’re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

We are currently seeking hardworking and reliable people to join our Baggage Services team at Auckland Airport.

Key duties will include:

  • Safe and secure loading and unloading of passenger baggage on/off aircraft, following weight and loading instructions
  • Some experience in terms of RF (radar frequency) scanning; training provided
  • Work with Ramp team on movement of inbound/outbound baggage
  • Ensure the safe operation of all ground support equipment
  • Check all baggage loading documentation matches manifests, ensuring accuracy and compliance with airline regulations
  • Work with flight operational staff in setting up inbound and outbound flights
  • Coordinate all outbound flight loadings with the Passenger Services team
  • Offload all baggage arrivals from all inbound flights

You should have:

  • Eligibility to work in NZ
  • Good level of spoken English to ensure clear communication with your team
  • An eye for detail, quick thinking and proactive.
  • The ability to work independently as well as part of a team.
  • Ability to cope with the physical demands of regular cleaning duties, lifting and carrying large and often heavy loads
  • Ability to work shifts which will include nights, early mornings, weekends and public holidays on a 24/7 rotating roster
  • Be computer literate to read scanning and baggage loading manifests
  • Minimum Restricted Driver’s Licence
  • Must have own transport
  • Punctual and reliable with a good work ethic

Applicants will also need to pass a Ministry of Justice check and pre-employment medical (including drug and alcohol testing) prior to commencement.

In return, this position offers competitive wages, opportunities for ongoing permanent work, and a dynamic and supportive work environment.

Interested in this role?
Email your CV and job reference number: M102 to the campus you attend or attended. (Email addresses are listed below.)

Camp Counsellor - IEP

Fixed term

We love ITC students so much that we are happy to offer all members a 2019 Summer Camp USA program free of charge! That’s a saving of $799. All you need to do is register your interest below and we will contact you!

Apply online at this link:
https://www.iep.co.nz/international-travel-college/

Check out the videos posted on the IEP Summer Camp USA Facebook page. Make sure you use the ITC link for your discount and let your employment consultant know if you apply.

Video link:

https://www.facebook.com/IEPSummerCampUSA/

International Travel College

 

Interested in this role?
Email your CV and job reference number: S700 to the campus you attend or attended. (Email addresses are listed below.)

Travel Consultant - Flight Centre

Full time, Auckland

Flight Centre

To be considered for a Travel Consultant role you’ll need to meet the following minimum criteria:
– Experience in a sales environment/customer care environment
– Solid academic background (ideally with a tertiary qualification)
– A passion for travel, demonstrated by personal travel experience
– Self-motivation with a desire to build your own client base
– The right to work in New Zealand
The sales experience and previous travel requirements are essential. There is a huge focus on sales targets which is reflected in the wage structure.

– Have travelled to a minimum of 3 countries

 

Interested in this role?
Email your CV and job reference number: F110 to the campus you attend or attended. (Email addresses are listed below.)

The campus email address to use are as follows:

Auckland City Campus: cvcity@itc.co.nz
Auckland Botany Campus: cvbotany@itc.co.nz
Study From Home: cvbotany@itc.co.nz
Whangarei Campus: cvcity@itc.co.nz
Christchurch Campus: cvbotany@itc.co.nz

What happens next:

Once we receive your CV the Employment Consultant will contact you and make suggestions to improve your CV if needed. Your CV will then be forwarded to the chosen company and they will contact you directly if they wish to offer you an interview.

If you get an interview:

Make sure you are ready to make an impact, have suitable interview clothes. Don’t forget to contact your chosen Employment Consultant if you are offered an interview.

Other useful job sites:

www.seek.co.nz

www.trademe.co.nz/jobs

jobhunters.co.nz

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