As a permanent full time Consultant in our Auckland Contact Centre, you will be providing excellent customer service by responding to inbound calls, assisting with bookings and managing existing reservations via a multichannel offering. You will assist in looking after the travel needs of over 36 million passengers each year, recognizing our customers as individuals in a way that adds value for both the customer and the business.

What you’ll bring to the role:

• A passion to serve customers with a positive ‘can-do’ attitude
• Customer service experience – preferably in the aviation or travel and tourism industry, and/or in a contact centre environment
• Well-developed problem-solving skills and ability to follow through to resolution
• Excellent oral and written communication skills
• Ability to work both independently and as part of a team
• Self-motivation and resilience
• The flexibility to work a rotational shift roster covering a 24/7 operation

Calling all Grads…are you looking for a new adventure in 2024.
Don’t miss this opportunity to work, travel for free and live your dreams on board our cruise ships.  

Contact Sarndra if you’d like more information. 

We are looking for a motivated, administration consultant to join our fun, passionate, award
winning team.
Being the “go to” support person in our office, you will enjoy the variety this position offers! You
will help with the day-to-day administrative tasks to support our travel planners.
You will assist our team with operational and administrative support services in accordance with
consultant needs. Our ideal applicant is someone who is a self-starter, has exceptional attention
to detail, can build relationships and who is comfortable with multi-tasking.
To be a part of our team you must be committed to contributing to creating a remarkable
experience for our clients. This is a full-time position based in our Milford office, responsible for
providing a professional level of frontline and administrative support related to the travel
reservation environment. You will be expected to add value as a team member and ensure that
business continuity is sustained.

Monday to Friday with occasional appointments booked on Saturdays

If you are interested in this role and want more details, contact Sarndra. 

***Next intake is 08 January 2024***

If you are keen to join this group please email sarndra@itc.co.nz with your up to date CV by Dec 12th.

You need to have your restricted or full license and be available to work rosters 24 /7.

As an Front of House Agent you will support airlines by performing airline ticketing counter and gate
service functions for airline customers.

The main purpose of the role is to facilitate a smooth airport experience for passengers and assisting
in the efficient processing of passengers through the airport from arrival to departure.

• To be physically fit, able to walk up to 8km each day
• To be technically savvy with the ability to pick up and troubleshoot digital systems, along with accurate typing skills
• Resilience, self-motivation and good prioritisation skills
• A fun and engaging attitude, plus a big smile!
• To commit to rotating rostered shift work (as detailed below)

• Must be available to work 5 days on 2 days off.
• Must be available to work weekends and public holidays if required (Christmas day is closed)
• $24.50 starting rate
• Must be committed to stay until the end of your fixed term work contract (our roles involve health & safety training therefore we can only invest if you work the entirety of your fixed term contract)

This role is responsible for identifying & winning opportunities for business growth and maintaining strong customer relationships to ensure ongoing business. The primary responsibilities include:

• Develop and maintain great relationships with all customers
• Build a strong understanding of customer needs and travel expectations
• Provide information to customers relevant to relevant and individualised travel opportunities
• Identify & maximise business growth opportunities

Your measures of success include; customer satisfaction, travel booked, stable customer base, repeat business from existing customers, new business generated, positive feedback from customers and complaints resolved to customer satisfaction.

Key Purpose of Role
To provide every customer with a 100% Pure welcome and the opportunity to make their
reservation and booking in Auckland and the rest of New Zealand. To act as the first point of
contact, providing comprehensive and informal information about the region, tourism attractions,
events, transport solutions and accommodation. To support the effective and efficient operation of
the office and maintain the visitor centre on a daily basis.

Qualifications
• National Certificate in Tourism Level 4

Experience
• A minimum of 2 years tourism and customer service experience

As a Travel Assistant you will have a diverse and varied role. Here are just some of the things you’ll
be getting involved with:
• Provide high level of assistance in all aspects of the management of client travel
requirements. Assist with bookings for air, hotel, rail, ground, and ancillary reservations, to
ensure all requirements meet client expectations.
• Develop competency to achieve high levels of sales, transactions, and margins. Regularly
check benchmarks, activity reports, and KPI’s to ensure performance achievements match
the projected plan.
• Respond to all communications and correspondence proactively, promptly, efficiently and
accurately, ensuring SLAs are met for clients and TAG high standards of servicing are met.
• Input data with accuracy into required systems and ensure processes are followed.
• Assist with management of client folios and invoices from suppliers and follow up.
• Process credit card payment authorisations accurately as requested.
• Add transaction and service fees accurately to files to charge out as necessary.
• Handle all delegated tasks within the given timeframe and communicate with members of
the team to ensure thorough understanding of given tasks. Accurately and efficiently field all
enquiries and requests from the team.
• Adhere to PCI regulations in accordance with Company policy.

This is a full-time role (37.5 hours per week) based in Auckland. Since March 2020 we have operated
a flexible, hybrid approach to working and will continue to do this moving forward. We will work
with you to find the best mix of office and home working that suits your life and the needs of the
team.

NOTE – You do not need to be Auckland based. This role is open to ALL regions. Your office base is New Zealand/Aotearoa.

About the role

To be a Contiki Trip Driver it takes a person who has a passion for travel, someone who likes to work with cool and interesting people and deliver excellent experiences throughout New Zealand. Our Trip Drivers come from every walk of life – but it takes a special type of person to be a Contiki Trip Driver. It may be one of the most rewarding experiences of your life. Contiki provides you with in-depth training to give you the tools and knowledge to be successful in this position.

The role of Trip Driver for Contiki is a demanding yet fulfilling one. Our Trip Drivers are responsible for getting our travellers from city to city throughout Aotearoa. We look for people with personality and passion, who are fun, friendly and approachable; but also professional and responsible at all times. 

The right applicant will need the following:

• A passion for new experiences and New Zealand – you must be willing to learn and have the desire to keep on learning
• The ability to work away from home for long periods – You will spend the a large amount of your time working on the road throughout New Zealand, especially during the peak summer period from Dec-Feb.
• Great time management skills and a good attention to detail.
• An enthusiastic and motivated attitude – we expect you to work hard for our company and for our travellers.
• An ability to be responsible and professional at all times. You’ll be dealing with all types of people, as our travellers come from all around the globe; they speak many languages and have many different expectations.
• Love of a challenge – the job itself will constantly present you with many different and at times, challenging situations.
• A positive outlook and the ability to deal with all situations in a calm and mature manner.
• To work well both independently and as part of a team – when you are on a trip you will be working with a Trip Manager, local suppliers and guides and our Operations Team – you will be part of a very big picture.
• A genuine love of working with, and being around people every day.
• Have pride in your work, want to be the best at what you do and continually strive for excellence.
• Safety of our crew and travellers is paramount, you’ll need to be able to drive safely on varying road types throughout New Zealand.

We are looking for a permanent full-time Customer Ambassador (customer facing) who is enthusiastic, customer focused and ready to hit the ground running… Sound like you? Then keep reading…

You will be responsible for looking after our customers’ needs every step of the way… from when they pick up their vehicle, to helping to plan and assist them with their booking; to inspecting the cars for damage, to moving and driving cars. We want to ensure our customers ‘GO love every moment’ of their journey.

You will also be responsible for:-               

• Providing travel tips and exceptional service
• Processing customer hire payments/daily balancing
• Completing general administrative duties
• Problem solving when customers have issues on the road
• Upselling GO products and services

The Millennium Auckland have various roles available.  Follow the above link to their website to explore the options. 
If there are any positions you are interested in, contact Sarndra.

We’re Hiring!
Opportunities across our portfolio of award-winning brands.  Check out our website for details.

Let Sarndra or Kirsten know if you have applied for any roles. 

We are Grand Millennium Auckland. Together with Copthorne and Kingsgate Hotels, we are one of New Zealand’s largest hotel operators and part of an expanding international network of hotels. We are known for creating memorable guest experiences that start from the moment our guests walk through the door and continue 24/7 during their stay with us.

Assistant Front Office Manager

You’re the Assistant Front Office Manager. Or a Guest Services Expert. Whatever your title, customer service your passion. Your standards are high and your attention to detail is spot on – it’s these things that have carried you through your career so far. You’re also a hard worker, but we don’t need to say that – it comes with the territory!

Reservationist

Are you a quick learner and experienced in using ‘Opera’ software? Are you looking for the next step in your Reservations career? If so, this could be the role for you! We are looking for an experienced and committed person to join our Reservations team. This position requires someone with enthusiasm and initiative to deliver exceptional service and perform the duties of the role with precision and accuracy.

Telephonist

An excellent opportunity for an enthusiastic and experienced Telephonist to join the Front Office. This is a permanent full time position.

Assistant Night Manager

Confident. Energetic. Love working nights? If you are ready for the next step in your hospitality career, this could be your moment.

Duty Manager

You’re a Front Desk Manager. Or a Guest Services Expert. Whatever your title, customer service your passion. Your standards are high and your attention to detail is spot on – it’s these things that have carried you through your career so far.

Guest Services Agent (Part time)

In this role you will check guests in an out, allocate rooms, promote hotel facilities and handle daily cashiering. Resolving billing queries and guest complaints is also part of the job, so we are looking for someone with poise who can remain professional under pressure. This is a part time role and some weekend/evening shifts will be required.

Must be 21+ years old to apply.  P&O will have several intakes throughout the year.

Mission: To be a Proud Ambassador by serving our guests with consistently excellent service and prompt service
recovery while maintaining financial accuracy and conducting all interactions and transactions in line
with the Company’s Values and overall operational strategy.

Personal Characteristics:

• Understanding of the foundation of guest service; ability and willingness to deliver
  outstanding service to our guests and leading others in the same.
• Strong communicator with outstanding social skills and a warm, friendly, and caring personality.
• Personable communicator with outstanding social skills and a warm, friendly, and caring
  personality.
• Ability to establish and maintain courteous and professional working relationships in a diverse
  cultural environment.
• Ability to adapt and adjust to a variety of circumstances

If interested email Sarndra for full job description. 

Various roles available at Sudima Auckland City and Sudima Auckland Airport hotels.  Contact Sarndra if you are interested any roles within Sudima Hotels: 

• Guest Services Attendant
• Food & Beverage
• Housekeeping
• Room Attendant

Various roles, responsibilities available.  Situated in Auckland City.  Contact Sarndra if you are interested any roles at Cordis: 

• Bell Desk
• Chuan Spa
• Event Sales
• Kitchen
• Stewarding
• Food & Beverages
• Housekeeping
• Front Office
• Finances
• Human Resources

Situated in the centre of Auckland City.  Here are some of the positions available:

• Reservations Agent 
• Night Auditor
• Guest Services Agent
• Bussers & Wait staff
• Night Receptionist
• and so much more

If you’d like to explore any of these options please contact Sarndra at ITC

• Want to share our New Zealand spirit across the Tasman?

If you love travel, meeting people, working in a dynamic team and delivering exceptional customer service then a career as a Flight Attendant with Jetconnect may be just what you’re looking for!

Jetconnect, a Qantas subsidiary, is currently seeking expressions of interest for Short Haul Flight Attendants based in Auckland and Wellington.

Do you have experience working in a premium customer service or hospitality environment?

• Are you energetic, engaging and love working in a high performing team?
• Do you have an appreciation of cultural diversity and sensitivity to demonstrated cultural differences?
• Are you respectful and caring to others?
• Do you have a desire to deliver exceptional customer service? Can you smile at 2am?

Essential Requirements:

• Be a minimum of 18 years of age
• Height between 163cm and 183cm
• Have a New Zealand or Australian passport with at least 12 months validity and unrestricted access
• Have permanent residency to live and work in New Zealand
• Be able to swim confidently

If this sounds like you, then we would love you to become part of our dynamic team and enjoy the benefits of a flying career.

Register your interest now!

Visit www.jetconnect.co.nz  to apply.

If you are successful in your application you will need to obtain a Workplace First Aid Certificate, Responsible Service of Alcohol Certificate, complete a Qantas Group Medical and obtain Security Clearance. More details of this will be given as your application progresses.