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Job placement opportunities for ITC students and graduates

ITC jobs page

Welcome to the ITC Student Jobs page! Here you will find job opportunities that are open to ITC students and graduates only!

These jobs have been sent to us by employers in the airline, travel and tourism industries. Could you be the star employee they are looking for?

If you are interested in one of the jobs outlined below, please email your CV to one of the email addresses listed at the end of this page, along with the job reference number.

Your Employment Consultant will then be in touch to discuss the next steps and determine your eligibility for the role. Good luck!

 

Current job vacancies

Assistant Customs Officers - Auckland Airport

Part Time and Full Time available - Auckland

As an Assistant Customs Officer you will based at Auckland International airport and work on a 6 days on, 3 days off roster.
As part of your roster you will work 3 early shifts where you start at 04.15am, then 3 days where you start at 06:30pm, then take 3 days off. After your 3 days off, you will work 3 shifts where you start at 10am, and then work 3 more days where you start at 03:30pm before taking your 3 days off. After this cycle you will go back to the first roster pattern.

Joining Customs

To join Te Mana Ārai o Aotearoa in any role you must be a New Zealand citizen or resident*. Due to the nature of Customs’ work all candidates must have a clear Police record. Security clearances are mandatory and are conducted by Customs before job offers are made. Successful applicants are also required to pass a drug test and medical assessment, they must also hold a full driver licence.

(*) you need to have continuously resided in New Zealand for the last 5 years, or in one or more of the following countries: Australia, Canada, United Kingdom or United States. You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level.

Interested?

Interested in this role?
Email your CV and job reference number: C909 to the campus you attend or attended. (Email addresses are listed below.)

Aviation Security Officer - AVSEC

Part Time 32.5hrs to start with - Auckland, Wellington and Dunedin opportunities

  • Frontline protection of our borders
  • $29 per hour starting rate

Commencement shifts of 32.5 hours per week with potential progression to fulltime

About us
We’re a Crown entity responsible for the safety and security of New Zealand’s civil aviation system. There are two parts to our business – the regulatory arm (Civil Aviation Authority), which is responsible for the safety oversight of the civil aviation system, and the security arm (Aviation Security Service) who you would have met if you’ve travelled by plane in New Zealand. We have a strong commitment to achieve Safer Skies, and have an opportunity for you to help us accomplish this.
About the role
Global security threats are changing and becoming more dynamic. This role is critical to our mission to keep our skies safe and secure for aircraft and passengers who travel in New Zealand’s air space and airports.
You will be responsible for a range of diverse tasks on a daily basis:
• Pre-departure searches of passengers, checked-in and carry-on luggage
• Airport access controls
• Screening of airport workers, cargo and retail supplies
• Legislative requirements being adhered to
• Administrative and associated tasks
You will be required to work a rotating roster in a 24/7 environment and can expect to work a minimum of 6.5 hours per day, 6 days on, 3 days off. Wear a uniform and perform your work duties to a high and professional standard.
What we’re looking for
We are looking for people who have a constant awareness of their surrounding environment and who can see the big picture. Who can positively interact with all types of people. Have good attention to detail and demonstrate good time management. Who know what it means to be a team player.
It is desirable that you have worked in people facing roles and gained confidence in deescalating situations with distressed and irate members of the public in a calm and empathetic manner.
The ability to know right from wrong, don’t accept second best and have integrity. To be inquisitive and question what is wrong with the picture in front of them. To proactively problem solve.
You will have good spoken and written English.
You will have a good level of fitness so that you will pass the medical to aviation standards and be able to undertake the physical functions of the role.
You’ll need to be able to obtain and maintain a NZ security clearance, and be either a NZ citizen or NZ resident or NZ permanent resident and hold a full clean NZ driver’s licence.
What we offer
The Authority embraces diversity and is committed to an inclusive and respectful workplace where everyone is valued for their unique contribution.
The Aviation Security Service (Avsec) is located at Auckland Airport at Domestic, International, and at their operations building (Base). This position will work across all of these locations at the Avsec screening points, Airport perimeters and Airside.
Our employees enjoy benefits including 4% Kiwisaver employer contributions and discounted health insurance premiums, paid meal breaks and a pay increase after the first 6 months of employment. We provide extensive ongoing training and development for our officers as well as the initial NZQA level 4 training requirements of the role.
Note: Due to the requirements of the position, colour deficient individuals are not able to be considered nor those with recent serious injuries or criminal convictions. Applicants who have applied in the last 12 months and have been unsuccessful from the assessment centre stage onwards, need not apply. Previous candidates who have not yet attended an Assessment Centre are invited to reapply.

Interested in this role?
Email your CV and job reference number: A233 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service and Sales Advisors - Concentrix

Full Time - Mt Albert Auckland

If you go above and beyond to make sure all inquiries and problems are resolved to the highest standard and your customers are delighted with the result no matter how complex the issue – you would love being one of our heroes in a headset.
Due to growth, we are looking for professionals to join our inbound Contact Centre! Our talented Customer Service and Sales Advisors use their exceptional product knowledge, sales skills and can-do attitude to engage and delight our customers every day they come to work. We go beyond to ensure all customers inquires and problems are resolved while championing the brand we work on behalf of – New Zealand’s number one airline.
What do we do?
You have probably already engaged with us! Concentrix supports hundreds of the most trusted brands around the world. You probably already interact with companies we support in your everyday life. The airline you count on to get you from A to B, your favourite music streaming app, the beloved coffee machine that gets you through those long mornings and the bank you trust with your life savings… Whenever you have an issue with any of these necessities, Concentrix is there to resolve your problems with ease.
We are a Fortune 500 company with over 225,000 staff across over 40 countries worldwide. We support the world’s best companies with their customer engagement.
No two days will ever be the same. Come work alongside a talented, high-energy, honest, and down to earth team. Both technical capability and excellent communication skills are needed in this dynamic role.
Whether you have entry level experience, or 5+ years’ experience, it will be your positive can-do attitude, unwavering professionalism, excellent attention to detail and a hunger to learn that will stand you in good stead for this role.
Not for the faint hearted, this is a challenging and technical role requiring outstanding product knowledge, strong systems ability and above all a commitment to providing world class customer service.
This is a 24/7 industry, so you will be flexible and able to commit to shift work. Shifts may start from 5.00am or finish as late as midnight, Monday to Sunday on a 24-week rotation. You will be informed 4 weeks in advance of the rosters, allowing plenty of time to plan life outside of work and you will always get two days off together.
We offer comprehensive training and support to our people and a range of development opportunities internally for those looking to advance. If successful, you will need to attend a paid training program which will be at our Mount Albert Delivery Centre starting with orientation on Monday 5th August 2019.
What is essential?
• Outstanding communication skills including clear and articulate verbal, listening and written competency
• A good understanding and apt for modern technology and complex systems
• Natural at multi-tasking with the ability to work accurately under pressure
• Resilience, along with problem solving abilities will be key to your success as you go through a robust and challenging training programme
• A sales focused mindset coupled with your enthusiasm, energy and drive to exceed customer expectations, will see you thriving in our driving sales through service culture
• Happy to work on weekends and able to work on a rotating roster from 5am-12.00pm Monday – Sunday
And what is in it for you?
• Opportunities to progress your career with ongoing training and support
• The backing of a recognised Global Fortune 500 company
• Flexible hours – we operate on shifts 24 hours per day, 7 days a week
• Job satisfaction with a team who are proud of what they do
• Excellent facilities, culture and a discount to Unitec gym and sport centre
• Regular events, monthly awards, team incentives
The premium service this iconic Kiwi company provides to every customer means their expectations are high, so if you are resilient when the going gets tough and energised by providing the best – you will enjoy the challenges ahead in this busy role and online applications are open now.
Please note that we are only able to consider applications from those who hold New Zealand or Australian permanent residency or citizenship for these permanent positions

Interested in this role?
Email your CV and job reference number: C540 to the campus you attend or attended. (Email addresses are listed below.)

Cruise Admin Coordinator - Abercrombie and Kent

Full Time - Auckland

Main Objective

This role is responsible for the provision of administration and operational support for our shore excursions team and assists in the creation of truly inspirational travel experiences. 

Main Responsibilities

  • Administration Support for Shore Excursion team
  • Assist Account Managers and remote teams with office support dealing with last minute questions and adjustments before and on a cruise ship call day.
  • Provide accurate reconfirmation and documentation
  • Rostering & reconfirmation of guides for shore excursions.
  • Develop and maintain an excellent relationship with suppliers
  • Loading the in house booking system accurately
  • Daily filing of all emails sent and received

Other Responsibilities

  • Travel and pier assist as required
  • Attend product training sessions from colleagues and suppliers
  • Attend functions outside of work hours when required
  • Assist in other areas of the business if and when required
  • Adhoc tasks as required by management

Selection Criteria

Knowledge & Experience:

  • Previous administration experience required
  • Previous customer service experience
  • Experience working in the cruise or travel industries
  • Previous experience working with travel reservations systems would be an advantage

Skills & Aptitude:

  • High attention to detail
  • Ability to work under pressure
  • Ability to prioritise & work in a demanding environment
  • Excellent time management skills
  • Excellent communication skills
  • Commitment to the highest level of customer service

Computer Skills Required

  • Proficient in Microsoft Office (Word, Excel, Power Point & Outlook)

Other Information:

  • Some out of hours work will be required
  • Full-time role five days a week which could include weekend days during the high cruise season

 

Understanding of and Commitment to A&K’s Corporate Environment and Values:

A&K provides a stimulating environment with competitive benefits and remuneration and the chance to excel through innovation, collaboration and exemplary customer service.

 

Our corporate values encompass;

Pioneering – We are committed to being innovators, pushing boundaries and being the creators of the most inspirational travel experiences to the most remote, exclusive and exotic destinations in the world serving both existing and emerging markets.

 

Courageous – Courage is about standing up for what we believe in as well as trying new things and being creative, whilst taking responsibility for our own actions. We uphold corporate values, our brand and our commitment to philanthropy without compromising the luxurious experience our guests demand.

Trustworthy – Guests and colleagues can depend on us to deliver to high standards of professionalism and quality. We can be relied upon to be honest, truthful, transparent and open with all of our guests, colleagues and suppliers ensuring guests’ safety and security giving them comfort and peace of mind.

Integrity – Integrity is about taking pride in what we do, what we stand for and basing our actions, every day, everywhere in the world, in ensuring our values become a reality for our guests, internally and externally.

Stylish – Superb service delivered with panache enabling our guests to have “the perfect experience”, “Insider Access” and memories of a lifetime.

Welcoming – Warm and hospitable, putting our guests at ease. Energy and passion to put our best foot forward and exceed guests’ expectations.

 

Interested in this role?
Email your CV and job reference number: A500 to the campus you attend or attended. (Email addresses are listed below.)

Tour Coordinator - Student Horizons

Full Time Takapuna

Tour Coordinator (Sports) – Student Horizons – Auckland

A little bit about your new employer

Student Horizons is an Australian and New Zealand educational travel organisation that facilitates the travel of school group tours for secondary students. They provide educational, music, and sports trips and are passionate about broadening the minds of young people through international travel.

About your new role…

Can you see yourself organising for our client’s match days with a premier school in England, securing amazing professional coaching clinics with leading athletes and booking iconic sights like the Colosseum? This could be one of your tours!

Student Horizons is seeking a Tour Coordinator to join their team in their Takapuna, Auckland office on a full-time basis.

While you may be expected to coordinate a variety of tour types within the business, we are seeking a candidate who has an interest in the sports sector. You will mainly coordinate Rugby, Basketball, Cricket, Hockey, Football and Netball tours all over the world.

You will work within the busy operations department coordinating all the logistics and bookings for school group tours – everything from booking flights and accommodation, to ground transport, meals and activities. You will also act as the key point of contact for your client (i.e. School Teachers), communicating all critical dates and timeframes, from the time they have signed up for a tour, to the time they return.

About the Benefits

If you are looking for a chance to kick start your career in the travel industry look no further! This is a hugely exciting opportunity to work with a vibrant team of travel enthusiasts that gives you huge learning and career opportunities!

Student Horizons is offering the successful candidate a base salary of $47,000 – $50,000 (negotiable depending on skills and experience). You will undergo a two-week induction on commencement and full training on internal processes and systems.

You will have the opportunity to attend tours located all over the worldand if that isn’t enough, you will also have the opportunity to join the team on their legendary Christmas parties – previous years have seen the Christmas Parties in Byron Bay and Fiji!

If you are a dedicated sporting enthusiast with a serious case of the travel bug, don’t wait – Apply Now!

 

Interested in this role?
Email your CV and job reference number: S121 to the campus you attend or attended. (Email addresses are listed below.)

Cabin Attendant - Interislander

Seasonal Full Time - Wellington

Cabin Attendants – Summer Fixed Term

we are now looking towards our busy summer season and will be creating a customer services team of outgoing, motivated and professional Cabin Attendant crew.

These positions are for a fixed term period and based on-board our ships, so are unlike any other hospitality role based in Wellington! So, if you’re looking for something outside of a 9 to 5 job this summer and have a true passion for hospitality then we have the role for you!

Interislander has been creating New Zealand’s most remembered journeys since 1962, with over 36 million people travelling on our ships between the North and South Islands in the past 54 years. Interislander is not just a Cook Strait ferry service but an iconic New Zealand experience for domestic and international travellers’ alike.

What does a Cabin Attendant do?

As a Cabin Attendant, you will be dealing with different tasks every day, such as:

  • Welcoming passengers on-board & ensuring great customer experience
  • Serving in the food court and bar & making quality barista coffee
  • Supervising the play zone
  • Assisting with preparing the ship for sailing, including ensuring the facilities are kept clean and tidy
  • Handling on board retail sales & customer product needs

You will be based on one of our 3 ships and working on a 24/7 shift roster – 6 days on, 3 days off. Don’t worry you get to go home every day when your shift has finished.

What key skills do I need?

What we will be looking for during our selection process is:

  • Ability to demonstrate amazing customer service
  • Professional attitude and approach to meeting customers’ needs
  • A talent for multi-tasking and the willingness to “go the extra mile”
  • Demonstrated ability to think on your feet & respond to the unexpected
  • Strong safety awareness and safe work ethic

As these positions are based on-board and have a responsibility for customer safety, it is essential that you are able to swim, in the event you have to respond to an emergency situation. All successful candidates will be required to undertake a swim test and must be 18 years or over.

  • Available to attend an Assessment Centre in Wellington the weekend of Saturday 23rd & Sunday 24th August
  • Available to work over the Christmas/New Year period
  • Available to start your training course end of September

What we offer:

We will deliver a comprehensive training programme for you to perform successfully in this role. On completion of this training you will gain internationally recognised Maritime qualifications (STCW) and across a range of customer service solutions.

Interested in this role?
Email your CV and job reference number: I233 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Agents - Swissport

Part Time - Auckland Airport

Airline Customer Service Agents

Are you enthusiastic, organised and dedicated? As a Swissport Customer Service Agent at you’d play a vital role in a busy airport operation. Your focus would be on delivering a seamless, safe and efficient service to the many domestic and international airlines that choose Swissport to provide their on-the-ground services.

Swissport is the world’s leading provider of ground and air cargo services, active at 315 airports in 50 countries across all five continents. We’re known for our highly motivated and dynamic team which has a “can do, will do” attitude, delivering the highest standards for our clients, along with a memorable passenger experience.

The role

Customer Service Agents are responsible for all passenger movements between the terminal and the aircraft. It is the role of Customer Service Agents to process travel documents, assign boarding passes and perform many of the behind the scenes processes that are required for airline operations.

From the moment a passenger arrives on an inbound flight or at the departures terminal for an outbound flight, Customer Service Agents are responsible to ensure that their travel plans are carried out as seamless as possible.

Customer Service Agents operate the check in counters and prepare boarding passes and baggage reclaim vouchers. In addition, it is these helpful and courteous staff who perform boarding functions and other critical functions such as preparing load and trim documents that ensure the aircraft is balanced correctly for flight.

As well as these vital functions, Customer Service Agents are there to ensure that every passenger is treated with the utmost respect and courtesy and an ever present smile. This challenging role is diverse and exciting and is the happy face of Swissport and our partners.

The airport is a fast-paced and safety focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes and weekends.

 

What would make you stand out for this role?

  • You’re focused on delivering exceptional and safe service
  • You have strong personal skills and can be an effective team player
  • You’re committed to learning and personal growth
  • You’re self-confident and can stay calm under pressure
  • You have excellent presentation and grooming
  • You’re organised and can manage your time well
  • You’re physically capable of handling passenger baggage and manoeuvring wheelchairs as required
  • You have a driver’s license
  • You’re a fluent English speaker
  • You have intermediate computer skills.

Swissport provides comprehensive training, uniforms and airport car parking. 

Impressive career development opportunities are available across Swissport’s network of 35 airports in Australia and New Zealand.

Please note: Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Successful applicants will need to undertake security/background check including Federal Police Check, pre-employment drug and alcohol screening and dangerous goods training at their own expense prior to commencing training.

Interested in this role?
Email your CV and job reference number: S303 to the campus you attend or attended. (Email addresses are listed below.)

Sales Advisor - The Loop Duty Free

Part Time Auckland Airport

ARI Auckland Limited have brought an ambitious and forward-looking business that solely focuses on creating exciting, vibrant and innovative retail experiences for millions of airline passengers around the world. Based in The Loop Duty Free stores at Auckland International Airport, our team members share a common goal of delivering exceptional service to every customer they meet. 

Shift timing is: 

  • Friday & Saturday 9:30pm – 6:00am

What you will be doing?

In this role, you will provide world-class service to every customer who comes into our store. Ideally, you will have had customer service experience and love to help people! Your ability to think on your feet is a must as we are on the go all the time!

Your primary tasks will include:

  • Customer Service, Driving Sales, Cash Handling, Merchandising
  • Sharing Product Knowledge of our extensive range of Duty Free products.

How you do this will be your point of difference! The exceptional customer experience will be at the heart of everything you do. 

What’s in it for you?

  • No matter where you are on the career ladder, working with ARI Auckland Limited will broaden both your experience and horizons.
  • You will be provided with a supportive and creative environment that seeks to harness the best talent. 
  • Our team members are provided world class training in every aspect of retailing including in-depth knowledge of all our core product categories.

In addition, you will be provided with great benefits including FREE CAR PARKING!

Sounds interesting? Here’s your chance for a career with endless opportunities! 

Interested in this role?
Email your CV and job reference number: L353 to the campus you attend or attended. (Email addresses are listed below.)

Sales Consultant - Smart RV

Full Time Auckland

If you are looking for an industry leading rewards package, including:

  • A generous base and bonuses
  • Work life balance
  • Free premium motor home rental (hey, you can live your dreams too!)
  • Airport location with parking
  • Uniform provided

Who are we:
SmartRV is a NZ owned and operated company that sells premium new and used motorhomes, for people to experience their kiwi road trip dreams!

What you’ll be doing:
In this role you will be fitting customers into their perfect motorhomes to fulfill their lifelong dream of owning their very own motorhome! You will be a motivated and energetic sales professional who is looking to develop in your sales career. 

What we need from you:

  • 3-5 years sales experience, preferably in a high end / cost environment
  • A sense of humor with a positive and motivated attitude
  • A legal right to work in NZ for at least 1 year
  • A full clean driver’s license

How to Apply:
If you think this sounds like your dream opportunity and would love to be part of a dedicated team, we’d love to hear from you so please apply Now!

Application Process & Updates
Part of the application process includes completing a job specific application form. Depending on the job board and device you apply with, you’ll either see the form on the next screen or it will be emailed to you immediately, upon receiving your application. 

Please check your inbox (and junk mail) for application updates. Emails are sent via our recruitment software, Chilli Factor. 
If this sounds like you and you’re ready for your next adventure with a dynamic NZ tourism company, please apply today!

If you are ready to join an exciting and dynamic company and think you have what at it takes to drive sales forward we would love to hear from you.

Interested in this role?
Email your CV and job reference number: S400 to the campus you attend or attended. (Email addresses are listed below.)

Sales Executive - IEP

Full Time Auckland

SUMMARY
At IEP New Zealand we’ve been enabling life changing working holiday adventures since 1997. Whether it’s a two
year working holiday to the UK, an eight week summer camp counsellor job in America, or a winter season in
Canada or Japan, there’s no country too far or duration too short for us to help young people live out their travel
dreams.
We are looking for a motivated, bright, organised and enthusiastic Sales Executive to join our team. Strong
organisational and communication skills, as well as ability to multi-task, are central to the position.
Sales responsibilities include undertaking sales presentations, event management, follow-up sales calls, answering
any sales enquiry, and managing the prospect database. The sales territory is the whole country; out of town
travel is required.
ORGANISATIONAL RELATIONSHIPS
 Reports and is accountable to the General Manager
 Works closely with other Sales & Marketing Team and Operations Team members.
DUTIES
Sales
 Respond to all sales enquiry; online, phone, walk-in
 Undertake effective follow-up communications including calling identified prospects
 Accurately maintain sales prospect database
 Assist with the development of a calendar of ‘OE Evenings’ throughout the country
 Organise the travel, venue and presentation requirements to successfully undertake the ‘OE Evenings’
 Undertake engaging and effective ‘OE Evening’ presentations requiring excellent public speaking and
presentation skills
 Ongoing refinement of ‘OE Evening’ presentations to increase effectiveness
Marketing
 Assist with the development, production and distribution of sales and marketing printed material including
brochures, flyers and posters
 Plan and execute promotional campaigns, direct mail campaigns and special events for all outbound
programs
 Undertake market, competitor and customer research to inform development of marketing strategy
 Work with Manager to control marketing expenditure in accordance with the approved budgets.
2
Key Relationship Management
Establish and maintain strong working relationships amongst key organisations including:
 tertiary education careers departments and faculties
 recreation industry organisations
 relevant companies
 clubs and associations
 retail stores and ski fields
 STA Travel
Seek new avenues for the promotion of IEP programs by liaising and networking with other related businesses and
organisations
Events
 Plan and implement IEP events including promotions, venue, staffing and presentations
 Manage our presence at externally organised events including careers fairs and working holiday fairs
 Undertake effective follow-up communications including calling identified prospects
Customer Service
 Assist with answering all phone, e-mail and walk-in enquiries and maintain personal contact with enquirers
until they lodge an application.
 Provide consistent and accurate advice to enquirers in a friendly and professional manner in accordance with
IEP customer service standards
 Maintain customer service standards for all IEP staff.
Other Duties
 Organise, schedule, present and review training to outside organizations
 Other duties as directed by the Outbound Manager
 Possible travel required as directed by Outbound Manager
 Assisting across all departments and parts of the business.
Key Personal Attributes
 Excellent communications skills including phone, face to face and presentations
 Positive mental attitude
 International work and travel experience
 Relevant tertiary qualification
 Energetic approach
 Results and target driven
 Professional and mature outlook
 Friendly and collaborative
 Great attention to detail
 Excellent sense of humour
 Ability to prioritise and thrive in a dynamic and busy environment
 Willing and able to travel regularly around New Zealand & Australia for promotional events
 Valid and full driver’s license

Interested in this role?
Email your CV and job reference number: I230 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service and Sales - GO Rentals

Full Time - Auckland Central

You’ll work in a fun, fast paced environment, have clear progression opportunities, an amazing Manager and earn GO Rewards on top of your hourly rate.  If you are looking for a mid-year reset, this could be the opportunity for you!

We’re gearing up for a record summer season, with multiple permanent/full-time Customer Services positions available across our Auckland locations. 

You will be responsible for:-

  • Assisting customers with pick-up and drop off
  • Offering GO products and services
  • Processing customer hire payments/daily balancing
  • Providing travel tips and exceptional service
  • Completing general administrative duties

WHAT WE ARE LOOKING FOR

At least 2+ years relevant customer service experience; demonstrate exceptional communication skills both written and verbal, along with outstanding attention to detail and accuracy.  You must have a restricted licence (with the ability to sit your full within the next 3-6 months) and be able to work a combination of shifts, weekends included. If you are on a working visa, you must be able to work for 9 months.  Preference given to those that can drive manual vehicles (but not essential). The ability to speak a second language would be a bonus.

GO PERKS

Staff Vehicle Hire Discounts; GO Play card for fantastic savings on tourist attractions and accommodation through-out NZ: Employee of the Month; a Health & Wellbeing programme plus other surprises.

DOES THIS SOUND LIKE YOU?

If you are keen to work with a supportive team, enjoy an environment that drives you to achieve and exceed expectations – send your CV and covering letter to mandana.safari@gorentals.co.nz

The application form will include these questions:

  • Which of the following statements best describes your right to work in New Zealand?
  • Do you have customer service experience?
  • How much notice are you required to give your current employer?
  • Are you available to work on a rotating roster?
  • You must have a drivers licence to apply for this role with a minimum of restricted. Preference is for a full licence.

 

Interested in this role?
Email your CV and job reference number: G133 to the campus you attend or attended. (Email addresses are listed below.)

Customer Experience Consulant - JUCY

Full Time Auckland Central

Customer Experience Consultant (ie Super Hero!)

Our Rentals business is booming across New Zealand, Australia, Canada and the US of A, so we’re now on the lookout for an awesome Customer Experience Consultant (i.e.Super Hero) to assist our customers while they’re on their adventure if they have an issue with their vehicle!

Based in our Auckland Contact Centre at the famous JUCY HQ, you’ll be someone who loves to help people. You need a sense of adventure, patience and fantastic problem-solving skills, and if you have some basic car knowledge and an extra friendly and confident personality, read on!

You’ll essentially be a virtual hitchhiker and get on board our customers’ JUCY experiences to deliver happiness. Each day in this role you’ll be following up on previous jobs, answering calls and emails, and finding solutions for our customers out there on the road – come and save the day to ensure our customers can get on with their adventures.

Bring your calming energy to this permanent role, we’re in search of either a full-time person or a couple of part-time people to which you would work across a rotating roster. Shifts are between 7am and 9pm, including weekends and public holidays. And if you are studying, we can accommodate your roster – how good is that?!

To become a Super Hero at JUCY, you will:

  • love chatting to customers via phone and email, and helping them on their journey – it’s all inbound support
  • fantastic problem solving and negotiation skills, being resourceful and thinking outside the box – you can save the day!
  • have exceptional customer service skills, including perfect written and spoken English. Additional languages are advantageous
  • be passionate about the tourism industry and ideally have knowledge of travelling – especially vehicles, and ideally or have a driver’s license
  • be great at multi-tasking with an awesome attitude!

At JUCY we offer:

  • a competitive hourly rate with a performance bonus structure
  • the chance to work for an international award-winning tourism operator
  • extensive training and great career opportunities (seriously)
  • a vibrant and fun working environment with an amazing team
  • work perks such as five free days campervan hire, nights at our Snooze accommodation and unlimited cruises on our boats in the Milford Sound.

At JUCY our values are Fun, Family, Pride and Passion and we live by these every day! If you’re keen to join the purple and green, hit apply now, and be sure to stipulate whether you are interested in part-time or full-time work!

Interested in this role?
Email your CV and job reference number: J130 to the campus you attend or attended. (Email addresses are listed below.)

Booking Host - Tourism Holdings Ltd

Full Time - Mangere Auckland

So you’re keen to meet people from all around the world?

Want to join the buzzing tourism industry? Then you’re in the right place.

About Tourism Holdings Limited (thl)

We are:

  • NZ’s premium tourism company operating iconic kiwi brands like Kiwi Experience, Waitomo Glowworm Caves and The Legendary Black Water Rafting
  • The BIGGEST CAMPERVAN operator in the world; with operations in NZ, AUS, US and UK such as maui, Britz, Mighty, El Monte RV, Roadbear and Just Go

Your work:

  • Based in Mangere
  • Help our customers to book unforgettable holidays of a lifetime
  • Be driven by achieving sales targets and providing excellent customer service
  • Familiarise our customers with product knowledge and what’s fun to do in our beautiful country

As a Booking Host you will be working with a fun and supportive team that provides the highest level of customer service and who are passionate about creating unforgettable holidays for our customers.

Skills & Experience

  • 1-2 years of sales experience preferably in a contact centre environment
  • Great with customers and interaction
  • Keen interest for travelling and tourism
  • Ability to speak a second language a bonus – French, German, Spanish, Mandarin or Cantonese
  • Flexibility to work on a roster which may include weekend work

Our people come from varied backgrounds, countries and cultures. That’s what makes our thl family special! We want crew who are willing to go the extra mile, help their work mates and share team success. It’s all part of our challenger spirit!

So if you love being part of a team, looking for a challenge or a company that pushes personal and professional development and growth, then we want to hear from you!

Interested in this role?
Email your CV and job reference number: T456 to the campus you attend or attended. (Email addresses are listed below.)

Sales Associate - DFS Dutyfree

Full Time Auckland Airport

DFS Group Limited is the world’s leading luxury retailer catering to the traveling public. We have attained this position by listening to our clientele, adapting to changes in our customer base, and continually responding with innovative concepts.

Our strength lies in our strategic brand partnerships, groundbreaking store and product development, superior assortments, and targeted marketing programs.

As we continue to perfect our business model, improve our offerings and expand into emerging markets, we are well positioned to remain the world’s leading luxury retailer.

We are currently looking for enthusiastic and highly motivated Sales Associate.  Whilst promoting  world renowned luxury brands you will advise your customers on the perfect product for their specific requirements and recommend the latest design or style to inspire and motivate. 

Working in  a luxury environment as a DFS Sales Associate you will take exceptional pride in your grooming, have a passion for people and have excellent communication skills.  You will use your wealth of sales  knowledge to promote a wide range of  products to our diverse customer group and  have a sharp focus on exceptional customer service.

DFS New Zealand offer world class training for employees who demonstrate the values and commitment that DFS aspire to. We also offer a competitive remuneration package, a very generous staff discount which is applied to all immediate family members and subsidised health care.

If you have the drive and ambition to develop a career in a leading international company then contact us today!

The  flexibility to work weekends and fluency in mandarin is essential in this role. Also important for one opportunity is your ability to lift heavy items.

Due to the high volume of applications received, we are only able to contact shortlisted candidates

Interested in this role?
Email your CV and job reference number: D101 to the campus you attend or attended. (Email addresses are listed below.)

Contact Centre Representative - Skycity

Full Time - Auckland

Responsible for the prompt, courteous and accurate provision of support and advice to Call Centre customers in a manner that will achieve high levels of customer satisfaction and additional sales for Sky City.

Goals & Plans

  • Ensures inbound calls are processed professionally, promptly and accurately to gain high customer satisfaction.
  • Creates sales opportunities from all situations by up selling and cross-selling all Sky City products and services.
  • Maintains the integrity of the client database by updating it in a timely and efficient manner.
  • Provides feedback on customer satisfaction levels to the Senior Call Centre Representatives.
  • Delivers excellent customer service by maintaining an up-to-date knowledge of all Sky City properties, products and services.
  • Provide assistance to other Call Centre staff to assist them in achieving their targets.
  • Ensure accurate and timely reporting and administration systems.
  • Completes outbound calling campaigns in a timely and accurate manner.
  • Minimises business risk by ensuring compliance with legislation and internal policies and procedures, with particular reference to Health & Safety.

 Innovation & Growth

  • Provide suggestions to the Senior Call Centre Representatives on improvements to processes and procedures.

Customer Satisfaction

  • Maximise customer satisfaction by ensuring efficient handling of all customer issues or disputes.
  • Provide quality, accurate, timely and easily understandable reports and documents to end users.

Learning and Development/Personal Development

  • Display exemplar characteristics of a learning individual.
Interested in this role?
Email your CV and job reference number: S344 to the campus you attend or attended. (Email addresses are listed below.)

Travel Expert - STA Travel Manukau

Full Time - Manukau

We are on the lookout for the next superstar Travel Expert to join our team in Manukau and continue to make STA Travel the number one place for travellers to start their adventure!

Who we are and what we do

STA Travel… the world’s largest student and youth travel company, we’ve been spreading peace, love and adventure since 1979. Back then, we started out with one mission: to create affordable adventures for awesome people. Today, we have stores in over 50 countries, eight head office hubs from London to Auckland, and together, we help over 2 million travellers a year to Start The Adventure. 

Oh, and we also live by another rule. Life’s short, work somewhere you love.

Who you are:

  • Customer obsessed
  • Eager to turn your passion for travel into a career
  • Highly competitive and want to be the best
  • Thrive in a fast-paced environment where no two days are the same
  • Someone who works together in high-performing teams
  • A whiz on the computer
  • Ideally from a hospitality, customer service, or sales background

What the job requires:

  • Creating amazing adventures for travellers to all corners of the globe
  • Providing exceptional customer service to our millions of travellers
  • Thinking outside the box to create your own sales opportunities
  • Using initiative and exceptional problem solving skills to provide travellers with real-time solutions

Why STA:

  • Amazing travel perks including free trips
  • A culture based on adventure, passion, and working together
  • The chance to work for a global leader
  • Global employment opportunities and career progression
  • Continual training and support
  • Uncapped earning potential

STA Travel is an equal opportunity employer. Due to our strong investment in our people, STA Travel only accepts applicants available for full time work and without Visa restrictions

(Tip – If you have travelled to 3 or more countries then make sure this is on your CV)

Interested in this role?
Email your CV and job reference number: S501 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Representative - Thrifty Rentals

Full Time Auckland Airport

Customer Service Representative

About Thrifty

Thrifty Car Rental New Zealand, part of the NRMA Group. Over 30 locations across the country. At Thrifty people are the focus and are at the forefront of everything we do. With over 3,000 vehicles ranging from compact cars to utes, we keep people moving no matter what their needs. Thrifty goes above and beyond to ensure customer satisfaction.

About the role

We have a permanent full-time opportunity of 80 hours per fortnight, for an energetic Customer Service Representative at our Auckland Airport Branch. We are open 365 days a year, so the ability to work on a rotating roster is essential.

In this role, you’ll find your time divided between helping customers coming in to pick up or drop off rental cars, and cleaning/servicing the vehicles, a great mix of engaging with people and focusing on getting the details just right.  

Our fleet is always changing, so you will be able to get behind the wheel of the latest vehicles. 

About you

You’ll deliver high quality work every day, being warm and empathetic to exceed customer expectations.

  • Full NZ driver license
  • Customers’ needs are always top of mind
  • Genuine passion for delivering great customer service
  • Great attention to detail
  • Excellent time management skills
  • Ability to work well under pressure and adapt to best suit the situation
  • A sense of fun and enjoy working in a team environment

What’s in it for you?

Thrifty Car Rental is passionate about its staff and consistently strive to help them develop their careers. At Thrifty, all staff receive the following:

  • Health ,vehicle and travel discounts
  • Ongoing learning and development opportunities
  • A supportive and positive culture

 

The application form will include these questions:

  • Which of the following statements best describes your right to work in New Zealand?
  • Do you have customer service experience?
  • Are you available to work on a rotating roster?
  • Are you willing to undergo pre-employment drug and alcohol screening?
  • Do you have a current full New Zealand drivers licence?
Interested in this role?
Email your CV and job reference number: T500 to the campus you attend or attended. (Email addresses are listed below.)

Travel Agent - JUCY

Part - Time Auckland

Can you sell ice to Eskimos? How about sell the experience of a lifetime to travelers? Fancy working part time to perhaps support your study’s or suit your life style? If so, read on! We are looking for our next Travel Agents (which we call Sales Specialist once you’re in!) based in our Contact Centre at the legendary JUCY HQ – but this time we are seeking part timers, approx. 20hrs per week…..

Our customers are at the heart of everything we do, and we love giving customers the green light to have the time of their lives – and this all starts with you. You’ll be helping them with their car and camper rental inquires for New Zealand, Australia and North America, as well as supporting our partners and agents all over the world, all while converting sales leads and inquiries into sales (and earning some sweet commission in the process!).

To become a JUCY Travel Agent, you will:

  • Be a self-starter who has a positive, can-do attitude, maturity, and works well in a team
  • Be driven to meet and exceed sales and performance targets (did we mention you can earn commission?!)
  • Have excellent verbal and written English skills, including a personable, clear telephone manner – you’ll be talking up a storm on the phone and dealing with some walk-in customers
  • Have experience in a busy contact centre, and be able to communicate to our customers via phone, email, social media, live chat, and in person!
  • Be flexible! We operate on a shift work roster which includes weekends. But don’t worry, you will still be able to have a healthy social life!
  • Have a knowledge of travel in Australia, New Zealand and North America (but not necessary)
  • Have an understanding of the tourism/rental vehicle industry
  • Able to converse in English and have fluency in at least one other language is an advantage
  • Be available to work both Saturday and Sunday – but only sell the experience to our travelers one day in the weekend

At JUCY, we offer:

  • A competitive hourly rate with a commission structure
  • Extensive training and great career opportunities (seriously)
  • A vibrant and fun working environment (100%!)
  • Work perks such as five free days campervan hire, nights at our Snooze accommodation and unlimited cruises on our boats in the Milford Sound – check out our careers page to see more info!
  • We can work in with your study schedule i.e. we won’t have you at JUCY if you have classes – we are flexible like that!
  • Work between the hours of 630am – 9pm.

At JUCY, we live every day by our values of FUN, FAMILY, PRIDE and PASSION and we live for the green and purple! If you love sales and customers in equal measures and want to start or progress your career in tourism with an iconic NZ success story, what are you waiting for? Get in touch and connect with the Eskimos! 

Interested in this role?
Email your CV and job reference number: J121 to the campus you attend or attended. (Email addresses are listed below.)

Wholesale Finalisation Consultant - GO Holidays

Full Time - Auckland

Purpose of Position

To process travel reservations and dispatch documentation in a timely manner for all GO Holidays bookings.  Assist reservation consultants and Finalisation Manager by corresponding with suppliers and travel agents, as well as performing administrative duties.

Key Responsibilities/Accountabilities

  • Consultants to maintain a maximum of 24 hours turnaround on booking confirmations where possible.
  • Consultants to call suppliers to chase confirmations when necessary.
  • Consultants to process all payments and documentation accurately, also within GO Holidays service standard time frames.
  • Consultants to be competent in all applicable on line reservation systems and ensure the turnaround of all online booking requests are processed as quickly and accurately as possible.
  • Consultants to constantly monitor and maintain Finalisation queues in Calypso to ensure they remain at acceptable levels and are turned around within 24 hours when possible.
  • Consultants to assist GO Holidays consultant/s and agents where appropriate.
  • Consultants to willingly undertake any task that is requested of them by a senior staff member.
  • Consultants to develop and maintain excellent customer relationships with both internal and external customers and suppliers.
  • Consultants to maintain a tidy desk and work environment.
  • Consultants to be as helpful as possible to their fellow team members and work at 100% to ensure the reservations for all destinations remain on service turnaround standards.
  • Consultants to advise Finalisation Manager if they are experiencing problems with any individual suppliers or in maintaining service standards.
  • Consultants to advise Finalisation Manager when noticing stock levels are running low.
Interested in this role?
Email your CV and job reference number: G300 to the campus you attend or attended. (Email addresses are listed below.)

Sales / Booking administrator - Auckland Seaplanes

Temporary, Wynyard Quarter Auckland

Auckland Seaplanes is an award winning and highly rated company and has been operating for 6 years as the one and only seaplane operation in Auckland. We just moved the office to the more central location at Wynyard Quarter – it is now less than 5 minute walk from the Britomart station.

We provide Seaplane scenic flights, fly & dine packages at various wineries and restaurants on nearby islands & on shore and customised charters / transfers to flexibly accommodate the customers needs. Our friendly team will value your initiative, independence and value creating way of thinking! We have a small team with a vibrant customer focused culture which welcomes diversities from all different backgrounds.

The Role: Sales / Booking administrator

Sales and booking for our flights / package products via telephone, emails, and walk-ins. Handling the fees / credit cards as well as general office administrative work
Learning opportunities for how the small airline works and hands on dock-hand support for aeroplanes to take off and land
Excellent communication / computer skills, proactive attitude, friendly / professional customer service
Previous Sales / Booking experience is a plus

Interested in this role?
Email your CV and job reference number: A789 to the campus you attend or attended. (Email addresses are listed below.)

Hostel Duty Manager - YMCA Auckland

Full Time Auckland CBD

YMCA Hostel is an Award Winner in Accommodation – located in Auckland city centre. We value honest and responsible people that care and respect our guests. We provide accommodation for both long term and short term guests, with 116 rooms, located in the CBD

The YMCA is renowned for having a fantastic culture and the Hostel site endeavours to uphold this reputation. You will be a key member of a great front desk team that works in a fun and community focused environment

So what does the Duty Manager do?

Customer Service & Reception

  • Answering calls to the Hostel and making reservations
  • Processing check in and check out of guests
  • Handling guest enquiries & managing customer complaints/difficult conversations
  • Maintaining a high standard of service

Tourism & Events

  • Selling domestic travel and activities package
  • Achieving weekly/monthly sales targets in Shop and Travel sales.
  • Planning and organising monthly events that benefit the community

Administration & Hostel Assistance

  • Completing Hostel administration tasks such as banking, entering AP’s daily, communication with residents, ordering stock and stationery etc
  • Dealing with emergency situations
  • Assisting with cleaning common areas, lounge, laundry and kitchen

Hours

This is a full time role- 40 hours per week with rostered shifts including weekends. Hours will vary so we are looking for someone who is flexible and happy to work shift work.

Being full time this role is not suitable for anyone on a Student Visa.

While the majority of your work will be at our Hostel, from time to time you may assist with your neighbouring accommodation facility City Lodge- Our teams work closely together to ensure the smooth running of both Hostel & City Lodge.

As this is such a varied role we are ideally looking for someone with experience in a similar position & a background in hospitality. We need someone who is upbeat & positive, brings a great attitude to work & works well as part of a team but also can self-manage & work on their own.

The successful candidate will have:

  • Excellent people & communication skills
  • Proven administration skills & computer literacy- experience with Guest booking systems would be advantageous
  • Excellent spoken & written English
  • Front line customer service experience
  • Hospitality/Hotel/Hostel/Tourism experience
  • Cash handling & banking experience would be beneficial
Interested in this role?
Email your CV and job reference number: Y300 to the campus you attend or attended. (Email addresses are listed below.)

Charter Boat Crew - Fjordland Discovery

Seasonal - Casual

We are a small family owned and operated New Zealand tourism business, offering luxury boutique overnight cruising in Milford Sound and Fiordland.

We are looking for an enthusiastic and adventurous person with exceptional customer service and hospitality skills to join our small crew aboard our luxurious boat, the Fiordland Jewel. This is a seasonal role, living on board for a 7 day on/7 day off roster in a shared cabin,  from early September 2019 through until mid April 2020.

Boat Host/Hostess

If you are passionate about what Fiordland offers, have experience on yachts/boats as a host/hostess, have an extremely high level of customer service and enjoy working with people, this could be the role for you. You will be required to ensure our guests have a truly special, welcoming and memorable experience whilst on board.

We are looking for someone who will get involved in everything to do with the operations and guest services on board the boat and is a true team player. The role includes hosting our guests, cabin changeover, general cleaning duties, meal service and general guest responsibilities.  We offer genuine relaxed Kiwi hospitality, with a high standard of service.

This is a live-aboard role during your rostered week on, where you will be working with a small dedicated crew.

Kayak experience and guiding is a benefit.

First Aid qualifications are also highly valued.

Interested in this role?
Email your CV and job reference number: F321 to the campus you attend or attended. (Email addresses are listed below.)

Baggage Handling Agent - Swissport

Permanent, Part Time and Full Time hours - Auckland Airport

Are you enthusiastic, organised and dedicated? As a Swissport Baggage Handling Agent you’d play a vital role in a busy airport operation. Your focus would be on delivering a seamless, safe and efficient service to the many domestic and international airlines that choose Swissport to provide their on-the-ground services.

Swissport is the world’s leading provider of ground and air cargo services, active at 315 airports in 50 countries across all five continents. We’re known for our highly motivated and dynamic team which has a “can do, will do” attitude, delivering the highest standards for our clients, along with a memorable passenger experience. 

The role
When a passenger checks in at the airport, their luggage is placed on a moving bag belt, which is transferred to the bag room for sorting and allocation to the correct flight. This is the realm of the Baggage Handling Agent.

Once the aircraft arrives, it is the Baggage Handling Agent’s role to marshal the aircraft onto the parking bay and position all the ground support equipment (GSE) and guide the passengers into the terminal. They are then required to unload the aircraft of passenger baggage and freight and transfer it to the terminal for passenger pickup. Prior to passengers boarding the aircraft for its next flight sector, Baggage Handling Agents may clean the aircraft cabin and service the aircraft potable water and lavatory systems. When all baggage checks are complete, Baggage Handling Agents will then load the aircraft holds with the passenger baggage, and any additional freight, before marshalling or pushing the aircraft back onto the taxi way using a specialist push back tractor.

Baggage Handling Agents have an extremely important role in relation to airport safety and security, as such all employees must be eligible to hold an Aviation Security Identification Card.

The airport is a fast-paced and safety focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes and weekends.

What would make you stand out for this role?

· You’re focused on delivering exceptional and safe service
· You’re committed to learning and personal growth
· You’re self-confident and can stay calm under pressure
· You have excellent presentation and grooming
· You’re organised and can manage your time well
· You’re physically fit and able to lift 32kg
· You’re a fluent English speaker
· You have basic computer skills.

Swissport provides comprehensive training, uniforms and airport car parking. 
There is opportunity to participate in a traineeship and achieve a nationally recognised qualification (participating locations and approved applicants only)

Impressive career development opportunities are available across Swissport’s network of 35 operations in Australia and New Zealand.
If you meet the criteria above and want to join our dynamic and driven ramp services team, apply now.

Please note: Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

If successful you would need to undertake security/background checks including Federal Police Check, pre-employment drug and alcohol screening and dangerous goods training at your own expense prior to commencing training.

Applicants for this position should have NZ residency or a valid NZ work visa.

Interested in this role?
Email your CV and job reference number: S300 to the campus you attend or attended. (Email addresses are listed below.)

Aviation Security Officer - AVSEC

Part Time and Full Time - Auckland, Wellington, Dunedin, Christchurch

  • Frontline protection of our borders
  • $29 per hour starting rate
  • Commencement shifts of 32.5 hours per week with potential progression to fulltime

About us

We’re a Crown entity responsible for the safety and security of New Zealand’s civil aviation system. There are two parts to our business – the regulatory arm (Civil Aviation Authority), which is responsible for the safety oversight of the civil aviation system, and the security arm (Aviation Security Service) who you would have met if you’ve travelled by plane in New Zealand. We have a strong commitment to achieve Safer Skies, and have an opportunity for you to help us accomplish this.

About the role

Global security threats are changing and becoming more dynamic. This role is critical to our mission to keep our skies safe and secure for aircraft and passengers who travel in New Zealand’s air space and airports. 

You will be responsible for a range of diverse tasks on a daily basis:

  • Pre-departure searches of passengers, checked-in and carry-on luggage
  • Airport access controls
  • Screening of airport workers, cargo and retail supplies
  • Legislative requirements being adhered to
  • Administrative and associated tasks

You will be required to work a rotating roster in a 24/7 environment and can expect to work a minimum of 6.5 hours per day, 6 days on, 3 days off.   Wear a uniform and perform your work duties to a high and professional standard.

What we’re looking for

We are looking for people who have a constant awareness of their surrounding environment and who can see the big picture.  Who can  positively interact with all types of people.  Have good attention to detail and demonstrate good time management.  Who know what it means to be a team player.

It is desirable that you have worked in people facing roles and gained confidence in deescalating situations with distressed and irate members of the public in a calm and empathetic manner. 

The ability to know right from wrong, don’t accept second best and have integrity.  To be inquisitive and question what is wrong with the picture in front of them.  To proactively problem solve.

You will have good spoken and written English.

You will have a good level of fitness so that you will pass the medical to aviation standards and be able to undertake the physical functions of the role.

You’ll need to be able to obtain and maintain a NZ security clearance, and be either a NZ citizen or NZ resident or NZ permanent resident and hold a full clean NZ driver’s licence.

What we offer

The Authority embraces diversity and is committed to an inclusive and respectful workplace where everyone is valued for their unique contribution.

The Aviation Security Service (Avsec) is located at Auckland Airport at Domestic, International, and at their operations building (Base).  This position will work across all of these locations at the Avsec screening points, Airport perimeters and Airside.

Our employees enjoy benefits including 4% Kiwisaver employer contributions and discounted health insurance premiums, paid meal breaks and a pay increase after the first 6 months of employment.   We provide extensive ongoing training and development for our officers as well as the initial NZQA level 4 training requirements of the role.

Note: Due to the requirements of the position, colour deficient individuals are not able to be considered nor those with recent serious injuries or criminal convictions.  Applicants who have applied in the last 12 months and have been unsuccessful from the assessment centre stage onwards, need not apply.  Previous candidates who have not yet attended an Assessment Centre are invited to reapply.

Interested in this role?
Email your CV and job reference number: A767 to the campus you attend or attended. (Email addresses are listed below.)

Check in/Ground Crew - Sounds Air

Part Time - Wellington

About Sounds Air

Sounds Air is a locally owned and operated airline based out of Blenheim & Wellington. We are a growing company, with a fleet of four twelve-seat Cessna 208 Caravans and five nine-seat Pilatus PC-12 aircraft.  Sounds Air links the North and South Islands between Wellington, Picton, Blenheim, Nelson, Paraparaumu, Westport, Taupo, Christchurch and Napier.

Sounds Air prides itself on having excellent customer service and a friendly, supportive working environment.

Position available

The role is based in Wellington Airport with an immediate start, we require:

  • One part-time staff member for a minimum of 10 hours per week.

The shifts will predominantly be on Saturday between the hours of 0600-2000 and Sunday 0900-2100.
This position has the potential to pick up available shifts as desired throughout the week.

Role responsibilities include:

  • Providing exceptional customer service to all our passengers.
  • Check-in of passengers and baggage in a confident and friendly manor.
  • Aiding passengers in making bookings, rescheduling flights, and resolving any travel issues.
  • Loading and unloading baggage into aircraft.
  • Supervising and assisting passengers to and from the aircraft.
  • Maintaining the cleanliness and general tidiness of aircraft
  • Completing various admin tasks at the start and end of each day.
  • Assisting Pilots and other Ground Crew members in getting the planes away safely and on-time, especially in adverse weather conditions.
  • Maintaining company safety and security procedures.

Necessary Traits

Customer service experience is essential.

This job can get very busy, and requires someone who can think on their feet.  You may at times be the only Ground Crew member in the office and therefore need to be reliable, punctual, motivated and able to take initiative.  

The position is shift work, on a flexible roster. You will need to be available for work on weekends, public holidays and have a high degree of flexibility.

You must be able to work well alone, as part of a team and be able to interact well with a diverse range of people.

Benefits

After 6 months of employment at Sounds Air you will qualify for a generous staff travel privilege.

If you are looking for a new challenge and have fabulous customer service skills this could be the position for you!                                                        
Please include a cover letter with your application outlining why this position interests you.

Interested in this role?
Email your CV and job reference number: G988 to the campus you attend or attended. (Email addresses are listed below.)

Food and Beverage Attendants - Cordis Hotel

Part Time - Auckland

Food and Beverage Attendants – (Part time)

A mixology of engaging service and unique food and beverage experiences including: 

  • Eight Restaurant– Vibrant and contemporary, Eight has a flair for drama, with eight ‘interactive’ cooking stations, each dedicated to an international cuisine 
  • Conference and Events– Offering 13 event spaces from heartfelt weddings to board rooms meetings. 

We have positions in Conference and Events (part time) and Eight Restaurant (Part time).

Food and Beverage Attendant Objective: 

Work within one of Cordis, Auckland’s largest teams to provide a heartfelt kiwi service devoted to our guests. 

Our ideal candidate will have:

  • A personality full of charisma with the ability for creating memorable moments for guests
  • A desire to excel and develop your food and beverage career and to learn new service styles. 
  • Passion and knowledge for all things food and beverage related including tea and wine
  • Make the role your own attitude- while this position is part time provided you are performing and available you can work up to full time hours per week 
  • Flexibility in working around a 7 day rotating roster
Interested in this role?
Email your CV and job reference number: C765 to the campus you attend or attended. (Email addresses are listed below.)

Hostel Receptionist YHA

32 hours per week - split shifts between 2 Auckland CBD Hostels

YHA Auckland

Are you a customer-focused individual who works to exceed guest expectations at all times? We want you!

YHA New Zealand is a leading name in hospitality and tourism, with a network of 38 hostels across the country. We’re looking for gifted individuals to join our Auckland hostels team.

Guests staying with us have often saved for the holiday of a lifetime; our focus is making their dream holiday a reality.

This role suits someone who is self-motivated, computer-savvy, is flexible, and takes initiative. Embracing YHA’s values at all times, you will have the desire to work in a fast-paced, multi-cultural team environment.

Day-to-day activities include reception tasks, booking guests’ domestic travel and activities, and some non-reception based work. We have a permanent position working 32 hours per week.

The position requires shift work including weekends and some split shifts. You will be working between our two Auckland hostels.

Applicants must have a good command of English. The ability to speak an Asian language would be highly regarded. You must have the legal right to work in New Zealand and a minimum of 12 months on your Work Visa where appropriate.

Sound like you? We’d love to hear from you!

Interested in this role?
Email your CV and job reference number: Y123 to the campus you attend or attended. (Email addresses are listed below.)

Call Centre Operator - Hotel Services Cordis Hotel

Part Time 4pm - 1am - Cordis Hotel Auckland CBD

We are looking for a confident, part time Call Centre Operator to join our Cordis Service call centre team on a part time basis. Cordis Services offers a friendly and efficient service to everyone that engages with the hotel over the phone. Previous experience in a luxury, fast paced environment is preferred. Would ideally suit someone that has worked in Food and Beverage and wants to progress into an office based position.

About the role

Our Cordis Services department handles all internal and external phone calls within the hotel. Therefore the main role of the operator is to respond, redirect and assist all guests as required. This is a key customer support role, where you will be providing an impeccable service to our guests over the phone.

Duties and Responsibilities:

• Answer all internal and external phone calls in a timely professional manner
• Carry out all guest requests promptly and accurately
• Ensure all wake up calls are processed accurately
• Assist with the day to day running and operations of the Call Centre
• Deal with enquiries, requests and complaints in an professional manner
• Use the paging system effectively and follow up on pending/expiring jobs

Skills and experience

• Have exceptional listening and communication to assist all guests and future guests in a prompt and efficient manner
• Strong multi-tasking and problem solving ability
• Prior customer service experience
• Be fully flexible around a 7 day rotating roster and comfortable working late evenings when required
• Preferably experience with Opera PMS and Micros
• Ideally come from a hotel or food and beverage environment

Interested in this role?
Email your CV and job reference number: C188 to the campus you attend or attended. (Email addresses are listed below.)

Room Attendant - Holiday Inn

Part Time Auckland Airport

About Holiday Inn Auckland Airport

Holiday Inn Auckland Airport is part of the IHG Hotel group and carries a long history of providing a relaxing and comfortable stay for all travelers. Our job is to bring the joy of travel to everyone, where we want our guests to relax and be themselves.

Benefits

Free staff meals!
Free on-site parking
Hotel discounts worldwide
Strong pipeline of development

About the role

An exciting opportunity has become available for a Room Attendant to join our hardworking crew! Housekeeping is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. To deliver a great guest experience – a Room Attendant will clean and service guest rooms so everything is spotless and prepared for guests.

Skills & experience

Physically demanding role
Strong eye for detail
At least one year’s cleaning experience

Culture

People enjoy working in this team because they are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Why join us?

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

Interested in this role?
Email your CV and job reference number: H100 to the campus you attend or attended. (Email addresses are listed below.)

Customer Services Representative - Avis Budget Group

Auckland CBD - Full Time

About Us

We don’t just rent cars. We’re changing the way people move. Across our world-famous brands – Avis, Budget, Zipcar, and Apex – we’re leading the way for the global mobility industry.

Apex Car Rentals is a New Zealand success story that has developed from its small beginnings in Christchurch to become the country’s largest home grown car rental company. The brand has been built around doing things ‘the Kiwi way’ and providing customers with exceptional service and respecting the different cultures we work with every day.

The Role

  • Engage with our customers face to face and over the phone to provide an excellent customer experience
  • Complete vehicle rental transactions and agreements
  • Sale of services, and up-selling to customers and prospective customers at the counter
  • Complete transaction procedures for returned vehicles
  • Due to the nature of our industry, shifts may include evenings, weekends and public holidays.

Our people take time with each customer to help familiarise them with driving in New Zealand, the driving times, road rules, and the must-see attractions they’ll find along the way. It’s this personal touch that gave us the ‘Most Satisfied Customers’ award four years in a row from 2014 to 2017.

Skills & Experience

  • Bring your experience within retail, customer service or sales
  • Passion for engaging with customers to deliver a great experience!
  • Have the drive, passion and self-motivation to succeed
  • A vibrant, positive, collaborative approach will fit well into our team here
  • A team focused, ‘no task is too big or too small’ approach
  • The ability to enter information into our system accurately and efficiently
  • Full drivers licence

On Offer

  • Great team environment, close knit & collaborative
  • Opportunity to increase your earning potential with our incentive scheme
  • Stepping stone to NZ-wide & global opportunities to build your career with Avis Budget Group
  • Full training provided to help you achieve your goals & reach your potential
  • Join a leading brand within the tourism industry
  • Discounts within Avis Budget Group and our partners
  • Be valued in a team where achievements are celebrated
  • Free parking onsite
  • Wellbeing programme which includes life insurance, discounted health insurance & superannuation options
  • Uniform provided
  • Help people connect in the moments that matter, whether our customers are visiting a special place, sealing an important deal or visiting their loved ones
Interested in this role?
Email your CV and job reference number: A856 to the campus you attend or attended. (Email addresses are listed below.)

Travel Consultant (French Speaking) - Frogs Voyages

Full Time - 5 days per week Auckland

Frogs Voyages is a leading online Travel Agency based in New Zealand (Auckland). We are specialized in the French-speaking market.
About the role:
As an Inbound Travel Consultant, you will sell travel packages to our French customers as well as plan their journey and make travel bookings with NZ suppliers.
This position has a strong sales and customer service focus, and deals with all aspects of leisure travel in New Zealand. You will be very confident selling and advising over the phone as well as having a good writing level to follow up by email.
You will be completely responsible for managing all of the travel needs of your clients, from following up day to day enquiries received through our website to recommending products, preparing quotations, closing sales, making bookings, advising on itineraries, printing vouchers and following up payments.
We need you to :
• have strong sales skills over the phone
• be Fluent in French as well as English!
• be organized and able to work under pressure
• have a competitive streak and like working towards targets
• have a strong work ethic and be customer focus
• be a good team player
• have already travelled throughout New Zealand (north and south)

Are you ready to join us?
We’re passionate about helping our clients to discover New Zealand, so you’ll need to be too. You have that edge when it comes to understanding what people want. You are motivated by sales targets and are determined to succeed.
You have traveled extensively around New Zealand and can talk about the country from experience.

What we have to offer
We are offering you the opportunity to work with a team dedicated to sharing their expertise, building bespoke travel solutions and providing information to French-speaking visitors from around the world. We provide comprehensive ongoing training.

Terms of employment
• Position available to people who can legally work in NZ
• Full time position: 5 days a week
• Salary + commission based on experience

Interested in this role?
Email your CV and job reference number: F333 to the campus you attend or attended. (Email addresses are listed below.)

Onboard Services Crew - Fullers

Full Time - 7 days a week, this position is on a roster basis and will include some weekend shifts and public holidays. Auckland CBD

Full Drivers Licence and own Transport required
 
Fullers360 was born of a love for the Hauraki Gulf in 1981. 35 years downwind, our network unifies the entire GulfThrough a reliable network and the passion of 350 crew and staff, Fullers360 ferries nearly 6 million people every year, getting commuters to work and visitors to play. We’re in an exciting phase of growing our tourism market, while elevating the experience we deliver to every single one of our customers. We have fantastic opportunities available for Full-Time Onboard Services Crew to join our team!

About the role

Reporting to the Crew Development Manager, the Onboard Services crew are responsible for providing an outstanding experience for our guests while onboard. You will provide the highest level of customer service in our onboard cafés to both tourists and our regular customers. We are looking for welcoming, confident and considerate individuals to join our crew!

This is a great opportunity to kick-start your career in the marine industry and showcase your outstanding customer skills! In-house marine and hospitality training will be provided and experience out on the water is warmly welcomed.

Key Duties:

  • Provide the highest level of customer service and bar and café services to customers;
  • Promote our products and provide accurate information on our services;
  • Ensure the vessel is ready for boarding by cleaning all areas and restocking products;
  • Demonstrating a commitment to health and safety measures onboard.

To be successful in this role, you will need to:

  • Be a customer service guru!
  • Be able to work autonomously and as part of a team;
  • Have a good level of maturity with the ability to work under pressure;
  • Have an outstanding attendance record and a high standard of appearance.

Benefits:

Fullers offer many benefits including:

  • Discounted gym membership;
  • Discounted healthcare;
  • Free travel for leisure.

Company Culture

As an organisation, we encourage our people to always treat others with respect, to act with integrity, to be open and trustworthy, and to use good judgment. Our people work hard, approach problems as challenges and learn from their successes as well as their failures. The pride of being a part of our Fullers team radiates through our people and shows in their enthusiasm for everything they do!

As Fullers operates 7 days a week, this position is on a roster basis and will include some weekend shifts and public holidays. Due to the nature of shift work involved, applicants are required to have a full driver’s licence and their own transport.

Candidates must have the legal right to work in New Zealand.

Interested in this role?
Email your CV and job reference number: F201 to the campus you attend or attended. (Email addresses are listed below.)

Travel Expert - STA Travel

Full Time

We’re on the lookout for our next SuperSTA Travel Expert to join our team at St Lukes, Queen Street, Northwest, Sylvia Park!

Who we are and what we do

STA Travel… the world’s largest student and youth travel company, we’ve been spreading peace, love and adventure since 1979. Back then, we started out with one mission: to create affordable adventures for awesome people. Today, we have stores in over 50 countries, eight head office hubs from London to Auckland, and together, we help over 2 million travellers a year to Start The Adventure. 

Oh, and we also live by another rule. Life’s short, work somewhere you love.

Your role

We are on the lookout for the next superstar Travel Expert to join our teams in Auckland and continue to make STA Travel the number one place for travellers to start their adventure!

Who you are:

  • Customer obsessed
  • Eager to turn your passion for travel into a career
  • Highly competitive and want to be the best
  • Thrive in a fast-paced environment where no two days are the same
  • Someone who works together in high-performing teams
  • A whiz on the computer
  • Ideally from a hospitality, customer service, or sales background

What the job requires:

  • Creating amazing adventures for travellers to all corners of the globe
  • Providing exceptional customer service to our millions of travellers
  • Thinking outside the box to create your own sales opportunities
  • Using initiative and exceptional problem solving skills to provide travellers with real-time solutions

Why STA:

  • Amazing travel perks including free trips
  • A culture based on adventure, passion, and working together
  • The chance to work for a global leader
  • Global employment opportunities and career progression
  • Continual training and support
  • Uncapped earning potential
Interested in this role?
Email your CV and job reference number: S500 to the campus you attend or attended. (Email addresses are listed below.)

Baggage Handler - Menzies Aviation

Rostered shift work Auckland AIrport

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest faces and safest of hands for millions of customers, making sure that luggage is processed, aircraft are ready for boarding, and baggage is handled with care.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year and, we’re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

We are currently seeking hardworking and reliable people to join our Baggage Services team at Auckland Airport.

Key duties will include:

  • Safe and secure loading and unloading of passenger baggage on/off aircraft, following weight and loading instructions
  • Some experience in terms of RF (radar frequency) scanning; training provided
  • Work with Ramp team on movement of inbound/outbound baggage
  • Ensure the safe operation of all ground support equipment
  • Check all baggage loading documentation matches manifests, ensuring accuracy and compliance with airline regulations
  • Work with flight operational staff in setting up inbound and outbound flights
  • Coordinate all outbound flight loadings with the Passenger Services team
  • Offload all baggage arrivals from all inbound flights

You should have:

  • Eligibility to work in NZ
  • Good level of spoken English to ensure clear communication with your team
  • An eye for detail, quick thinking and proactive.
  • The ability to work independently as well as part of a team.
  • Ability to cope with the physical demands of regular cleaning duties, lifting and carrying large and often heavy loads
  • Ability to work shifts which will include nights, early mornings, weekends and public holidays on a 24/7 rotating roster
  • Be computer literate to read scanning and baggage loading manifests
  • Minimum Restricted Driver’s Licence
  • Must have own transport
  • Punctual and reliable with a good work ethic

Applicants will also need to pass a Ministry of Justice check and pre-employment medical (including drug and alcohol testing) prior to commencement.

In return, this position offers competitive wages, opportunities for ongoing permanent work, and a dynamic and supportive work environment.

Interested in this role?
Email your CV and job reference number: M102 to the campus you attend or attended. (Email addresses are listed below.)

Baggage Handlers and Customer Services Agents

Auckland, Wellington, Christchurch, Queenstown and Dunedin

Swissport is Australia and New Zealand’s largest independent provider of aviation services. We’re known for our highly motivated and dynamic team which has a “can do, will do” attitude, delivering the highest standards for our clients, along with a memorable passenger experience.

We’re seeking enthusiastic, organised and dedicated ramp and customer service staff for our New Zealand operations.

Ramp Services Agents perform a range of duties, which might include:

  • Transporting customer baggage to and from aircraft
  • Loading and unloading aircraft
  • Performing aircraft cleaning
  • Servicing aircraft water and lavatory systems
  • Operating airport equipment in the ramp area.

Customer Service Agents perform a range of duties, which might include:

  • Completing customer check-in and boarding gate functions using client specific systems
  • Assisting customers with general enquiries
  • Assisting customer with lost or damaged baggage
  • Deliver the highest customer service standards and provide a memorable customer experience for all passengers.

The airport is a fast-paced and safety focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes and weekends.

Prerequisites:

  • Efficient, reliable and well presented
  • Customer focussed to deliver exceptional service
  • Fluent in spoken and written English
  • Basic computer skills
  • Flexible and available for shift work that includes early starts, late finishes, weekends and public holidays
  • Driver license
  • Physical fitness as lifting up to 32kg is required
  • AVSEC eligibility.

Aerocare provides comprehensive training, uniforms and subsidised parking.

If successful you would need to undertake security/background checks including police check, pre-employment drug and alcohol screening and dangerous goods training at your own expense prior to commencing training.

Impressive career development opportunities are available across Aerocare’s network of 35 operations in Australia and New Zealand.

Interested in this role?
Email your CV and job reference number: A111 to the campus you attend or attended. (Email addresses are listed below.)

Camp Counsellor - IEP

Fixed term

We love ITC students so much that we are happy to offer all members a 2019 Summer Camp USA program free of charge! That’s a saving of $799. All you need to do is register your interest below and we will contact you!

Apply online at this link:
https://www.iep.co.nz/international-travel-college/

Check out the videos posted on the IEP Summer Camp USA Facebook page. Make sure you use the ITC link for your discount and let your employment consultant know if you apply.

Video link:

https://www.facebook.com/IEPSummerCampUSA/

International Travel College

 

Interested in this role?
Email your CV and job reference number: S700 to the campus you attend or attended. (Email addresses are listed below.)

Travel Consultant - Flight Centre

Full time, Auckland

Flight Centre

To be considered for a Travel Consultant role you’ll need to meet the following minimum criteria:
– Experience in a sales environment/customer care environment
– Solid academic background (ideally with a tertiary qualification)
– A passion for travel, demonstrated by personal travel experience
– Self-motivation with a desire to build your own client base
– The right to work in New Zealand
The sales experience and previous travel requirements are essential. There is a huge focus on sales targets which is reflected in the wage structure.

– Have travelled to a minimum of 3 countries

 

Interested in this role?
Email your CV and job reference number: F110 to the campus you attend or attended. (Email addresses are listed below.)

The campus email address to use are as follows:

Auckland City Campus: cvcity@itc.co.nz
Auckland Botany Campus: cvbotany@itc.co.nz
Study From Home: cvdl@itc.co.nz
Whangarei Campus: cvcity@itc.co.nz
Christchurch Campus: cvbotany@itc.co.nz

What happens next:

Once we receive your CV the Employment Consultant will contact you and make suggestions to improve your CV if needed. Your CV will then be forwarded to the chosen company and they will contact you directly if they wish to offer you an interview.

If you get an interview:

Make sure you are ready to make an impact, have suitable interview clothes. Don’t forget to contact your chosen Employment Consultant if you are offered an interview.

Other useful job sites:

www.seek.co.nz

www.trademe.co.nz/jobs

jobhunters.co.nz

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