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Job placement opportunities for ITC students and graduates

Welcome to the ITC Student Jobs page! Here you will find job opportunities that are open to all ITC students, and graduates only!  Please also sign up to our “ITC Jobs” page on Facebook to receive instant notifications as jobs appear, there may be vacancies advertised on one and not the other from time to time.

These jobs have been sent to us by employers in the airline, travel and tourism industries. Could you be the star employee they are looking for?

Don’t forget we are able to look at opportunities throughout NZ so if you are considering relocating or are studying remotely then let our Employment Consultants know so that they are able to assist.

Please make sure your CV is up to date and sharp!  There is a lot of competition at the moment, so you really need to sell yourself and show what an awesome person you are on paper.   Is your current CV really selling your skills and abilities and showing what an amazing employee you would be?  If not, your employment consultants can send you fabulous videos to help you make improvements, along with CV and cover letter templates, plus easy to follow written guides.

If you are interested in one of the jobs outlined below, please email your CV and cover letter (if one is asked for) to one of the email addresses listed at the end of this page, along with the job reference number and your class code.

Your Employment Consultant will then be in touch to discuss the next steps and determine your eligibility for the role. Good luck!

Current job vacancies

Airline Customer Service Agents - Swissport Christchurch

Part Time - Christchurch Airport

We are seeking applications from talented individuals to join our team! 

Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents. We are committed to delivering safe, high quality services for our clients and their customers across the globe.

Swissport Customer Service Agents are responsible for ensuring a positive experience for all passengers between the terminal and the aircraft. Our Customer Service team is helpful, knowledgeable and courteous, focussed on ensuring that every passenger is treated with kindness, the utmost respect and an ever-present smile.

We are great team players working collaboratively with others whilst being focussed on safety as top priority and working to meet our airline client schedules. In an ever-changing environment our team delivers safe and efficient services on behalf of the many airlines that choose Swissport to provide their on-the-ground services.

The airport is a fast-paced and safety focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes and weekends.

What would make you stand out for this role?

  • You’re focused on delivering exceptional and safe service
  • You have strong personal skills and can be an effective team player
  • You’re committed to learning and personal growth
  • You’re self-confident and can stay calm under pressure
  • You have excellent presentation and grooming
  • You’re organised and can manage your time well
  • You’re physically capable of handling passenger baggage and manoeuvring wheelchairs as required
  • You have a driver’s license
  • You’re a fluent English speaker
  • You have basic – intermediate computer skills.
  • If successful you would need to undertake security/background checks including police check, pre-employment drug and alcohol screening and dangerous goods training prior to commencing training.

Why you will love working for Swissport:

  • Swissport is the world’s leading provider of ground and air cargo services, active in more than 269 airports in 47 countries across six continents
  • Our roles are permanent part-time, with full training provided
  • Industry benefits
  • Airport parking is provided

Looking for an exciting new challenge?

If this sounds like you, and you’re looking for a new challenge, rewarding new career, lots of training and development opportunities, then don’t miss out apply now!

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category.

Please note

It is a requirement that all prospective employees be fully vaccinated in relation to COVID-19 prior to commencing employment with Swissport. In addition all prospective employees will be required to produce documentary evidence disclosing vaccination status on request.

Only permanent residents of New Zealand or Australia, or those who have the right to work in New Zealand or Australia may apply.

Interested in this role?
Email your CV and job reference number: S767 to the campus you attend or attended. (Email addresses are listed below.)

Store Leader - Travelex

Full Time Tauranga

Role purpose

To run a profitable Travelex business in line with our gold standards, company Philosophies and operational systems. The Store Leader is responsible for the overall performance of their assigned store, reporting into the Area Manager.

Key accountabilities

Grow sales and profitability of the store measured by:

  • Annual sales and profit growth. Increased on-online/ATM sales.
  • Customer retention

Optimise the Customer Experience measured by:

  • Following the C.A.R.E selling model to maximise initial sales and future online sales
  • Embrace the Digital mindset – Social Media-Google reviews- encourage customers to add a Google review, Instagram and Facebook
  • Effectively train, coach, develop new starters and existing team members

Maintain a safe, secure and compliant working environment measured by:

  • KYC Error Rate
  • Spot checks
  • OCR
  • Identify & escalate OHS/maintenance issues

Store roster:

  • Work with the Roster Specialist to ensure all stores are manned effectively for trade covering/approving Annual Leave/Sick Leave

Customer Service:

  • Provide outstanding professional service
  • Act with honesty and integrity at all times to create high trust relationships with the team and all customers
  • Customer objections- able to overcome customer objections and maintain professionalism at all times

Leader & Motivator:

  • Drive sales in store and fellow team members to success using the regions vision and business plan as a guide
  • Set sales goals / deadlines on a daily basis and works to achieve and exceed these goals
  • Inspire and motivate team members to achieve sales results and personal results by assisting team members to set and achieve their own goals
  • Create an environment for success
  • Lead by example in behaviour, attitude and sales performance

Job Description: Store Leader (Airport) Initial:

Training & Development:

  • Joint interviews with Area Manager / and or team members
  • Provide ongoing training and in store development, whereby each team member completes required Travelex training material
  • Coach team members on the behaviours, sales skills and knowledge required to be a successful team member within Travelex
  • Identify the needs and motivators of your stores team members and act accordingly
  • Support with people management including performance management

Product Knowledge:

  • Demonstrate a strong knowledge of the features and benefits of all core products
  • Make confident suggestions to customers, providing them with the product/s that suits and fulfils their needs
  • Identify product knowledge gaps of team members and arrange training accordingly, involving relative stakeholders in the business

Store Appearance:

  • Understand the current marketing campaigns and publications and how they add value to the customer
  • Ensure that the store is complying with the bright and shiny checklist and the correct POS/Marketing material is displayed

Problem Solving & Analytical Skills:

  • Assume a commercially balanced approach, being able to judge customer needs against Travelex’s profitability
  • Analyse store sales performance data and all other sources of relevant information comparing the stores performance to its budget and/or stretch target and make adjustments for improvements
  • Probes for further information or greater understanding of a problem and makes rational judgements from the available information and analysis

Communication

  • Conduct regular store meetings so that information is shared and inspire store team members to greater results
  • Conduct monthly one-on-one sales meetings with all team members and ensure they have an effective plan for success to action (If a store has more than one SC)
  • Ensure all team members attend Travelex events (Town Halls, conferences, training events, etc)
  • Sets clear expectations of the store
  • Ability to communicate effectively with all audiences
  • Fosters and maintains a proactive working relationship with the entire retail businesses

Financial & Business Acumen

  • Understands, monitors, tracks and drives incentives
  • Execute business plan strategies set by the line manager to improve sales results
  • Understand and adhere to risk management policies

Job Description: Store Leader (Airport) Initial:

Time Management & Accuracy

  • Highly organised approach to work
  • Ability to Prioritise- work on multiple tasks at the same time, completing within required time frame and to a quality standard
  • Demonstrate effective time management skills to meet operational and compliance deadlines
  • Any other reasonable instructions as required by the business

Role-specific experience and skills

  • Retail, cash handling and/or banking experience
  • Demonstrated success in sales with the ability to negotiate effectively
  • Excellent customer service skills
  • Good numerical ability
  • Demonstrated experience working with computer systems
  • Ability to work independently as well as in a team environment
  • Ability to handle routine activities with attention to accuracy and detail
  • Flexibility to work different shifts and locations as required

General

experience and

personal

qualities

  • Self-aware, open-minded with a high degree of personal and professional integrity
  • Positive – can do attitude, with the will to win
  • The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
  • A strong record of performance delivery through increased sales and/or performance against KPIs
  • The ability to analyse issues and solve problems

Systems used

  • RTS
  • Outlook & Microsoft Office
  • Workday
  • The Lounge
  • SALT
  • E-tivity
  • Western Union
Interested in this role?
Email your CV and job reference number: T575 to the campus you attend or attended. (Email addresses are listed below.)

Travelex - 2 x Sales Consultants per airport location

Part Time - Auckland, Queenstown, Wellington and Christchurch Airports

Role purpose

To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales.

Key accountabilities

  • Deliver excellence in customer service
  • Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc
  • Embrace the Digital mindset – Social Media – Google reviews / Facebook / Instagram
  • Understand features and benefits of all Travelex product lines
  • Use every opportunity to upsell and cross-sell
  • Recognise the warning signs of questionable transactions and mitigate possible effects of the sale
  • Adhere to promotional marketing offers
  • Manage till stocks
  • Achieve individual KPIs / targets
  • Fully investigate overs and shorts (differences) and report
  • Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements
  • Ensure compliance to legal and corporate requirements
  • Maintain high standards of housekeeping and presentation of stores
  • Contribute to the success of the team
  • Complete training within required timelines
  • Any other reasonable instructions as required by the business

Role-specific experience and skills

  • Retail, cash handling and/or banking experience
  • Good customer service skills
  • Good numerical ability
  • Good knowledge of product, services and procedures
  • Demonstrated experience working with computer systems
  • Ability to work independently as well as in a team environment
  • Ability to handle routine activities with attention to accuracy and detail
  • Flexibility to work different shifts and locations as required
  • English language skills

General experience and personal qualities

  • Self-aware, open-minded with a high degree of personal and professional integrity
  • The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
  • A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs
  • The ability to analyse issues and solve problems
  • Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex
Interested in this role?
Email your CV and job reference number: T552 to the campus you attend or attended. (Email addresses are listed below.)

Reservations Administrator - Fixed Term Maternity Contract Heritage Travel Services (2018) Limited

Full Time Fixed term Maternity Contract- Christchurch

Proudly family-owned and operated, New Zealand-based small ship expedition cruise company Heritage Expeditions are pioneers in environmentally-responsible authentic expedition travel offering intimate group explorations of some of the world’s most wild, least-explored and biologically rich regions on the planet including Antarctica, Russia’s Far East, South Pacific, and Australia and New Zealand’s Subantarctic Islands.If you love travel, enjoy wildlife and natural history and have a good worldwide geographical knowledge you might be the person we are looking for.

An opportunity has arisen to be a part of our small busy and friendly Sales and Reservations team. This position will be involved in all aspects of sales and reservations, managing reservations and ongoing relationships with both direct clients and the travel trade from around the world. 

We are looking for a self-motivated person with all or most of the following skill sets:

  • Highly organised and focussed with good time management
  • Ability to multi-task
  • Good attention to detail
  • Great computing skills including knowledge of Microsoft Office Suite
  • Excellent communication skills written and verbal
  • Experience in the travel industry is an advantage but not essential

A passion for travel, wildlife and the great outdoors is a definite advantage and a positive, hard-working, can do attitude is essential.

Only New Zealand residents or those with a valid New Zealand work visa will be considered for this role.

We welcome your application for this role which provides a great opportunity for the successful applicant.  Please enclose your CV and a Cover letter explaining why you are perfect for this role.

Interested in this role?
Email your CV and job reference number: to the campus you attend or attended. (Email addresses are listed below.)

Assistant Customs Officers - ACO2021-22 - NZ Customs

Full Time Permanent - Auckland Airport

Interested in being part of the team that helps protect New Zealand’s border?

Good with people and have great interpersonal skills?

We’re looking for full time Assistant Customs Officers based at Auckland International Airport for our 31st January 2022 intake.

About this role | Mō tēnei tūranga mahi

At New Zealand Customs Service | Te Mana Ārai o Aotearoa, it’s our people that make the difference.

The New Zealand Customs Service | Te Mana Ārai o Aotearoa protects and promotes New Zealand through world class border management. We promote New Zealand’s international trade, collect Crown revenue, and enforce the law by identifying and seizing prohibited imports and exports.

We also make sure that lawful travellers and items can move across our border as smoothly and efficiently as possible. Our Māori name – Te Mana Ārai o Aotearoa – translates as “the authority that screens and protects New Zealand”.

What you’ll be doing | He aha tāu e mahi ana

As an Assistant Customs Officer you will:

  • Work at Auckland International airport on a full time roster (8 hours per day) on a 6 days on, 3 days off shift rotation
  • Interact with passengers, process passports, providing advice and assistance
  • Process goods in/out of Aotearoa which includes note taking, writing reports and data entry
  • Ensure passengers are meeting Immigration requirements

The commencing salary for an Assistant Customs Officer is $47,032 per annum and an additional allowance of $8,792 per annum.

Working for Customs | Mahi ki te Mana Ārai o Aotearoa…

To work for the New Zealand Customs service, you must be:

A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last 5 years and resided in New Zealand 5 years ago from the date of this application.  You also need to be residing in New Zealand at time of application;

 OR a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years, and 5 years ago from the date of this application, and resides in NZ currently, but may have been absent from New Zealand for periods of 6-9 months within the past five years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA. You will be required to provide overseas police certificates for these periods spent outside of New Zealand.

You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level.

Due to the nature of Customs work, you must have a clear Police record.  Successful applicants are also required to pass a medical assessment and drug test and must hold a full NZ Driver’s licence.  You must be fully COVID vaccinated or agree to receiving the COVID vaccine as a frontline border worker.

About you | Ko wai koe…

We look for people who:

  • Have high levels of integrity, honesty and discretion
  • Have good communication skills and enjoy interacting with people
  • Enjoy working in a team environment

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace.  We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.

Note applications close on 19th November.  Please apply as soon as you can. We fill places on assessment centres as applications are received, so these roles may close early.  We will be holding assessment centres at either the end of November or early December for a 31st January 2022 start date.

Interested in this role?
Email your CV and job reference number: C553 to the campus you attend or attended. (Email addresses are listed below.)

Branch Team Member - JUCY Rentals

Full Time Christchurch

Be right in the thick of the action and make a real difference as part of a dedicated team of customer experience experts within our NZ JUCY Rentals Branch in beautiful Christchurch!

Do you have a real passion and proven customer service experience in the vehicle rentals or tourism industry? Have you got an impeccable attention to detail and a natural flair for providing a high level of quality to the customer across a full customer lifecycle?

As one of our team of Experience Leads (aka all things branch customer service!) you will be responsible for providing a seamless customer experience by delivering best practice service standards for vehicle rentals and providing consistency across Branch operations.

Day to day you’ll be responsible for the full vehicle lifecycle management from vehicle cleaning (this is a big part of the job in the short term), to ensuring a vehicle is never dispatched in poor mechanical condition, right through to handing the keys over to our customers so they can enjoy a stress-free amazing JUCY experience!

To be successful in this role you will need to demonstrate a highly developed customer service mindset and conflict resolution skills. Above all, we want someone who is keen to work under a manager to ensure the Branch is the best it can possibly be!

We are looking for someone who has:

  • Experience in customer service delivery
  • A desire for a hands-on role in the tourism or rental vehicle industry
  • In-depth knowledge and understanding of the Tourism industry
  • Willingness to learn minor domestic car / campervan repairs
  • Ability to establish and maintain supplier & service centre relationships
  • Previous sales experience is desirable
  • Full NZ Driver´s License

You need to be able to:

  • Be 100% committed to work weekends and public holidays
  • Ensure that vehicles are in a road worthy condition & perform basic safety checks (Training provided)
  • Work efficiently and effectively in a fun team environment

At JUCY we offer:

  • Opportunity to take your career further in the Tourism industry 
  • Amazing company culture, working with people from all over the world 
  • Great JUCY perks, such as 5 days free campervan hire and discounts at some of the other iconic NZ brands within the Polar Capital Group

Our values at JUCY are Fun, Family, Pride and Passion and we live and breathe these values every day.

If you think JUCY and this opportunity sounds like you, please hit apply now and tell us more about yourself. 

Interested in this role?
Email your CV and job reference number: J111 to the campus you attend or attended. (Email addresses are listed below.)

Auckland Trainee Customs Officers CO2021-22 - NZ Customs

Full Time Auckland

Want to be part of the team that helps protect New Zealand’s borders?

We’re looking for Trainee Customs Officers for an intake commencing on 14th February 2022.

About this role | Mō tēnei tūranga mahi

At New Zealand Customs Service | Te Mana Ārai o Aotearoa, it’s our people that make the difference. Customs | Te Mana Ārai is a welcome home and a welcome here. People are at the heart of what we do. We believe compliance should be easy to do and hard to avoid.

We are here to protect and promote Aotearoa New Zealand through world class border management. A career at Customs | Te Mana Ārai could take you anywhere.

As a Trainee Customs officer you will be rotated through the different operational areas of Customs including airports, marine, client services and inspections. Throughout your career in Customs, officers are expected to continually expand their technical and leadership skills. Learning opportunities include specialist technical skills through to university level study in security and border management.

Trainee Customs Officers undertake both on the job and classroom training where you’ll have the opportunity to:

  • Process passengers and goods in/out of Aotearoa which can include search activities such as checking baggage
  • Facilitate legitimate trade and travel, collect import and export data
  • Intercept contraband (such as drugs and weapons), investigate and prosecute offences
  • Inspect cargo and mail, assess and collect duty/GST on imports

Being a Customs officer means working a range of shifts including weekends, nights and public holidays. The base salary for a Customs Officer is $51,918 per annum. An additional allowance of up to $14,514 per annum is paid for working within deployment. You will know your shift pattern in advance so you can plan your life around work, not work around your life.

Working for NZ Customs | Mahi ki te Mana Ārai o Aotearoa…

To join Te Mana Ārai in any role you must be a New Zealand citizen or permanent resident*.

(*) A New Zealand Citizen or New Zealand Permanent Resident who has resided continuously in New Zealand for the last 5 years and resided in NZ 5 years ago from the date of this application. You must also be residing in NZ at time of application.

OR a New Zealand Citizen or New Zealand Permanent Resident who has resided in New Zealand for the last 5 years, who resided in NZ 5 years ago from the date of this application, and resides in NZ at time of application, but may have been absent from New Zealand for periods of six or more months within the past five years, preferably in one or more of the following countries: either Australia, Canada, UK or the USA. You will be required to provide overseas police certificates for these periods spent outside of New Zealand.

You must have a background history that is verifiable and can be assessed as appropriate by the New Zealand Security Intelligence Service towards a recommendation of suitability for security clearance at a higher level.

Due to the nature of Customs work you must have a clear Police record. Successful applicants are also required to pass a medical assessment and drug test and must hold a full NZ Drivers’ licence. You must also consent to receiving the COVID vaccine as a frontline border worker.

Ko wai koe | About you

We are looking for people who…

  • Have high levels of integrity, honesty and discretion
  • Have good communication skills and enjoy interacting with people
  • Enjoy working in a team environment

New Zealand Customs Service | Te Mana Ārai o Aotearoa is a member of Diversity Works New Zealand and is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.

Interested?

Check out our video below for a tour around Border Operations which highlights some of the areas you’ll work in as a Customs Officer.

Me pehea te whakauru | How to apply

Please apply on line – we cannot accept applications directly – you must apply via the link provided.

*Applications close on 19th November 2022. Assessment centres are likely to be run at either the end of November or the first week of December.

(*) Please apply as soon as you can as we process applications as they are received and will fill places on our assessment centres, so this opportunity may close earlier.

Interested in this role?
Email your CV and job reference number: C550 to the campus you attend or attended. (Email addresses are listed below.)

Travel Advisor - Our Vacation Centre

Full Time - work from home

Work from Home – Travel Advisor role:

Travel is back and we need you to help us turn our members holiday dreams into reality!

Flexible working conditions – Monday to Friday Full time/Part time we will work with you

7 days Famil leave

Who We Are 

Welcome to arrivia. We specialise in making brands better through the power of travel. 

With the Asia Pacific office in Australia and other offices around the world, we embrace diversity and a passion for travel across our global staff. 

We’re focused on building a customer-first culture, fuelled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We’re on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members. 

About the role

If travel runs through your veins then we are the company for you! We are after strong travel professionals who are keen to take advantage of the huge resurgence of travel bookings we are receiving.

Your day will involve selling international and domestic (NZ and Australia) cruises, tours, hotels, flights to new and existing clients. Working in an inbound sales role means all enquiries are received via phone or email, no more face-to-face consulting!  

We have a strong member base that are loyal to our brands, so there is unlimited leads and unlimited earning potential within the arrivia family.

We have created a business where you are free to focus on your passion of selling travel and servicing our members. Our dedicated support teams will take care of everything else on your behalf, you wont even need to load your bookings!

Required Qualifications 

  • 2+ years travel industry experience 
  • Excellent knowledge across all travel products
  • GDS skills required (Amadeus preferred)
  • Comfortable making outbound and taking inbound member calls 
  • Demonstrated travel sales background and ability to achieve monthly KPIs and targets
  • Experience using cruise line/accommodation reservation systems and travel accounting platform advantageous

The Perks

  • Competitive salary package plus bonus and super
  • Regular incentives and generous prizes on offer
  • Great team culture with supportive management team
  • Work life balance
  • World wide famil trips plus famil leave
  • Social events
  • Opportunities to grow within the organisation
Interested in this role?
Email your CV and job reference number: O998 to the campus you attend or attended. (Email addresses are listed below.)

Airline Ground Crew - Barrier Air

Full Time Permanent - Auckland Airport

We are seeking permanent full time Ramp Team Members to join our Airline Operations Team at Auckland Airport.

Barrier Air operate daily scheduled flights to Great Barrier Island and Kaitaia, with our Whitianga service commencing 16 December 2021.

Our airline operates 7 days a week. You must be able to work to a roster and weekend work is a requirement.

Our Ramp Team Members preform a range of duties including:

  • Baggage handling
  • Loading and unloading aircraft
  • Aircraft cleaning
  • Freight processing
  • Escorting passengers while airside
  • Driving company vehicles

We are seeking someone who has a passion for providing excellent customer service, has the ability to multi-task, has excellent communication skills, and has a “can do attitude”. This role includes heavy lifting and bending throughout the shift, and working outside in the elements.

The role offers these benefits:

  • Free Airport parking
  • Staff uniform
  • Staff travel

A background in aviation is an advantage, however not a requirement.

You must have a full clean NZ Driver’s license.

Applicants for this position should have NZ residency or a valid NZ work visa.

Interested in this role?
Email your CV and job reference number: B667 to the campus you attend or attended. (Email addresses are listed below.)

Guest Services Agent - Sudima Christchurch City

Full Time - Christchurch City

If your skills and personality get people smiling, you sound like our kind of person.
We’re always looking for positive people at Sudima Hotels. Whether it’s a food and beverage role, front of house, or keeping things running smoothly behind the scenes, working for us means getting unlimited opportunities to develop your career and train, while you get paid. It means being part of a company culture that’s really passionate about putting people first. And it means having flexibility and stacks of opportunities to work with lots of different people in different roles.

Our people love coming to work every day. We think you will too. Our focus is on running a sustainable business that takes the wellbeing of our staff seriously. As an employer, we’re genuinely there to support you at all times. We create a friendly environment where every day is a jeans day. And we offer great employee benefits like hotel and food and beverage discounts, plus lots of rewards and vouchers.

The Role

Sudima Christchurch City is an award winning 5-star property in Salisbury Street, Central Christchurch. We are seeking a Guest Services Agent (minimum 30 hours per week) to join our front office team to deliver exceptional 5 star service anticipating guest requirements and ensuring you make the most of their day.

Responsibilities include

Daily planning for guest arrivals and departures
Smooth and accurate check in and out process
Ensuring our guests are provided with exceptional 5 star service – a WOW factor where the personal touch makes us stand out
Promptly handling any guest issues and ensuring an effective service recovery
Supporting the Duty Manager with emergency procedures
Effective liaison with housekeeping, central reservations, maintenance, the restaurant, conference and Moss Spa
Valet parking guest cars when required

Requirements

1- 2 years hotel front office guest service experience
5 star hotel or boutique luxury property experience preferred
Planning and organising skills
Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure.
Full Drivers License with the ability to drive a manual
Excellent time management abilities
IT literate, works with accuracy with the ability to spot errors

Benefits

Excellent range of benefits
Competitive remuneration package
Be part of an award winning NZ hospitality business focused on inclusion and sustainability
As part of a large hospitality group, we offer job security and an excellent support structure with group level HR, finance, procurement and sales & marketing functions.

Interested in this role?
Email your CV and job reference number: S697 to the campus you attend or attended. (Email addresses are listed below.)

Inbound Customer Service Consultant - Concentrix

Full Time - Auckland - Unitec Campus

Would you like to be the next star providing friendly and responsive information to customers who need some support now travel plans have changed? Join our busy team answering inbound calls and make a difference!
Take steps towards a new career today!!

A bit about us

Concentrix is a global leader and local centre of excellence in customer engagement. Working with us is more than just a job. We’re fanatical about our clients and staff, as we become the greatest customer engagement services company in the world, rich in diversity and talent!

This role is for one of our premier clients – a leading New Zealand Airline Carrier – answering inbound calls and queries, saving the day by offering solutions, and World-class service the Kiwi way.

Bring your passion for people to the telephone
Natural at multi-tasking with the ability to work accurately under pressure
To make a success of the role you are:

A clear and calm telephone communicator with a professional tone
Confident with a variety of computer software’s and touch typing
Exceptional at paying attention to detail with proven accuracy skills
Available for a full-time roster between 7 am – 8 pm, Monday to Sunday
What will this role offer you?

A convenient location close to trains and buses
Learning & Development opportunities
An opportunity to work on behalf of an iconic Kiwi brand setting the tone for their customers
If you are seeking a return to the workforce, are considering a career change, or simply love to provide customers with an outstanding experience, please apply via our careers page or seek by registering your profile and details online.

Application close this week, so be quick and apply now!!

Applicants must be New Zealand/Australian Citizens or Permanent Residents and pass pre-employment checks including a criminal history background check.

At Concentrix, we make every effort to respond to all applications. However, the volume we receive may mean we are unable to do so in a timely manner. If your application is shortlisted, you will hear from us as soon as possible.

Interested in this role?
Email your CV and job reference number: C995 to the campus you attend or attended. (Email addresses are listed below.)

Bookings Administrator Bach Stay NZ Limited

Part Time - Mangawhai

Bach Stay NZ Ltd is a small family business managing bach and holiday home rentals in Mangawhai, an hour and a half north of Auckland. This vibrant and growing town with surf beach and estuary offers a great lifestyle for those who love the outdoors. 

We are seeking a part-time Bookings Administrator to assist with the day-to-day operations of the business. You will be involved in the full booking process from start to end as well as ensuring properties are clean, comfortable and safe for guest arrivals. You must be confident working independently as well as part of a small team and it is a very hands on role, so you must be prepared to do whatever is needed to keep things running smoothly. It is a job that is varied and rewarding, and we aim to provide an environment that is safe, fun and promotes growing your career.

This is a new role and available for an immediate start

Key Responsibilities are:

  • Administration of enquiries and bookings in our property management software (Newbook) as well as other admin duties
  • Preparing properties for guest stays
  • Attending to guest issues
  • Communicating with owners
  • Coordinating with other staff and contract cleaners

The ideal candidate will be an all-rounder who thrives on providing a great customer experience. The right skills and attitude are more important than experience and we will train you in all aspects of the role. Previous experience in a similar role would be advantageous but is by no means essential.

We are looking for an individual who knows what great customer service is and has a strong worth ethic and can-do attitude. You will need to have a flexible approach, as the times you may need to work can be variable but in turn there is flexibility in what we can offer. You will be working both from home and in the field and some of the hours have flexibility to suit you. 

There will be a minimum of 40 hours per fortnight, and it would be ideal if you have an ability to work extra hours where possible. The hours will be worked to a set fortnightly roster as below and the number in brackets indicates the approximate hours each day.

Week 1 – Monday (8), Friday (8), Saturday (4), Sunday (8)

Week 2 – Monday (8), Friday (8)

You also need to be prepared to work or take calls in the evening on rostered days (most regularly on Fridays when guest arrive) and an extra allowance is paid for this.

Key Skills we are seeking are:

  • Strong admin skills and the ability to learn new systems quickly
  • Excellent attention to detail and able to follow detailed processes accurately
  • Excellent communication and customer service skills
  • Time & work management skills
  • Strong problem-solving ability and practical skills
  • Honesty, Trustworthiness, and Integrity
  • A reasonable level of physical fitness (you can need to go up ladders and under houses on rare occasions)

The applicant will need to:

  • Live within 10 minutes of Mangawhai Heads or be prepared to relocate
  • Live in an area with good SPARK mobile coverage and have internet access
  • Have a suitable space at home to work undistracted and access to a PC and the internet
  • Have a clean and valid NZ driver’s licence or valid international driver’s licence
  • Have a clean and tidy vehicle that is warranted, registered, and insured. A vehicle will be available for business use on most days but on some days (most commonly Fridays) you may need to use your own vehicle and you will be reimbursed for mileage when this is required.
  • Be a legal resident of New Zealand or hold a valid work visa

We offer the right candidate the opportunity to;

  • Earn a competitive salary
  • Live in a beautiful location and enjoy a great lifestyle
  • Develop your career in a growing tourism-based business

If you feel like this would be a great match for your skills and experience, we’d love to hear from you. To apply, please send a covering letter outlining your suitability for this role along with your current CV to  info@bachstay.co.nz

Bach Stay NZ Ltd values diversity and is an equal-opportunity employer.

Interested in this role?
Email your CV and job reference number: B667 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Representative - Hertz Australia Pty Ltd

Full Time Auckland

Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today.

To continue our success in the future of car rental, we’re looking for a customer focused, high performing Customer Vehicle Representative to join our exceptional team and grow your career!

About the Role?

As a Customer Vehicle Representative, you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. The selected candidate will be based at our Auckland Store.

In this role you will;

Create a positive customer experience by greeting and engaging our valued customers
Complete rental and return transactions efficiently and accurately
Sell Hertz rental options to our valued customers
Ensure overall customer satisfaction by resolving issues
Ensure all features of the vehicles are operational when returned by renting customer.
Detail vehicles to the Hertz standard
Ferry vehicles as needed
About You?

To be successful in this position, our newest team member will have the following:

Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
Previous experience in customer service or sales; experience in rental industry preferred
Computer literacy skills required
Flexibility of working hours (7-day shift work including weekends & public holidays may apply)
A full and current NZ driver’s licence with the ability to drive automatic vehicles.
About the Offer?

In return for your hard work and dedication, you will be rewarded with:

A competitive hourly rate & incentives
Opportunities for career growth and development
Full training and a company uniform
A supportive team environment
Leave loading & shift penalties applied to base hourly rates
Employee Benefits and a motivating company culture

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

Interested in this role?
Email your CV and job reference number: H298 to the campus you attend or attended. (Email addresses are listed below.)

Expression of Interest - Regional Flight Attendant ATR Fleet

permanent - Nelson, Napier, Tauranga

We are seeking applications for Regional Cabin Crew in our ATR fleet, for intakes in January 2022.  

The travel landscape has changed significantly in the last year.  Our regional airline is busier than ever and we’re now looking for Regional Cabin Crew to join our team in our Napier, Nelson and Tauranga bases. Our Regional Flight Attendants are passionate about customers and regional New Zealand and you’ll play an integral part in flying Kiwis around the country while getting to know all the best regional spots. You’ll get our customers to their destinations safely and on time while demonstrating strong leadership, along with delivering an excellent customer service experience.  

A little bit about our Regional based Flight Attendants

There are many advantages to becoming a regional Flight Attendant. Working locally means you’re never too far from home. You will be ensuring safety in the cabin, providing in-flight service to customers and liaising with Pilots and Ground Staff to ensure a seamless and on-time experience. 

The environment on our regional New-Zealand aircraft is friendly and informal, allowing you to chat with our guests and point out areas of interest during your flight and tailor your customer service to a wide range of passengers. You will be able to step up, take charge of matters in-flight and really own your role.   

ATR Fleet

As a Flight Attendant with our ATR fleet you have the best of both worlds. Not only do you operate on the domestic main trunk routes, you also get to enjoy the amazing scenery and sights of regional New Zealand. You operate from Invercargill to Auckland and everywhere else in between so you will become a true ambassador and explorer of New Zealand. In a day you will meet our corporate customers, overseas tourists, sports teams, families and other customers who may need some extra care and everyone in between. No two days are the same and you are constantly thinking on your feet to look after and deliver a quality customer service experience. 

Key requirements 

  • Entitled to live and work permanently in New Zealand at the time of applying (NZ Permanent Resident/Citizen or Australian Citizen) 
  • Minimum Restricted or Full New Zealand Driver Licence with reliable transport 
  • Minimum 2 years customer service experience in a high pressured and customer centric environment is preferred. We are looking for someone with a natural passion for people, ability to cope under pressure, and be resilient in unforeseen circumstances such as medical emergencies
  • We operate in a 24/7 industry, so you will need to commit to rostered shifts, weekends and public holidays and be available for regular overnights away from your home base 
  • Compliance with our Uniform Standards 

Why join Air New Zealand? 

As a Flight Attendant, you will get to achieve a work/life balance and lifestyle. Our Regional Flight Attendants are close-knit, supportive and professional and you will get the opportunity to work with many experienced Flight Attendants as you gain confidence in the role. You will receive full training, and an opportunity to develop superior customer service skills in a high-paced environment. 

Please note: you must reside within a 90 minute commute of the base that you are applying for in order to be considered for the role.  

At Air New Zealand, we are proud supporters of diversity and inclusion and believe that the people are our greatest asset. While everything else we do in our operation can be replicated by our competitors, it’s is our people that truly set us apart. We nurture an environment that is holistically inclusive, diverse and collaborative. We are firm believers in celebrating differences and encouraging a workplace and culture where you can be yourself and thrive.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. “Seek to bring distant horizons closer. Once near, seize them and make them your reality.”

Interested in this role?
Email your CV and job reference number: A728 to the campus you attend or attended. (Email addresses are listed below.)

Guest Service Agent JUCY Snooze Queenstown

Full Time - Queenstown

Set in the heart of the adrenaline seeking capital of New Zealand, JUCY Snooze Queenstown is a unique accommodation provider surrounded by soaring mountains, picturesque views from our iconic Rooftop Bar, Miss Lucy’s, and funky POD style accommodation.

Kick off your tourism career and join the JUCY Snooze crew as a multi-tasking Guest Service Agent. As a key member of the front office team, you will provide overall support to all day-to-day operational elements of the Hotel. The Guest Service Agent will be working alongside the hotel Duty Manager and Hotel Manager to ensure the smooth daily running of the hotel whilst ensuring our guests receive the very best genuine hospitality. As we are a small team, you will also gain valuable experience working across various departments within the hotel when required.

Each guest that walks into JUCY Snooze will be welcomed and acknowledged with the highest level of customer service, when international travel resumes our hotel is a buzz with people from all different cultures, combine your passion for hotels with a love for travel all in one. Our new GSA will have a positive and professional upbeat personality with a desire to deliver outstanding customer service to our guests. Previous hotel experience is preferred.

Responsibilities includes below but not limited to- 

  • Welcoming guests to our JUCY hotel
  • Checking in and checking out guests 
  • Answering guest queries, recommending and booking tours
  • Daily cashiering and other general Front Desk duties 
  • Ensure security and safety of the hotel at all times 
  • Assist Housekeeping department when required
  • Daily reports
  • Other duties that might arise as part of everyday operations 
  • Ability to work unsupervised and use your intuitive to solve problems
  • Adhere to the JUCY brand philosophy  
  • Promote and represent JUCY positively at all times  
  • Adhere to JUCY’s health and safety policies and procedures 

At JUCY Snooze we offer   

  • Opportunity to take your career further in the Tourism industry   
  • Amazing company culture, with people from all over the world   
  • Great JUCY and EVENT perks including 25% off in our Rooftop bar!

Does it sound like you?   

  • 1-year customer service or previous experience in a similar hotel role   
  • Excellent customer service skills and attention to detail
  • Be available on a 7 days rotating roster, including weekends and public holidays
  • Flexibility to adapt and support the hotels across busy periods
  • Enjoy working on your own to get the job done but also as part of a multi-   cultural team
  • Punctuality, flexibility, independence and professionalism   
  • Positive and can-do attitude   

Our values at JUCY are Fun, Family, Pride and Passion and we live and breathe these values every day. If you’re all about delivering amazing customer experiences, please apply now and tell us more about yourself

Interested in this role?
Email your CV and job reference number: J333 to the campus you attend or attended. (Email addresses are listed below.)

Night Auditor/Reception - Jucy Snooze

Part Time - Christchurch

The Night Auditor is a key member of the Front Office team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. Each guest that walks into JUCY Snooze will be welcomed and acknowledged with the JUCY vibe & culture of positive customer service. 

With a combination of a passion for the job and the right communication with other departments the Nigh Auditor have the ability make the guest’s experience more than memorable.

  • Assist in reception and reservations as required 
  • All normal duties assigned to the receptionist 
  • Check guests in and out 
  • Assist with guest luggage 
  • Maintain cleanliness of the hotel public areas 
  • Attend to guest requests 
  • Review all daily sales transactions of front office
  • Other duties that might arise in the everyday run of the reception hotel
 
Interested in this role?
Email your CV and job reference number: J111 to the campus you attend or attended. (Email addresses are listed below.)

Administrator - Skyline Enterprises

Part Time Permanent - Rotorua

An opportunity has arisen in one of Rotorua’s leading visitor attractions, Skyline Rotorua. We are seeking an experienced and capable person to work in our busy administration team.

You will need to have the ability to work autonomously and as part of a team. Your role will be responsible for assisting as and where required across all facets of the Administration team. No two days will be the same with responsibilities for reception, auditing, effective processing of accounts receivable and payable, banking, reservations, and any other administrative duties as and when required.

The key skills required for this role include:

  • A professional attitude and appearance
  • A friendly, patient, and mature personality with a superb phone manner
  • The ability to multi-task and use your initiative
  • Motivated to exceed customer expectations with their level of service
  • Sound numeric and computer skills including the MS Suite
  • Attention to detail
  • At least 3 years office administration experience
  • Previous experience in cash handling and/or banking is preferred
  • Previous experience in accounts payable and receivable is preferred

Flexibility with working hours is essential as the successful candidate will be required to work rostered shifts largely over weekends, school holidays & public holidays.

Safety is a high priority in our working environment. All candidates must agree to comply with the company’s health and safety procedures which includes random drug and alcohol testing.

In return we offer competitive rates of pay, uniform, spectacular views, and a great working environment.

Only those with the right to legally work in New Zealand may apply.

Interested in this role?
Email your CV and job reference number: S300 to the campus you attend or attended. (Email addresses are listed below.)

Airline Customer Service Agents - Swissport

Part Time - Wellington Airport

We are seeking applications from talented individuals to join our team! 

Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries across six continents. We are committed to delivering safe, high quality services for our clients and their customers across the globe.

Swissport Customer Service Agents are responsible for ensuring a positive experience for all passengers between the terminal and the aircraft. Our Customer Service team is helpful, knowledgeable and courteous, focussed on ensuring that every passenger is treated with kindness, the utmost respect and an ever-present smile.

We are great team players working collaboratively with others whilst being focussed on safety as top priority and working to meet our airline client schedules. In an ever-changing environment our team delivers safe and efficient services on behalf of the many airlines that choose Swissport to provide their on-the-ground services.

The airport is a fast-paced and safety focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes and weekends.

What would make you stand out for this role?

  • You’re focused on delivering exceptional and safe service
  • You have strong personal skills and can be an effective team player
  • You’re committed to learning and personal growth
  • You’re self-confident and can stay calm under pressure
  • You have excellent presentation and grooming
  • You’re organised and can manage your time well
  • You’re physically capable of handling passenger baggage and manoeuvring wheelchairs as required
  • You have a driver’s license
  • You’re a fluent English speaker
  • You have basic – intermediate computer skills.
  • If successful you would need to undertake security/background checks including police check, pre-employment drug and alcohol screening and dangerous goods training prior to commencing training.

Why you will love working for Swissport:

  • Swissport is the world’s leading provider of ground and air cargo services, active in more than 269 airports in 47 countries across six continents
  • Our roles are permanent part-time, with full training provided
  • Industry benefits
  • Airport parking is provided

Looking for an exciting new challenge?

If this sounds like you, and you’re looking for a new challenge, rewarding new career, lots of training and development opportunities, then don’t miss out apply now!

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category.

Please note

It is a requirement that all prospective employees be fully vaccinated in relation to COVID-19 prior to commencing employment with Swissport. In addition all prospective employees will be required to produce documentary evidence disclosing vaccination status on request.

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Interested in this role?
Email your CV and job reference number: S220 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service / Reservations - Cycle Journeys Ltd - Christchurch

Full Time - Sydenham Christchurch

We are seeking a great Customer Service/ Reservations Administrator to work with us as we transition our booking process while maintaining superb customer interface.  The role involves working closely with a range of accommodation providers, which will be based on the personal relationships you develop with them as you gain the first hand knowledge you will have on all four trails.

Cycle Journeys has expanded to cover trips on the Alps 2 Ocean and West Coast Wilderness cycle trails, the exciting new Paparoa Great Walk / Cycle and now Tasman’s Great Taste Trail to our portfolio.  We now seek someone to join our Christchurch based team to help us exceed our customer expectations with the outstanding itineraries we build for self guided groups and individuals.

We seek a someone with

  • A sparkling personality and enthusiastic outlook
  • A very high attention to detail and accuracy ( both written and numeric )
  • An openness to receive endless impossible requests and will bend over backwards to satisfy them.
  • Have solid through to awesome computer skills.
  • The natural ability to develop strong working relationships.
  • An empathy with others and an ability to work with a small highly motivated team to develop the best possible vacation itineraries.
  • The ability to work with changing levels and styles of work load over the season.
  • A great sense of humour and a passion for the outdoors / cycling so you can talk the talk and walk the walk.

We offer work flexibility, personal challenges and a developing work role, based from our lovely new Sydenham based depot.  You will be expected to actually ride these trails as part of our We Know: We Care hands on philosophy. 

Interested in this role?
Email your CV and job reference number: C944 to the campus you attend or attended. (Email addresses are listed below.)

Guest Service Agent - Rydges Wellintgon Airport

Part Time - Wellington Airport

Rydges Wellington Airport is a brand new purpose built Hotel with state of the art facilities and first class bar and dining experiences. Located within the Wellington Airport precinct, the Hotel is integrated in the terminal building complex, with direct access to the domestic and international terminals. This cutting edge 134 room purpose built hotel offers guests a convenient and refreshing airport dining and accommodation experience.

We seek a Guest Service Agent to join our team. In this role you will to be working within a team dedicated to providing exceptional customer service. Prior experience in customer service is essential. You will possess an outgoing personality and be totally committed to providing excellent customer service, as this role is the “Director of First and Last Impressions”.

An immediate start is available.  Candidates with current availability would be preferred.

As the Hotel operates a rotating 24-hour roster, the position requires availability for overnight shifts in addition to the predominately rostered day shifts.

Key tasks include :

* Attending to check-ins and check-outs

* Assisting with reservations when required

* Cashiering and balancing shift transactions

* Answering general guest enquires

* Ensuring every guest receives an exceptional Rydges experience

Successful applicants will :

* Be well organised, helpful and have an exceptional attention to detail

* Have experience in dealing with customers on the phone and face-to- face

* Be able to stay calm and focussed in a face paced environment

* Confident in dealing with any situation

* Display common sense and initiative

* Prior experience with Opera would be an advantage

* Possess a “Can-Do” attitude

* Be exceptionally personally presented

Unfortunately only short listed candidates will be contacted.

Applicants for this position should have NZ residency or a valid NZ work visa.

Interested in this role?
Email your CV and job reference number: R482 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Superstar - Taupo Tandem Skydiving

Full Time - Taupo

We’re hiring!

We’re looking for a Customer Service superstar to join our awesome team here at Taupo Tandem Skydiving, Taupo.

Taupo Tandem Skydiving is a family owned and operated business running since 1992. We pride ourselves on our customer service and the products we provide, always looking for ways to improve and grow to perfect the experience of Skydiving for our customers.

About the role:
This role would includes a mixture of taking bookings in our front office, customer service and working outdoors. Each role is very important when it comes to adding to our customers’ skydive experience. An ideal candidate would be able to work well under pressure, has a passion for tourism and customer service, and loves a bit of adventure. You would be a part of an excellent team in a busy, challenging but fun environment with commissions based on sales.

Skills and experience
If you think this is the job for you, you’ll need…

  • Legally able to work in New Zealand
  • Full NZ driver license (preferred)
  • To be mature, reliable and able to play an integral part in the customer experience
  • An outgoing and enthusiastic personality and ability to multi-task under pressure
  • Ability to adhere to Health and Safety standards
  • Good communication skills with fluent English
  • Ability to work with a large and diverse team
  • Meaningful/relevant experience in customer service and has worked in the tourism industry would be advantageous, but not a requirement.

If you tick all the boxes, and legally able to work in New Zealand we’d love to see your application. You would be working for a company who set high industry standards and have worldwide recognition in skydiving. We’re all about developing and cultivating a crew that mirrors and represents those standards.

Interested in this role?
Email your CV and job reference number: T887 to the campus you attend or attended. (Email addresses are listed below.)

Reservations Agent - Wairakei Resort Taupo and Chateau Tongariro Hotel

Full Time - Taupo

Wairakei Resort Taupo and Chateau Tongariro Hotel are currently seeking a Reservations Agent to join our busy reservations office. The reservations department is responsible for all guest reservations and enquires, this role is based at Wairakei Resort Taupo.

As the team looks after two very different properties your daily work will always be challenging and varied. You will be required to provide insightful information about the hotels and the immediate areas. Full training and opportunities for you to experience the local attractions will be provided.

As you will often be the hotels first contact for guests, the successful applicant will display a mature, positive and professional manner that makes any potential guest feel welcome.

Requirements for the role include:

  • Positive attitude – outgoing, positive personality and an ability to build rapport with people quickly and efficiently
  • Excellent communication skills – both verbal and written with proven experience
  • Computer skills
  • Professional phone manner
  • Maturity and confidence – ability to work in a challenging environment
  • Great organisational skills – ability to attend to a variety of tasks in a professional and timely manner
  • Previous hotel experience in reception and/or reservations is preferred
  • Knowledge of Opera is a bonus

If this sounds like you, click the apply now! 

Wairakei Resort is a New Zealand institution. You will not only get the chance to enjoy working in our unique environment in the Wairakei Geothermal Valley, but our Company offers a competitive salary in conjunction with experience, we thrive on training and development and have excellent career opportunities. Other great bonuses are discounted hotel rates, complimentary meals on duty, uniform, use of our Resort facilities including golf, tennis, squash, swimming pool and free use of the fully equipped gymnasium. 

Interested in this role?
Email your CV and job reference number: W006 to the campus you attend or attended. (Email addresses are listed below.)

Customer Experience & Sales Representative - SIXT Rentals

Full Time Auckland Airport

About Us:

SIXT Rent a Car is a market-leading rental company that is at the forefront of “new mobility” providing rental and subscription on a wide range of premium and luxury motor vehicles

In New Zealand we are owned by the Giltrap Group, a family-owned New Zealand business with a mission to deliver a world-leading customer experience.

We love cars, and we care about our people. Across the Giltrap Group, we share a common vision to be the best at whatever we do. We believe this is done by working together, taking ownership to do the right thing, and going the extra mile every time.

About the Role:

We are looking for a motivated Sales Professional to join our team based in our Auckland Airport branch. Reporting to the Branch Manager you will be trained to work independently and make decisions within clear guidelines and have a strong focus on sales and delivering an outstanding and exciting experience for our customers.

The role will see you:

Create a positive customer experience by greeting and assisting our valued customers
Engage with our clients and provide information on our city and on Aotearoa New Zealand
Complete rental and return transactions efficiently and accurately
Assist with branch administration and daily business duties
Sell premium rental options to our valued clients
Ensure overall customer satisfaction by following processes and resolving issues independently
Multi-task and in a sole charge work environment at times
Be a positive team member
Key Experience we are looking for:

Great communication skills, a positive attitude, and likes dealing with people
Previous customer service or sales experience: tourism/car rental knowledge an advantage
Good tourist knowledge of Auckland and New Zealand
Ability to work independently and be proactive
The full-time position is 40 hours per week working on a rotating roster across 7 days between our operational hours from 06: 00 am to 7:30 pm (please only apply if you are able to commit to a roster).
Current Full NZ driver’s license
NZ residency or a valid NZ work visa.
This is a unique opportunity to join the Giltrap Group in Auckland.

What’s in it for you?

You’ll be part of a New Zealand-owned company that is working hard to be at the cutting edge of mobility. We offer training, ongoing support, and real career prospects.

What we offer:

initial and ongoing training
competitive wage & uncapped monthly incentives
uniform supplied
genuine prospects for promotion
If you have the skills and mindset, please apply by the closing date of 14 October 2021.

Only applicants with the right to legally live and work in NZ are eligible to apply for this role.

Interested in this role?
Email your CV and job reference number: S666 to the campus you attend or attended. (Email addresses are listed below.)

Airline Operations Team Member - Barrier Air

Part Time - Permanent - Whitianga

Barrier Air is on mission to provide the best possible customer service!

We are seeking permanent part time Airline Operation Team Members to join our team at Whitianga.

We operate daily scheduled flights to Great Barrier Island and Kaitaia, with our Whitianga service commencing 16 December 2021.

Our airline operates 7 days a week. You must be able to work to a roster and weekend work is a requirement.

This role is multi-faceted and preform a range of duties which include:

  • Check-in
  • Loading and unloading aircraft
  • Baggage handling
  • Reservations
  • Boarding flights
  • Escorting passengers while airside
  • Administrative tasks as required

We are seeking someone who has a passion for providing excellent customer service, has the ability to multi-task, has excellent communication skills, and has a “can do attitude”. This role includes heavy lifting and bending throughout the shift.

The role offers these benefits:

  • Airport parking
  • Staff uniform
  • Staff travel

A background and experience in Customer Service-related roles is a significant advantage. A background in aviation is also an advantage, however not a requirement.

You must have a full clean NZ Driver’s license.

Applicants for this position should have NZ residency or a valid NZ work visa.

Interested in this role?
Email your CV and job reference number: B273 to the campus you attend or attended. (Email addresses are listed below.)

Airline Ground Crew - Barrier Air

Full Time - Permanent - Auckland Airport

We are seeking permanent full time Ramp Team Members to join our Airline Operations Team at Auckland Airport.

Barrier Air operate daily scheduled flights to Great Barrier Island and Kaitaia, with our Whitianga service commencing 16 December 2021.

Our airline operates 7 days a week. You must be able to work to a roster and weekend work is a requirement.

Our Ramp Team Members preform a range of duties including:

  • Baggage handling
  • Loading and unloading aircraft
  • Aircraft cleaning
  • Freight processing
  • Escorting passengers while airside
  • Driving company vehicles

We are seeking someone who has a passion for providing excellent customer service, has the ability to multi-task, has excellent communication skills, and has a “can do attitude”. This role includes heavy lifting and bending throughout the shift, and working outside in the elements.

The role offers these benefits:

  • Free Airport parking
  • Staff uniform
  • Staff travel

A background in aviation is an advantage, however not a requirement.

You must have a full clean NZ Driver’s license.

Applicants for this position should have NZ residency or a valid NZ work visa.

Interested in this role?
Email your CV and job reference number: B005 to the campus you attend or attended. (Email addresses are listed below.)

Travel Consultant Viva Expeditions Ltd

Part time: 25 – 30 hours per week. Some flexibility with work hours & location.

This will either be a junior or intermediate reservations consultant role, depending on experience. The reservations consultant will be responsible for; communicating with Viva clients, preparing quotes and bookings, and maintaining all aspects of the booking to a high level of accuracy, and in a timely manner. The reservations consultant will be responsible for New Zealand tailor made itineraries, Southern Lights by Flight bookings, and also assist Vivas product manager with preparing small group tours, and ongoing file maintenance. There will be opportunity and the expectation for the candidate to grow into a senior consultant position.

Part time: 25 – 30 hours per week.
Some flexibility with work hours & location. 

Responsibilities 

  • Answering phone and email enquiry from clients in an efficient and friendly manner
  • Booking clients onto Viva Expeditions Southern Lights by Flight and group tours, making sure client is provided with all information required. 
  • Prepare tailor made quotes for New Zealand travel, and assist senior consultants with more complex bookings, for continual skills development
  • Assist the group coordinator/product manager with tour administration work as requested
  • On occasion, assist with operations on a tour, eg. Operations onboard the Southern Lights by Flight
  • Always going the extra mile to provide outstanding customer service 
  • Keeping up to date with product knowledge, health and safety requirements, new product and travel trends

Administrative tasks

  • Maintaining up to date booking forms, collecting passport details, insurance information
  • Preparing word itineraries and ongoing file management
  • Preparing invoices and following up on payments due
  • Assist groups coordinator with group tour reservations
  • Assist with general office admin tasks to support the product manager as required

Key skills required

  • Passion for travel and learning about new travel product. 
  • Extensive travel experience in New Zealand, and added bonus of additional travel experience to one of Viva Expeditions other core destinations; Latin America, Arctic, Antarctica. 
  • Drive to provide excellent customer service
  • Experience working in a sales-based environment with team targets
  • Attention to detail, ability to process data like passport details quickly with 100% accuracy 
  • Expert in using Microsoft word and excel, google documents
  • Ability to perform mathematical calculations; mark ups, GST etc.
  • Knowledge of a GDS (Airfares) desirable
  • Able to work autonomously and as a team sharing your knowledge and passion.
Interested in this role?
Email your CV and job reference number: V009 to the campus you attend or attended. (Email addresses are listed below.)

Room Attendant/Housekeeper - Naumi Hotels

Contract - Auckland Airport location

What makes Naumi, Naumi…

“Make sure everything you do is so completely crazy it’s unbelievable.”

Naumi Hotels is a boutique hospitality group, whose brand is synonymous with whimsical spaces, imaginative micro-experiences, bespoke services and prime locality.

Check out naumihotels.com to see for yourself what makes all our Naumi Hotels unique and like no other.  The hotels are distinctive representations of the brands personality.

The hotel where you will be based is our Auckland Airport Hotel on Kirkbride Road, which has joined the frontline of New Zealand’s defence against COVID-19.  The work we do is essential, and our team are very proud and passionate about providing the very best hospitality to our returning fellow kiwis.

Auckland Airport was carefully designed to exude contemporary yet bold accents inspired by the visual features of New Zealand’s native bird the Tui bird.  The hotel offers a sensory experience to guests through nature’s colour palette and visual installations.  It has 193 spacious rooms with patios and over 2500 sqm of event space.  It has a swimming pool, gym and in normal operating times a delightful Asian influenced cuisine restaurant that completes the experience. 

 We are hunting for…

We are on the hunt for more Room Attendants/Housekeepers to join our busy housekeeping Department, we take Health & Safety seriously and there are full protocols and procedures in place to manage guest and staff safety.   You will need to have passion and high energy for the role and an eye for detail.

Flexibility in working hours will be required as the working roster will be spread over seven days.

Our next Naumi leading Lady or Gent will. . . 

  • Being familiar with, and following all MOH protocols with regards to guest and staff health, safety and wellbeing
  • General housekeeping duties
  • Collect rubbish from outside of guest rooms and ensure correct disposal method
  • Drop linens to rooms and collect dirty linens (as required) to agreed protocols
  • Be original, creative and innovative
  • Guest focused with flair, and highly motivated
  • Experience in similar role preferred or willingness to learn and pick things up quickly.

Enjoy working at Naumi…

  • We offer a competitive salary
  • Complimentary meals while working
  • Supportive and encouraging leadership
  • Great growth and development opportunities
  • 40% discount on accommodation when staying at any of our hotels in NZ, Australia and Singapore
  • Lots of fun!

Start your journey with us – apply now! 

Naumi… a world of possibilities and dreams.

Applicants must be legally entitled to work in New Zealand. 

Interested in this role?
Email your CV and job reference number: N998 to the campus you attend or attended. (Email addresses are listed below.)

Cruise Director - Heritage Expeditions Ltd

Contract - Full Time - within the New Zealand, the Subantarctic Islands and Antarctic regions

Cruise Director/ Hotel Manager 
Location: onboard our expedition vessel within the New Zealand, the Subantarctic Islands and Antarctic regions.

Looking for a new challenge and an adventure,?

Work, where the destination changes each day

The Company
Heritage Expeditions delivers expedition cruises to the places most people only dream of, developing awareness and conservation of the natural world through responsible travel.
We are recruiting for the Cruise Director / Hotel Manager role to join a small team onboard our expedition cruise vessels sailing the Australian and New Zealand Sub Antarctic, Antarctica, and the Russian Far East, starting in November 2021.

The Role
This is not your standard hotel manager job !
Working as the ocean dictates, you will be part of an onboard team delivering the onboard programme in support of Heritage Expeditions expedition cruise programme. The role is contract across a Southern Ocean season from mid-November 2021 to mid-March 2022 with potential for further contracts into the Russian Far East.  We are seeking staff to work on a rotational basis. 

As a vital member of our team, day to day life is not all about life onboard, you will get to experience zodiac trips and overland expeditions, witnessing unique and captivating fauna and flora. 

We need all-rounders with the x factor onboard as your duties will include:

  • Being the primary  contact for our onboard guests in delivering the hotel support for the voyage
  • Providing a personalised and enthusiastic experience
  • Co-ordination across the staff and hotel team
  • Onboard administration of inventory, timely ordering and resupply 
  • Ensuring the management of and accuracy of the onboard POS system and supporting accounts

Skills & Experience
The successful candidates must be currently based in New Zealand and will have:

  • Ability to showcase adaptability, creativity as well as quality and precision in your execution.
  • Excellent attitude, unafraid of hard work, is a good communicator, organised, focused, a team player and able to prioritise workloads.
  • Confidence planning ahead for extended periods without resupply.
  • Flexible nature with an ability to adjust your schedule.
  • Minimum 3 years hospitality or hotel industry experience within reputable establishments, preferably at a management level
  • Previous experience working on a vessel will be advantageous. 

What’s on offer

  • Once in a lifetime opportunity to visit some of the world’s most beautiful and iconic wild regions.
  • Outstanding team culture, where life-long friendships are made.
  • Excellent career progression in an expanding and diverse industry 
Interested in this role?
Email your CV and job reference number: H000 to the campus you attend or attended. (Email addresses are listed below.)

Guest Service Agent - Peppers Retreats Resorts and Hotels CHC

Full Time - Christchurch

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars.  Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group’s complete loyalty program, ALL – Accor Live Limitless.

Just 15 minutes out of Christchurch, on the banks of Lake Kaikainui and with the spectacular Southern Alps as a backdrop, lies this resort-style hotel. Having its own championship golf course, trout –filled streams for fly fishing, and superb food and beverage outlet specialising in Canterbury produce makes Peppers Clearwater a popular conference venue – and a fun place to work.

Do you go the extra mile to create a memorable guest experiences? Join our motivated and vibrant Front Office Team as a Guest Service Agent and build your career with Accor.

As our next Guest Service Agent, you will:

  • Deliver service excellence, from check in to check out and everywhere in between
  • Often be the first point of contact for guests and visitors
  • Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
  • Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

What we are looking for:

  • The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
  • Strong communication skills and pride in personal presentation
  • A passionate person who is able to make both their colleagues and guests smile
  • Someone with apparent energy and a positive attitude, that they will bring with them to every single shift
  • A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay

Why work for Accor?

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals. 

Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.

Interested in this role?
Email your CV and job reference number: P995 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Call Centre - StraitNZ

Full Time - Wellington

​Bluebridge Cook Strait Ferries is famous for our better value fares, every day warm Kiwi hospitality – with the highest NPS in the industry. Part of the StraitNZ group, Bluebridge Cook Strait Ferries (formerly known as Strait Shipping or Bluebridge) is in an exciting growth and future focused phase. It’s a great time to join a travel brand that more Kiwis than ever are embracing as they cross the Cook Strait.

What is the role?
The Customer Service Representative – Contact Centre is the first point of contact for our customers. You will be responsible for providing information, service, and travel bookings, and ensuring every experience is delivered with our authentic and warm customer service.You’ll be in the thick of the operation with a great team who are committed to providing top-class customer service. You’ll answer and make calls to a diverse range of customers who may be enquiring about making a booking for their next holiday or looking to move their freight items across the Cook Strait. Whether finding the right product to sell or going the extra mile to find out the information, keeping the customer at the core of everything you do is the key to delivering a great experience.While taking and making phone calls is the foundation of the role, developing skills to communicate with customers in an omni-channel manner, particularly through digital and social channels will be important.The role involves rostered work within the Bluebridge contact centre hours of 8am – 8pm, 7 days a week, so weekend work may be required.What are we looking for?
This is a customer-facing role in a dynamic operational environment. You’ll be a clear and confident communicator who isn’t fazed when having to deal with a diverse range of customer queries and the occasional disruption to operations that are an inevitable part of a shipping business.We are looking for enthusiastic team players with a positive can-do attitude, fantastic communication skills and ability to remain calm under pressure. You’ll be tech savvy and can pick up new systems quickly and have high attention to detail.The successful applicants will display the following experience and traits:

  • Experience working in an operational contact centre, preferably within the travel / hospitality or freight & logistics industries.
  • Confident working with reservation and operational software as well as Microsoft Office products and phone systems.
  • Driven by meeting targets and commercial goals.
  • Committed to providing outstanding customer service.
  • You’ll be adaptable and can take operational disruption in your stride.

What’s on offer is a competitive salary package, a convenient CBD location and staff travel benefits on our ferries during off-peak times. If this role sounds like you then jump aboard and be part of the journey.

Please note, as part of our recruitment process you must satisfy a pre-employment medical, drug test and a Ministry of Justice check to be considered for this position.

Applicants for this position must hold the legal right to live and work in New Zealand.

Interested in this role?
Email your CV and job reference number: B000 to the campus you attend or attended. (Email addresses are listed below.)

Housekeeping Roles - Haka Lodges

9 Hours per week - Haka Lodge Bay of Islands, Haka Lodge Auckland, Haka Lodge Taupo, Haka Lodge Queenstown

We’re Hiring Housekeepers!

Are you ready for a working staycation in a must-visit NZ location?

Our network of award-winning, up-market backpacker lodges are looking for fabulous housekeepers to join our friendly and international team.  

Housekeeping Roles:

  • Locations: Haka Lodge Bay of Islands, Haka Lodge Auckland, Haka Lodge Taupo, Haka Lodge Queenstown
  • Hours – just 9 hours per week!
  • Duties – cleaning, bed-making, occasional front desk work, and on-call night porter.
  • Duration – minimum of 8 weeks commitment during which all training will be provided.
  • Pay – the 9 hours pay covers your weekly accommodation cost.
  • Extra Paid Hours – additional shifts may be available to cover sick leave and holidays.

You Need:

  • A valid visa and IRD number (we are not able to sponsor for this role)
  • The ability to live onsite – this is an onsite live-in position
  • A positive attitude
  • Attention to detail

Please Note:

  • This is a live onsite position – the 10 hours pay covers your weekly accommodation cost.
  • The accommodation provided includes free WiFi and laundry facilities.
  • The accommodation is in a staff-only dorm.
  • The accommodation is for the employed worker only – partners are not allowed to stay in staff accommodation

If this sounds like you, please email your CV and cover letter 

Interested in this role?
Email your CV and job reference number: H298 to the campus you attend or attended. (Email addresses are listed below.)

School Holiday Programme Facilitators - Orongo Bay Holiday Park

Fixed Term (3rd-28th January) - Russell Bay of Islands

We are looking for keen, nature loving, fun people to be involved in the ongoing facilitation of our Nature Based Kids Holiday Programme.  

This is a Summer holiday job from 3rd – 28th January 2022.  

Our programme supports the Park’s vision around making memories as nature intended and promoting our natural environment.  We are committed to Kaitiakitanga.  All of our activities are nature and/or maori culture related and use natural resources.

What will I do?  

You will have a love of the outdoors, with lots of energy to explore the Park and support our highly energetic tamariki.  

You will be flexible and have a strong sense of responsibility for the wellbeing, health and safety of our children.  

You will have lots of great ideas to support the planning of each programme.   You will then carry out the activities with the children in an upbeat and fun manner.

Following different themes, such as Maori Culture, Predator Free NZ, Kaitiakitanga, you will support a group of 5-12 year olds with games and specific arts and crafts activities. welcome expert volunteers to educate through fun and play.  

Aside from the planned themed activities a standard day could include exploring the kiwi trail, feeding the eels on secret island, checking out cicada city, building dens, feeding the chickens, hanging hammocks in the trees and toasting marshmallows around the firepit.  

Do you have what it takes?
Experience and a love for working with children is essential.  

An understanding of play based learning or a willingness to learn.

An educational qualification is desirable.

An ability to understand and respond to children’s needs and meet our regulatory requirements. – training given.

You will be given training.

Interested in this role?
Email your CV and job reference number: O964 to the campus you attend or attended. (Email addresses are listed below.)

Housekeeping Roles - Orongo Bay Holiday Park

part-time/casual - Russell Bay of Islands

What will I do?
You will carry out tasks in accordance with a daily schedule provided to you by our Office.
You will complete a cleaning checklist for each task you complete which will then be signed-off by another member of the team.
You may be required to check and sign-off the tasks of other members of your team as well.
You will advise the Park Manager of any timing conflicts and discuss and rearrange the priority of jobs.
You will also advise the office of any breakages, damage and/or maintenance issues as soon as they are identified.
Tasks may include cleaning accommodation and facilities, cleaning BBQs and sweeping/washing decks, windows, reorganising the laundry area, washing/drying bedding, arranging for laundry pick up and drop off and many other tasks.

Do you have what it takes?
You will be honest, fit, energetic and a flexible worker, confident in working independently.
High expectations of cleanliness and attention to detail is a must.
You will have a can-do attitude, be prepared to work different shifts, go above and beyond, and be flexible to turn your hand to other roles as and when required.
You will be given training.

Interested in this role?
Email your CV and job reference number: O954 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Roles -Orongo Bay Holiday Park

part-time/full-time/fixed term - Russell Bay of Islands

About the role:

Our office is the first point of face to face contact with our guests. Guests arrive at the reception to check-in or out, to book accommodation and campsites, to purchase items from the shop, book trips, and ask for recommendations or advice.

Great customer service is of priority to deliver our world renowned kiwi hospitality.

You will be supporting the Park Manager in running the reception and office as well as supporting other team members in their varying roles.

You will learn about Russell, the Bay of Islands and all the local activities to provide advice on itineraries.

You will be given the opportunity to do famils (free familiarisation trips) of some of the local activities so that you can pass on your first hand experiences and knowledge to support the itineraries of our guests’ stay.

What will I do?

You will be a confident and charismatic people person to deliver a warm welcome to all our guests and visitors to the office. You will have excellent administrative and communication skills and honesty and integrity is a must.

Your key duties:

  • Answering the phone
  • Greeting guests
  • Entering details into the booking system
  • The checking in/out process
  • Answering enquiries
  • Provide information about actvities in the area and make bookings with the activity providers.   
  • Taking Payments
  • General administrative duties
  • Additional rules and regulations of the Park
  • Supporting other roles around the Park

Any previous experience would be advantageous.

Do you have what it takes?

You will have a can-do attitude, be prepared to work different shifts, go above and beyond, and be flexible to turn your hand to other roles as and when required.

You will be given training.

Interested in this role?
Email your CV and job reference number: O994 to the campus you attend or attended. (Email addresses are listed below.)

Front line team in the park Rainbows End

Weekend HOURS AVAILABLE - Manukau

Weekend HOURS AVAILABLE – Fun on Demand!

Looking for hosts with big bold personalities to work and have fun with our guests visiting the park!!  

“Be a rainbow in someone else’s cloud!”  Looking for team members able to sprinkle kindness in the park…..generating joy and roars of laughter!

You must be able to commit to working every Weekend including school holiday hours in our front line team (please do not apply if you are unable to work weekends)

Rainbow’s End is proud to be one of Auckland’s favourite place to escape from the everyday, and we have a pipeline of exciting plans to bring more magic to more kiwis….

We are looking for team players to join our Rainbow’s End family.  You will need:

  • Personality plus with a positive outlook
  • Confident & energetic superstars that are guest focused
  • Must be able to work weekends and every school holidays
  • Kind, thoughtful and enjoy creating fun for others
  • Commitment to working safely with a mature outlook
  • Award winning Staff Training programs
  • Monthly Staff Recognition rewards
  • and much much more…..

If you are a team player with a fun, positive, ‘can-do’ attitude, who thrives on challenges and a fast paced environment, you will fit well with our culture.  This is an outstanding opportunity to join a well-respected iconic New Zealand business.

NB: Tertiary applicants (University level and higher) or equivalent preferred or if looking for a career change

  • NB: Due to the volume of applications, only shortlisted candidates will be contacted by phone. 

***Previous unsuccessful candidates do not need to re-apply

Safety is our number one priority, so all of our safety sensitive roles are subject to pre-employment and regular random drug testing.

** NB: Tertiary applicants (2nd to 4th year university level minimum) or equivalent preferred or if looking for a career change with growth

REMINDER: You will be rostered to work every Weekend including school holiday hours (please do not apply if you are unable to commit to working weekends)

Rainbow’s End is a Kiwi recreation icon. Since 1982 we’ve been delighting family and friends with the biggest and best rides in town. We started with a set of bumper boats and a big dream down the end of the Southern Motorway. Thirty nine years later we’ve built over 20 rides and attractions, and we’re still chasing the Rainbow with plenty more to come…. 

 
Interested in this role?
Email your CV and job reference number: R444 to the campus you attend or attended. (Email addresses are listed below.)

Visitor Services Assistant - Waitangi Limited

Part Time Maternity Contract - Far North

We are looking for an experienced and committed Visitor Services Assistant to join our Waharoa team here at the Waitangi Treaty Grounds. This position is for a period of 6-7 months covering Maternity Leave. We are seeking someone who is energetic, passionate about the tourism industry and able to think on their feet.

You must be flexible, reliable and available to work weekends and public holidays.

Key responsibilities for this role include:

  • Exceptional customer service
  • Sales experience
  • Outstanding communication
  • Attention to detail
  • Cash handling
  • Passion for the tourism industry
  • Local knowledge

If you think you have what it takes, please apply now!

Interested in this role?
Email your CV and job reference number: W348 to the campus you attend or attended. (Email addresses are listed below.)

Travel Sales Consultant - English/Punjabi/Hindi - Mann Travel

Full Time Mon - Fri - Papatoetoe Auckland

Mann Travel is a leading Travel Agency in Australia and New Zealand. We are looking for a passionate and experienced talent to join our NZ branch in Papatoetoe, Auckland.

As a branch staff, your role is to drive loyalty and revenue by initiating contacts with new travellers. Your connections will recognise the value of the clients; create brand engagement resulting in new sales and the potential purchase of additional product and
services.
Job Duties :

  • Liaising with clients in person, over the phone or via email to discuss their travel requirements.
  • Advising clients on suitable options for domestic or international destinations, insurance and fares.
  • Preparing customised itineraries to suit the clients’ preferences and budget.
  • Making and confirming bookings, often via a Global Distribution System (computerised central reservation system).

Skills and Experience Required :

  • Minimum 1-year experience as a sales consultant in a travel agency.
  • Must have used Amadeus or Galileo in their previous role.
  • Have good geographical knowledge
  • A high level of communication skills (both verbal and written)
  • Strong time management and organizational skills including multitasking & prioritize of workloads, as well as the ability to follow through on commitments to both customers and to the organization
  • Self-motivation and the ability to work autonomously and within a team environment
  • An exceptional Customer focus

Job Type: Full-time

Salary: $20.00 – $25.00 per hour

Schedule:

  • Monday to Friday

Experience:

  • Travel Agency Sales: 1 year (Required)

Location:

  • Papatoetoe, Auckland (Required)

Language:

  • hindi or Punjabi (Required)
Interested in this role?
Email your CV and job reference number: M000 to the campus you attend or attended. (Email addresses are listed below.)

Airport Customer Services Duty Manager - Fiji Airways

Full Time - Auckland Airport

Customer Service Duty Manager – Auckland

We are looking for a dynamic individual with a passion to serve with care.

Reporting to the Regional Manager Ground Operations – New Zealand, this role is responsible for promoting and championing the Safety Culture, Fiji Airways 4 Star Skytrax rating and ensuring on time performance through collaborative engagement with ground handlers, airline and airport management and regulatory authorities.

KEY RESPONSIBILITIES

  • Drives, motivates and monitors the delivery of airline customer service to achieve the best results by exemplifying integrity, professionalism and excellent communication while creating value for the customer
  • Conducts pre-flight checks using Company systems and communicating required corrective actions where applicable
  • Makes operational decisions when on shift to ensure customer satisfaction even during irregular airline operations
  • Ensures mishandled baggage claims are recorded and processed, and follows through to ensure closure
  • Generates and submits shift reports detailing flight details including any disruptions and/or occurrences include corrective action taken to mitigate risks and to ensure customer satisfaction
  • Maximises revenue through ancillary sales and minimises financial risks ensuring verification of sales, accuracy of reporting and execution of banking as well as the compilation of all relevant and necessary documentation
  • Monitors and assessors performance of contracted ground handlers by carrying out self inspections of station operations during check-in, boarding, arrival and ramp operations and formal audits as published in the Annual Audit Plan
  • Investigates customer feedback and reports back to management as required
  • Assists with administrative activities including representing the Company in operational forums and meetings ensuring Fiji Airways corporate objectives are represented.

QUALIFICATIONS & EXPERIENCE

  • Must have a diploma in aviation and/or hospitality or general management
  • Reservations knowledge or Amadeus Customer Management experience will be an advantage
  • To have a Dangerous Good Awareness Certificate will be an advantage
  • Must have excellent written and verbal communication skills (this must be displayed in the online application form, letter and CV)
  • Must be proficient in using MS Office applications
  • Must be Customer Service oriented
  • Must have at least 5 years of aviation or hospitality experience
  • Must have some management or supervisory experience
  • Must be able to work in New Zealand

Applications close on Sunday, 26 September 2021

Interested in this role?
Email your CV and job reference number: F555 to the campus you attend or attended. (Email addresses are listed below.)

Onboard Services Crew (Water based, customer service & barista) - Fullers 360

Full Time Auckland

About us
Fullers360 was born of a love for the Hauraki Gulf in 1981. 39 years downwind, our network unifies the entire GulfThrough a reliable network and the passion of 350 crew and staff, Fullers360 ferries nearly 6 million people every year, getting commuters to work and visitors to play. 

We have fantastic opportunities available for full-time Onboard Services Crew to join our team!

About the role
If you are looking to get your foot in the door with a Maritime career, this is your starting point!

Reporting to the Crew Development Manager, our Onboard Services Crew role is the entry level position onto our vessels, you will showcase your hospitality skills behind our onboard café and provide a very high standard of customer service to both tourists and our regular commuters, whilst also participating in marine drills and learning invaluable skills which can only take your career further on board.

Fullers360 are committed to growth and development, our in-house training programme encompasses all levels of marine qualifications along with skills and courses that are targeted at providing a high level of competency across our crews, hence no marine experience is necessary.

With successful training, roles which follow on from Onboard Services Crew are as follows:

  • Onboard Services Crew/Deckhand
  • Deckhand
  • Master, or Marine Engineer.

Key tasks and responsibilities:

  • Provide the highest level of customer service and bar and café services to customers;
  • Promote our products and provide accurate information on our services;
  • Ensure the vessel is ready for boarding by cleaning all areas and restocking products;
  • Demonstrate a commitment to health and safety measures onboard.

For success you’ll hold:

  • A passion for customer service and improving the experience
  • An outstanding attendance record and a very high standard of appearance
  • Ability to work autonomously and as part of a team
  • A good level of maturity with the ability to work under pressure
  • A full drivers license and your own transport or be CBD based (shifts may start prior to public transport)
  • A valid work visa or be a NZ Citizen.

About the hours
This is a rostered position which will see you work 5 days on and 2 days off. As it’s a rotating roster, the hours of work will include shifts between the hours of 4.30am – 2am.

We offer discounted gym membership, discounted healthcare, free travel for leisure & commuting and loads of career progression opportunities.

Please note: Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise.

Interested in this role?
Email your CV and job reference number: F119 to the campus you attend or attended. (Email addresses are listed below.)

Onboard Hospitality Crew - StraitNZ

Contract - Wellington

​What is the role?

Our dedicated hospitality crew are responsible for a huge range of duties and strive to exceed our customers’ expectations. We make health and safety a priority and our crew contribute to the general safety of our passengers, whilst offering a great service on the Cook Strait.We are looking for people to join our team for the upcoming Summer period.
Fixed Term Period: November 2021 – May 2022You will be:
• Greeting our customers and performing reception duties
• Serving from our café and bar
• Making delicious barista coffees
• Preparing cabinet food
• Monitoring and replenishing stock
• Cleaning all our passenger areas including passenger cabins
• Providing first aid to passengers when needed
• Ensuring safe passenger movement onboard, including assisting with embarkation and disembarkation.Shifts are 12 hours a day; 7 days on (includes weekends and public holidays) followed by 7 days off. 

We have opportunities for walk-on-walk-off and live aboard positions, with our home port being Wellington

What do we look for?

To be successful in this role you will have previous experience working in customer service with lots of energy and a positive, can do attitude. As a true team player, you’ll always be ready to roll up your sleeves and pitch in.You’ll be cool and calm under pressure and be able to communicate with our passengers during an emergency.Most importantly, you’ll love working with people – you’ll be interacting with people from all walks of life and travellers from all over the world.Please note: Applicants must be available to commence training in Wellington from October 19.If this role sounds like it’s perfect for you and you are looking to join a dynamic organisation, then we want to hear from you, please apply online now!
Interested in this role?
Email your CV and job reference number: S137 to the campus you attend or attended. (Email addresses are listed below.)

Airline Baggage Handling Agent - Swissport

Part Time - Christchurch

Ready for take-off? 

If you have dreamed of working on the airport, working with Swissport is the opportunity you have been waiting for.  From working in the baggage sorting room to driving baggage tractors, from pushing back aircraft to supervising teams, Swissport will provide you with comprehensive training to do these roles and more.

We are looking for people from a range of backgrounds, particularly people with experience in operating vehicles, offering accelerated advancement opportunities for people with the aptitude and the drive to fast-track their career in aviation. There has never been a better time to join the Swissport team.

Looking for an exciting new challenge? If this sounds like you, and you’re looking for a new challenge, rewarding new career, lots of training and development opportunities, then don’t miss out apply now!

Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category.

Please note: Only permanent residents of New Zealand or Australia, or those who have the right to work in New Zealand or Australia may apply.

 
Interested in this role?
Email your CV and job reference number: S359 to the campus you attend or attended. (Email addresses are listed below.)

Food & Beverage Attendants - EAST Sudima Hotel Auckland City -

Part Time - Auckland City

We are a leading Auckland hospitality group with a newly opened flagship restaurant in Auckland CBD.

East is a 100-seat restaurant, designed by an award-winning international interior designer, East has distinguished itself in the Auckland dining scene with a ground-breaking, vegetarian modern Asian menu.

We are seeking talented, experienced Restaurant, Food and Beverage attendants with a minimum of 18 months experience in a busy restaurant. We are looking for an individuals who are passionate about hospitality and have experience in leading restaurants.

Breakfast, lunch and dinner shifts are available, weekend availability is required.

https://www.easteats.co.nz

Requirements

  • Work as a team to ensure exceptional service and dining experiences
  • Understand and comply with Sale of Liquor License obligations
  • Ability to remain calm under pressure, willing to go the extra mile to ensure guests make the most of their day
  • Outstanding communication and customer service skills, with good attention to detail
  • Have a desire to learn and grow your hospitality career
  • Conduct on the job training for new team members
  • Minimum 2 years service experience in restaurant & bar service
  • Flexibility to work outside normal hours as required. (which may include early morning starts, late finishes, weekends and public holidays)
  • Relevant Hospitality qualification desirable but not essential

Benefits

Its an exciting time for us with dynamic growth in our company, we have plenty of opportunities and are always looking for great team members, now is the time to join us!

  • Great uniforms provided
  • Service perks, restaurant discounts and anniversary vouchers
  • Staff Hotel rates plus Friends and Family rates
  • On the job paid training and NZQA qualifications
  • Access to international digital learning platform.

Our values are based around caring, working together and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. Hind Management are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

Interested in this role?
Email your CV and job reference number: S177 to the campus you attend or attended. (Email addresses are listed below.)

Skygate Access Administrator - Auckland Airport

Full Time & Auckland Airport

  • The face of security access at Auckland Airport.
  • A systems-focused role requiring excellent customer service skills.

Auckland Airport is the gateway to New Zealand and for New Zealanders to the world.  Chances are you’ve already met us, driven into, or flown out of the airport.  You may have wondered at times, how does it all come together, and the short answer is: It’s our people; He Tangata.

The role…

The Skygate Access Administrator plays a really important part in the security of Auckland Airport’s terminals and aerodrome by ensuring appropriate security and car parking access is assigned to a wide range of stakeholders across our airport environment. 

Based in our Access Control Office reception, it’s a busy, frontline role that requires a high level of trustworthiness, integrity and reliability.   Day to day, you’ll be assessing and activating access requests, liaising with suppliers and agencies involved in the security of the airport, undertaking audits, generating reports, and a host of other administrative tasks. 

PLEASE NOTE:  The Ministry of Health requires employees in this role to be fully vaccinated against COVID-19.  This means you’ll need to have received your first vaccination before you can commence employment in this role, and your second vaccination must be received within 35 days of your first. 

The person…

The key to success in this role will be your:

  • High attention to detail and accurate data entry skills.
  • Strong customer service focus and the ability to build rapport easily with others.
  • Proven problem solving and critical thinking skills.
  • Head for following procedures and processes.

The benefits…

Aside from the friendly, welcoming, team-focused culture, we offer our permanent employees free life and income protection insurance, free car parking, discounted medical insurance and more.

Applications close 4.00pm, Tuesday 31 August 2021.

Applicants must be legally entitled to work in New Zealand.

Interested in this role?
Email your CV and job reference number: A999 to the campus you attend or attended. (Email addresses are listed below.)

Food & Beverage Attendants / Bar Mixologists - New rooftop Bar at The Sudima Auckland City

Full Time or Part Time - Auckland Central

We are a leading Auckland hospitality group opening our flagship rooftop bar in Auckland in October 2021. This 180 person-capacity rooftop bar and function space will be designed by award-winning hospitality design agency CTRL Space. The innovative bar menu of small plates will have a modern Mediterranean flavour, with an Italian accent. Like our sister restaurant East on the ground floor of the hotel, this new rooftop bar will be vegetarian. The concept is being executed by a talented team of hospitality consultants behind some of the city’s most successful restaurants and bars.

We are seeking an exceptional team of Food and Beverage Attendants and Bar Mixologists with a minimum of 2 years experience in a high end, busy restaurant or bar. We are looking for individuals who are well versed in outstanding service with experience in leading Auckland restaurants and bars.

We can provide full time or part time roles covering shifts from 3pm until 1.30am Wednesday to Sunday.

If your skills and personality get people smiling, you sound like our kind of person!

We’re always looking for positive people at Sudima Hotels. Whether it’s a food and beverage role, front of house, or keeping things running smoothly behind the scenes, working for us means getting unlimited opportunities to develop your career and train while you get paid. It means being part of a company culture that’s really passionate about putting people first. And it means having flexibility and stacks of opportunities to work with lots of different people in different roles.

Our people love coming to work every day. We think you will too. Our focus is on running a sustainable business that takes the well-being of our team seriously. As an employer, we’re genuinely there to support you at all times. We create a friendly environment where every day is a jeans day. We offer great employee benefits like discounts on hotel stays and food and beverage, plus lots of rewards and vouchers.

Responsibilities

  • Participate in the opening of the new rooftop bar
  • Coordinate, prepare and deliver exceptional cocktails
  • Deliver exceptional food service
  • Work as a team to WOW our guests
  • Encourage, develop and support each other
  • Be proactive in contributing to the success of the rooftop bar
  • Maintain a sound knowledge of company procedures
  • Assist with stocktake and orders if required
  • Comply with nutrition, sanitation and food safety standards
  • Foster an environment of communication, cooperation and respect between co-workers

Requirements

  • Minimum 2 years proven experience as a Food and Beverage Attendant or Mixologist in a medium to large city restaurant
  • A solid desire to provide exceptional customer service
  • Expert in product quality and presentation skills.
  • Excellent command of the English language with strong communication and leadership skills
  • A solid understanding of how to manage costs
  • Understanding of and passion for current culinary trends
  • Working knowledge of NZ H&S legislation (Health and Safety at Work Act 2015)
  • Candidates must already have the legal right to work in New Zealand to be considered for the role.

Benefits

  • Excellent range of benefits and competitive waged package
  • Be part of an award winning NZ hospitality business focused on people and sustainability
  • Join our opening team and enjoy using your creative skills.
  • Discounted city carparking

As part of a large hospitality group, we offer good job security and an excellent support structure with group level HR, finance, procurement and sales & marketing functions. We offer great remuneration package, excellent working environment, great benefits.

Our group values are based around caring, working together and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply and are proud to promote diversity and inclusion within our workplace 

Interested in this role?
Email your CV and job reference number: S178 to the campus you attend or attended. (Email addresses are listed below.)

Onboard Services Crew - Fullers 360

Permanent Full Time

About us

Fullers360 was born of a love for the Hauraki Gulf in 1981. 35 years downwind, our network unifies the entire GulfThrough a reliable network and the passion of 350 crew and staff, Fullers360 ferries nearly 6 million people every year, getting commuters to work and visitors to play. We have fantastic opportunities available for Full-Time Onboard Services Crew to join our team!

About the role

Reporting to the Crew Development Manager, our Onboard Services Crew provide an outstanding experience for our guests while onboard our ferry’s. You will provide the highest level of customer service in our onboard cafés to both tourists and our regular commuters. We are looking for welcoming, confident and considerate individuals to join our crew!

This is a great no-day-the-same opportunity to kick-start your career in the marine industry and showcase your outstanding customer skills. In-house marine and hospitality training will be fully provided so no previous experience necessary!

Fullers360 are committed to growth and development and will put you on the courses required for gaining relevant tickets/qualifications in the marine industry and completely cover the cost!

Key Duties

  • Provide the highest level of customer service and bar and café services to customers;
  • Promote our products and provide accurate information on our services;
  • Ensure the vessel is ready for boarding by cleaning all areas and restocking products;
  • Demonstrate a commitment to health and safety measures onboard.

To be successful in this role, you will need to

  • Be a customer service guru!
  • Have a hunger for marine career progression
  • Have an outstanding attendance record and a very high standard of appearance’
  • Be able to work autonomously and as part of a team;
  • Have a good level of maturity with the ability to work under pressure.
  • Have a full drivers license and your own transport.
  • Have the legal right to work in New Zealand.

Hours:

This is a rostered position, you will be on a 5 day on 2 day off roster and the hours of work will include shifts between the hours of 0430am – 0200am.

Benefits

Fullers offer many benefits including:

  • Discounted gym membership;
  • Discounted healthcare;
  • Free travel for leisure & commuting!

Apply with you CV and cover letter stating why this job interests you for your chance to work out on the water!

Please note: Any information you provide will be used to evaluate your suitability to this position. We will hold onto your details for any future opportunities unless asked otherwise.

Interested in this role?
Email your CV and job reference number: F300 to the campus you attend or attended. (Email addresses are listed below.)

The campus email address to use are as follows:

Auckland City Campus: cvcity@itc.co.nz
Auckland Botany Campus: cvbotany@itc.co.nz
Study From Home: cvbotany@itc.co.nz
Whangarei Campus: cvcity@itc.co.nz
Christchurch Campus: cvbotany@itc.co.nz

What happens next:

Once we receive your CV the Employment Consultant will contact you and make suggestions to improve your CV if needed. Your CV will then be forwarded to the chosen company and they will contact you directly if they wish to offer you an interview.

If you get an interview:

Make sure you are ready to make an impact, have suitable interview clothes. Don’t forget to contact your chosen Employment Consultant if you are offered an interview.

Other useful job sites:

www.seek.co.nz

www.trademe.co.nz/jobs

jobhunters.co.nz

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