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Job placement opportunities for ITC students and graduates

ITC jobs page

Welcome to the ITC Student Jobs page! Here you will find job opportunities that are open to ITC students and graduates only!

These jobs have been sent to us by employers in the airline, travel and tourism industries. Could you be the star employee they are looking for?

If you are interested in one of the jobs outlined below, please email your CV to one of the email addresses listed at the end of this page, along with the job reference number.

Your Employment Consultant will then be in touch to discuss the next steps and determine your eligibility for the role. Good luck!

 

Current job vacancies

Sales Ambassador

Full-time 40 Hours

Join the Auckland Explorer Bus Hop On Hop Off team for a fun time selling tours to visitors from all around the world!

1 Full-time 40 Hours and 2 Fixed term till April (able to work around studies)

As one of our sales team, you will be based at three central city footpath locations, talking to visitors and selling tickets to our amazing Hop On Hop Off tour. 

You will be outgoing, confident, a clear communicator and have a good level of physical fitness (this is not a desk job!).  As well as selling tickets and assisting with general enquiries, you will also ensure the smooth running of the Explorer Bus network by ensuring buses depart on time, coordinating passenger loading, and resolving any operational issues (eg lost property).


We operate 7 days a week 9am-5pm, 365 days a year.  Rosters will be discussed upon application.

If you are reliable, motivated, and have a passion for customer service, get in touch – we’d love to hear from you!

 

Interested in this role?
Email your CV and job reference number: E111 to the campus you attend or attended. (Email addresses are listed below.)

Airport Volunteer

Part-time flexible

Auckland Airport require Airport Volunteers (Blue Coats) ASAP!!

Applications are available with Sarndra and Cathy if you are interested then please see them to get one. Please have it back to them by Thursday 12pm at the latest!

They are looking for very reliable people who will turn up for every shift or communicate well if they can’t, this is an important role within the airport so you are relied on to be there in the busy periods and treat this role as important as any other paid role.

This is a great opportunity to get into the airport environment and get the experience you require to apply for other roles at the airport! You will be assisting people with any questions they have and showing where to go and giving your best Customer Service you can give.

There are several different shifts available so you can apply for whatever suits you to fit around your studies but the more flexible you are will obviously help you get the role so there will be shifts more popular than others and therefore harder to get!

 

 

 

Interested in this role?
Email your CV and job reference number: A500 to the campus you attend or attended. (Email addresses are listed below.)

Passenger Ambassador/Passenger Service Agent

Part-time Airport

URGENT: Menzies are accepting applications for the next start/training date 22nd Jan 2018 (Next Monday!) for both roles. Passenger Ambassador DOES NOT require a restricted licence just reliable transport/person to get you to and from the airport but Passenger Service Agent (Check In) DOES REQUIRE RESTRICTED OR FULL LICENCE.

PLEASE DO NOT APPLY FOR THIS ROLE IF YOU ARE TAKING HOLIDAYS SOON!!!

Please have CV’s in to Cathy (Botany) or Sarndra (City) by tomorrow Thursday 16th at 12pm latest.

We are on the lookout for outgoing, charismatic and well-presented individuals to join our Passenger Services team as Ambassadors over our peak summer period.  We need both full time and casual staff so this would suit anyone who is looking for some extra hours as well as regular work. 

You need to be flexible with working hours, have a hard work ethic and a passion for delivering a fantastic customer service experience.  You will also need to be fairly physically fit as you will often be on your feet for extended periods of time.

Duties will include:

  • Assisting special needs passengers such as unaccompanied minors, passengers with wheelchairs and groups throughout the airport
  • Provide assistance at check in with queue management, excess luggage monitoring and assist with removal of fragile items for collection
  • Assist at gates to ensure an efficient boarding process, pre-boarding passengers, locating missing passengers etc.

Purpose:

 To facilitate a smooth airport experience for passengers and assisting in the efficient processing of passengers through the airport from arrival to departure.

KEY RESPONSIBILITIES:

 Passenger Services

  • Assisting special needs passengers such as unaccompanied minors, passengers with wheelchairs and groups throughout the airport
  • Provide assistance at check in with queue management, excess luggage monitoring and assist with removal of fragile items for collection
  • Assist at gates to ensure an efficient boarding process, pre-boarding passengers, locating missing passengers etc.

Safety and Security:

  • Work in a safe manner
  • Ensure security of the Company’s premises, equipment, supplies and personnel.
  • Ensure security of passenger’s property
  • Adhere to Airport rules and regulations.

General

  • Undertake other duties as requested by the General Manager Auckland from time to time, ensuring such duties are carried out in a timely, accurate manner and in accordance with the Company’s policies and procedures.
Interested in this role?
Email your CV and job reference number: M107 to the campus you attend or attended. (Email addresses are listed below.)

Operations Coordinator

Full-time

Operations Coordinator – Student Group Travel – Award winning brand!

If you are looking for a junior role in tourism that is totally varied, which will challenge your imagination, and test your travel planning skills then read on, this could be perfect for you.

A bit about us….

Haka Educational Tours is a part of the award-winning Haka Tourism Group which was established in 2006. Haka Tourism Group just recently won the Tourism Industry’s highest accolade, Supreme Tourism Award at the 2017 NZ Tourism Awards! We are a fast-growing company and can offer great career progression for the right individual.

Haka Educational Tours deliver tours and camps for school and university groups. Our aim is to provide inspirational tours that motivate students in every aspect of learning by offering unique, engaging and practical experiences in New Zealand and worldwide.

We are now looking for a Operations Coordinator to join our fast growing team. The role will encompass a wide range of tasks summarised as follows:

Operations & Reservations

  • Direct business contact for suppliers across all destinations, ensuring all travel information is accurately exchanged
  • Manage all tour component reservations to include accommodation, transport, activities, meals and more
  • Retain, grow and enhance relationships with suppliers to include up to date rate contracts and rates, saved and filed appropriately
  • Manage supplier invoices, tracking payments monitoring tour costs
  • Producing detailed itineraries for customers and road crew
  • Organising road crew travel arrangements and processing expenses
  • Ensure all customer and resort teams recieve the highest level of support and service 
  • Overseeing tour merchandise & equipment 
  • Incident and Safety Management Systems – ensuring all suppliers adhere to policies
  • Assisting the Product & Operations Manager with tasks to include contracting suppliers, recruiting and training new staff and any other tasks

Marketing & Administration:

  • Administration tasks to ensure all company documentation internal and external kept up to date to include emails, folders and contracts etc,
  • Support sales team as required with administration tasks to include resources and documentation required for tour planning and preparation
  • Support with marketing tasks to include social media, content development and website updates 

We are looking for someone super special to join our dream team with the following attributes:

Essential:

  • Excellent verbal and written English
  • Process driven with a high level of accuracy and attention to detail
  • Exceptional organisational skills to include time and workload management with the ability to deal with a high volume of tasks across multiple aspects of the role 
  • Agile and positive approach to new and/or challenging tasks
  • Ability to prioritise workload whilst maintaining a flexible and proactive approach to responsibilities, whether working autonomously or as part of a team
  • A sociable and open attitude – our customers are from all over the globe
  • A creative mind and a genuine interest in our products and packages, the tourism industry – ideally student/youth and educational sector
  • Solid Microsoft Office skills to include excel, powerpoint, outlook/gmail & google drive suite

Desirable:

  • Geographical knowledge and travel experience to the destinations we have on offer to include New Zealand, North America, Asia, Europe and beyond!
  • Experience working with computer systems: Xero, Trello, G-Suite & WordPress
  • Relevant travel industry qualification
  • Experience in a customer-service focused role

 

If you think you have what it takes and want to join an award winning innovative brand offering unique and creative travel experiences then apply now!

 

Interested in this role?
Email your CV and job reference number: H200 to the campus you attend or attended. (Email addresses are listed below.)

Barista/Receptionist

Part-time

JUCY SNOOZE 
January start! Part-time work while studying at ITC!!!!
This role would suit an ITC student who is in the afternoon classes in the new year!
Monday to Friday, 7AM-12PM.
We are looking for someone that has had a hand for coffee art and customer service? 

Interested in this role?
Email your CV and job reference number: J100 to the campus you attend or attended. (Email addresses are listed below.)

Sales

Casual summer - 8 positions

Sales Extraordinaire – 8 Part-time roles (Based out of Skycity)

 We’re looking for a kick-ass sales extraordinaire to fuel our next phase of growth!

 We are looking for that person with a passion for sales and that extra spark!

Hassle-free Tours is one of New Zealand’s leading tourism operators, and we need a dedicated SALES CHAMPION to help us launch our exciting new Auckland tourism venture. We are looking for people who exemplify the “3 P’s” – PROFESSIONALISM, PERSONALITY and PASSION!

 Do you enjoy meeting new people and building relationships? Are you highly motivated and thrive on exceeding targets? Would you like to work for a family owned business that is committed to quality, cares about people and sustainability, likes to have fun, and celebrates success? If your answer is “YES” then consider joining our team!

As a Sales Extraordinaire at Hassle-free Tours you will:

  • Have exceptional communication and presentation skills
  • Enjoy working with people of all ages and nationalities
  • Ability to build relationships and quick to grasp opportunities
  • Be able to meet targets
  • Be highly motivated, autonomous and determined to succeed
  • Be able to manage workload effectively and work in a professional manner
  • Be honest, reliable and punctual with a strong work ethic
  • Be proudly enthusiastic about Auckland and our beautiful country
  • Work closely with the Sales and Marketing Managers to achieve results

About the role:

  • Flexible working hours. Monday to Friday, some weekend and evening work required.
  • Minimum 20hrs per week
  • Hourly rate plus bonus (performance based incentive)
  • Multi-lingual, an advantage but not essential
  • Based out of Skycity

If this sounds like you – then apply and we’ll discuss the rest over coffee!  

 

 

Interested in this role?
Email your CV and job reference number: H110 to the campus you attend or attended. (Email addresses are listed below.)

Accounts Assistant

Fulltime

STRAY

If accounts is more your thing but you still want to work in the exciting Travel and Tourism industry this may be the perfect job for you!!!

Apply to this link on seek (copy & paste):

https://www.seek.co.nz/job/34960563?type=standout&userqueryid=0925c609855c1082aa3551dd9de86e3e-9872929

Accountabilities of position:

To ensure the correct, and timely preparation of monthly accounts receivable from contracted Suppliers, whilst assisting the Office Manager in all areas of Accounts tasks.

Candidate will need to have:

  • Passion for travel and an interest in adventure.
  • Alignment with core values of Stray (Making a Difference; Passion and Sizzle; Walk the Walk).
  • Demonstrates innovation and flexibility.
  • Confidence to ask questions and show a willingness to learn.
  • Identify and suggest improvements to current systems and procedures.

Skills and Competencies

  • Exceptionally well organised – follows systems and procedures.
  • Eye for detail and excellent problem solving skills.
  • Ability to plan and prioritise tasks, with excellent time management.
  • High level of computer literacy with accounting and Microsoft applications, including but not limited to Excel, Access, MYOB and Xero.
  • Ability to communicate clearly, and on time.
Jobs include:

Daily management of Supplier Vouchers and Records:

 

–         Daily entry of passenger data, for each accommodation provider.

–         Prepare Monthly commission invoicing for Activity and Accommodation suppliers.

–         Operator Database maintenance

Accurate and timely preparation of weekly Sales invoices for Travel Agents:

 

–         Weekly agent invoice generation and delivery for all Brands.

–         Booking Data checks prior to invoicing (if required).

–         Prepare ad-hoc invoices as required by Operations.

–         Ensure the correct Rates are loaded in booking systems (internal and external).

 

Carefully track outstanding payments:

 

–       Daily entry of any Agent Payments into accounting systems, for all brands.

–       Weekly Debtor monitoring, where any over 60 days are escalated to Office Manager.

–       Investigate and resolve any queries raised, in conjunction with Office Manager.

Reconciliation of direct payments:

 

–       Daily tracking of Credit Card payments, ensuring the amount in Payment Express matches our Booking system.

–      Daily management of the Banking sheet for cash payments, and refunds.

 

Ensure all Supplier Invoices are accurately checked, and approved in a timely manner:

 

–         All Stray Credit Card transactions are accounted for with a GST receipt.

–         Invoices from approved Stray suppliers, are checked against Manifests and Agreed Rates.

–         Ensure Stray receive all expected, regular invoices on time, using Checklists.

–         Raise queries in a timely manner with Suppliers, and resolve in conjunction with Office Manager.

 

Enter all Vouchers accurately, and on time.

 

–      Accurate weekly Operator Voucher entry for Stray Drivers.

–      Additional Payroll data entry as required.

 

Additional duties:

 

–      Mail collection and distribution; organising staff celebrations.

 

Interested in this role?
Email your CV and job reference number: S115 to the campus you attend or attended. (Email addresses are listed below.)

Rental Sales Agent

Fulltime

APEX RENTALS
4 people required – Fixed term till April! URGENT IMMEDIATE START!!
Rental Sales Agent
Airport
The Rental Sales Agent completes rental and return transactions. Integral to this role is the sale of programs and
services to customers and prospective customers at the counter, following established procedures and sales techniques.
The Rental Sales Agent performs duties and provides services which reflect the Company’s values. Essential duties and
responsibilities, shown below, will vary accordingly based on the location, team size, brand and any specialised or specific
requirements.
Essential Duties and Responsibilities
 Completes rental transactions and agreements for customers following established guidelines and procedures.
 Obtains required authorisations, signatures, imprints, addendum, confirmation numbers, and perform Preferred /
Fastbreak, VIP, or other special services as assigned.
 Completes qualification procedures prior to renting vehicles.
 Sells programs and services to customers in an effort to maximise sales opportunities and meet sales goals set
by management.
 Maximises up-sells and walk-up sales based on vehicle availability, utilising established sales techniques and
dialogues. Programs and services include protection options, refueling program, special promotions, future
reservations, upgrades, etc.
 Reviews completed contracts with customers to verify accuracy of information and explains rates and charges.
 Provides customers with completed rental agreements, keys, directions to rental vehicles, maps, and any other
assistance required.
 Completes transaction procedures for returned vehicles and verifies accuracy of closing calculations.
 Audits closed contracts to ensure accurate charges for refueling, applicable taxes, etc.
 Adhere to Company Quality Assurance and Uniform Guidelines.
 Solves problems raised by customers using sound judgement within applied empowerment guidelines and
company policy.
Supervisory Responsibilities
This position does not have formal supervision responsibilities.
Qualifications (may vary by level)
Required Experience
 Level 3 NCEA or higher.
 Previous Customer Service and Sales experience.
 Current NZ Drivers Licence
Required Knowledge, Skills and Abilities
 Ability to perform competently basic mathematical calculations manually or through utilising a calculator
 Strong professional demeanor, interpersonal skills
 Excellent English written and oral communication skills
Interested in this role?
Email your CV and job reference number: A230 to the campus you attend or attended. (Email addresses are listed below.)

Rental Sales Agent

Fulltime Airport

APEX Rentals – 1 role available airport

Full Licence required!

The Rental Sales Agent completes rental and return transactions. Integral to this role is the sale of programs and
services to customers and prospective customers at the counter, following established procedures and sales techniques.
The Rental Sales Agent performs duties and provides services which reflect the Company’s values. Essential duties and
responsibilities, shown below, will vary accordingly based on the location, team size, brand and any specialised or specific
requirements.
Essential Duties and Responsibilities
 Completes rental transactions and agreements for customers following established guidelines and procedures.
 Obtains required authorisations, signatures, imprints, addendum, confirmation numbers, and perform Preferred /
Fastbreak, VIP, or other special services as assigned.
 Completes qualification procedures prior to renting vehicles.
 Sells programs and services to customers in an effort to maximise sales opportunities and meet sales goals set
by management.
 Maximises up-sells and walk-up sales based on vehicle availability, utilising established sales techniques and
dialogues. Programs and services include protection options, refueling program, special promotions, future
reservations, upgrades, etc.
 Reviews completed contracts with customers to verify accuracy of information and explains rates and charges.
 Provides customers with completed rental agreements, keys, directions to rental vehicles, maps, and any other
assistance required.
 Completes transaction procedures for returned vehicles and verifies accuracy of closing calculations.
 Audits closed contracts to ensure accurate charges for refueling, applicable taxes, etc.
 Adhere to Company Quality Assurance and Uniform Guidelines.
 Solves problems raised by customers using sound judgement within applied empowerment guidelines and
company policy.
Supervisory Responsibilities
This position does not have formal supervision responsibilities.
Qualifications (may vary by level)
Required Experience
 Level 3 NCEA or higher.
 Previous Customer Service and Sales experience.
 Current NZ Drivers Licence 
Required Knowledge, Skills and Abilities
 Ability to perform competently basic mathematical calculations manually or through utilising a calculator
 Strong professional demeanor, interpersonal skills
 Excellent English written and oral communication skills

Interested in this role?
Email your CV and job reference number: A122 to the campus you attend or attended. (Email addresses are listed below.)

Porter x 2 positions

Part-time with more hours available!

Grand Millennium Auckland

Position Summary:
Providing Outstanding Service Experiences for all external and internal customers to ensure ‘Everyone Recommends Us’ by providing guests with the services and facilities they request to ensure guest satisfaction is achieved with all interactions. Ensuring the safe, timely and careful delivery of all guests’ luggage, messages and other goods. Ensuring areas of the hotel under your jurisdiction are kept neat, clean and tidy at all times.

PERSONAL SPECIFICATION
Skills:
 Customer service
 Communication skills – listening, verbal and written
 Problem solving – quick thinking, decision making skills
 Teamwork
 Multi-tasking
 Multi lingual is a plus
 PC skills
Qualifications:
 Pursuit of Hotel or Hospitality qualification
 Full drivers license
Attributes:
 Customer service ethic
 Initiative and ability to think outside the square
 Accountability
 Flexible working hours
 Good work ethic
 Friendly and sociable personality
 Committed
 Professional
 Willing to go the extra mile if required
 Willing to learn and progress
 Ability to meet deadlines and work under pressure
Technical Aspect of the Role:
 Sales & Marketing
o Revenue Generation
– Sell, upsell and cross sell the Hotel’s facilities and outlets by promoting the use of the Hotel’s facilities with particular emphasis on food and beverage outlets to ensure maximum utilization
o Maximize tour sales by:
– Developing local knowledge and sales skills
– Accurately matching guest needs with products
– Effectively utilizing sales techniques
– Following through guest requests in a timely manner
 Technical
 Assists guests by:
– Distributing luggage to and from guest rooms in a timely and safe manner
– Promptly delivering messages, faxes, parcels and amenities to and from guests
– Following up guest requests
 Achieves guest satisfaction by:
– Focusing on the guest, delivering the correct services and quality of product as requested by the guest in a timely manner
– Anticipating arrivals and departures by closely liaising on a daily basis with the Front Office regarding the anticipated arrival and departure times of tours
 Maintain the ongoing cleanliness of the public areas to a consistently high standard by:
– Developing an eye for cleaning detail
– Coordinating and communicating with all departments regarding cleaning projects
– Performing the duties outlined on the Porters cleaning checklist
– Ensuring all areas are free of rubbish, mess and dust
 Ensure the security of the Hotel by:
– Completing ongoing security checks of the Hotel, both scheduled and unscheduled
 Customer Service – Consistently demonstrates a culture of OSE by:
 Two meter greeter
– Greeting all staff and guests – using their name as appropriate and when possible.
– Adopting a friendly, polite and helpful attitude
 Know your stuff
– Maintaining up to date knowledge on all Hotel events, including Food and Beverage outlet information
– Following up guest requests
 Centre of my world
– Focusing on the guest, delivering the correct services and quality of product as requested by the guest in a timely manner
– Using effective communication skills to get to know the guest and to understand unique requirements
– Developing professional relationships with all guests
 On stage
– Ensuring personnel presentation and uniform are in line with company standard
– Ensuring that body language, tone of voice and behavior is professional.
 Sort it
– Taking responsibility and ownership of guest issues and complaints so as to resolve
– Reporting all problems / complaints that are beyond your level of authority to your supervisor or manager
 United we stand
– Working effectively with department and interdepartmental teams
– Positive co-operative attitude.
 Wow them
– Taking initiative and look for opportunities to enhance the guest’s stay
 Self-Management
 Consistently display the company’s Values by:
– Inspire Trust – in the team, your manager and our guests.
– Respect – of the team, your manager and our guests.
– Ownership – of the issues and the success.
 Proactive approach to work and additional responsibilities by:
– Carrying out any duties reasonably requested by your manager.

It is a great introductory role for hotels with plenty to gain from the exposure to hotel operations and guest engagement. 

Interested in this role?
Email your CV and job reference number: G100 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Officer

Casual

Skybus

We are hoping to hire about 4 casuals – with possibility of permanent FT/PT position, hours will vary depending on time of year. While we will be looking to give those casuals 40 hours from 14/1 – 30/3, chances are we might need them for a few days for Xmas break as well. Otherwise hours will be less at other times!

Reporting to the Operations Supervisor, as part of the Visitor Experience team, the Customer Service Officer is a key front line customer experience role, responsible for delivering the highest level of customer service and satisfaction by ensuring every customer / public interaction is a positive and friendly one.

Primary Objectives

  • Participating as part of cohesive and productive team of CSO’s.
  • Maintain high standards of Customer service.
  • Selling tickets and providing information to customers.
  • To provide excellent levels of care and service to all SkyBus customers – striving to create a tailored experience for each visitor, as a proactive and engaged member of the SkyBus team (ability to “read “customers).
  • At all times to ensure that visitors to the SkyBus service have a safe and enjoyable visit.
  • Adjust to the personality of the customer.
  • Stay patience when dealing with frustrated customers taking the time to figure out what they want, the ability to really listen to customers is crucial for providing a great customers service experience.
  • Clear Communications Skills.
  • Knowledge of the product and destinations.

Essential Duties and Responsibilities

  • Interacting with customers in a friendly and helpful manner, by selling tickets and encouraging the sale of return round trip.
  • Providing details to customers on frequency of service, time until next bus arrives / departs, etc.
  • Assist drivers where and when required.
  • Opening and closing queue / corral to ensure quickest and smoothest access for our customers, while keeping queues organized without impeding walkways.
  • Understanding of the Visitor Host Buses Schedule or time table.
  • Communicate with drivers to ensure the quality of the customers experience by determining:
    • Luggage capacity
    • Remaining seating availability for Domestic terminal
    • Allocation of special needs customers (disabled / vision impaired / elderly etc.)
    • Buses arrive 5-9 minutes to International Kiosk before departure time.
  • To provide information on the city and SkyBus service, communicating in a lively and informative way and answering questions fully.
  • To provide all information in a style appropriate for the visitor/s concerned.
  • Duties may include ticket scanning, ticket selling, visitor assistance and guidance.
  • To deal with challenging visitors calmly, referring to a Senior Visitor Host or Team Leader Operations where necessary.
  • To handle customer complaints professionally, referring to a Team Leader Operations where necessary.
  • To attend training and participate in the continuous improvement of the SkyBus service.
  • To assist in the training and orientation of new staff as and if required.
  • To undertake any other duties which may be reasonably required from time to time. Every team member is expected to take care of their workplace, using the resources available to them to keep the depot clean and presentable.
  • At SkyBus we operate as one unified team. All team members at all levels are expected to:
    • Acquire a detailed knowledge of SkyBus and the service we deliver, tourist attractions and items of interest, as well as a good working knowledge of the city and surrounding area.
    • Lead by example by engaging with visitors.
    • Go above and beyond their personal job description to support each other and to provide the best possible experience for our visitors.
  • To ensure the best possible service for our customers by liaising with the operations control room to determine:
    • Amount of passengers boarded or to be boarded
    • Remaining luggage capacity
    • Remaining seating capacity
  • Liaising with Concierge / Visitor Hosts to inform them of current frequency / delays / customer assistance.
  • Selling tickets and ensuring scanned tickets are proportionate to seating availability.
  • To facilitate access for visitors with additional needs, acting in line with best practice guidelines.
  • To undertake a Visitor Host role at various depots across city and airport as requested under the direction of the Team Leader Operations. This will include:
      • Taking tickets
      • Directing visitors
      • Answering questions
      • Baggage assistance; and
      • Other duties as required to ensure that service runs smoothly
  • In addition to regular Host duties, Ticket Office trained team members will be expected to:
    • Work in the Ticket Office, advising visitors on ticket purchases.
    • Proactively build good product knowledge.
    • Handle payments in accordance with the organisation’s cash handling, data protection and compliance procedures.
    • Work as part of a team to achieve targets.
    • Keep the Ticket Office and admissions areas presentable, clean and tidy.
    • To process personal, family, group and trade bookings.

Qualifications / Education / Experience

  • Good General Schooling – Year 13 level pass required.
  • Relevant customer service experience at least 2 years.
  • Literacy and numeracy skills essential.
  • Experience in handling money, transactions, computers.
  • Excellent verbal skills, second language skills highly regarded.
  • Proven experience in a customer focused environment.
  • Experience working front of house or in a customer facing role in a tourist industry.

Key Competencies

  • Excellent verbal communication and presentation skills, with the ability to engage and talk clearly to members of the public and large groups of people from varying backgrounds.
  • Ability to learn quickly, assimilate information at speed.
  • Commitment to providing the highest level of customer service.
  • Ability to stay calm and handle difficult situations confidently and sensitively.
  • Smart and reliable with excellent time-keeping skills.
  • Proven ability to work well as part of a team, being flexible and co-operative with a positive ‘can do’ attitude.
  • Able to remain alert at all times and to cope with the variety in visitor numbers, maintaining concentration and enthusiasm during quiet and busy periods.

Language Skills

  • Ability to read, analyze, effectively respond to and interpret documents.
  • Second language skills will be highly regarded.

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee is required to stand, walk and help customers with luggage.
  • Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
Interested in this role?
Email your CV and job reference number: S200 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service/Check In

20-25 hours, Auckland

Restricted or Full licence required!

NEW AIRLINE – VIRGIN has been added as a client being serviced by AEROCARE Customer Service and Check In staff!

This means lots of roles in DECEMBER but any students who are still studying will need to talk to Cathy or Sarndra first as the criteria for applying will be 100% up to date and over 90% attendance.

Graduates you will need to send your CV and let us know when you have applied for the role as we will need to send it to the recruitment team.

Applicants must be available to work all days and times but on a part time roster 20-25 hours. Aerocare have let us know they can work around study but there will be rules around this on not accepting extra shifts on school days and keeping up to date with your work. This can be discussed with Cathy and Sarndra before you apply.

Virgin will be offering staff travel to those employed to serve virgin customers!!

Check In/Customer service staff are responsible for all passenger movements between the terminal and aircraft. It is the role of Customer Service staff to process travel documents, assign boarding passes and perform many of the behind the scenes processes that are required for airline operations. From the moment a passenger arrives on an inbound flight or at the departures terminal for an outbound flight, Customer Service staff are responsible to ensure that their travel plans are carried out as seamless as possible.

Interested in this role?
Email your CV and job reference number: A110 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service

Full-time Permanent & fixed - City

Jucyworld!

1 Permanent Full-time and 2 Fixed Full-time contracts till Feb 2018 available.

Three roles available now at the City Depot, restricted or full licence required.

Customer Experience Delivery

  • Ensure customers experience a professional, quality and timely service at all times
  • Pre-empt customer needs ensuring fast and efficient customer service is provided at all times
  • Ensure customer satisfaction is achieved at all times and issues unresolved are escalated to management in a timely manner
  • Provide accurate information and assistance on all customer queries including product knowledge and general enquires
  • Professional and experienced customer service delivery is provided to all customer interactions
  • Ensure all bookings are processed accurately and that payments processed adhere to JUCY policies and procedures
  • Ensure all health and safety regulations are followed correctly

Ensure effective communication with all other business areas with regards to daily demands and requirements.

 

Interested in this role?
Email your CV and job reference number: J115 to the campus you attend or attended. (Email addresses are listed below.)

Porter

Part time Auckland City

Heritage Auckland is looking for a part time GSA to join the team. This role is the face of the Hotel as you will be the first point of contact for our guests.

In order for your application to be successful you will have:

¨      A high standard of personal presentation and communication

¨      A confident and friendly personality

¨      A clean full New Zealand drivers licence and the ability to drive both manual and automatic cars

¨      Strong knowledge of the Auckland area, and be able to recommend local restaurants, things to    

        do, and tourism attractions.

 

The main duties of this role include:

¨      Meeting and greeting guests

¨      Valet parking

¨      Luggage assistance

¨      Providing information about the hotel, Auckland and New Zealand

¨      Assisting with any other guest requests

 

Hours of work are on a rotating roster, with varied shift times over the week. You must be available to work a range of shifts and days, including weekends.

Interested in this role?
Email your CV and job reference number: H104 to the campus you attend or attended. (Email addresses are listed below.)

Housekeeping

Part time Auckland Airport

SCOPE: TO PROVIDE A POSITIVE GUEST EXPERIENCE THROUGH TEAMWORK AND A COMMITMENT TO QUALITY SERVICE, WHILST MAINTAINING AN ENJOYABLE, PROFESSIONAL ENVIRONMENT TO WORK WITHIN.
RESPONSIBILITIES/ MAIN DUTIES:
 To ensure linen is on the floors so Room Attendants may start work on time.
 To assist Room Attendants with stripping of soiled linen in the mornings.
 Assist Laundry Attendants as required.
 Distribute store items to the floors.
 On going cleaning of inside and outside of windows/ balconies / corridors / carpets etc.
 To assist in “spring cleaning” duties as required.
 Due to the nature of this position, to be flexible to carry out other duties as required by the Housekeeper to ensure total guest satisfaction.
 To comply with safety and security procedures of the hotel.
 To be neat and well groomed at all times.
 To carry out work in manner least affecting guests.

Interested in this role?
Email your CV and job reference number: S150 to the campus you attend or attended. (Email addresses are listed below.)

Food and Beverage Attendant

Part time Auckland Airport

SCOPE: PROVIDING FRIENDLY, EFFICIENT AND PROFESSIONAL SERVICE TO
OUR GUESTS AS PER THE STANDARDS AND PROCEDURES OF THE DEPARTMENT.
RESPONSIBILITIES/ MAIN DUTIES:
 Report to supervisor in appropriate uniform and well groomed at the rostered time ready to commence duty.
 Ensure that high standard of service is maintained and guests receive prompt, efficient, and pleasant service.
 To be a flexible and co-operative team member, within the department and carry out respective duties required.
 To adhere to hotel policies and procedures with regards to wastage, breakages, liquor control and grooming.
 Perform any duties common to service personnel and carry out any other duties requested by the management or supervisor.
 Attend any training sessions or meetings as necessary.
 Carry out duties bearing in mind safety, health and hygiene requirements. Report any maintenance issues to supervisor.
 Be familiar with emergency evacuation procedures.

Interested in this role?
Email your CV and job reference number: S140 to the campus you attend or attended. (Email addresses are listed below.)

Guest Services Assistant

Part time Auckland Airport

Sudima Hotel (front line role) – Must have full licence!

To efficiently and effectively carry out general “GSA” duties as directed by the Front Office Manager or Duty Manager.
To ensure the highest standard of guest service is maintained while also ensuring maximum revenue for the hotel is produced.
RESPONSIBILITIES/ MAIN DUTIES:
 To promote guest services via front desk & telephone contact, by giving individual and prompt attention to guests’ needs in a courteous and professional manner.
 To provide a warm friendly welcome every time you come into contact with a new guest.
 To be familiar with all aspects of the Front Office PMS system, and the Front Office telephone switchboard.
 To be familiar with company policies and procedures for credit cards, travellers cheques, telechecks company discount cards and the like.
 To carry out the cashiering functions of foreign exchange, telephones, guest meals, balancing shifts takings, banking ect.
 To ensure the receiving / distribution of facsimiles and messages is organised and timely.
 To liaise closely with Housekeeping with regard to rooms available and early departures / check-ins, guests special room requirements and room status’.
 To assist the Duty Manager, where necessary, with Tour check-ins, allocation rooms, and other duties as required, ensuring guest comfort and satisfaction.
 Complete rostered shifts over a 7 day week which could include: AM, PM and Twilight
 To transport guests to and from the Airport when requested and ensure road safety rules are adhered to at all times.
 To report any mechanical issues to the Maintenance Manager asap and not use that vehicle until given the all clear.
 To have a full current driver’s license, and have this on you at all times whilst driving any of the hotel vehicles. Inform your manager or HR immediately of any license restrictions you may receive throughout your employment with us.
 Complete room service orders (twilight shift only), adhering to food safety and hygiene standards.
 Conduct general cleaning duties as directed, and maintain the cleanliness and upkeep of the Hotels public areas.
 To assist in transporting luggage to and from guest rooms unless told otherwise by the guest.
 Resolve any maintenance issues that arise during shift, If capable and can be done in a safe manner that wouldn’t bring harm to you other staff or guests,
 Complete regular security checks in and around the property, and report any suspicious activity or unruly behaviour to the Duty Manager.
 To liaise closely with fellow personnel to ensure the smooth operation of each shift.
 To be fully aware of the hotel’s Fire Evacuation procedures.
 To ensure and maintain the security of personal information of customers and team members of the hotel.
 To ensure you are smartly and correctly attired reporting for duty punctually in the correct uniform and maintain a high standard of personal appearance and hygiene at all times.
 To be familiar with all aspects of the Hotel, including facilities available and special packages available during the year.
 To be able to fulfil guests queries regarding local activities and sightseeing
 To attend staff meetings and any internal or external training when requested by your manager or HR.
 To remember that as a GSA, your manner and attitude towards guests, staff members, management and your job, is always in the public eye, therefore a professional and mature attitude must be foremost at all times.

Interested in this role?
Email your CV and job reference number: S130 to the campus you attend or attended. (Email addresses are listed below.)

Assistant Customs Officer

Full time and Part time Auckland Airport

Apply online to register interest.

http://randstad.co.nz/customs/learn-more-and-apply

Students must let Cathy or Sarndra know when you have applied online so we can email the recruitment team.

To be a successful Assistant Customs Officer, the appointee requires the following knowledge,
experience, skills and personal attributes:
 New Zealand Citizenship or Permanent Residency.
 An unrestricted full motor vehicle driver’s licence.
 Clear drug testing results.
 Ability to obtain and maintain the appropriate level of Customs Organisational Security Clearance
which includes Police Vetting.
 Demonstrates responsibility and accountability for all actions and decisions.
 Demonstrates work behaviours to reflect the Customs 2020 characteristics, Customs Leadership
Principles and Customs Integrity Principles.
 Proven experience in a public facing role and a demonstrated commitment to providing
exceptional customer service.
 Confident in the use of computers and unafraid of using or learning new technology i.e. internal
data based systems.
 The resilience to work in a highly structured environment which has a high degree of repetition and
routine.
 Able to work flexibly and be available at short notice to provide coverage across a 24/7 period.
There may also be a requirement to travel at short notice within your geographical area.
 A commitment to maintaining compliance with legislation, rules and regulations as well as working
towards a safe and prosperous New Zealand.
 Well-developed interpersonal skills and the ability to communicate effectively verbally and in
writing.
 Ability to achieve and maintain level of fitness and physical ability to undertake the full range of
duties.

Interested in this role?
Email your CV and job reference number: C109 to the campus you attend or attended. (Email addresses are listed below.)

Visitor Engagement Host

Part time min 3 hrs per week

Maritime Museum – Volunteer Role (Great opportunity for customer service experience to put on your CV)

Need to commit to role for 4 month minimum!

Key Relationships:  ALL Visitors, Museum staff & volunteers

Is a member of: Visitor Service Team

Classification: The Visitor Engagement officer represents the public face of the Museum.

Different roles available under this title:

Group greeter

Kiosk helper

Gallery assistant

Tour guide assistant

Temporary exhibition host / guide

Public program assistant

Education assistant

Overview, Scope and challenges: 

The Visitor engagement officer ensures that all visitors have an enjoyable experience at the NZ Maritime Museum.  They are confident in their ability to safeguard the displays and exhibits within the Museum galleries.  They are conversational without being intrusive and are able to share their knowledge of the Museum content, facilities and special exhibits. 

Commitment:

Availability can be no less than a minimum of 3 hours once a week or fortnight. Ensure all communications and information from the museum is read, understood and retained to keep you (the volunteer) up-to-date with activities, exhibits and events.

As a volunteer of the NZ Maritime Museum you are required to familiarise yourself with and comply with all organisation policies, including but not limited to, the organisation’s Code of Conduct.

The Volunteer orientation Guide and Agreement will be given at your interview for acceptance.

Skills and Experience needed:

  • Able to communicate confidently in English in a friendly manner
  • An ability to work independently with enthusiasm and self-assurance
  • A high standard of personal presentation
  • A concern for visitor wellbeing and has respect for all, regardless of ethnicity, culture or ideals.
  • Able to stand on your feet for up to 3 hours
  • Knowledge of Museum activities, events, and layout to include public facilities (Information available)
  • Knowledge of Museum vessel departures and returns (Information available)

 

The Various tasks:

The below tasks are an indication only of where you may be able to help.  As your interest develops and your knowledge of the museum increases – other tasks may present themselves.    

 

  • Provides each visitors with a warm smile and a friendly welcome
  • Answering questions on wayfinding within the museum and/or the location of public facilities
  • Assisting front of house with the stowing of backpacks (not allowed in the galleries)
  • Assisting with the Pacific Discovery theatre operating hours
  • Assistance with the donning of life jackets when required
  • Being the go-to person at the information area when a staff member is not present. (During breaks and lunch times)
  • Walking the galleries to maintain a presence to assist visitors when required.
  • Assist in the Edmiston gallery with your presence in the gallery during special exhibits and workshops
  • When needed, educate the visitors on what is appropriate behaviour within the Museum to prevent damage to exhibits.
  • Assist the tour guides with cruise ship or private tour visitors
  • Assisting with Holiday program and/or holiday program groups (training given)
  • If interested – learn about the gallery exhibits to become a Guide (training given).
  • Assist with the school groups, accompanying them to assist the educators with group control.
  • Taking photos (training will be given) of passengers on the vessels for re-sell purposes.

Based on specific skills and the needs of the Museum you may also be asked to assist with:

Public events

Education

Collections

Vessels

Interested in this role?
Email your CV and job reference number: M104 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Agent

Full time Auckland Airport

Air New Zealand

An opportunity is available now to join our high performance Customer Service Team. As the face of the company you will consistently go over and above client expectations to deliver a personalised experience for our customers.

 The role is very diverse, as are the clients. A typical day includes Frontline Customer Service, Alphanumeric data entry, Checking-in domestic travelling passengers, dispatching shuttles to and from the Airport Terminals as well as liaising with the driver team to manage forecourt congestion. Its fast paced its exciting and its fun.

 This role may be suitable for someone that has recently graduated or worked in Travel and Tourism and or Hospitality for example in a restaurant, hotel or bar or simply someone that is in search of something new.

The key requirements of this role include:

Outstanding Communication abilities

Flexibility to work shift work and weekends as part of a 4 days on and 2 days off, rolling roster

Previous experience in Customer Service and or Hospitality is a bonus

Full NZ Drivers Licence or have held your restricted licence for at least 18months

Alphanumeric computer skills

 This opportunity would be very well suited to a highly motivated individual that enjoys multi-tasking and enjoys being kept on their toes.

Interested in this role?
Email your CV and job reference number: A106 to the campus you attend or attended. (Email addresses are listed below.)

Variety of roles

Auckland Airport mixed hours available

NEW AIRLINE – VIRGIN has been added as a client being serviced by AEROCARE staff!

Lots of roles coming up in December , please send your CV first to Sarndra or Cathy and let us know when you have applied for the role as we will need to send your CV to the recruitment team.

Any students who are still studying will need to talk to us first as the criteria for applying will be 100% up to date and over 90% attendance.

Ramp/Baggage handling/Cleaners 

Applicants must be available to work all days and times but on a part time roster so is therefore not suitable for current students

Servicing Jetstar and Hawaiian and Virgin Airlines.  Applicants must have a full or restricted licence.  Excellent entry level opportunity into the airport industry especially if you have limited customer service experience.

Interested in this role?
Email your CV and job reference number: A111 to the campus you attend or attended. (Email addresses are listed below.)

Flight Attendant

Full time, Auckland

 

Please apply to Air New Zealand careers page as vacancies close off and open up at various times but please keep checking if applications are closed at present!

You’ll need proven experience working with people and a passion for travel. It’s a demanding role that will push your limits and challenge you every day you come to work. We are one of the world’s leading airlines delivering exceptional customer service to 13 million travellers every year on our domestic and international network. Our Flight Attendants are passionate, proud and dedicated people who love the challenge of working in an industry where every second counts! We are looking for world class Flight Attendants to join us in representing New Zealand to the world. Your journey starts here. We’re looking for a natural passion for people and a commitment to excellent service. Strong problem solving skills, teamwork and the ultimate Kiwi “can-do” attitude are the attributes required to keep us operating at world class levels. We need resilient team players, with great personalities and a keen sense of humor to represent New Zealand with pride and passion.

Interested in this role?
Email your CV and job reference number: A125 to the campus you attend or attended. (Email addresses are listed below.)

Cabin Crew

Full time, Auckland

Please check the Jet connect (Qantas) website for job opening as they open up and close off at various time, you are able to register your interest so you are alerted to job openings when they come up!

The essential requirements of the position are:
Impeccable presentation aligned to the premium nature of the airline; Hospitality experience; Demonstrated experience in service with people from a variety of cultures and countries; Strong commitment to high-level customer service and recent experience in a face-to-face role; New Zealand or Australian permanent residency and a passport ensuring unrestricted access to all ports of call with at least 12 months validity; availability to work a rotating roster over 7 days, including weekends, weekdays, public holidays and over a 24 hour period; an excellent level of health and fitness; minimum 18 years of age; height must be between 163cm-183cm.
Possess (or obtain the following if successful):
Current Senior First Aid Certificate (or Proof of Enrolment)
Responsible Service of Alcohol Certificate. (or Proof of Enrolment)

Interested in this role?
Email your CV and job reference number: J101 to the campus you attend or attended. (Email addresses are listed below.)

Cabin Crew

Full time, Various locations

Please check the Virgin website for job opening as they open up and close off at various time, you are able to register your interest so you are alerted to job openings when they come up!

We are looking for customer service professionals who share our enthusiasm and passion for excellence. If this is a challenge that you are ready to embrace please register your interest to join our Cabin Crew team today! 

Virgin Australia is searching for vibrant individuals to deliver our world class onboard service, with all of the finesse our Guests expect from Australia’s most desirable airline.

Our Virgin Australia Cabin Crew operate one of the world’s most advanced and modern fleet of aircraft on our regional, domestic and short-haul international network.

As a member of the Virgin Australia team you will enjoy a wide range of benefits;

  • Competitive pay
  • Excellent industry benefits
  • Diverse career opportunities
  • Dynamic environment 
  • Travel

If you have a strong passion for customer service and demonstrate the following criteria, Virgin Australia would love to hear from you.

Minimum criteria:

  • Minimum 18 years of age
  • Australian or New Zealand citizen, or Australian Permanent Resident
  • Passport holder ensuring unrestricted access to all Virgin Australia ports of call. If progressed, your Passport must have a minimum of 18 months’ validity before commencing on a Training School
  • Competency in written and spoken English
  • Australian Apply or Provide First Aid Certificate for Australian candidates or Comprehensive First Aid Certificate for New Zealand candidates. If progressed, this must have a minimum of 12 months’ validity before commencing on a Training School
  • Australian Responsible Service of Alcohol certificate. If progressed, this must have a minimum of 6 months’ validity before commencing on a Training School
  • Able to reach a height of 180 cm on flat feet and not be taller than 187cm
  • Further information regarding our minimum requirements and selection criteria can be found on our Careers website.
  • Start your career with an airline that has been continually recognised for its service and aims to deliver the world’s most engaging, stylish and effortless flying experience. 
  • We are currently recruiting for the following bases:
  • Virgin Australia Regional Cabin Crew
  • – Canberra
  • – Sydney
  • Virgin Australia Domestic / International Short Haul Cabin Crew
  • – Melbourne
  • Virgin Australia New Zealand – Short Haul International
  • – Auckland
  • – Christchurch

 

Interested in this role?
Email your CV and job reference number: V101 to the campus you attend or attended. (Email addresses are listed below.)

Travel Consultant

Full time, Auckland

Flight Centre

To be considered for a Travel Consultant role you’ll need to meet the following minimum criteria:
– Experience in a sales environment/customer care environment
– Solid academic background (ideally with a tertiary qualification)
– A passion for travel, demonstrated by personal travel experience
– Self-motivation with a desire to build your own client base
– The right to work in New Zealand
The sales experience and previous travel requirements are essential. There is a huge focus on sales targets which is reflected in the wage structure.

Interested in this role?
Email your CV and job reference number: F110 to the campus you attend or attended. (Email addresses are listed below.)

Variety of roles

Part-time and casual

Langham/Cordis Hotel

Variety of roles including porter, housekeeping and food and beverage in a 5 star luxury hotel.

Interested in this role?
Email your CV and job reference number: L101 to the campus you attend or attended. (Email addresses are listed below.)

The campus email address to use are as follows:

Auckland City Campus: cvcity@itc.co.nz
Botany Campus: cvbotany@itc.co.nz
Study From Home: cvdl@itc.co.nz

What happens next:

Once we receive your CV the Employment Consultant will contact you with the full job description for the role and will give you advice on applying for the role and make suggestions to improve your CV if needed. Your CV will then be forwarded to the chosen company and they will contact you directly if they wish to offer you an interview.

If you get an interview:

Make sure you are ready to make an impact, have suitable interview clothes. Don’t forget to contact your chosen Employment Consultant if you are offered an interview.

Other useful job sites:

www.seek.co.nz

www.trademe.co.nz/jobs

jobhunters.co.nz

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