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Job placement opportunities for ITC students and graduates

ITC jobs page

Welcome to the ITC Student Jobs page! Here you will find job opportunities that are open to ITC students and graduates only!

These jobs have been sent to us by employers in the airline, travel and tourism industries. Could you be the star employee they are looking for?

If you are interested in one of the jobs outlined below, please email your CV to one of the email addresses listed at the end of this page, along with the job reference number.

Your Employment Consultant will then be in touch to discuss the next steps and determine your eligibility for the role. Good luck!

 

Current job vacancies

Guest Service Represesntative

Full Time

As the top hotel in Auckland, Hotel De Brett is located on the door step of the re-emerging inner city entertainment precinct. It lies at the nexus of restaurants, bars and cafes spanning the wider Shortland/High Street quarter.

Comprising 25 suites and rooms, a restaurant, two popular bars and multiple function spaces, Hotel DeBrett is one of Auckland’s premier destinations.

As part of this role, you will be the main point of contact for our guests and will be assisting with the day-to-day operations of the reception desk including reservations and concierge duties.

We are looking for someone who has:
• At least 1 year experience in a front desk role or in a customer services role
• Excellent customer service skills
• Ability to drive and valid driving license mandatory
• Experience in a boutique or 5 star hotel will be an advantage
• Tertiary qualifications preferred
• Flexibility to work various hours and shifts (inc. evenings & weekends)
• Strong administrative and operational skills
• Computer and PMS systems literacy (knowledge of Clarity is an advantage)
• Numeric/cashiering skills
• Excellent command of English language
• Excellent grooming
• Team player
• General Managers certificate would be an advantage but not a must
If this sounds like you, please submit your application through Seek. Only applicants who are New Zealand based and can legally work in New Zealand will be considered.

PLEASE NOTE: Only successful applicants will be contacted.

Interested in this role?
Email your CV and job reference number: D100 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Representative - Avis, Budget Group

Full Time Permanent roster - Auckland Airport

Avis Budget Group operates three leading brands within the vehicle rental industry across the Pacific; Avis, Budget and Apex. Our business is fast-paced and our company culture is enthusiastic and collaborative. Our teams deliver outstanding service that ensures our customers keep coming back!

Apex Car Rentals is an emerging leader in the e-commerce/leisure industry and the largest off-airport car rental operator in Australasia.

Your Opportunity:

We are currently recruiting for a Customer Service Representative, based at our Auckland Airport Branch, on a full-time permanent basis.

Key responsibilities include:

  • Ensure customers are dealt with efficiently and professionally
  • Ensure service and vehicles presented to our customers, are to the highest standards.
  • Answering and handling enquiries over phone, email and face to face
  • Completing rental agreements and taking payments
  • Upselling products and services
  • Completing vehicle checks ins and checks outs
  • General administration tasks

Required skills and experience:

  • Valid full NZ Driving license
  • Previous relevant customer service experience
  • Able to work in a team as well as having initiative
  • Dedicated worker with a strong working ethic
  • Computer proficient
  • Fluent level of written and spoken English
  • Ability to build rapport and establish/maintain professional relationships
  • Suitable applicants will need to be flexible to work hours across a 7 day roster.

On offer:

  • Hourly rate, staff discounts, life insurance and optional additional retirement contributions
  • We have a dynamic and supportive team environment in a progressive successful company.
  • Full training provided!
  • Opportunity to be part of a developing and growing company with global opportunities.
Interested in this role?
Email your CV and job reference number: A103 to the campus you attend or attended. (Email addresses are listed below.)

Hotel Crew - JUCY Snooze

Full Time - Roster basis inc weekends

JUCY Snooze are looking for someone to start SOON!

They have a split role starting before Christmas – Front of house / Housekeeping. 

If you are interested in this role please send your CV to your employment consultant with the reference number

Interested in this role?
Email your CV and job reference number: J120 to the campus you attend or attended. (Email addresses are listed below.)

Customer Services JUCY Parnell & Wellington available

Full Time/Fixed Positions available rosters inc weekends

To assist the Centre Manager and/ or Centre Customer Champion in providing effective customer experience support by delivering exceptional customer experience.

The Role:

• Ensure customers experience a professional, quality and timely service at all times
• Resolve all customer complaints effectively and escalate to the Centre Manager/ Centre Customer Champion when required
• Pre-empt customer needs ensuring fast and efficient customer service is provided at all times
• Ensure customer satisfaction is achieved at all times and issues unresolved are escalated to management in a timely manner
• Provide accurate information and assistance on all customer queries including product knowledge and general enquires
• Professional and experienced customer service delivery is provided to all customer interactions
• Ensure all bookings are processed accurately and that payments processed adhere to JUCY policies and procedures
• Ensure all health and safety regulations are followed correctly
• Ensure effective communication with all other business areas with regards to daily demands and requirements.
• Customer issues and queries are handled in a professional and timely manner
• Customer satisfaction increases
• JUCY brand is positive
• Best practice service standards
• Product knowledge and sales opportunities increase productivity and profitability of the JUCY business
• Complaints are reduced
• Health and safety standards are adhered to

• Provide support to relevant projects as required
• A valued member of the project team
• Provide support to and recommend opportunities for customer experience process and systems improvement
• Business improvement initiatives are implemented effectively and increase customer satisfaction
• Best practice is achieved
Relationships and Communication
• Establish and maintain excellent relationships with all stakeholders and colleagues through effective networking and development of high value relationships
• Effectively manage, or escalate, controversial issues, where there may be numerous stakeholders and perspectives
• Positive relationships with key stakeholders are developed and maintained

Interested in this role?
Email your CV and job reference number: J104 to the campus you attend or attended. (Email addresses are listed below.)

Fleet Assistant - JUCY Rental Cars

Fixed Term Full - Airport

The primary objective of the Fleet Assistant is to manage and control daily fleet requirements in preparation for customer pick up/ drop off.

Key Responsibilities:

  • Balance the need for efficiency with producing high standard vehicles
  • Assist the fleet coordinator with organisation of the maintenance of fleet ensuring availability meets requirements
  • Provide operational assistance to customers, delivering a high level of customer service and problem solving in a professional and timely manner
  • Establish and maintain effective supplier and service centre relationships
  • Resolve and follow up on any queries relating to fleet
  • Assist as needed in all areas of branch duties, to ensure consistent excellent standard of service is provided
  • Complete special fleet projects as directed by the Branch Manager or Fleet Coordinator
  • Ensure that a vehicle is never dispatched over service, in a poor mechanical condition, within an expired COF, RUC, Rego, Fuel Ups or faulty on board equipment
  • Assist with the repair of minor Domestic Issues
  • Ensure the fleet has been organised as efficiently as possible whilst on the yard grounds.
  • Maintain the yard according to the direction given by the Fleet Coordinator or Branch manager and ensure all JUCY vehicles have the relevant JUCY stickers.
  • Compliant vehicles are dispatched at all times
  • Customer issues are not reported
  • Accurate records and reporting is maintained
  • Ensure that care is always taken when driving company vehicles
  • Assist the fleet coordinator with ensuring that fleet information is accurate and up to date in CRM
  • Complete in a timely and efficient manner and keep accurate records of all damage and insurance documents.
  • Accurately complete relevant paperwork.

What is required 

• Good general knowledge of car mechanics
• Proven excellence in customer services
• Computer literacy in Microsoft products, email and internet applications
• Proven organisational and time management skills with the ability to work unsupervised
• Competence in trouble shooting and problem solving
• Desire to work to deadlines whilst maintaining high standards
• Full driver’s license
• Good geographical knowledge of New Zealand
Reporting to Branch manager/ Fleet Coordinator/ Customer Champion
Working closely with:
Workshop team
Branch manager
Fellow branch team members
Reservations team
Fleet team
• Ability to work varied shift work on a roster system
• Ability to think outside the square
• To always wear JUCY uniform and be presentable to the agreed standards
• Willingness to adopt and demonstrate JUCY’s core values including “dedication to customer satisfaction and continued provide in the service we offer”.

Interested in this role?
Email your CV and job reference number: J102 to the campus you attend or attended. (Email addresses are listed below.)

Car Detailers - JUCY Rental Cars & Christchurch options available

Full Fixed Term Auckland Airport rosters inc weekends. Day shifts are 05.30am - 14.00pm or Night shifts are 13.00pm to 21.30pm

The primary objective of the Detailer – Junior is responsible for ensuring a consistent delivery of high quality fleet presentation to our customers.

What is the role?
• Ensure the interior and exterior of all vehicles are cleaned to the agreed standards and through the agreed procedures and processes
• Ensure a good understanding of and perform to customer service key performance indicators
• Ensure all quality checks completed on work met set standards
• Provide a professional and positive experience for customers at each point of contact
• Assist as needed in other areas of branch duties to ensure a consistent excellent standard of customer service is provided
• Customers’ expectations are met / positive customer feedback
• Repeat customer service
• Excellence in service delivery
Operations
• Ensure that a vehicle is never dispatched over service, in a poor mechanical condition or with an expired COF
• Ensure that care is always taken when driving company vehicles
• Liaise with Detailing Team Champion and provide vehicles when required
• Ensure the grooming bay is always tidy
• Report to the Detailing Team Champion any necessary stock for the grooming bay
• Adhere to health and safety policies and procedures
• Vehicles detailed efficiently and in a timely manner
• Branch is clean and well presented at all times

Description of Required Competency
• Excellent grooming skills
• Attention to detail
• Ability to work quickly and efficiently
• Excellent customer service skills
• Current NZ full driver’s license
• Good knowledge and interest in New Zealand including popular tourist destinations and attractions
• Across JUCY
• Customers
• Ability to work varied shift work on a roster system
• To always wear JUCY uniform and be presentable to the agreed standards
• High levels in pride of standard of work
• Willingness to adopt and demonstrate JUCY’s core values

Interested in this role?
Email your CV and job reference number: J103 to the campus you attend or attended. (Email addresses are listed below.)

Customer Ambassador / Shuttle Driver - Jucy Rentals

Part Time 20 hours (Sat & Sun) - Auckland Airport

The JUCY Customer Ambassador is responsible for managing the first impressions of our customers providing a genuine Jucy welcome, alongside transport requirements to and from the customer centre.
JUCY Customer Ambassadors thrive on meeting and assisting customers continually looking to improve their service – and every day will ask themselves “How much better can it be?”
Hours of work are rostered which may include weekends

Key Responsibilities:
• Meet and Greet our customers on pick up and drop off of shuttles
• Always be presentable in JUCY uniform
• Provide a friendly and welcoming interaction for our JUCY customers by offering customers water bottles, and promoting Wi-Fi services within the vehicle
• Ensure our customers are comfortable on arrival to the branch and answer any questions they may have
• Demonstrate knowledge on product and services and promote the brand with customers (up-selling) when appropriate
• Ensure the shuttle van is in maintained to a high level and immaculately presented at all times.
• Communicate with the Customer Centre staff when required to achieve best customer practise

Customer Care:
• Meet and Greet other customers arriving at the branch
• Host them and make sure they are comfortable while awaiting check in process
• Keep Branch facilities clean and tidy in between pickups and drop offs
• Assist yard CS staff with layout of branch vehicles

Desired: A relevant qualification
Experience
• Customer service
• A clean driver licence preferred
• Excellent communication skills both written and verbal
• Good logistical skills
• Attention to detail
• Excellent relationship skills
• Conflict resolution skills

Interested in this role?
Email your CV and job reference number: J106 to the campus you attend or attended. (Email addresses are listed below.)

Key Account Consultant - Haka Tours

08.30am -5pm Mon- Fri Newmarket

Key Accounts Consultant
If progression in your Tourism career is number 1 on your to-do list right now then this is the ideal time
to join the Haka Tourism Group. We are a fast growing, innovative and progressive New Zealand owned
tourism company with big, exciting plans for the future!
We’re looking for a Key Accounts Consultant to join our team based in our Newmarket head office,
Auckland.
If you are a natural multi-tasker with an impeccable eye for detail and an appetite for sales then you are
who we are looking for.
About us:
Haka Tourism Group, fresh from winning the Best NZ Tour Operator award in the Australia and New
Zealand Adventure Tourism Awards, owns and operates a range of niche travel brands catering to a
range of different markets and customer segments. Haka Tours specialises in small group adventure
travel, as well as snow and mountain bike tours aimed at the 25 to 50 year old market. We also operate
a growing nationwide chain of Haka Lodges, as well as New Zealand’s newest hotel brand, Haka Hotels.
Haka Educational Tours rounds off our suite of brands and is dedicated to academic and school sports
travel.
· Haka Tours – https://hakatours.com
· Haka Lodges – http://www.hakalodge.com
· Haka Hotels – http://www.hakahotels.co.nz
· Haka Educational Tours – https://hakaeducationaltours.com
· NZ Snow Tours – http://nzsnowtours.com
Your role:
Your role is based with the Haka Tours team and within this role you will work with some of our key
partners to ensure their schedule of tours runs seamlessly throughout the year and build and grow these
relationships with our key partners.
You’ll be responsible for booking and organising all aspects of those tours. Working closely with the
Operations team, you’ll ensure that our partner’s dream itineraries becomes reality in the most
seamless and cost-effective way.
No two group requirements are the same, so you’ll be booking unique itineraries based on your
customers’ specific needs. Therefore, you need to have exceptional negotiating, problem-solving and
influencing skills.
There will be a wide variety within your workload – no day will be the same and that will be all good
with you.
Once a tour confirms, you will manage all operational requirements and also all communication with
whichever partner that tour is for . You’ll make bookings with all our suppliers and prepare accurate and
detailed tour documentation for the Tour Manager so they can effectively run the trip.
Skills needed:
● Excellent verbal and written English (95% of our customer enquiries are via e-mail)
● Expert knowledge of New Zealand with particular emphasis on the range of destinations,
activities and experiences available
● Process driven with a very high level of accuracy
● Strong sales and negotiation skills
● Strong team leadership skills (preferably in the travel industry)
● Attention to detail, highly organised, and flexible
● A sociable and open attitude
● Takes ownership and does whatever possible to exceed your customers’ expectations
● Looking for a challenging role with a high degree of autonomy
● Proven flexibility and the ability to juggle multiple tasks and work in a fast-paced office
environment
● Sound knowledge of and proficient in Microsoft Office including: Excel, Outlook & Word
● Ability to establish and nurture relationships with partners and staff

Interested in this role?
Email your CV and job reference number: H102 to the campus you attend or attended. (Email addresses are listed below.)

Private Groups Operations Supervisor - Haka Tours

08.30am - 5pm Mon - Fri Newmarket

Private Groups Operations Supervisor
Now is the ideal time to join the Haka Tourism Group and particularly our private groups team. We are
a fast growing, innovative and progressive New Zealand owned tourism company with big, exciting plans
for the future!
We’re looking for a Private Groups Operations Supervisor to join our team based in our Newmarket
head office, Auckland.
The more innovative and logical you are, the more you’ll feel at home. The role requires a person who
thrives on change, thinks analytically and is inclined to operate with total autonomy.
You’ll need to genuinely find New Zealand and the Tourism Industry exciting so you can share this with
our customers, as well as desire to commit to the role for a minimum of 2 years.
About us:
Haka Tourism Group, fresh from winning the Best NZ Tour Operator award in the Australia and New
Zealand Adventure Tourism Awards, owns and operates a range of niche travel brands catering to a
range of different markets and customer segments. Haka Tours specialises in small group adventure
travel, as well as snow and mountain bike tours aimed at the 25 to 50 year old market. We also operate
a growing nationwide chain of Haka Lodges, as well as New Zealand’s newest hotel brand, Haka Hotels.
Haka Educational Tours rounds off our suite of brands and is dedicated to academic and school sports
travel.
· Haka Tours – https://hakatours.com
· Haka Lodges – http://www.hakalodge.com
· Haka Hotels – http://www.hakahotels.co.nz
· Haka Educational Tours – https://hakaeducationaltours.com
· NZ Snow Tours – http://nzsnowtours.com
Your role:
Your role is based with the bespoke tour function of Haka Tours, and in a nutshell your job is to ensure
that all our bespoke tours run seamlessly.
You’ll be responsible for booking and organising all aspects of our bespoke tours. Working closely with
the Private Groups Sales team, you’ll ensure that a customer’s dream itinerary becomes reality in the
most seamless and cost-effective way.
No two group requirements are the same, so you’ll be booking customised itineraries based on your
customers’ specific needs. Therefore, you need to have exceptional negotiating, problem-solving and
influencing skills.
The bespoke group quotes can range from budget-friendly short tours with small groups to all inclusive
high-end tours for large groups, so there’ll be a wide variety within your workload – no day will be the
same and that will be all good with you.
Once a group confirms, you will manage all operational requirements. You’ll make bookings with all our
suppliers and prepare accurate and detailed tour documentation for the Tour Manager so they can
effectively run the trip.
Skills needed:
● Excellent verbal and written English (95% of our customer enquiries are via e-mail)
● Expert knowledge of New Zealand with particular emphasis on the range of destinations,
activities and experiences available
● Process driven with a very high level of accuracy
● Strong negotiation skills
● Strong team leadership skills (preferably in the travel industry)
● Attention to detail, highly organised, and flexible
● A sociable and open attitude
● Takes ownership and does whatever possible to exceed your customers’ expectations
● Looking for a challenging role with a high degree of autonomy
● Proven flexibility and the ability to juggle multiple tasks and work in a fast-paced office
environment
● Sound knowledge of and proficient in Microsoft Office including: Excel, Outlook & Word
● Ability to establish and nurture relationships with partners and staff

Interested in this role?
Email your CV and job reference number: H101 to the campus you attend or attended. (Email addresses are listed below.)

Inbound Travel Consultant - Pan Pacific Travel

Remuera

Fluent in Mandarin??

Pan Pacific is one of the largest Inbound Travel Companies in New Zealand having been in business for over 35 years.
We are based in pleasant offices in Remuera with staff parking available, and have about 30 people in our team who come from a wide variety of countries and nationalities.
We arrange the travel requirements for people from all over the world. This includes our Asian Division within which our China Department is a very important part of our business mix.
Pan Pacific has been a major player in the China market for well over 20 years and we would be one of the best known and most respected companies within the China Outbound market.
Our China business mainly consists of high quality ADS groups, MICE (Incentive) groups and family and business groups and FIT.
Our China Department generally consists of about 6 team members and we are always on the lookout for great people if we have a vacancy.
Previous work experience in Inbound Travel is not required. What is required is a great and positive attitude, and a desire to learn and contribute as part of our hard-working but fun team.
You will be a fluent Mandarin speaker, comfortable with all the normal office IT systems, and have New Zealand PR.

Interested in this role?
Email your CV and job reference number: P100 to the campus you attend or attended. (Email addresses are listed below.)

Online Sales - Online Republic

40 Hours - various shift options available Auckland

European Languages Desireable

Online Republic is part of the Webjet Group and is a global e-commerce business based in central Auckland with 180+ staff and offices in NZ, Australia and China.

If you are passionate about travel and want to start a career in e-commerce sales, Online Republic has a fantastic opportunity for you.

Our reservations teams are humming 24/7, where we take 1000’s of calls a week from customers around the world. The aim of the game is to book a major component of our customers dream holiday.

We have a number of different shifts available working 40 hours per week either Morning, Afternoon or Night shifts.

What will you do?

  • Manage the processing of Car or Motorhome bookings
  • Sell Car or Motorhome rentals to customers over the phone
  • Convert email and phone enquiries into confirmed bookings
  • Sell our add-on products to customers wherever possible
  • Provide world class service to our inbound existing customers
  • Suggest and sell alternative rental options to customers where applicable
  • Identify and cross-selling additional Online Republic products and services

What we are looking for?

  • Graduates or someone looking to get their foot into the travel industry or enthusiastic people who want to develop and grow their sales skills
  • European languages desirable
  • High levels of enthusiasm and motivation
  • The ability to listen to what our customers are telling you and get them into the right vehicle
  • Someone with a very high standard of communication, both written and verbal
  • Customer focus with a desire to provide outstanding service
  • Someone who does what they say they’re going to do
  • A desire and passion to contribute to the Online Republic Empire
  • The ability to pick up systems and technology quickly and confidently
  • Someone who can adapt quickly and easily and who is not afraid to change their thinking
  • Respect underpins everything we do here

What’s in it for you?

 

  • An amazing training experience from day one, where you will be trained and supported extensively to ensure your success
  • To work alongside a cool team of like-minded people who will support and encourage you (and have a little healthy competition along the way)
  • A very generous health insurance package
  • Weekly office treats including sushi days, cake days and fruit days
  • A very active social club where you can mix and mingle with your colleagues
  • An environment where staff are supported to succeed through on-going training and development
  • The opportunity to learn and grow with one of NZ’s leading online organisations
Interested in this role?
Email your CV and job reference number: O101 to the campus you attend or attended. (Email addresses are listed below.)

Travel Consultants WANTED - STA Travel

TRAVEL EXPERT RECRUITMENT DAYS – WORK FOR STA IN AUCKLAND OR WELLINGTON –

For details on dates and locations ask your employment consultants

Who we are and what we do

STA Travel… the world’s largest student and youth travel company, we’ve been spreading peace, love and adventure since 1979. Back then, we started out with one mission: to create affordable adventures for awesome people. Today, we have stores in over 50 countries, eight head office hubs from London to Auckland, and together, we help over 2 million travellers a year to Start The Adventure. 

Oh, and we also live by another rule. Life’s short, work somewhere you love.

Your role

We are on the lookout for the next superstar Travel Expert to join our team and continue to make STA Travel the number one place for travellers to start their adventure!

Who you are:

  • Customer obsessed
  • Eager to turn your passion for travel into a career
  • Highly competitive and want to be the best
  • Thrive in a fast-paced environment where no two days are the same
  • Someone who works together in high-performing teams
  • A whiz on the computer
  • Ideally from a hospitality, customer service, or sales background

What the job requires:

  • Creating amazing adventures for travellers to all corners of the globe
  • Providing exceptional customer service to our millions of travellers
  • Thinking outside the box to create your own sales opportunities
  • Using initiative and exceptional problem solving skills to provide travellers with real-time solutions

Why STA:

  • Amazing travel perks including free trips
  • A culture based on adventure, passion, and working together
  • The chance to work for a global leader
  • Global employment opportunities and career progression
  • Continual training and support
  • Uncapped earning potential

STA Travel is an equal opportunity employer. Due to our strong investment in our people, STA Travel only accepts applicants available for full time work and without Visa restrictions.

 

Interested in this role?
Email your CV and job reference number: S101 to the campus you attend or attended. (Email addresses are listed below.)

Cabin Crew NZ Regional - Jetstar

Shift work - Current Address in Auckland

Must have a current Auckland Address to be able to apply

As a Jetstar Cabin Crew professional, you will operate sole charge on our 50-seat Q300 NZ regional aircraft, providing high quality service to each and every passenger. No two days are the same, you will be faced with situations that require you to think on your feet, and problem solve which in return earns you customer satisfaction and smiles on customer’s faces. Your role has a great sense of responsibility, especially the safety and comfort of our customers during their travel. There will be lots of fun, you will get to meet different people every day and build relationships with our frequent flyers.
What it takes to fly with us?
We are seeking expressions of interest from enthusiastic Customer Service professional, interested in embarking on a new Cabin Crew journey, where you operate independently flying across New Zealand – returning home every night!!

Key criteria will include:
• Strong experience working in a customer service environment (face to face experience preferred)
• Safety conscious and reliable, available for shift work which includes a combination of early starts, evenings and late finishes, 365 days per year.
• Excellent communication and organisational skills in addition to well-groomed presentation.
• Current address in Auckland.
• Proven ability to work independently and make smart decisions on your feet without consultation of others.
• You must be in excellent health and have the ability to perform all minimum the requirements of the role.
• Be either an Australian or New Zealand citizen or permanent resident with unrestricted access to any of our Jetstar ports.
• Ability to work under pressure and coordinate multiple time sensitive issues.

This is what we can offer you in return:

Rewarding career with Qantas Group’s youngest and fastest growing operation, that encourages people to be themselves, have fun and enjoy working in this remarkable industry.
Development and training. If successful, we will do our best to get you on your journey fully skilled and trained with our ground school commencing in March 2019.

Interested in this role?
Email your CV and job reference number: J105 to the campus you attend or attended. (Email addresses are listed below.)

Guest Relations Agent - Cordis Hotel

Rotating 7 day roster - Auckland CBD

This position would ideally suit someone who has worked in a hotel environment previously in operations, and looking to move into front office

About the Role

This role will have you assisting in the management of loyalty members and VIP guests, and requires a keen eye for detail!

Your responsibilities will include:

  • Ensuring every guest has an outstanding stay and becomes a loyal Cordis guest
  • A high level of English comprehension and impeccable personal grooming is required.
  • Connect with our guests to give each a personalised stay – WOW them
  • Increasing sales through up-selling and cross selling
  • Conduct daily reviews of all arriving VIPs, ensuring all details in PMS are accurate
  • Personally meet and escort VIP guests to their rooms and ascertain any special  requirements

Our ideal candidate will have:

  • Personality that represents the Cordis brand – outgoing, empathetic, curious, eager to learn, naturally takes initiative, and unrivalled attention detail!
  • Excellent interpersonal skills
  • Ability to work autonomously
  • Willingness to help out other teams
  • Experience in a 5 star hotel & OPERA or other systems, will be beneficial but not crucial
  • Ability to work morning and afternoon shifts, including weekends is essential

Benefits:

Cordis is not just about delivering a memorable experience for our guests but an amazing experience for you. So if you are ready! we will reward you with:

  • Fun working environment
  • Opportunity to grow your career with the Langham Hospitality Group
  • Freshly pressed uniform every shift
  • Discounted parking
  • Colleague meals AND plenty more!
Interested in this role?
Email your CV and job reference number: C100 to the campus you attend or attended. (Email addresses are listed below.)

Room Attendant - Ibis Budget

Part Time Auckland Airport

Ibis Budget Auckland Airport currently has fantastic opportunities in our Housekeeping department for highly motivated & energetic individuals with exceptional attention to detail.

As a Room Attendant you will work independently, as part of a team of 20 Housekeeping professionals, servicing our guest rooms. You will be responsible for a hotel main product – the hotel room, having  high standards of cleanliness and also ensuring storage areas and corridors are spotless.

KEY RESPONSIBILITIES

  • Clean, dust and vacuum guest rooms to the highest standard.
  • Make the perfect bed – the soul of the room, and ensure that all around it creates the picture-perfect setting to welcome and accommodate our guests.
  • Replace towels, linen and guest amenities according to room type requirements.
  • Check room equipment and report any faults.
  • Maintain guest room security.
  • Respond to guest requests efficiently and with a genuine smile.

SPECIFIC REQUIREMENTS

  • A keen eye for detail and PASSION about quality and presentation – you will be all about creating memorable experiences with an inviting and immaculate environment to welcome our guests.Experience in cleaning preferred.
  • A friendly, helpful and positive attitude.
  • Be physically fit & energetic.
  • Ability to work in a fast-paced environment, multi-task and make use of your excellent time management skills to adhere to strict time lines.
  • Successful candidates will be offered varying hours and days each week.
  • Exceptional grooming standards
  • Current eligibility to work in New Zealand

Whilst on shift you will enjoy a meal in house and a daily laundered uniform. We do love a celebration and recognise birthdays and tenure even shouting you a night’s stay in house with breakfast and dinner.

If that wasn’t enough, we are committed to upskilling and training our team whilst offering the opportunity to transfer both nationally and globally. Our AccorHotels Academy is our learning hub and offers workshops including leadership, finance, sales, coaching and recruitment. As a trusted partner of Service IQ’s we offer our front line staff an opportunity to gain national qualifications on the job!

Start your career with AccorHotels today and the opportunities are endless!

Interested in this role?
Email your CV and job reference number: I101 to the campus you attend or attended. (Email addresses are listed below.)

Inbound Customer Service & Sales Representative - Concentrix

Full-time & Part-time

https://careers.concentrix.com/career-opportunities/anz/

Headset Heroes wanted for Concentrix

Does helping a couple go skiing in France, finding an old lady’s luggage, and getting a dad to his daughter’s wedding in time sound like the perfect day?

You would love being one of our heroes in a headset.

We are Concentrix – a Fortune 500 company who continue to grow in New Zealand. This expansion means we can help save the day for more people. That’s where you come in.

We run a call centre on behalf of one of New Zealand’s leading air and travel companies, helping their clients across New Zealand and Australia. We need to add more full-time inbound Customer Service and Sales Consultants to our team. Your main communication will be over the phone, with some email too.

Every call is a different person with a different need, so you will get to spend the best part of the day interacting with real people and being their hero. Are you ready to level up your career by becoming a hero in a headset?

Here’s what you’ll get from us:

  • A fun and exciting place to work, with a great team
  • Opportunities to progress your career within the company
    ·         On the job training
    ·         Excellent facilities and a discount to Unitec gym and sport centre
    ·         Regular events
    ·         Annual and monthly team rewards
    ·         Flexible hours – we operate on shifts from 5am–midnight, 7 days a week
    ·         Mt Albert location
    ·         Job satisfaction

And here’s what we’ll need from you:

  • Outstanding communication skills including clear and articulate verbal, listening and written competency
    · Great listening skills mum would be proud of
    ·         Ability to assess and evaluate customer needs
    ·         Ability to articulate information so that it’s easy to understand
    ·         An appetite for learning and knowledge
    ·         Natural at multi-tasking and can work under pressure
    ·         Attention to detail and capturing customer information
    ·         Driven to deliver both customer solutions and sales outcomes

When you begin you will be given training. These formal training sessions are scheduled Monday to Friday, 40 hours per week, for 8 weeks. This is compulsory to get you hero-ready. After this is successfully completed, the hours will be rostered and may vary subject to business requirements.

All candidates must be eligible to work in New Zealand.

All candidates will complete standard pre-employment checks.

I need:

  • 20 Part time for 14th January 2019 (must complete first 6 weeks in full time training with Full time group)

Online applications need to be done then send through cv to your employment consultant for a recommendation to be sent through

Interested in this role?
Email your CV and job reference number: C301 to the campus you attend or attended. (Email addresses are listed below.)

Wholesale Travel Consultant - GO Holidays (Part of the Helloworld Group)

Mon - Fri Rostered shifts between 8am - 6pm plus rostered Saturdays - Auckland CBD

Wholesale Travel Consultant –
Do you have 1-2 Years Experience in the Travel Industry??
 
This is an exciting opportunity for someone amazing to join our Wholesale team at GO Holidays. In this role you will be a superhero to the travel agents you will be working with. Your exceptional attention to detail skills will make preparing and maintaining quotes and bookings a breeze. Not only do you have a flair for sales, you thrive on the challenge of meeting and exceeding sales targets.
 
So what are we looking for?
Minimum 1-2 years experience in the Travel Industry
Fantastic customer service skills
Previous Consultancy or Selling experience
To be self motivated with a desire to achieve sales targets
Exceptional time management skills and attention to detail
Good computer keyboard skills
Strong numerical, written and oral skills
Ability to work Mon-Fri between the hours of 8am and 6pm on rostered shifts plus rostered Saturday’s 9am-1pm
 
You will also be joining a team where fun and a sense of belonging is part of the team culture.
 
If you’re ready to step into a role that will challenge and reward you on a daily basis with a company that cares, then we’d love to talk to you. Please apply by forwarding your CV along with a covering letter to your employment consultant
 
Please note only successful applications will be contacted to proceed to an interview stage.
 
Interested in this role?
Email your CV and job reference number: G100 to the campus you attend or attended. (Email addresses are listed below.)

Cabin Crew - Jetconnect

Various

Do you have NZ or Australian permanent residency and have what it takes to deliver an exceptional customer experience?

Essential Requirements:

  • Our Flight Attendants must be genuinely committed to customer service excellence. To join our dynamic team our people need to:
  • Understand the needs and comfort our customers who travel with us – whether regular flyers or customers who’ve never flown before
  • Easily build rapport and trust in a team and positively contribute to the team’s performance
  • Adapt to any situation that may present itself in a sensible, warm and safe way
  • Appreciate cultural diversity and sensitivity towards customers who may need extra help, such as children travelling alone, nervous flyers or people who may not have English as their first language
  • Understand the importance of hygiene standards inflight so all areas of the cabin are clean and fresh for our customers
  • Successfully complete training and maintain competency in aircraft procedures and first aid
  • Take a caring approach when offering our customers food beverages and any other assistance they may need onboard

In addition to the above you need to meet the following minimum criteria to operate within the unique aircraft environment:

  • Minimum 18 years of age
  • Height between 163 – 183cm
  • New Zealand or Australian permanent residency and a passport ensuring unrestricted access to all Qantas ports of call with at least 12 months validity
  • Current Senior First Aid Certificate with a validity of 12 months at time of application
  • Responsible Service of Alcohol ‘ Statement of Attainment’, which you would need to have by the end of the recruitment process.
  • Strong Commitment to customer service and recent experience in a face to face role
  • Demonstrated empathy in service with people from a variety of cultures and countries
  • An excellent level of health and fitness, for example being able to swim 50m fully clothed
  • A willingness to relocate as required to any location
  • Experience in food in beverage service is an advantage, as is the ability to speak additional languages

Jetconnect Short Haul Flight Attendants take pride in being the face of Qantas on Trans-Tasman routes servicing more than 150 Trans-Tasman flights a week from Auckland and Wellington on B737 aircraft.

Jetconnect International Long Haul flight attendants fly routes across the Qantas network in Australia and to destinations including Los Angeles, Singapore, Hong Kong and Johannesburg on most wide bodied aircraft types. Our Jetconnect Cabin Crew are renown as natural genuine and engaging people who compliment the Qantas world-class premium brand.

As excellence in customer service and safety is integral to our success, our Flight Attendants are intuitive, caring, energetic and responsible professionals -who always make every moment with our customers count.

As the wellbeing of our customers is important paramount, our Flight Attendants are highly trained in service and aircraft safety and can confidently deal with a variety of emergency situations.

If you have the above and would like to apply please send your CV to your employment consultant

Interested in this role?
Email your CV and job reference number: Q101 to the campus you attend or attended. (Email addresses are listed below.)

Online Travel Support Agent - American Express

between 11.00am - 8.00pm with weekend work in the future - Auckland

Online Travel Support Agent –
(Previous Call Centre Experience required)

Join the expanding team of the American Express Online in the Auckland office, supporting New Zealand and Australian Card members.

Some responsibilities include but is not limited to:
• Answering customer queries via phone, email and chat
• Supporting pre booking requests including online journey support, pricing and travel benefit eligibility enquiries.
• Actioning post booking requests including seating, room enquiries, amendments and cancellations requests. 
• Provision of advice and recommendations to Cardmembers to ensure they maximize their benefits.
• Building relationships with internal and external stakeholders such as travel suppliers and other American Express business units and departments

The passionate people we are looking for will have:
• Proven customer service experience in a call centre environment.
• The ability to build and leverage relationships.
• Exceptional listening skills
• Experience resolving issues – ability to problem solve, be resourceful and offer alternative solutions
• Resilience
• Strong attention to detail.
• Be able to work between 11am – 8pm. Possible weekend work in future.
Most importantly we are looking for:
• A willingness to learn.
• An ability to adapt communication style to the audience, communicate confidently, and be accurate.
• An ability to adapt to change.
• A passion for service.

We do not expect you to have travel experience but do want to speak to people who are passionate about travel. We will fully train you on everything you need to know to use our technical travel systems.

As part of the Travel team, you will have access to some great industry leading benefits:

Interested in this role?
Email your CV and job reference number: A102 to the campus you attend or attended. (Email addresses are listed below.)

Receptionist Part Time (Permanent) - Heritage Hotel Auckland CBD

Rotating Roster - morning shifts start 7am night shifts finish midnight

Why Work For Them
A career at Heritage Hotel means great people, a great atmosphere and career advancement opportunities across the group. Heritage Hotel Auckland is one of Auckland city’s most recognisable historic landmark buildings, the iconic Farmers department store building. Being part of Heritage Hotels Group offers you opportunities to find a hospitality career that’s right for you across 18 hotels in 14 New Zealand locations.

About the role:
As a Full Time Receptionist in their Front Office Team, you will be responsible for providing guests a friendly welcome to their hotel. You will be efficient and accurate with your information providing guests correct information about the hotel and area.

This role works on a rotating roster with Morning shifts starting as early as 7am and late shifts finishing around midnight. Having a good availability and being able to work a rotating roster are essential.

Key skills and qualifications required for this role:
• Hotel experience in a reception role or experience in a similar role is essential
• Excellent English communication skills; including exceptional numeracy skills
• Ability to work unsupervised
• Full, Clean New Zealand Drivers Licence advantageous
• General Manager Certificate and First Aid is advantageous
• Hold the current working rights to work in New Zealand

What are the benefits?
• Competitive wages
• Free meals while on duty
• Access to staff discounts with preferred providers
• Discounted and complimentary room nights
• Laundered staff uniforms
• Access to the Employee Assistance programs
• GREAT PLACE TO WORK

 
Interested in this role?
Email your CV and job reference number: H100 to the campus you attend or attended. (Email addresses are listed below.)

Passenger Service Agent - Aerocare/Swissport

Part-time 20-25 hours

Aerocare/Swissport are looking for 5 agents for the Domestic Terminal to start 10th October.

You will need to be available for shift work 24/7 at the airport but this role is 20-25 hours a week.

A drivers licence is preferable.  Restricted or Full.  Those on Restricted /Learners or no licence will be restricted to the shifts offered.  The restrictions on a licence are the same when driving on the tarmac/airside.

Customer service staff are responsible for all passenger movements between the terminal and aircraft.  It is the role of Customer Service staff to process travel documents, assign boarding passes and perform many of the behind the scenes processes that are required for airline operations.

From the moment a passenger arrives on an inbound flight or at the departures terminal for an outbound flight, Customer Service staff are responsible to ensure that their travel plans are carried out as seamless as possible.

Customer Service Staff operate the check-in counters and prepare boarding passes and baggage reclaim vouchers.  In addition, it is these helpful and courteous staff who perform passenger boarding functions and other critical functions such as preparing load and trim documents that ensure that the aircraft is balanced correctly for flight.

As well as these vital functions, Customer Service staff are there to ensure that every passenger is treated with the utmost respect and courtesy and an ever present smile.  This challenging role is diverse and exciting and is the happy face of Aero-Care and our partners.

  • Efficient, reliable and well presented;
  • Customer focussed to deliver exceptional service;
  • Diligent, possess lateral thinking skills and enthusiasm;
  • Thrives on meeting team goals;
  • Fluent in spoken and written english;
  • Basic computer skills;
  • Flexible and available for shift work that includes early starts, late finishes, weekend and public holidays;
  • Physical fitness as lifting up to 32kg is required;
  • ASIC eligibility;
  • Pre-employment Drug and Alcohol Screening; and
  • Dangerous Goods certification.
Interested in this role?
Email your CV and job reference number: A112 to the campus you attend or attended. (Email addresses are listed below.)

Passenger Service Agent - Aerocare/Swissport

Shift Work 24/7

Aerocare/Swissport are looking for 1 person to fill the Virgin Check In role for the International Terminal, Interviews are now so hurry and get your cv in for this one.

You will need to be available for shift work 24/7 at the airport and this role needs to be filled soon so please let your employment consultant know your notice period if already employed.

A drivers licence is preferable.  Restricted or Full.  Those on Restricted /Learners or no licence will be restricted to the shifts offered.  The restrictions on a licence are the same when driving on the tarmac/airside.

Customer service staff are responsible for all passenger movements between the terminal and aircraft.  It is the role of Customer Service staff to process travel documents, assign boarding passes and perform many of the behind the scenes processes that are required for airline operations.

From the moment a passenger arrives on an inbound flight or at the departures terminal for an outbound flight, Customer Service staff are responsible to ensure that their travel plans are carried out as seamless as possible.

Customer Service Staff operate the check-in counters and prepare boarding passes and baggage reclaim vouchers.  In addition, it is these helpful and courteous staff who perform passenger boarding functions and other critical functions such as preparing load and trim documents that ensure that the aircraft is balanced correctly for flight.

As well as these vital functions, Customer Service staff are there to ensure that every passenger is treated with the utmost respect and courtesy and an ever present smile.  This challenging role is diverse and exciting and is the happy face of Aero-Care and our partners.

  • Efficient, reliable and well presented;
  • Customer focussed to deliver exceptional service;
  • Diligent, possess lateral thinking skills and enthusiasm;
  • Thrives on meeting team goals;
  • Fluent in spoken and written english;
  • Basic computer skills;
  • Flexible and available for shift work that includes early starts, late finishes, weekend and public holidays;
  • Physical fitness as lifting up to 32kg is required;
  • ASIC eligibility;
  • Pre-employment Drug and Alcohol Screening; and
  • Dangerous Goods certification.

 

Interested in this role?
Email your CV and job reference number: A110 to the campus you attend or attended. (Email addresses are listed below.)

Camp Counsellor - IEP

Fixed term

We love ITC students so much that we are happy to offer all members a 2019 Summer Camp USA program free of charge! That’s a saving of $799. All you need to do is register your interest below and we will contact you!

Apply online at this link:
https://www.iep.co.nz/international-travel-college/

Check out the videos posted on the IEP Summer Camp USA Facebook page. Make sure you use the ITC link for your discount and let your employment consultant know if you apply.

Video link:

https://www.facebook.com/IEPSummerCampUSA/

International Travel College

 

Interested in this role?
Email your CV and job reference number: S700 to the campus you attend or attended. (Email addresses are listed below.)

Rental Sales Agent

Fulltime Airport

APEX Rentals – Auckland Airport

Full Licence required!

NZ Passport/Residency

The Rental Sales Agent completes rental and return transactions. Integral to this role is the sale of programs and
services to customers and prospective customers at the counter, following established procedures and sales techniques.
The Rental Sales Agent performs duties and provides services which reflect the Company’s values. Essential duties and
responsibilities, shown below, will vary accordingly based on the location, team size, brand and any specialised or specific
requirements.
Essential Duties and Responsibilities
 Completes rental transactions and agreements for customers following established guidelines and procedures.
 Obtains required authorisations, signatures, imprints, addendum, confirmation numbers, and perform Preferred /
Fastbreak, VIP, or other special services as assigned.
 Completes qualification procedures prior to renting vehicles.
 Sells programs and services to customers in an effort to maximise sales opportunities and meet sales goals set
by management.
 Maximises up-sells and walk-up sales based on vehicle availability, utilising established sales techniques and
dialogues. Programs and services include protection options, refueling program, special promotions, future
reservations, upgrades, etc.
 Reviews completed contracts with customers to verify accuracy of information and explains rates and charges.
 Provides customers with completed rental agreements, keys, directions to rental vehicles, maps, and any other
assistance required.
 Completes transaction procedures for returned vehicles and verifies accuracy of closing calculations.
 Audits closed contracts to ensure accurate charges for refueling, applicable taxes, etc.
 Adhere to Company Quality Assurance and Uniform Guidelines.
 Solves problems raised by customers using sound judgement within applied empowerment guidelines and
company policy.
Supervisory Responsibilities
This position does not have formal supervision responsibilities.
Qualifications (may vary by level)
Required Experience
 Level 3 NCEA or higher.
 Previous Customer Service and Sales experience.
 Current NZ Drivers Licence 
Required Knowledge, Skills and Abilities
 Ability to perform competently basic mathematical calculations manually or through utilising a calculator
 Strong professional demeanor, interpersonal skills
 Excellent English written and oral communication skills

Interested in this role?
Email your CV and job reference number: A122 to the campus you attend or attended. (Email addresses are listed below.)

Variety of roles

Auckland Airport mixed hours available

Aerocare 

Ramp/Baggage handling/Cleaners 

Applicants must be available to work all days and times but on a part time roster so is therefore not suitable for current students

Servicing Jetstar and Qatar and Virgin Airlines.  Applicants must have a full or restricted licence.  Excellent entry level opportunity into the airport industry especially if you have limited customer service experience.

Interested in this role?
Email your CV and job reference number: A111 to the campus you attend or attended. (Email addresses are listed below.)

Travel Consultant - Flight Centre

Full time, Auckland

Flight Centre

To be considered for a Travel Consultant role you’ll need to meet the following minimum criteria:
– Experience in a sales environment/customer care environment
– Solid academic background (ideally with a tertiary qualification)
– A passion for travel, demonstrated by personal travel experience
– Self-motivation with a desire to build your own client base
– The right to work in New Zealand
The sales experience and previous travel requirements are essential. There is a huge focus on sales targets which is reflected in the wage structure.

Please let your Employment Consultant know if you apply so we can email the recruitment team at Flight Centre.

Interested in this role?
Email your CV and job reference number: F110 to the campus you attend or attended. (Email addresses are listed below.)

The campus email address to use are as follows:

Auckland City Campus: cvcity@itc.co.nz
Botany Campus: cvbotany@itc.co.nz
Study From Home: cvdl@itc.co.nz

What happens next:

Once we receive your CV the Employment Consultant will contact you with the full job description for the role and will give you advice on applying for the role and make suggestions to improve your CV if needed. Your CV will then be forwarded to the chosen company and they will contact you directly if they wish to offer you an interview.

If you get an interview:

Make sure you are ready to make an impact, have suitable interview clothes. Don’t forget to contact your chosen Employment Consultant if you are offered an interview.

Other useful job sites:

www.seek.co.nz

www.trademe.co.nz/jobs

jobhunters.co.nz

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