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Job placement opportunities for ITC students and graduates

ITC jobs page

Welcome to the ITC Student Jobs page! Here you will find job opportunities that are open to ITC students and graduates.

These jobs have been sent to us by employers in the airline, travel and tourism industries. Could you be the star employee they are looking for?

If you are interested in one of the jobs outlined below, please email your CV to one of the email addresses listed at the end of this page, along with the job reference number.

Your campus manager will then be in touch to discuss the next steps and determine your eligibility for the role. Good luck!

Current job vacancies

Reservations/Customer Service

Full time Auckalnd

STRAY – Reservations / Customer service

Accountability Critical Factors
Call Centre / Reservations / Sales
  • To man incoming calls and ensure that calls are answered and handled in the appropriate manner
  • To accurately process bookings made by agents and travellers directly
  • To process bookings and queries received by fax and email
  • To ensure that data is entered correctly into the reservations systems as well as both passenger travel and company financial information is correct.
  • To maximise sales potential via phone through up-selling

 

Driver / Operations Support
  • To assist drivers and the operations staff with passenger issues/ requests.
  • To monitor passenger loadings and communicate with the operations team accordingly
  • To ensure all daily tasks are completed so manifests are correct and get required information at end of the day.
Customer Service
  • To ensure all customers (inc agents) are delivered exceptional customer service on the phone and face-to-face. 
  • To assist passengers with any problems and seek to resolve them as quickly as possible.

Skills and attributes required:

 

  • Computer literacy
  • Accuracy in Data Entry
  • Ability to deliver excellent customer service
  • An outgoing and “happy to help” personality
  • Ability to use initiative, troubleshoot and problem solve
  • A keen team player
  • Ability to juggle many tasks at once
  • Ability to remain calm under pressure
  • Good communications skills
  • Ability to listen and empathise
  • Strong knowledge of NZ and it’s geography and attractions
  • Ability to sell in a retail environment
Interested in this role?
Email your CV and job reference number: S101 to the campus you attend or attended. (Email addresses are listed below.)

Online Travel Consultant

Full time Auckland

Online Travel Consultant

 Do you want to be involved in the fastest growing area of American Express Travel and Lifestyle Services?

Do international airfares, foreign destinations and 5 star products float your boat?

Do you delight in providing solutions for clients who need your assistance?

From our high employee satisfaction ratings to our many workplace awards, American Express is consistently recognised as a great place to work by people around the world.

The digital on-line space is a key and evolving trend in the travel industry. You could be an integral player by joining the TLS On- Line team. We are looking for consultants to join the expanding team of the ANZ American Express Online (ATO) in the Auckland office. 

As part of the Travel team, you will have access to some industry leading benefits:

  • Work free birthday!
  • A supportive team, service oriented environment.
  • Subsidised gym memberships and discounted travels.
  • Personal card – terms and conditions apply
  • Superannuation Scheme
  • Southern Cross Health Plan

This position is responsible for providing exceptional travel services to our valued Cardmembers needing assistance with all aspects of their travel requirements or technical issues with their Online booking. 

Some responsibilities include but is not limited to:

  • Answering customer queries via phone and email and other future channels e.g. click to chat
  • Provision of quotes via Online Tool and itineraries in a professional and timely manner.
  • Booking air, land and car hire experiences, producing tickets and other travel documents via GDS and Online tool
  • Provision of advice and recommendations to Cardmembers to ensure they maximize their benefits.
  • Processing International and Domestic tickets; and dealing with amendments and cancellations.
  • Building relationships with internal and external stakeholders such as travel suppliers and other American Express business units and departments

The passionate people we are looking for will have :

  • Good GDS knowledge.
  • Customer service experience and the ability to build and leverage relationships.
  • Knowledge of domestic and international airline routing and fares and ticketing knowledge (Additional training will be provided). At least 12 months.
  • Knowledge of domestic and international products and destinations (Additional training will be provided).
  • Strong attention to detail.
  • Ability to problem solve, be resourceful and research possible solutions.
  • Be able to work between 9am – 8pm. Possible weekend work in future.

Most importantly we are looking for :

  • A willingness to learn.
  • An ability to adapt communication style to the audience, communicate confidently, and be accurate.
  • An ability to adapt to change.
  • A passion for service.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Interested in this role?
Email your CV and job reference number: A133 to the campus you attend or attended. (Email addresses are listed below.)

Barista and Receptionist

Full time

Role:
Barista with a twist
 
JUCY is an award winning tourism operator! We love our people and our culture is one of pride and passion. A family owned and operated business that just keeps growing due to the amazing people we have working for us. Become one of them!
JUCY Snooze is the accommodation leg of the business and located in the city’s CBD, offering both hostel and hotel style accommodation AND a little coffee shop to entertain onsite guests, staff and visitors from surrounding offices!
We are looking for an awesome barista and sales ace to join our small hotel family starting training asap. The successful candidate will be running the takeaway coffee shop independently from Monday to Friday 7am-11am, serving continuous high quality coffees in line with sanitary standards as well as building valuable relationships with people on and off site. Where is the twist you ask? Once our Barista Rockstar has settled in on the wild side of life, also known as coffee creation paradise, we will start the second round of training for hotel operations & reservations to help out on the reception desk when required. Twisty enough? It will definitely not get boring around here so get your can-do-hat on.
Previous barista experience is well preferred due to our precious clientele of regulars and quality coffee lovers. On top of that we are looking for the right attitude and passion to fit the JUCY brand and values as well as inner drive to spread the JUCY Coffee love. Candidates should be motivated, efficient and speedy, reliable, standard orientated, bubbly and have an affinity for sales. Experience in cash handling and working unsupervised is well preferred and having pride & passion for what you do a must.
If you love to serve the perfect cup of coffee with a side of awesomeness and fun, please send your CVs to the e mail address listed and include your visa status (if not from New Zealand, a minimum of 6 months is required), earliest start date as well as your motivation for this JUCY role.
Interested in this role?
Email your CV and job reference number: J117 to the campus you attend or attended. (Email addresses are listed below.)

Passenger Service Ambassador

Minimum 25 hrs per week Auckland Airport

We are on the lookout for outgoing, charismatic and well-presented individuals to join our Passenger Services team as Ambassadors over our peak summer period.  We need both full time and casual staff so this would suit anyone who is looking for some extra hours as well as regular work. 

You need to be flexible with working hours, have a hard work ethic and a passion for delivering a fantastic customer service experience.  You will also need to be fairly physically fit as you will often be on your feet for extended periods of time.

Duties will include:

  • Assisting special needs passengers such as unaccompanied minors, passengers with wheelchairs and groups throughout the airport
  • Provide assistance at check in with queue management, excess luggage monitoring and assist with removal of fragile items for collection
  • Assist at gates to ensure an efficient boarding process, pre-boarding passengers, locating missing passengers etc.

Purpose:

 To facilitate a smooth airport experience for passengers and assisting in the efficient processing of passengers through the airport from arrival to departure.

KEY RESPONSIBILITIES:

 Passenger Services

  • Assisting special needs passengers such as unaccompanied minors, passengers with wheelchairs and groups throughout the airport
  • Provide assistance at check in with queue management, excess luggage monitoring and assist with removal of fragile items for collection
  • Assist at gates to ensure an efficient boarding process, pre-boarding passengers, locating missing passengers etc.

Safety and Security:

  • Work in a safe manner
  • Ensure security of the Company’s premises, equipment, supplies and personnel.
  • Ensure security of passenger’s property
  • Adhere to Airport rules and regulations.

General

  • Undertake other duties as requested by the General Manager Auckland from time to time, ensuring such duties are carried out in a timely, accurate manner and in accordance with the Company’s policies and procedures.
Interested in this role?
Email your CV and job reference number: M107 to the campus you attend or attended. (Email addresses are listed below.)

Housekeeping

Full Time Auckland

Responsible for assisting with the day-to-day cleaning and maintenance of the JUCY Snooze Hotel and Hostel in Auckland by maintaining a clean, sanitary, comfortable and tidy environment for hostel and hotel guests as well as staff and other visitors on site.

Daily Tasks
o Effectively contribute to the organising and delivery of JUCY Snooze services in regards to cleanliness:
o clean reception area, stairways and hallways, common areas as well as guest rooms
o organise daily work schedule from the rooming list (arrivals and departures – states check outs as well as room services and specific room requests for new arrivals)
o distribute linen, towels and room supplies for every checked out room or room service (every three days)
o restock room supplies such as drinking glasses, cups, tea and coffee supplies, soaps, shampoos
o replace dirty linens and towels with clean items
o sweep, scrub, mop and polish floors in ensuite bathrooms and shared bathrooms
o inspect and turn mattresses regularly
o store all dirty laundry in line with company policy
o check all appliances in rooms are in working order and report back to reception for necessary replacements or repairs
o respond to guest queries and requests
o organize and restock carts and laundry rooms at the end of the shift
o ensure confidentiality and security of guest rooms
o follow all company safety & security procedures o report any maintenance issues or safety hazards to reception and management
o observe and report damage of hotel property
o Best practice is applied
o Hotel records are maintained and updated accurately
o Customer awareness and satisfaction levels increase
o Work schedules align to Hotel services
o Compliance is met
o Resolve customer complaints on the spot
o Follow all hotel services ensuring alignment to scheduled work activities

Interested in this role?
Email your CV and job reference number: J113 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Representative

Full time Auckland CBD

ALL APPLICANTS MUST HAVE A FULL DRIVING LICENCE
 
APEX Rentals Auckland Airport are looking for two Customer Service Representatives!
Ideally looking for Mandarin or Cantonese speakers but will consider other applicants.
 
Tourism industry, global organisation, no two days the same!
Fast paced, busy role!
Customer Service and Results Focused
Hourly rate plus uncapped sales incentive!
 
As a Customer Service Representative your key responsibilities will include:
 
Providing an exceptional service to our customers
Completing rental transactions and agreements
Sale of services, and upselling to customers and prospective customers at the counter
Completing transaction procedures for returned vehicles.
Requirements:
 
Be a fantastic communicator
Have the drive and passion to succeed
Be a people person who is customer service focused
Be a team player with a positive can do attitude
Have experience within retail, customer service or similar role
Have a full NZ driver licence
Be available to work 40 hour rostered shifts per week across Monday-Sunday.
Please refer to the detailed job description available to learn more about this role.
 
We offer hourly rate plus uncapped sales incentive, excellent team culture, global opportunities and an exciting work location.
 
If you are a top performer, and are looking for career in sales within the travel and tourism industry, then this is an excellent opportunity. Please apply now!
Interested in this role?
Email your CV and job reference number: A122 to the campus you attend or attended. (Email addresses are listed below.)

Fishing Travel Consultant

Full time - North Shore

Passionate about FISHING & TRAVEL?
Make a Job of it!
To be successful in this role you will need to:
• Have a passion for fishing and going further to create
beyond ordinary experiences for clients.
• Exceptional customer service skills.
• Strong English language skills – written and oral as
most communication is via email or phone.
• Thrive in a team environment – supporting and
encouraging others.

In return we offer a competitive remuneration
package (base and incentives), generous famils
to international fishing locations, a great working
environment and fun team, sales support staff to
assist you and opportunities to progress.
It’s all about you and what you love to do.

We are a niche travel agency specialising in Diving, Fishing, Ski and Mountain biking holidays – formerly we were trading as Dive Fish Snow Holidays.  The business has been operating for some 29 years , We currently have 26 staff and are based on the North Shore of Auckland.

We are on the hunt for ‘junior’ fishing consultant.  We are happy to look at a freshly trained consultant and continue their development and learning.  It is really important that the successful applicant has a passion for fishing and talk about it to our clients.

 

From time to time we are also looking for ski / bike consultants (we are well covered for diving at the moment) and would be happy to receive CV’s from interested graduates or alumni to hold on file.

Thanks very much for your assistance – hopefully we will find the passionate fisho we are seeking as our outbound fishing side of the business is growing quickly.

Interested in this role?
Email your CV and job reference number: F110 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Representative

Full time Auckland CBD

Employee’s Job Description – Customer Service Representative

Applicants must have their Full Licence.

Introduction

Ezi Car Rental aims to be the best that we can be. We seek excellence and work continually to improve the quality and standards of our work in all areas of the business. We always look at ways in which we can better ourselves and our systems to better serve our people and our customers. We support our staff and aim to be a culturally competent business and equal opportunities employer. 

Working with Values

Guided by our values, we will continue to invest in our future.  We don’t want be someone else, we only want to be ourselves and in doing so we hope to set the standards by which others will judge themselves. 

  • GENIUNE – authentic, real, unaffected, honest
  • WELCOMING – approachable, cordial, friendly, open
  • DYNAMIC – active, vital, alive, energetic, lively, eager
  • UNCOMPLICATED – easy, clear, effortless, easily done, no bother, no sweat, undemanding
  • EFFICIENT – skilled, decisive, able, effective, capable, competent

At Ezi we’re living our values to help create a more enjoyable journey for our customers, wherever it may take them. 

Position Overview

As the first and last point of contact with our customers a Customer Service Representative (CSR) is required to maintain professionalism at all times. A CSR is responsible for rental transactions, ensuring a smooth and efficient counter process for our customers and will contribute significantly to branch incremental sales performance.  As the ‘face of the company’, by focusing on the wants and needs of the customer you will have opportunity to positively influence customer satisfaction and retention.

Areas of Specific Responsibility

Complete rental transactions and agreements for customers following established guidelines and procedures.  These include:

    • Meeting administrative and legal obligations relating to authorizations, signatures, imprints, confirmation numbers, corporate memberships, or any other relevant requirements as assigned. 
    • Explaining rates, charges and obligations with customers. Providing any and all information relevant to their vehicle hire.
    • Proving customers with completed rental agreements, keys, maps, and any other assistance required whilst directing them to their vehicle.
  • Create comprehensive and consistent vehicle damage inspections with the customer, for the purpose of damage liabilities.
  • Complete vehicle returns procedures and verify the accuracy of closing agreements. 
  • Accurately resolve customer questions, comments and complaints in accordance with our customer service standards. 
  • Maximise walk-up and incremental sales opportunities and meet established company targets.
  • Maintain up-to-the-moment understandings of fleet related subjects including, but not limited to, availability; classes; models and common fleet queries. 
  • Run, analyse and act upon rental software reports required for administrative, sales, customer service and fleet related responsibilities. 
  • Use reasonable judgment to solve issues brought up by customers according to company policy. 

 

Key Working Relationships

CSRs will work closely with their Duty Manager and/ or Branch Manager as required and is expected to have a good working relationship with all internal branch staff. 

Expected Competencies

  • Teamwork – Work cooperatively and collaboratively with team members to achieve collective goals. 
  • Personal Communication – Clearly and accurately keep staff and customers informed in writing, in person and on the telephone.  Listen well to others. 
  • Culturally Competent – Be knowledgeable, aware, and exercise sensitivity to others from different cultural backgrounds.  Recognise, respect and value those who make us more diverse. 
  • Accountability – Assume responsibility for successfully accomplishing work objectives.  Set high standards for yourself and others.   
  • Attention to detail – Ensure information is complete and accurate; follow-up with others to ensure agreements and commitments have been fulfilled. 
  • Time Management – be aware of time constraints and vary your work speed, focus and priorities to ensure the best possible outcomes for our customers. 
  • Commercial Awareness – Understanding our business will enable you to make the best decisions possible for both the customer and the business alike. 
  • Results Orientation – Focus on desired results and sets challenging personal goals above and beyond the minimum standard. 
  • Problem Solving – Identify problems, request help and apply logic and reasonable judgement to achieve the desired outcomes for both customer and business. 
  • Participating and Contributing – Having a voice and being heard creates a sense of belonging and creates the context from which everyone progresses.   
  • Initiative – Identify opportunities and issues, and proactively work to capitalise or resolve them.
  • Risk Analysis – Creating a safe work environment for our staff requires contribution from everyone involved.  Employee guidance can be found through he following link – http://www.business.govt.nz/worksafe/information-guidance/all-guidance-items/position-statements/documents/risk-management-at-work.pdf

Importance of Position

Our Customer Service Representatives are our primary point of contact with our customers, so ensuring that they are treated to a service reflective of our values is very important. Success in this role will be defined by having a sound understanding of our operational policies, processes and intended outcomes – implemented according to our core company values for best possible service outcomes for our customers and best possible revenue outcomes for the company. 

 

 

 

 

Interested in this role?
Email your CV and job reference number: E110 to the campus you attend or attended. (Email addresses are listed below.)

Variety of customer service roles

Full time Auckland City

Customer Services – Fixed Term (Summer) 

Vacant Positions

  • On board Services Crew. 
  • Kiosk (360 Discovery)

Skills and Experience

  • Entry level roles
  • Customer Service/Hospitality/Barista background desirable;
  • Vibrant can do attitude
  • High level of maturity, and ability to work under pressure;
  • Have an outstanding attendance record.
  • High standard of appearance.
  • Marine experience is not essential (for these roles you will be provided with on board training).

 

  • *Please note* As Fullers operates 7 days a week, this position is on a roster basis and will include some weekend shifts and public holidays. Due to the nature of shift work involved, applicants are required to have a full driver’s licence and their own transport. 
  • Please be aware that these positions are to provide support over the busy summer months, and as such it is essential that you have no commitments over this period – Fullers will be unable to grant leave during this time.
  • Candidates must have the legal right to work in New Zealand.

 

About the company

Fullers Group Limited is an iconic brand with over 35 years of proud history and over 350 people over multiple locations around Auckland and the Hauraki Gulf. We transport over 4.5 million commuters and tourists on our routes every year. We are in an exciting phase of growing our tourism market, while continuing to strive to deliver consistent, timely and customer focused services for every single one of our passengers. 

Who are we looking for? 

This year we are on the look out for Customer Service focused staff to help us to deliver world class service over the busy summer months.

You’ll be the main point of contact for our customers, providing them with everything they need for an enjoyable journey with us. 

These roles are full time fixed term role, until April 2018. This is an excellent opportunity to enjoy your summer! Please be aware that these positions are to provide support over the busy summer months, and as such it is essential that you have no commitments over this period – Fullers will be unable to grant leave during this time.

Company Culture

As an organisation, we encourage our people to always treat others with respect, to act with integrity, to be open and trustworthy, and to use good judgment.  Our people work hard, approach problems as challenges and learn from their successes as well as their failures.  The pride of being a part of our Fullers team radiates through our people and shows in their enthusiasm for everything they do!

Benefits

Fullers offer many benefits which includes a subsidised car parking scheme. 

Interested in this role?
Email your CV and job reference number: F107 to the campus you attend or attended. (Email addresses are listed below.)

Customer service Representative

Full time South Auckland

Customer Service Representative (Local Host)

We are looking for Customer Service Superstars to join our team for the busy summer season at our Mangere campervan rentals branch in Auckland.

We have one permanent position and four fixed term until April 2018 with opportunity to become permanent.

  • No late nights
  • Excellent career development opportunities’
  • Awesome perks across the company including free campervan hire.

Tourism Holdings Limited (thl) is New Zealand’s premier tourism company and the largest provider of holiday vehicles for rent and sale in Australia and New Zealand. We are also the proud operators of brands that are iconic in our industry on both sides of the Tasman – Such as Maui, Britz, Kiwi Experience, Waitomo Glowworm caves and the legendary Black Water Rafting Company.

Reporting to the Customer Service Manager, your responsibilities will include:

  • Go the extra mile to engage our customers and provide exceptional service
  • Keep records of customer interactions, process customer accounts and file documents
  • Upsell ‘add on’ products and insurances to achieve individual and team targets
  • Provide walk through’s of our campervans to ensure customers are feeling confident in the use of the vehicles before they begin their holiday.
  • Maintain the presentation & cleanliness of pick up and drop off areas

We are looking for the following in the winning candidate:

  • Experience/Study in tourism, hospitality or customer service industry
  • Previous experience in customer service, front desk, receptionist, sales or administration role
  • The ability to speak a second language (French, Spanish, German, Mandarin, Cantonese or Korean) is highly advantageous
  • A full and current driver’s licence
  • Excellent customer service and interpersonal skills
  • Flexibility to work on a rotating roster (including weekends) 

This is a fast paced and dynamic role, so if you have a positive, enthusiastic and proactive attitude and approach, we want to hear from you.

 
Interested in this role?
Email your CV and job reference number: T115 to the campus you attend or attended. (Email addresses are listed below.)

Retail Travel Consultant

Full time Botany

Summary of the Position:
Developing the effectiveness of Helloworld by meeting the travel needs of all of its existing and new customers. The Retail Travel Consultant is at the “Front Line” of Helloworld’s business, and therefore has a major role in maintaining customer relationships.
All of Helloworld’s expertise, systems, advertising, products and reputation are available to the consultant when working with customers, and the consultant has the responsibility to use these to the fullest in their job.
 
Interested in this role?
Email your CV and job reference number: H111 to the campus you attend or attended. (Email addresses are listed below.)

Porter

Part time Auckland City

Heritage Auckland is looking for a part time GSA to join the team. This role is the face of the Hotel as you will be the first point of contact for our guests.

In order for your application to be successful you will have:

¨      A high standard of personal presentation and communication

¨      A confident and friendly personality

¨      A clean full New Zealand drivers licence and the ability to drive both manual and automatic cars

¨      Strong knowledge of the Auckland area, and be able to recommend local restaurants, things to    

        do, and tourism attractions.

 

The main duties of this role include:

¨      Meeting and greeting guests

¨      Valet parking

¨      Luggage assistance

¨      Providing information about the hotel, Auckland and New Zealand

¨      Assisting with any other guest requests

 

Hours of work are on a rotating roster, with varied shift times over the week. You must be available to work a range of shifts and days, including weekends.

Interested in this role?
Email your CV and job reference number: H104 to the campus you attend or attended. (Email addresses are listed below.)

Housekeeping

Part time Auckland Airport

SCOPE: TO PROVIDE A POSITIVE GUEST EXPERIENCE THROUGH TEAMWORK AND A COMMITMENT TO QUALITY SERVICE, WHILST MAINTAINING AN ENJOYABLE, PROFESSIONAL ENVIRONMENT TO WORK WITHIN.
RESPONSIBILITIES/ MAIN DUTIES:
 To ensure linen is on the floors so Room Attendants may start work on time.
 To assist Room Attendants with stripping of soiled linen in the mornings.
 Assist Laundry Attendants as required.
 Distribute store items to the floors.
 On going cleaning of inside and outside of windows/ balconies / corridors / carpets etc.
 To assist in “spring cleaning” duties as required.
 Due to the nature of this position, to be flexible to carry out other duties as required by the Housekeeper to ensure total guest satisfaction.
 To comply with safety and security procedures of the hotel.
 To be neat and well groomed at all times.
 To carry out work in manner least affecting guests.

Interested in this role?
Email your CV and job reference number: S150 to the campus you attend or attended. (Email addresses are listed below.)

Food and Beverage Attendant

Part time Auckland Airport

SCOPE: PROVIDING FRIENDLY, EFFICIENT AND PROFESSIONAL SERVICE TO
OUR GUESTS AS PER THE STANDARDS AND PROCEDURES OF THE DEPARTMENT.
RESPONSIBILITIES/ MAIN DUTIES:
 Report to supervisor in appropriate uniform and well groomed at the rostered time ready to commence duty.
 Ensure that high standard of service is maintained and guests receive prompt, efficient, and pleasant service.
 To be a flexible and co-operative team member, within the department and carry out respective duties required.
 To adhere to hotel policies and procedures with regards to wastage, breakages, liquor control and grooming.
 Perform any duties common to service personnel and carry out any other duties requested by the management or supervisor.
 Attend any training sessions or meetings as necessary.
 Carry out duties bearing in mind safety, health and hygiene requirements. Report any maintenance issues to supervisor.
 Be familiar with emergency evacuation procedures.

Interested in this role?
Email your CV and job reference number: S140 to the campus you attend or attended. (Email addresses are listed below.)

Guest Services Assistant

Part time Auckland Airport

To efficiently and effectively carry out general “GSA” duties as directed by the Front Office Manager or Duty Manager.
To ensure the highest standard of guest service is maintained while also ensuring maximum revenue for the hotel is produced.
RESPONSIBILITIES/ MAIN DUTIES:
 To promote guest services via front desk & telephone contact, by giving individual and prompt attention to guests’ needs in a courteous and professional manner.
 To provide a warm friendly welcome every time you come into contact with a new guest.
 To be familiar with all aspects of the Front Office PMS system, and the Front Office telephone switchboard.
 To be familiar with company policies and procedures for credit cards, travellers cheques, telechecks company discount cards and the like.
 To carry out the cashiering functions of foreign exchange, telephones, guest meals, balancing shifts takings, banking ect.
 To ensure the receiving / distribution of facsimiles and messages is organised and timely.
 To liaise closely with Housekeeping with regard to rooms available and early departures / check-ins, guests special room requirements and room status’.
 To assist the Duty Manager, where necessary, with Tour check-ins, allocation rooms, and other duties as required, ensuring guest comfort and satisfaction.
 Complete rostered shifts over a 7 day week which could include: AM, PM and Twilight
 To transport guests to and from the Airport when requested and ensure road safety rules are adhered to at all times.
 To report any mechanical issues to the Maintenance Manager asap and not use that vehicle until given the all clear.
 To have a full current driver’s license, and have this on you at all times whilst driving any of the hotel vehicles. Inform your manager or HR immediately of any license restrictions you may receive throughout your employment with us.
 Complete room service orders (twilight shift only), adhering to food safety and hygiene standards.
 Conduct general cleaning duties as directed, and maintain the cleanliness and upkeep of the Hotels public areas.
 To assist in transporting luggage to and from guest rooms unless told otherwise by the guest.
 Resolve any maintenance issues that arise during shift, If capable and can be done in a safe manner that wouldn’t bring harm to you other staff or guests,
 Complete regular security checks in and around the property, and report any suspicious activity or unruly behaviour to the Duty Manager.
 To liaise closely with fellow personnel to ensure the smooth operation of each shift.
 To be fully aware of the hotel’s Fire Evacuation procedures.
 To ensure and maintain the security of personal information of customers and team members of the hotel.
 To ensure you are smartly and correctly attired reporting for duty punctually in the correct uniform and maintain a high standard of personal appearance and hygiene at all times.
 To be familiar with all aspects of the Hotel, including facilities available and special packages available during the year.
 To be able to fulfil guests queries regarding local activities and sightseeing
 To attend staff meetings and any internal or external training when requested by your manager or HR.
 To remember that as a GSA, your manner and attitude towards guests, staff members, management and your job, is always in the public eye, therefore a professional and mature attitude must be foremost at all times.

Interested in this role?
Email your CV and job reference number: S130 to the campus you attend or attended. (Email addresses are listed below.)

Assistant Customs Officer

Full time and Part time Auckland Airport

Apply to register interest.

To be a successful Assistant Customs Officer, the appointee requires the following knowledge,
experience, skills and personal attributes:
 New Zealand Citizenship or Permanent Residency.
 An unrestricted full motor vehicle driver’s licence.
 Clear drug testing results.
 Ability to obtain and maintain the appropriate level of Customs Organisational Security Clearance
which includes Police Vetting.
 Demonstrates responsibility and accountability for all actions and decisions.
 Demonstrates work behaviours to reflect the Customs 2020 characteristics, Customs Leadership
Principles and Customs Integrity Principles.
 Proven experience in a public facing role and a demonstrated commitment to providing
exceptional customer service.
 Confident in the use of computers and unafraid of using or learning new technology i.e. internal
data based systems.
 The resilience to work in a highly structured environment which has a high degree of repetition and
routine.
 Able to work flexibly and be available at short notice to provide coverage across a 24/7 period.
There may also be a requirement to travel at short notice within your geographical area.
 A commitment to maintaining compliance with legislation, rules and regulations as well as working
towards a safe and prosperous New Zealand.
 Well-developed interpersonal skills and the ability to communicate effectively verbally and in
writing.
 Ability to achieve and maintain level of fitness and physical ability to undertake the full range of
duties.

Interested in this role?
Email your CV and job reference number: C109 to the campus you attend or attended. (Email addresses are listed below.)

Volunteer Visitor Host

Part time min 3 hrs per week

By assisting visitors with questions and way finding the Visitor Host will champion our visitors’ experience, ensuring that visitors have an enjoyable, high quality experience at the NZ Maritime Museum.

The Visitor Hosts ensure that our visitors from all walks of life and cultures are treated with respect, care and concern at all times.

The Visitor Host also acts as a physical presence within our galleries, and is able to educate our visitors on the correct way of conduct yourself within the galleries to best protect our exhibits from damage.

 

Commitment:

Availability can be no less than a minimum of 3 hours once a week or fortnight. Ensure all communications and information from the museum is read, understood and retained to keep you (the volunteer) up-to-date with activities, exhibits and events.

As a volunteer of the NZ Maritime Museum you are required to familiarise yourself with and comply with all organisation policies, including but not limited to, the organisation’s Code of Conduct.

The Volunteer orientation Guide and Agreement will be given at your interview for acceptance.

 

Skills and Experience needed:

  • Able to communicate in English in a friendly and confident manner
  • An ability to work independently with self-assurance as well as in a team
  • Confidence in the ability to relate to a broad range of visitors.
  • Sensitivity to cultural and ethnic diversity
  • Able to stand on your feet for up to 3 hours
  • A high standard of personal presentation
  • Knowledge of Museum layout, to include public facilities (Information available)
  • Knowledge of Museum vessel departures and returns (Information available)

 

The Tasks:

  • Provides each visitors with a warm smile and a friendly welcome
  • Answering questions on wayfinding within the museum and/or the location of public facilities
  • Assisting front of house with the stowing of backpacks (not allowed in the galleries)
  • Assisting with the Pacific Discovery theatre operating hours
  • Assistance with the donning of life jackets when required
  • Being the go-to person at the information area when a staff member is not present. (During breaks and lunch times)
  • Walking the galleries to maintain a presence to assist visitors when required.
  • When needed, prevent damage to exhibits in galleries by educating the visitors on what is appropriate behaviour within the Museum
  • Taking photos (training will be given) of passengers on the vessels for re-sell purposes.
  • Actively promote all Museum activities, events and public programmes
  • Assisting with Holiday program and/or holiday program groups (training given)
  • If interested – learn about the gallery exhibits to become a Guide (training given).

 

 

The above tasks are an indication only and as you learn and grow your knowledge of the museum other tasks may present themselves. 

 

Based on specific skills and experience you may also be asked to assist with:

Public Events

Education

Collections

Sailing

Interested in this role?
Email your CV and job reference number: M105 to the campus you attend or attended. (Email addresses are listed below.)

Volunteer Visitor Guide

Part time min 3 hrs per week

A Visitor guide is to assist Visitors to better appreciate and understand exhibits and displays, by sharing their accurate knowledge of the Museums exhibits and displays in a warm and friendly manner.  This may include sharing personal stories about NZ.

 The Visitor Guide champions our visitors’ experience, ensuring that visitors have an enjoyable, high quality guided experience at the NZ Maritime Museum.

The Visitor Guide ensure that our visitors from all walks of life and cultures are treated with respect, care and concern at all times.

The Visitor Guide also acts as a physical presence within our galleries, and is able to educate our visitors on the correct way of conduct yourself within the galleries to best protect our exhibits from damage.

 

Commitment:

Guides need to be available at specific times as advertised for Guided tours

10:30am Monday through Friday

1pm Monday through Friday

Weekdays – additional guides can be added – as available

Weekends guides can be added at any time to fit with demand.

 

Availability can be once a week or once a fortnight. Ensure all communications and information from the museum is read, understood and retained to keep you (the volunteer) up-to-date with activities, exhibits and events.  Monthly meetings are held on the 3rd Wednesday of every month at 2:30pm – these are not mandatory – but it’s a place where Guides can share stories and concerns.  Notes are distributed after the meeting.

Interested in this role?
Email your CV and job reference number: M104 to the campus you attend or attended. (Email addresses are listed below.)

Service and Sales Consultant

Full time Auckland

Expressions of Interest

As one of the world’s leading airlines, we are known around the world, not just for our name and our innovation but also for our reputation.  We are recognised as “New Zealand’s Most Reputable Organisation” for our strong leadership, customer service orientation, innovation, brand, corporate values, and our role as an ambassador for New Zealand. In addition to providing great customer experience, from an employee perspective, we are also the four-time winner of the Randstad’s Australia and New Zealand’s most reputable company and attractive employer award.

What?

Our talented Service and Sales Consultants use their exceptional product knowledge, sales skills and can do attitude to engage and delight our customers every day they come to work. We go beyond to ensure all customers inquires and problems are resolved while championing our brand.

No two days will ever be the same. Come work alongside a talented, high-energy, honest, and down to earth team. Both technical capability and excellent communication skills are needed in this dynamic role. 

This is a 24/7 industry so you will be flexible and able to commit to shift work. Shifts start between 6.00am and 3.30pm and finish as late as midnight. You will be informed 4 weeks in advance of the rosters, allowing plenty of time to plan life outside of work.

We offer comprehensive training and support to our people and a range of development opportunities internally for those looking to advance. 

Essentials

  • An understanding and have an apt for technology and complex systems
  • Resilience, along with problem solving abilities will be key to your success as you go through a robust and challenging training programme 
  • Sales focused mindset coupled with your enthusiasm, energy and drive to exceed customer expectations, will see you thriving in our driving sales through service culture
  • Excellent verbal and written comprehension
  • The ability to take initiative and responsibility

Why join Air NZ?

  • We are Australia and New Zealand’s 2017 most reputable company and attractive employer
  • Not only will you be a part of a competitive team who continuously strive for excellence, you will also be a part of a team that will support you in your development
  • We offer competitive remuneration and sales bonus and awesome travel perks for yourself and your family and friends
  • Apart from a competitive salary, we offer additional shift allowances & penal rates
Interested in this role?
Email your CV and job reference number: A109 to the campus you attend or attended. (Email addresses are listed below.)

Cabin Crew

Full time

Cabin Crew.  We are looking for customer service professionals who share our enthusiasm and passion for excellence. If this is a challenge that you are ready to embrace please register your interest to join our Cabin Crew team today! 

Virgin Australia is searching for vibrant individuals to deliver our world class onboard service, with all of the finesse our Guests expect from Australia’s most desirable airline.

Our Virgin Australia Cabin Crew operate one of the world’s most advanced and modern fleet of aircraft on our regional, domestic and short-haul international network.

As a member of the Virgin Australia team you will enjoy a wide range of benefits;

  • Competitive pay
  • Excellent industry benefits
  • Diverse career opportunities
  • Dynamic environment 
  • Travel

If you have a strong passion for customer service and demonstrate the following criteria, Virgin Australia would love to hear from you.

Minimum criteria:

  • Minimum 18 years of age
  • Australian or New Zealand citizen, or Australian Permanent Resident
  • Passport holder ensuring unrestricted access to all Virgin Australia ports of call. If progressed, your Passport must have a minimum of 18 months’ validity before commencing on a Training School
  • Competency in written and spoken English
  • Australian Apply or Provide First Aid Certificate for Australian candidates or Comprehensive First Aid Certificate for New Zealand candidates. If progressed, this must have a minimum of 12 months’ validity before commencing on a Training School
  • Australian Responsible Service of Alcohol certificate. If progressed, this must have a minimum of 6 months’ validity before commencing on a Training School
  • Able to reach a height of 180 cm on flat feet and not be taller than 187cm
  • Further information regarding our minimum requirements and selection criteria can be found on our Careers website.
  • Start your career with an airline that has been continually recognised for its service and aims to deliver the world’s most engaging, stylish and effortless flying experience. 
  • We are currently recruiting for the following bases:
  • Virgin Australia New Zealand – Short Haul International
  • – Auckland
  • – Christchurch
Interested in this role?
Email your CV and job reference number: V101 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Agent

Full time Auckland Airport

 An opportunity is available now to join our high performance Customer Service Team. As the face of the company you will consistently go over and above client expectations to deliver a personalised experience for our customers.

 The role is very diverse, as are the clients. A typical day includes Frontline Customer Service, Alphanumeric data entry, Checking-in domestic travelling passengers, dispatching shuttles to and from the Airport Terminals as well as liaising with the driver team to manage forecourt congestion. Its fast paced its exciting and its fun.

 This role may be suitable for someone that has recently graduated or worked in Travel and Tourism and or Hospitality for example in a restaurant, hotel or bar or simply someone that is in search of something new.

The key requirements of this role include:

Outstanding Communication abilities

Flexibility to work shift work and weekends as part of a 4 days on and 2 days off, rolling roster

Previous experience in Customer Service and or Hospitality is a bonus

Full NZ Drivers Licence or have held your restricted licence for at least 18months

Alphanumeric computer skills

 This opportunity would be very well suited to a highly motivated individual that enjoys multi-tasking and enjoys being kept on their toes.

Interested in this role?
Email your CV and job reference number: A106 to the campus you attend or attended. (Email addresses are listed below.)

Variety of roles

Auckland Airport mixed hours available

Ramp/Baggage handling/Cleaners

Applicants must be available to work all days and times but on a part time roster so is therefore not suitable for current students

Servicing Jetstar and Hawaiian Airlines.  Applicants must have a full or restricted licence.  Excellent entry level opportunity into the airport industry especially if you have limited customer service experience.

Interested in this role?
Email your CV and job reference number: A111 to the campus you attend or attended. (Email addresses are listed below.)

Flight Attendant

Full time, Auckland

You’ll need proven experience working with people and a passion for travel. It’s a demanding role that will push your limits and challenge you every day you come to work. We are one of the world’s leading airlines delivering exceptional customer service to 13 million travellers every year on our domestic and international network. Our Flight Attendants are passionate, proud and dedicated people who love the challenge of working in an industry where every second counts! We are looking for world class Flight Attendants to join us in representing New Zealand to the world. Your journey starts here. We’re looking for a natural passion for people and a commitment to excellent service. Strong problem solving skills, teamwork and the ultimate Kiwi “can-do” attitude are the attributes required to keep us operating at world class levels. We need resilient team players, with great personalities and a keen sense of humor to represent New Zealand with pride and passion.

Interested in this role?
Email your CV and job reference number: A125 to the campus you attend or attended. (Email addresses are listed below.)

Cabin Crew

Full time, Auckland

The essential requirements of the position are:
Impeccable presentation aligned to the premium nature of the airline; Hospitality experience; Demonstrated experience in service with people from a variety of cultures and countries; Strong commitment to high-level customer service and recent experience in a face-to-face role; New Zealand or Australian permanent residency and a passport ensuring unrestricted access to all ports of call with at least 12 months validity; availability to work a rotating roster over 7 days, including weekends, weekdays, public holidays and over a 24 hour period; an excellent level of health and fitness; minimum 18 years of age; height must be between 163cm-183cm.
Possess (or obtain the following if successful):
Current Senior First Aid Certificate (or Proof of Enrolment)
Responsible Service of Alcohol Certificate. (or Proof of Enrolment)

Interested in this role?
Email your CV and job reference number: J101 to the campus you attend or attended. (Email addresses are listed below.)

Travel Consultant

Full time, Auckland

To be considered for a Travel Consultant role you’ll need to meet the following minimum criteria:
– Experience in a sales environment/customer care environment
– Solid academic background (ideally with a tertiary qualification)
– A passion for travel, demonstrated by personal travel experience
– Self-motivation with a desire to build your own client base
– The right to work in New Zealand
The sales experience and previous travel requirements are essential. There is a huge focus on sales targets which is reflected in the wage structure.

Interested in this role?
Email your CV and job reference number: F110 to the campus you attend or attended. (Email addresses are listed below.)

Check-in Agent

Part-time casual (up to 35 hours), Auckland Airport

Applicants must be available to work all days and times but on a part time roster so is therefore not suitable for current students

Check In/Customer service staff are responsible for all passenger movements between the terminal and aircraft. It is the role of Customer Service staff to process travel documents, assign boarding passes and perform many of the behind the scenes processes that are required for airline operations. From the moment a passenger arrives on an inbound flight or at the departures terminal for an outbound flight, Customer Service staff are responsible to ensure that their travel plans are carried out as seamless as possible.

Interested in this role?
Email your CV and job reference number: A110 to the campus you attend or attended. (Email addresses are listed below.)

Variety of roles

Part-time and casual

Variety of roles including porter, housekeeping and food and beverage in a 5 star luxury hotel.

Interested in this role?
Email your CV and job reference number: L101 to the campus you attend or attended. (Email addresses are listed below.)

The campus email address to use are as follows:

Auckland City Campus: cvcity@itc.co.nz
Botany Campus: cvbotany@itc.co.nz
Study From Home: cvdl@itc.co.nz

What happens next:

Once we receive your CV the Employment Consultant will contact you with the full job description for the role and will give you advice on applying for the role and make suggestions to improve your CV if needed. Your CV will then be forwarded to the chosen company and they will contact you directly if they wish to offer you an interview.

If you get an interview:

Make sure you are ready to make an impact, have suitable interview clothes. Don’t forget to contact your chosen Employment Consultant if you are offered an interview.

Other useful job sites:

www.seek.co.nz

www.trademe.co.nz/jobs

jobhunters.co.nz

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