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Job placement opportunities for ITC students and graduates

ITC jobs page

Welcome to the ITC Student Jobs page! Here you will find job opportunities that are open to ITC students and graduates only!

These jobs have been sent to us by employers in the airline, travel and tourism industries. Could you be the star employee they are looking for?

If you are interested in one of the jobs outlined below, please email your CV to one of the email addresses listed at the end of this page, along with the job reference number.

Your Employment Consultant will then be in touch to discuss the next steps and determine your eligibility for the role. Good luck!

 

Current job vacancies

Housekeeper Jucy Snooze Queenstown

Part Time - Queenstown

Housekeeper Part Time – Get paid to workout!

Cleaning – Queenstown

Have you got the moves like Mick Jagger?!Love to workout and get paid for it?!We are on the hunt for a Part-time (20hrs+) Housekeeper for our Queenstown property-surrounded by breathtaking mountains!

Have you got the moves like Mick Jagger?! Love to workout and get paid for it?! This job is possibly for you….We are on the hunt for an enthusiastic Part Time Housekeeper for our JUCY Snooze in Queenstown, in the heart of the town – who wouldn’t want to work in the breath taking mountains of Queenstown?!

To be an amazing Housekeeper at JUCY Snooze, not only will you be responsible for the day-to-day professional and efficient housekeeping services of JUCY Snooze, but you will also have an infectious friendly manner that greets our customers and answers any questions they might have when you bump into them in the corridors. 

You’ll have a spring in your step like a fox to get you up to clean/make those fancy nancy pod style accommodation – as well as our private ensuite rooms, agility is your middle name and working out is your game…all the while you get paid to work out!

We are looking for someone ideally with housekeeping or cleaning experience in another facility, able to work part time …. what is part time you ask? 20 hours per week ideally, could be extra hours on top.  Able to work morning starts, afternoon finishes to enjoy the sunset! Sometimes we might need you to work evenings and of course weekends – yep we have customers then too! 

Does this sound like you? If you are nodding yes as you read these, then wiggle those hips and hit apply!

  • Previous cleaning or housekeeping experience in another facility
  • A good eye for detail and reasonable level of fitness
  • Enjoy working on your own to get the job done but also as part of a multi-cultural team 
  • Punctuality, flexibility and professionalism…and up for fun
  • Ideally hotel or tourism experience, but not a must have 
  • Positive and can-do attitude that enables you to get just get stuck in! 

At JUCY we offer: 

  • Opportunity to take your career further in the tourism industry – work for an international award-winning tourism operator
  • Amazing company culture, working with people from all over the world 
  • Growing business with opportunities across Auckland, Queenstown and Christchurch
  • A vibrant and fun working environment with an amazing team
  • Work perks such as five free days campervan hire, nights at our Snooze accommodation and unlimited cruises on our boats in the Milford Sound – who wouldn’t want to visit that amazing place! 

Our values at JUCY are Fun, Family, Pride and Passion and we live and breathe these values every day. If you think JUCY and this opportunity sounds like you, please hit apply now and tell us more about yourself. 

 

Interested in this role?
Email your CV and job reference number: J112 to the campus you attend or attended. (Email addresses are listed below.)

Night Auditor - JUCY Snooze

Full Time Queenstown

Are you a night owl? Want to get paid for being awake all night? Well we have the perfect role for you! Come and join the JUCY Crew at our Snooze property in Queenstown. 

JUCY is an award-winning, New Zealand owned and operated tourism company, and has been painting the world purple and green since 2001. You’ve no doubt seen our campers dominating the open road and offering people an incredible travel experience! JUCY also provides outside-the-box accommodation, which we call JUCY Snooze which offers mix of pod-style, and ensuite hotel rooms.

We are on the hunt for an all-rounder, who can be responsible for the overall operations of our property. Customer service is your middle name as you look after our guests over night, answering their queries or providing them an outstanding service with a smile! 

Security in our properties is paramount, so whilst you’ll play good cop at reception, you could be bad cop having to check noise levels by asking our guests to keep it on the low down. But you’ll master this with your capability to deal with conflict and have attention to detail will be your strength, ensuring doors are locked like our exits. 

Whilst you are enjoying some quiet time, you’ll be balancing cash/credit card payments, ensuring everything is in check and balance. Where it’s not, you’ll be letting our Hotel Manager know at the end of your shift. 

So what are you waiting for? Get paid to be a night owl – come and work with an award winning Tourism company, meet people from all around the world and even make some commission on the side selling some products to our customers! 

This role is permanent full time and these days could be rostered any day of the week or weekend approximately starting at 11pm and finish at 7am. And hey, there’s no sleeping on the job! 

And JUCY we offer  

  • Opportunity to take your career further in the Tourism industry  
  • Amazing company culture, with people from all over the world  
  • Great JUCY perks, where you will be entitled to discounts on JUCY vehicle rentals, hotel accommodation and free JUCY Cruise in Milford Sound! So, if you are an adventure lover, we’ve got you covered in all aspects from job to hobbies

Does it sound like you?  

  • 1 year customer service or previous experience in a similar hotel role  
  • Excellent customer service skills – look after our customer queries at night 
  • Sense for security and the ability to be able to handle conflict 
  • Affinity for numbers and reporting – to do all those checks and balances 
  • Punctuality, flexibility, independence and professionalism  
  • Positive and can-do attitude  

This is a fantastic opportunity to join an award-winning tourism company and be part of the adventure.

Our values at JUCY are Fun, Family, Pride and Passion and we live and breathe these values every day. If you’re all about delivering amazing customer experiences, please apply now and tell us more about yourself.

 

Interested in this role?
Email your CV and job reference number: J111 to the campus you attend or attended. (Email addresses are listed below.)

Boat Crew - JUCY

Full Time seasonal - Milford Sound

JUCY Cruise operates scenic passenger cruises in the spectacular Milford Sound. We are looking for a couple of Boat Crew to glitz up the world of cruising. So, toss your anchor, put on your boat shoes and take a moment to read about this amazing Boat Crew opportunity. 

You will be meeting with travellers from all over the world and sharing unique moments.  We are looking for enthusiastic and adventurous people with exceptional customer service skills. 

At Milford Cruise we offer:

  • A FUN and vibrant company culture
  • Shift pattern of 10 days on (working in paradise) and 4 days off (enjoying life!)
  • FREE lunch & accommodation in Milford Sound
  • Transport to Queenstown on your days off
  • Opportunity to take your career further in the Tourism industry
  • JUCY Perks!

JUCY Cruise is all about:

Milford Sound is away from cars, buildings and concrete! When the tourists leave this little town around 5pm… you will be surrounded by only nature and all the amazing people who have chosen to live and work there, so often you will enjoy shared dinners and campfire by the moonlight! What about your 4 days off? In you days off you most likely will be exploring Queenstown, tramping, cycling, skiing or chilling. It’s all about that work-life balance, right?

This role is all about:

  • Boat Hosting – Welcoming and engaging with customers!
  • Front of House – Learning bar menu and serving customers.
  • Passenger Safety – Carrying out safe ship practices and training.

Successful candidates must be available to work until the end of the summer season – April 2010. JUCY offers opportunities for the right person to stay on another season and grow into Team Leader roles or explore other JUCY opportunities across the globe (NZ, AU, US).

Interested in this role?
Email your CV and job reference number: J100 to the campus you attend or attended. (Email addresses are listed below.)

Reservations Consultant - ATS Pacific

Full Time Auckland Central

About ATS Pacific

As part of the Helloworld Travel Group, ATS Pacific is one of New Zealand’s leading inbound travel companies, offering a complete range of travel products and services for Australia, New Zealand and the South Pacific. We connect independent travellers from around the world with stunning and unforgettable memories of New Zealand.

The Team

The Reservations Team provide the highest level of service and information to our agent clients, supporting the creation and booking of tailor-made itineraries for New Zealand as well as handling direct enquiries from customers whilst in resort.

The Role

As an Inbound Reservations Consultant, you will be responsible for providing quotations, processing bookings, and invoicing tours for a variety of clients around the world. This portfolio of clients will extend across Europe and the UK. Your positive and enthusiastic attitude, along with your self-motivation, will see you succeed in this role. 

About You

You have great attention to detail and the ability to work with a deadline driven approach. You enjoy working in energetic, fast paced team environments, you are passionate about delivering outstanding service, plus have a high-level knowledge of New Zealand destinations!

What will make you successful with us?

  • Previous Inbound Travel Experience
  • In-depth knowledge of NZ destinations
  • Excellent English communication; written and verbal
  • Well-developed computer skills
  • Excellent attention to detail
  • A passion for providing efficient top-quality customer service
  • Tourplan knowledge would be advantageous
  • A European language would be advantageous
Interested in this role?
Email your CV and job reference number: A743 to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Representative - Lucky Rentals

Full Time - Manukau Auckland

We are after a Customer Service Superstar to join our growing team at Lucky Rentals. We are one of New Zealand’s fastest growing campervan rental companies and we are on the lookout for outstanding people to join our fun and vibrant Christchurch based team. Lucky Rentals was established in 2010 and through offering an awesome backpacker product we have seen considerable growth and now operate five branches across New Zealand and Australia.

The key responsibilities for this position include:

– Taking customers through the rental contract on collection of their vehicle.

– Showing customers how to use our cars and campers (easy as!).

– Dealing with customers via phone and email.

– Going out of your way to give our customers a positive Lucky experience.

The key skills and requirements for this role include:

– Dedication to a high standard of Customer Service.

– Great time management skills and attention to detail.

– Quick thinking on your feet and the ability to work under pressure.

– Great presentation skills – verbal, written and self.

– High energy and X- factor.

– The ability to work well in a team, without fear of getting your hands dirty when required.

– A restricted driver’s license or higher.

What we offer at Lucky:

– An opportunity to kick-start your career in tourism, customer service and more.

– A fun and vibrant working environment.

There are multiple positions available which are 40 hours per week with weekend work required. Feel free to get in touch if you’re only looking for part- time work.

Preference will be given to those with previous relevant work experience or Tourism studies.

Applicants for this position should have NZ residency or a valid NZ work permit.  

Interested in this role?
Email your CV and job reference number: L232 to the campus you attend or attended. (Email addresses are listed below.)

Wholesale Reservations Consultant - Railplus

Full Time - Auckland Central

Rail Europe focuses on booking Rail Passes, train tickets, and speaking to our customers about why rail travel is the best kind of travel!

Rail Europe is part of a global family and is a specialist International Rail Wholesaler. You will be servicing both Travel Agents and members of the public, taking inbound calls to help our customers plan and book their rail journeys of a lifetime!

Who you are…

  • Have strong computer skills and have a knack for grasping new systems
  • A problem solver with an appetite for learning and building knowledge
  • Excellent English communication skills (written and verbal) with a natural desire to help others
  • Have excellent knowledge of working with CRM, Microsoft Office and ability to learn new systems quickly. 

Our Reservations Consultants…

  • Take inbound calls and find rail travel solutions
  • Help our customers find the best Rail Pass and ticket for their itinerary
  • Work with other savvy travel gurus who are passionate about delivering excellent customer service

Hours of operations are 10.30am – 7pm.

Interested in this role?
Email your CV and job reference number: R300 to the campus you attend or attended. (Email addresses are listed below.)

Guest Service Agent - Accor Auckland CBD

Part Time - Auckland CBD

Accor’s The Sebel Quay West Auckland and The Sebel Auckland Viaduct Harbour, located in the heart of the CBD & Viaduct Precinct is currently seeking a Guest Services Agent to join the Front Office Team across both properties.

As a Guest Services Agent you will need to provide excellent and efficient customer service from the point of guest arrival until through departure. Your key responsibilities also include selling rooms, settling guest accounts and cashiering. You will also be responsible for maintaining strict security procedures to ensure guest confidentiality and safety, as well as assisting with queries on the local area and places of interest.

Sound like you?  

You will join us with experience in face to face customer service and the drive to develop and succeed. You have excellent telephone skills, immaculate personal grooming and a passion for delivering outstanding customer service. Experience with Opera PMS system would be an advantages but not essential, however flexibility to work weekends and evenings along with the eligibility to work in NZ for 12 months or more is a must.

As the face of The Sebel, you are confident, engaging and welcoming.

Take the leap and commence your AccorHotel’s journey today,

Interested in this role?
Email your CV and job reference number: S500 to the campus you attend or attended. (Email addresses are listed below.)

Hostel Receptionist - YHA Auckland

Full Time - Auckland

Are you a customer-focused individual who works to exceed guest expectations at all times? We want you!

YHA New Zealand is a leading name in hospitality and tourism, with a network of 38 hostels across the country. We’re looking for gifted individuals to join our Auckland hostels team.

Guests staying with us have often saved for the holiday of a lifetime; our focus is making their dream holiday a reality.

This role suits someone who is self-motivated, computer-savvy, is flexible, and takes initiative. Embracing YHA’s values at all times, you will have the desire to work in a fast-paced, multi-cultural team environment.

Day-to-day activities include reception tasks, booking guests’ domestic travel and activities, and some non-reception based work. We have a permanent position working a minimum of 32 hours per week.

The position requires shift work including weekends and some split shifts. You will be working between our two Auckland hostels.

Applicants must have a good command of English. The ability to speak an Asian language would be highly regarded. You must have the legal right to work in New Zealand and a minimum of 12 months on your Work Visa where appropriate.

Sound like you? We’d love to hear from you!

Interested in this role?
Email your CV and job reference number: Y300 to the campus you attend or attended. (Email addresses are listed below.)

Skydive Booking Office Staff Member

6 month fixed term

Skydive Booking Office Staff Member Front of Shop Sales – 6-month fixed term opportunity (may be extended)Auckland, Queens Street

Permanent – Fixed Term

Sales

GoSkydive is an exciting adventure tourism company operating out of the Mercer Airfield 65km south of Auckland. Currently we are seeking front of shop sales support to join our term, looking after our new Queen Street sales office.  The role involves working weekends and at least two additional rostered days during the week totaling 30 hours per week. 

Your tasks will include but not be limited to:

  • Taking bookings
  • Interaction with customers
  • Answering the phone
  • Keeping the shop tidy

The ideal candidate will have:

  • Exceptional communication and presentation skills
  • Strong ability to build customer relationships
  • Competent computer skills and ability to make accurate records 
  • Must be motivated
    • Why do you want this position?
    • Are you willing to undergo pre-employment drug and alcohol screening?

     This role has a potential immediate start. Only applicants who are short listed will be contacted.  

  • This job offer will close Friday 22 November 2019
Interested in this role?
Email your CV and job reference number: S200 to the campus you attend or attended. (Email addresses are listed below.)

Receptionist

Part Time Permanent

Located on the cliff tops overlooking Karioitahi Beach on Auckland’s south west coast is Castaways Resort. With onsite accommodation, day spa, adventure activities and a newly renovated restaurant & bar, Castaways is the perfect place to escape.

We are looking for a friendly, dedicated and efficient receptionist to join our busy front office team.

Key Responsibilities Include:

  • Managing bookings and enquiries for accommodation, the day spa, restaurant and adventures
  • Liaising with Housekeeping to ensure room cleanliness standards are maintained while meeting productivity goals
  • Provide guests with exceptional customer service throughout their stay
  • Take a positive problem solving approach with issues and concerns.

The successful applicant will:

  • Be able to multi-task productively in a fast paced environment
  • Be able to work weekends and the occasional public holiday.

Previous experience in hospitality reception preferred but not essential.

Applicants for this position should have NZ residency or a valid NZ work visa.

Interested in this role?
Email your CV and job reference number: c300 to the campus you attend or attended. (Email addresses are listed below.)

Passenger Services Agent - Baggage Tracing Unit

Part Time Auckland Airport

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest faces and safest of hands for millions of customers, making sure that luggage is processed, aircraft are ready for boarding, and baggage is handled with care.

The Role

This Passenger Services position is based in our Baggage Tracing Unit, who are responsible for all incoming customer enquiries, lost and found baggage tracing and special handling for our customer airlines. 

Day to day tasks include:

  • Attending to all incoming passenger phone calls / emails, prioritizing information and following up as necessary.
  • Ensure regular communication with ramp team and customers about flight schedule variations and other operational changes
  • Coordinate special handling, lost, found and damaged property matters and carry out tracing for customer carriers.
  • Assisting the baggage handling team with baggage loading 

The successful applicant will be a customer focused individual with a professional and confident telephone manner, clear and concise written and verbal communication and the ability to time manage.  This role is within a fast paced environment and all candidates must have the ability to juggle numerous tasks while providing fantastic customer service.  We are looking for someone who is diligent and attentive to detail in ensuring all relevant information is received and communicated correctly, and followed up promptly.  You’ll need to be a quick thinker and a problem solver, and experience in a similar role would be beneficial.

What you’ll need to bring:

  • Good level of spoken English to ensure clear communication with your team and customers
  • Experience with Worldtracer is an advantage
  • Ability to work a 24/7 rotating roster which will include nights, early mornings, weekends and public holidays on a rotating roster
  • MUST HAVEfull current drivers licence and reliable transport
  • Be able to pass a Ministry of Justice check and Pre-Employment Medical (including D&A testing) prior to commencement.

Working in an Airside role, to follow aviation security requirements, you will be required to hold a full Airside Security Pass and a valid driving licence.

 

Interested in this role?
Email your CV and job reference number: M323 to the campus you attend or attended. (Email addresses are listed below.)

Guest Service Agent - Rydges Hotel Auckland Central

Part Time - Auckland

We are looking for an energetic, well presented person to take up the role of Guest Service Agent.

Rydges Auckland is a 4.5 star 267 room hotel located in the heart of the Auckland CBD that is proud to be a leading provider in exceptional accommodation, food & beverage offerings and conference & event facilities, all complimented with exceptional service by an amazing and dedicated team.

You will be required to:

  • Anticipate and attend to the guest’s needs and desires immediately.
  • Offer a warm and friendly salutation to hotel guests as they enter and depart from the Hotel.
  • Check guests in and out with efficiency and friendliness and in accordance with the established Hotel procedural guidelines.
  • Process daily guest transactions and accounts accurately and efficiently.
  • Work with the Housekeeping, Reservations, and Maintenance departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests.
  • Communicate any guest special request to the appropriate department(s) and follow up to make certain the request has been fulfilled in accordance with the guest’s wishes and/or preferences.
  • Promptly action all guest messages and facsimiles.
  • Communicate any pertinent guest comments, particularly guest complaints, to the Hotel management.
  • Participate in all rostered theoretical and on-the-job training sessions.
  • Comply with all of the hotel’s operational policies & procedures.
  • Maintain a clean & safe working environment.
  • Adhere to all established cashiering policies and procedures.
  • Complete all assigned opening and closing duties.
  • Only those with a valid New Zealand work permit/residency will be considered.

If you are interested in the role as  please submit your Cover Letter, detailing what makes you stand out from the crowd, and send your CV.

Interested in this role?
Email your CV and job reference number: R323 to the campus you attend or attended. (Email addresses are listed below.)

Receptionist - Fat Camel Hostel - CPG Hotels

Part Time - Central Auckland

Join the Fat Camel Hostel & Bar team – We are looking for an outgoing customer service superstar to join our team.

You are a ‘people person’ and take pride in your workplace. This role will suit somebody that is continuously willing to learn and is looking for an opportunity to build their hospitality career.

You must be mature and responsible, have great customer service skills, be a positive person who is a team player but also works well by yourself.  You are hardworking, have amazing problem-solving skills, and will be able to deal with issues/complaints that might arise.  

We are a small team in which everyone pays their part to keep everything running smoothly. You will have to get your hands dirty, make tough decisions and think on your feet.

Key Responsibilities

  • Greeting guests
  • Helping guests with what to do in Auckland
  • Checking guests in and out
  • Settle guest accounts
  • Cash handling

Skills and Requirements:

  • Previous reception/customer service experience (preferable)
  • Excellent verbal and written communication skills
  • A strong customer service focus
  • Ability to multitask with a can-do attitude
  • Must have current eligibility to work in NZ
  • Must be flexible with shifts which could involve morning, evening and night duty.
  • Able to work weekdays, weekends and some public holidays.

Who we are

CPG Hotels is a young, growing company

Three years ago, when we were first established, we had 5 properties, we now have 10 – and more to come in the very near future!

We love what we do

It doesn’t matter what job you do here at CPG Hotels, every time you come into work you’re contributing to making someone’s day that little bit better. Our business is all about people. It’s about making people happy – and that is awesome!

Sound like a good fit?  We’d love to talk to you!

Interested in this role?
Email your CV and job reference number: c101 to the campus you attend or attended. (Email addresses are listed below.)

Finalisation Consultant - GO Holidays

Full Time - Auckland Central

Purpose of Position

To process travel reservations and dispatch documentation in a timely manner for all GO Holidays bookings.  Assist reservation consultants and Finalisation Manager by corresponding with suppliers and travel agents, as well as performing administrative duties.

Key Responsibilities

  • To maintain a maximum of 24 hours turnaround on booking confirmations where possible.
  • Call suppliers to chase confirmations when necessary.
  • Process all payments and documentation accurately, also within GO Holidays service standard time frames.
  • Be competent in all applicable on line reservation systems and ensure the turnaround of all online booking requests are processed as quickly and accurately as possible.
  • Constantly monitor and maintain Finalisation queues in Calypso to ensure they remain at acceptable levels and are turned around within 24 hours when possible.
  • Assist GO Holidays consultant/s and agents where appropriate.
  • Undertake any task that is requested of them by a senior staff member.
  • Develop and maintain excellent customer relationships with both internal and external customers and suppliers.
  • Good Communication skills required and the ability to think outside the square when necessary
Interested in this role?
Email your CV and job reference number: G545 to the campus you attend or attended. (Email addresses are listed below.)

Retail Sales - The Loop Duty Free

Part Time - Auckland Airport

Sales Advisor

ARI Auckland Limited have brought an ambitious and forward-looking business that solely focuses on creating exciting, vibrant and innovative retail experiences for millions of airline passengers around the world. Based in The Loop Duty Free stores at Auckland International Airport, our team members share a common goal of delivering exceptional service to every customer they meet. 

Rosters available are:

  • 4:30am-1:30pm (4 days on, 2 days off – Rotational Roster) Mornings
  • 4:30am-1:30pm & 1:00pm-10:00pm (2 mornings, 2 afternoons, 2 days off) – Rotational Roster) Combination
  • 1:00pm-10:00pm (4 days on, 2 days off – Rotation Roster) Evenings

What you will be doing?

In this role, you will provide world-class service to every customer who comes into our store. Ideally, you will have had customer service experience and love to help people! Your ability to think on your feet is a must as we are on the go all the time!

Your primary tasks will include:

  • Customer Service, Driving Sales, Cash Handling, Merchandising
  • Sharing Product Knowledge of our extensive range of Duty Free products.

How you do this will be your point of difference! The exceptional customer experience will be at the heart of everything you do. 

What’s in it for you?

  • No matter where you are on the career ladder, working with ARI Auckland Limited will broaden both your experience and horizons.
  • You will be provided with a supportive and creative environment that seeks to harness the best talent. 
  • Our team members are provided world class training in every aspect of retailing including in-depth knowledge of all our core product categories.

In addition, you will be provided with great benefits including free staff car parking.

Sounds interesting? Here’s your chance for a career with endless opportunities! – Click APPLY FOR THIS JOB and upload your CV and a Cover Letter!

Please specify your preferred shift in either the cover letter or CV. 

ARI – AN OUTSTANDING SHOPPING EXPERIENCE EVERY TIME

Interested in this role?
Email your CV and job reference number: L335 to the campus you attend or attended. (Email addresses are listed below.)

Night Auditor Manager - Jucy Snooze

Part Time - Auckland Central

Are you a night owl? Want to get paid for being awake all night? Well we have the perfect role for you! Come and join the JUCY Crew at our Snooze property in Emily place – Auckland’s heart of the city. 

We are on the hunt for an all-rounder, who can be responsible for the overall operations of our hostel style property. Customer service is your middle name as you look after our guests over night, answering their queries or providing them an outstanding service with a smile! 

Security in our properties is paramount, so whilst you’ll play good cop at reception, you could be bad cop having to check noise levels by asking our guests to keep it on the low down. But you’ll master this with your capability to deal with conflict and have attention to detail will be your strength, ensuring doors are locked like our exits. 

Whilst you are enjoying some quiet time, you’ll be balancing cash/credit card payments, ensuring everything is in check and balance. Where it’s not, you’ll be letting our Assistant or Hotel Manager know at the end of your shift. 

So what are you waiting for? Get paid to be a night owl – come and work with an award winning Tourism company, meet people from all around the world and even make some commission on the side selling some products to our customers! 

This role is permanent part time consisting of 2-3 shifts a week, which is approximately 16-24 hours per week. These days could be rostered any day of the week or weekend and start at 11pm and finish at 7am. And hey, there’s no sleeping on the job! 

And JUCY we offer  

  • Car parking is available in the building 
  • Opportunity to take your career further in the Tourism industry  
  • We are growing and opening a new property in Auckland mid 2020 
  • Amazing company culture, with people from all over the world  
  • Great JUCY perks, where you will be entitled to discounts on JUCY vehicle rentals, hotel accommodation and free JUCY Cruise in Milford Sound! So, if you are an adventure lover, we’ve got you covered in all aspects from job to hobbies!

Does it sound like you?  

  • 1 year customer service or previous experience in a similar hotel role  
  • Excellent customer service skills – look after our customer queries at night 
  • Sense for security and the ability to be able to handle conflict 
  • Affinity for numbers and reporting – to do all those checks and balances 
  • Punctuality, flexibility, independence and professionalism  
  • Positive and can-do attitude  

Our values at JUCY are Fun, Family, Pride and Passion and we live and breathe these values every day. If you’re all about delivering amazing customer experiences, please apply now and tell us more about yourself.

Interested in this role?
Email your CV and job reference number: J477 to the campus you attend or attended. (Email addresses are listed below.)

Front Office Guest Service Agent - Ramada Manukau Hotel

Part Time - Manukau (next to Vero Whitewater Park)

We are Wyndham Hotels & Resorts. We are the largest hotel franchising company in the world. With 20 brands, 15,000+ team members, and approximately 9,200 hotels across more than 80 countries, no one welcomes the world like we do. We help people realize the possibilities over every horizon.

About the role

We are recruiting for following positions:

  • Guest Service Agent (part- time)

Skills and experience

  • Knowledge of Room Master preferable
  • Proven experience in Hotel Front Office
  • Ability to work over a rotating roster, including days, evenings and weekends
  • Presentation is impeccable
  • Good written and spoken English

Available to start as soon as  possible.

We offer a great working environment supported by a friendly team.

Interested in this role?
Email your CV and job reference number: R222 to the campus you attend or attended. (Email addresses are listed below.)

French or German Speakers - Reservations Consultant

Full Time Auckland

FIT Reservations Consultant – German and French Market
About AOT Group

As part of the Helloworld Travel Group, AOT is Australia & New Zealand’s leading inbound travel company, offering a complete range of travel products and services for Australia, New Zealand and the South Pacific. We connect independent travellers from around the world with stunning and unforgettable memories of New Zealand.

The Team
The Reservations Team provide the highest level of service and information to our agent clients, supporting the creation and booking of tailor-made itineraries for New Zealand as well as handling direct enquiries from customers whilst in resort.

The Role
As an Inbound Reservations Consultant (Free Independent Traveller), you will be responsible for providing quotations, processing bookings, and invoicing tours for a variety of clients around the world. This portfolio of clients will extend across Europe, more specifically Germany and France. Your positive and enthusiastic attitude, along with your self-motivation, will see you succeed in this role. 

About You
You have great attention to detail and the ability to work with a deadline driven approach. You enjoy working in energetic, fast paced team environments, you are passionate about delivering outstanding service, plus have a high-level knowledge of New Zealand destinations!

You are a strong negotiator, results driven, a relationship manager and builder with excellent verbal and written communication skills. You have great attention to detail and the ability to work with a deadline driven approach.

What will make you successful with us?

  • Previous Inbound Travel Experience
  • In-depth knowledge of NZ destinations
  • High level German and/or French language skills ability is a must
  • Excellent English communication; written and verbal
  • Well-developed computer skills, particularly Word & Excel
  • Excellent attention to detail
  • A passion for providing efficient top-quality customer service
  • Tourplan knowledge would be advantageous

If you are interested in joining our team, we want to talk to you.

We will contact all shortlisted applicants.

The application form will include these questions:

  • Which of the following statements best describes your right to work in New Zealand?
  • What’s your expected annual base salary?
  • Do you have native or bilingual proficiency in any languages other than English?
  • How much notice are you required to give your current employer?How many years’ experience do you have as a travel consultant?
Interested in this role?
Email your CV and job reference number: A122 to the campus you attend or attended. (Email addresses are listed below.)

Wholesale Administration Role - GO Holidays

Full Time - Auckland CBD

The role is admin based – running reports, updating spreadsheets, a customer service piece investigating issues arisen from customer’s holidays, processing refunds and looking into accounting errors.  It is full time and would suit someone who is good with written English, maths and is happy to problem solve. 

The first 3 months of training would be in our Shorthaul team learning the ropes before transitioning fully into the support role.

Interested in this role?
Email your CV and job reference number: G876 to the campus you attend or attended. (Email addresses are listed below.)

Sales Consultants - Travelex Auckland & Christchurch

Full Time or part time Auckland Airport & Christchurch Airport

NO DRIVERS LICENCE REQUIRED – MUST HAVE RELIABLE TRANSPORT!!!!!!

Interested in this role?
Email your CV and job reference number: T111 to the campus you attend or attended. (Email addresses are listed below.)

Onboard Services Crew - Fullers

Full Time - 7 days a week, this position is on a roster basis and will include some weekend shifts and public holidays. Auckland CBD

Full Drivers Licence and own Transport required
 
Fullers360 was born of a love for the Hauraki Gulf in 1981. 35 years downwind, our network unifies the entire GulfThrough a reliable network and the passion of 350 crew and staff, Fullers360 ferries nearly 6 million people every year, getting commuters to work and visitors to play. We’re in an exciting phase of growing our tourism market, while elevating the experience we deliver to every single one of our customers. We have fantastic opportunities available for Full-Time Onboard Services Crew to join our team!

About the role

Reporting to the Crew Development Manager, the Onboard Services crew are responsible for providing an outstanding experience for our guests while onboard. You will provide the highest level of customer service in our onboard cafés to both tourists and our regular customers. We are looking for welcoming, confident and considerate individuals to join our crew!

This is a great opportunity to kick-start your career in the marine industry and showcase your outstanding customer skills! In-house marine and hospitality training will be provided and experience out on the water is warmly welcomed.

Key Duties:

  • Provide the highest level of customer service and bar and café services to customers;
  • Promote our products and provide accurate information on our services;
  • Ensure the vessel is ready for boarding by cleaning all areas and restocking products;
  • Demonstrating a commitment to health and safety measures onboard.

To be successful in this role, you will need to:

  • Be a customer service guru!
  • Be able to work autonomously and as part of a team;
  • Have a good level of maturity with the ability to work under pressure;
  • Have an outstanding attendance record and a high standard of appearance.

Benefits:

Fullers offer many benefits including:

  • Discounted gym membership;
  • Discounted healthcare;
  • Free travel for leisure.

Company Culture

As an organisation, we encourage our people to always treat others with respect, to act with integrity, to be open and trustworthy, and to use good judgment. Our people work hard, approach problems as challenges and learn from their successes as well as their failures. The pride of being a part of our Fullers team radiates through our people and shows in their enthusiasm for everything they do!

As Fullers operates 7 days a week, this position is on a roster basis and will include some weekend shifts and public holidays. Due to the nature of shift work involved, applicants are required to have a full driver’s licence and their own transport.

Candidates must have the legal right to work in New Zealand.

Interested in this role?
Email your CV and job reference number: F201 to the campus you attend or attended. (Email addresses are listed below.)

Online Customer Support Consultant - Helloworld

Full Time - East Auckland

We have an opportunity for a super star to join our team in a newly created position, working in our Online Customer Support Team.

The successful candidate will be responsible for handling queries from customers booking on the helloworld.co.nz website.  They will also look after the various associated admin tasks.

They will use phone, email, Galileo, Cross Check Travel & a few other systems. 

This is a full time role based in our new Botany Junction store.

The consultant will also have the opportunity to work with our fantastic Botany team and gain valuable on the job experience which could eventuate in a Retail Travel Consultant position.

This role will require someone who is confident on the phone, has a polite manner with emails & good attention to detail.  Ideally, they will have a vision to work in Retail in the future.  They must be flexible and possibly be available to move to another Auckland store in the next 6 months.

Interested in this role?
Email your CV and job reference number: H500 to the campus you attend or attended. (Email addresses are listed below.)

Food & Beverage Attendants - Millenium Paihia

part time fixed term until May - Paihia

About the Role

We, are looking for an enthusiastic and experienced part-time F&B Attendant to join our restaurant team. This role will include working in all areas of food and beverage service including the bar and our a la carte restaurant.

Key Responsibilities:

  • Ensure excellent and professional client service at all times
  • Undertake general waiting and service duties of food and beverages
  • Up-sell and promote products & services
  • Follow hygienic food and beverage handling procedures
  • Communicate and co-ordinate with team members, kitchen and other areas of operation
  • Ability to work well in a team
  • High level of personal presentation

Benefits:

  • Career development and nationally accredited training opportunities
  • Discounted hotel rates nationwide
  • Meals on duty

Skills and Experience:

  • Ability to work well in a team
  • High level of personal presentation
  • Flexibility to work all shifts including weekends
  • Team leadership and on the job training experience
  • Excellent verbal and written skills
  • Ability to manage and exceed service standards
Interested in this role?
Email your CV and job reference number: M121 to the campus you attend or attended. (Email addresses are listed below.)

Porter - Millenium Paihia

Fixed term part time until May - Paihia

Overview

  • Fantastic opportunity to develop your career in a Front Office environment

About the company

Millennium, Copthorne and Kingsgate Hotels are one of New Zealand’s largest hotel operators and part of a wider international network of hotels. We pride ourselves on offering a true Kiwi experience at each of our 21 hotels. We are dedicated to providing excellent service, attention to detail and sophisticated amenities, for business and leisure guests alike.

About the role

We are looking for an enthusiastic and experienced Porter to join our busy Front Office team. You will promote positive guest experiences through welcoming guests, explaining hotel facilities and anticipating guests’ needs.

Key responsibilities:

  • Provide guests with a warm welcome and departure
  • Valet service
  • Assist with guest luggage
  • Maintain cleanliness of the Hotel’s public areas
  • Attend to guest requests
  • Ability to work day and night shifts and tending to guest bar and lounge on occasion

Benefits:

  • Career development and nationally accredited training opportunities
  • Discounted hotel rates nationwide
  • Meals on Duty
  • Uniform

Key skills and experience:

  • Full, clean New Zealand drivers license
  • Proven customer service skills
  • Excellent English is essential for this position
  • Professional manner and impeccable presentation
  • Physical capability to lift and transfer guest luggage
  • Flexibility to work all shifts including weekends

Experience in a similar customer service role would be beneficial.

Interested in this role?
Email your CV and job reference number: M233 to the campus you attend or attended. (Email addresses are listed below.)

Room Attendant - Millenium Copthorne Paihia

Fixed Term until end of May part time -Paihia

Providing Outstanding Service Experiences for all external and internal customers to ensure ‘Everyone Recommends Us’, by maintaining guest rooms and service areas in a clean and orderly manner.

About the role

Millennium Hotels are looking for a professional and passionate Room Attendant to join their friendly Housekeeping team.  Previous experience in cleaning, either in a professional or private capacity is preferable although not essential as full training will be given.

Key Responsibilities:

  • Perform all necessary housekeeping activities in order to maintain the cleanliness and appearance of Guest Rooms
  • Ensure guest comfort at all times
  • Flexibility to work a variety of shifts, including weekends
  • Ability to work as part of a team and follow direction

Benefits:

  • Career development and nationally accredited training opportunities
  • Discounted hotel rates both nationwide and internationally
  • Meals on duty

Key Skills and Experience:

  • Previous experience in housekeeping
  • Excellent attention to detail
  • High standards of presentation both within yourself and your work
  • Ability to work on your own as well as be part of a team

 

Interested in this role?
Email your CV and job reference number: M300 to the campus you attend or attended. (Email addresses are listed below.)

Passenger Services Agent - Menzies Aviation

Permanent Part Time Auckland Airport

Make Someone’s Day, Every Day

When you’re one of our team, you’ll play a vital part in every customer’s journey.

This position is Permanent Part Time.

The part you’ll play

As the face of Menzies Aviation and the airline you’re representing, you’ll be the sunny start to all sorts of journeys for all kinds of people. Greeting customers from all over the world, you’ll assist and guide them through every step of their journey through the airport. From check-in and bag drop, to boarding gates and arrivals, you’ll ensure customers are kept well-informed and are in the right place at the right time. Following safety, security and airline-specific procedures, you’ll put our customers needs at the heart of everything you do.

What you’ll need to bring:

  • Travel and Tourism Qualification (preferable)
  • Customer, team and safety focus
  • A respectful, friendly and supportive approach
  • Reliability, punctuality and organisational skills 
  • Professional impeccable grooming
  • Flexibility and the ability to adapt to changing priorities and situations
  • Ability to work a variable 24/7 rotating roster
  • Minimum of a Restricted Driver Licence

What you’ll get in return

You’ll be part of a friendly organisation who values the part their people play. You’ll see that there’s no place like an airport to work in, either. A unique, fast-paced environment, bustling with people, it’s a world in itself, where every day brings a new experience. So, you’ll enjoy plenty of variety and development opportunities and you’ll have our full support and training, for the whole of your career journey with us.

Working in an Airside role, to follow aviation security requirements, you will be required to hold a full Airside Security Pass and a valid driving licence.

About Menzies Aviation

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest of faces for millions of customers, making sure they have a safe and seamless journey through the airport and all the documents they need for their flight.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year and, we’re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

Interested in this role?
Email your CV and job reference number: M444 to the campus you attend or attended. (Email addresses are listed below.)

Food and Beverage Attendant - Hotel Grand Windsor

Full Time - Auckland CBD

As an F&B Attendant your passion for providing exceptional customer service contributes to our high level of
customer satisfaction. You build rapport and make a difference in someone’s day in just one interaction.
You’ll be responsible for professional waiting and service duties of food and beverage. Your ability to upsell
and promote products service is essential and you have immaculate personal presentation and excellent
communication skills. Your ability to manage and exceed service standards is second to none.

Skills and requirements
• A minimum of 1 year experience in a similar role at a five-star hotel or high-end restaurant or café is
preferable
• The ability to multi-task
• Outstanding communication skills
• Ability to work in all areas of F&B including restaurant, bar, room service and minibar
• Flexible to work rostered shifts including weekends and public holidays
• New Zealand Citizenship, permanent residency or a current valid work visa
You’ll love this job if:
• You love making someone’s day better
• You are energised by interacting with people
• You’re a positive person and know how to look on the bright side
• You have a genuine passion and commitment to deliver outstanding food and beverage service to
guests
• You’re comfortable in a fast-paced and dynamic environment

Who we are
CPG Hotels is a young, growing company
Four years ago, when we were first established, we had 5 properties, we now have 10 – and more to come in
the near future!
We love what we do
It doesn’t matter what job you do in our hotels, every time you come into work you’re making someone’s day
that little bit better. Our business is all about people. It’s about making people happy – and that is awesome!
Sound like a good fit? We’d love to talk to you!

Interested in this role?
Email your CV and job reference number: G121 to the campus you attend or attended. (Email addresses are listed below.)

Tuk Tuk Tour Guide - Kiwi Tuk Tuk Ltd

Part Time - Contract/Temp - Auckland

It’s a great opportunity for those wanting flexi-time between 9am & 6pm or if your wanting to work flexible hours on a Roster system

Perfect for students or mums wanting part time flexible hours
– some weekends & evenings required.

This is not an office job. You will meet people from all over the world everyday & showcase what our wonderful City of Sails has to offer people visiting our shores! We also offer experience in promotion & event campaigns, branding and experiential media The Tuk Tuks are in hot demand for promo work as the summer approaches! Hours can be flexible

Qualifications Requirements:
– Must be +19 Years Old.
– Must have FULL DRIVING LICENSE FOR AT LEAST 2 YEARS.
– Must be able to Drive Automatic vehicles.
– Excellent Customer Service Manners.
– P Endorsement is required by law (if you don’t have one it’s very easy to apply for nowadays & takes approx 10 days to be issued)
6- Fluent in English Spoken. (Second Languages such as Maori, Mandarin, German & Spanish is definitely a plus)
– Applicants for this position should have NZ residency or a valid NZ work visa.

  • A Good Knowledge of NZ History a bonus, attractions & Maori Culture

-commentary will be part of the job and we will provide additional training on this aspect.

  • Always improving & updating his/her knowledge about what is happening in New Zealand. • Passionate Professional with an amazing friendly personality, a people’s person in essence.

 

  • Passionate about working with people of all ages and nationalities.
Interested in this role?
Email your CV and job reference number: K132 to the campus you attend or attended. (Email addresses are listed below.)

Content Co-ordinator - Helloworld

Full Time Auckland CBD

Purpose of Position

To load and maintain annual contracts with accurate, up to date information for Helloworld Travel Limited companies who use the Calypso Travel Reservation system.

Key Responsibilities

• Load annual contract details and tactical specials/campaigns into the Calypso Land Database for new and existing suppliers.
• Ensure deadlines are met and proactively work to achieve team goals.
• Attend meetings, training courses, conferences and supplier functions to further increase knowledge and abilities.
• Participate in continuous improvement projects within the remit of the role.
• Proactively handle and rectify complaints and problems, seeking guidance where appropriate.

Essential Skills

• Attention to detail – Completes all tasks with attention to accuracy and quality of output.
• Time Management – Ability to effectively prioritise and execute tasks in a deadline driven environment.
• Resilience – Remains calm and self controlled under pressure. Reacts well to change and stays positive despite setbacks keeping difficulties in perspective.
• Communication – Is able to communicate clearly and effectively and relates well to a wide range of people in both oral and written format and excels at listening effectively.
• Learning agility – Is able to learn new systems and processes and apply them with ease.
• Cultural Sensitivity – Awareness and support of cultural diversity and the advantages it can bring to a workplace.
• Team working – Is pleasant, co-operative, gets along well with colleagues and creates a sense of team spirit.

 

Interested in this role?
Email your CV and job reference number: H355 to the campus you attend or attended. (Email addresses are listed below.)

Airline Customer Service Agents - Swissport

Full Time - Christchurch

Are you enthusiastic, organised and dedicated? As a Swissport Customer Service Agent at you’d play a vital role in a busy airport operation. Your focus would be on delivering a seamless, safe and efficient service to the many domestic and international airlines that choose Swissport to provide their on-the-ground services.

Swissport is the world’s leading provider of ground and air cargo services, active at 315 airports in 50 countries across all five continents. We’re known for our highly motivated and dynamic team which has a “can do, will do” attitude, delivering the highest standards for our clients, along with a memorable passenger experience.

The role

Customer Service Agents are responsible for all passenger movements between the terminal and the aircraft. It is the role of Customer Service Agents to process travel documents, assign boarding passes and perform many of the behind the scenes processes that are required for airline operations.

From the moment a passenger arrives on an inbound flight or at the departures terminal for an outbound flight, Customer Service Agents are responsible to ensure that their travel plans are carried out as seamless as possible.

Customer Service Agents operate the check in counters and prepare boarding passes and baggage reclaim vouchers. In addition, it is these helpful and courteous staff who perform boarding functions and other critical functions such as preparing load and trim documents that ensure the aircraft is balanced correctly for flight.

As well as these vital functions, Customer Service Agents are there to ensure that every passenger is treated with the utmost respect and courtesy and an ever present smile. This challenging role is diverse and exciting and is the happy face of Swissport and our partners.

The airport is a fast-paced and safety focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes and weekends.

What would make you stand out for this role?

  • You’re focused on delivering exceptional and safe service
  • You have strong personal skills and can be an effective team player
  • You’re committed to learning and personal growth
  • You’re self-confident and can stay calm under pressure
  • You have excellent presentation and grooming
  • You’re organised and can manage your time well
  • You’re physically capable of handling passenger baggage and manoeuvring wheelchairs as required
  • You have a driver’s license
  • You’re a fluent English speaker
  • You have intermediate computer skills.

Swissport provides comprehensive training, uniforms and airport car parking. 

Impressive career development opportunities are available across Swissport’s network of 35 airports in Australia and New Zealand.

Please note: Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Successful applicants will need to undertake security/background check including Federal Police Check, pre-employment drug and alcohol screening and dangerous goods training at their own expense prior to commencing training.

Interested in this role?
Email your CV and job reference number: S302 to the campus you attend or attended. (Email addresses are listed below.)

Bike Guides - Adventure Capital

Contract Temp Auckland Based with option to Travel

Making people smile every day

That’s our motto – because that’s what we do each and every day!

Our customers come from all over the world to experience a trip of a lifetime in New Zealand; our job is to help make it the best it can be through offering the best guided bike and e-bike tours in Auckland, Wellington and Christchurch.

You must be fit, active and willing to work throughout the summer months, including the Xmas-New Year period, weekends and Public Holidays when required.

Travel within New Zealand may be required from time to time, but predominantly this guiding role will be based within your home region of Auckland.

This is a fixed-term contract role with a good rate of pay, full training and the opportunity to work with a great team.

The role requires a high level of professionalism, organisational ability and a strong sense of care for other people.

To be successful in your application, you will need to pass a New Zealand Police vetting check.

Essential skills and experience:

  • Confident public speaker – with demonstrable experience.
  • Strong people leadership skills – you must be able to manage groups with ease, confidence and provide direction.
  • Fit and active – you must be physically able to lift, push, pull and move heavy items.
  • You must be able to ride a bicycle confidently and unassisted.
  • High proficiency in English – both written and spoken.

Essential personal qualities:

  • Ability to lead and take charge.
  • Optimistic and friendly.
  • Able to ‘think on feet’.
  • Respectful of alternative worldviews.
  • Organised and efficient.
  • Well presented.
  • Genuine interest and care for people.

Essential qualifications:

  • Completed High School – Year 12 or higher.
  • Current First Aid Certificate.

Desired skills and experience:

  • Well-travelled both in New Zealand and internationally.
  • Bicycles – technical knowledge.
  • P-endorsed licence.
  • New Zealand tourism industry experience.

How to apply:

Please send your CV and a covering letter outlining why you believe you are an ideal candidate

Interested in this role?
Email your CV and job reference number: A156 to the campus you attend or attended. (Email addresses are listed below.)

Various Roles

Expressions of Interest available Now for the next Intakes for  Menzies for September/October and November.  

Various roles include:

Passenger Ambassador

Baggage Handlers

Passenger Services Agent

 

Interested in this role?
Email your CV and job reference number: Menzies to the campus you attend or attended. (Email addresses are listed below.)

Customer Service Agents - Swissport

Part Time - Auckland Airport

Airline Customer Service Agents

Are you enthusiastic, organised and dedicated? As a Swissport Customer Service Agent at you’d play a vital role in a busy airport operation. Your focus would be on delivering a seamless, safe and efficient service to the many domestic and international airlines that choose Swissport to provide their on-the-ground services.

Swissport is the world’s leading provider of ground and air cargo services, active at 315 airports in 50 countries across all five continents. We’re known for our highly motivated and dynamic team which has a “can do, will do” attitude, delivering the highest standards for our clients, along with a memorable passenger experience.

The role

Customer Service Agents are responsible for all passenger movements between the terminal and the aircraft. It is the role of Customer Service Agents to process travel documents, assign boarding passes and perform many of the behind the scenes processes that are required for airline operations.

From the moment a passenger arrives on an inbound flight or at the departures terminal for an outbound flight, Customer Service Agents are responsible to ensure that their travel plans are carried out as seamless as possible.

Customer Service Agents operate the check in counters and prepare boarding passes and baggage reclaim vouchers. In addition, it is these helpful and courteous staff who perform boarding functions and other critical functions such as preparing load and trim documents that ensure the aircraft is balanced correctly for flight.

As well as these vital functions, Customer Service Agents are there to ensure that every passenger is treated with the utmost respect and courtesy and an ever present smile. This challenging role is diverse and exciting and is the happy face of Swissport and our partners.

The airport is a fast-paced and safety focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes and weekends.

 

What would make you stand out for this role?

  • You’re focused on delivering exceptional and safe service
  • You have strong personal skills and can be an effective team player
  • You’re committed to learning and personal growth
  • You’re self-confident and can stay calm under pressure
  • You have excellent presentation and grooming
  • You’re organised and can manage your time well
  • You’re physically capable of handling passenger baggage and manoeuvring wheelchairs as required
  • You have a driver’s license
  • You’re a fluent English speaker
  • You have intermediate computer skills.

Swissport provides comprehensive training, uniforms and airport car parking. 

Impressive career development opportunities are available across Swissport’s network of 35 airports in Australia and New Zealand.

Please note: Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Successful applicants will need to undertake security/background check including Federal Police Check, pre-employment drug and alcohol screening and dangerous goods training at their own expense prior to commencing training.

Interested in this role?
Email your CV and job reference number: S303 to the campus you attend or attended. (Email addresses are listed below.)

Contact Centre Representative - Skycity

Full Time - Auckland

Responsible for the prompt, courteous and accurate provision of support and advice to Call Centre customers in a manner that will achieve high levels of customer satisfaction and additional sales for Sky City.

Goals & Plans

  • Ensures inbound calls are processed professionally, promptly and accurately to gain high customer satisfaction.
  • Creates sales opportunities from all situations by up selling and cross-selling all Sky City products and services.
  • Maintains the integrity of the client database by updating it in a timely and efficient manner.
  • Provides feedback on customer satisfaction levels to the Senior Call Centre Representatives.
  • Delivers excellent customer service by maintaining an up-to-date knowledge of all Sky City properties, products and services.
  • Provide assistance to other Call Centre staff to assist them in achieving their targets.
  • Ensure accurate and timely reporting and administration systems.
  • Completes outbound calling campaigns in a timely and accurate manner.
  • Minimises business risk by ensuring compliance with legislation and internal policies and procedures, with particular reference to Health & Safety.

 Innovation & Growth

  • Provide suggestions to the Senior Call Centre Representatives on improvements to processes and procedures.

Customer Satisfaction

  • Maximise customer satisfaction by ensuring efficient handling of all customer issues or disputes.
  • Provide quality, accurate, timely and easily understandable reports and documents to end users.

Learning and Development/Personal Development

  • Display exemplar characteristics of a learning individual.
Interested in this role?
Email your CV and job reference number: S344 to the campus you attend or attended. (Email addresses are listed below.)

Baggage Handling Agent - Swissport

Permanent, Part Time and Full Time hours - Auckland Airport

Are you enthusiastic, organised and dedicated? As a Swissport Baggage Handling Agent you’d play a vital role in a busy airport operation. Your focus would be on delivering a seamless, safe and efficient service to the many domestic and international airlines that choose Swissport to provide their on-the-ground services.

Swissport is the world’s leading provider of ground and air cargo services, active at 315 airports in 50 countries across all five continents. We’re known for our highly motivated and dynamic team which has a “can do, will do” attitude, delivering the highest standards for our clients, along with a memorable passenger experience. 

The role
When a passenger checks in at the airport, their luggage is placed on a moving bag belt, which is transferred to the bag room for sorting and allocation to the correct flight. This is the realm of the Baggage Handling Agent.

Once the aircraft arrives, it is the Baggage Handling Agent’s role to marshal the aircraft onto the parking bay and position all the ground support equipment (GSE) and guide the passengers into the terminal. They are then required to unload the aircraft of passenger baggage and freight and transfer it to the terminal for passenger pickup. Prior to passengers boarding the aircraft for its next flight sector, Baggage Handling Agents may clean the aircraft cabin and service the aircraft potable water and lavatory systems. When all baggage checks are complete, Baggage Handling Agents will then load the aircraft holds with the passenger baggage, and any additional freight, before marshalling or pushing the aircraft back onto the taxi way using a specialist push back tractor.

Baggage Handling Agents have an extremely important role in relation to airport safety and security, as such all employees must be eligible to hold an Aviation Security Identification Card.

The airport is a fast-paced and safety focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes and weekends.

What would make you stand out for this role?

· You’re focused on delivering exceptional and safe service
· You’re committed to learning and personal growth
· You’re self-confident and can stay calm under pressure
· You have excellent presentation and grooming
· You’re organised and can manage your time well
· You’re physically fit and able to lift 32kg
· You’re a fluent English speaker
· You have basic computer skills.

Swissport provides comprehensive training, uniforms and airport car parking. 
There is opportunity to participate in a traineeship and achieve a nationally recognised qualification (participating locations and approved applicants only)

Impressive career development opportunities are available across Swissport’s network of 35 operations in Australia and New Zealand.
If you meet the criteria above and want to join our dynamic and driven ramp services team, apply now.

Please note: Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

If successful you would need to undertake security/background checks including Federal Police Check, pre-employment drug and alcohol screening and dangerous goods training at your own expense prior to commencing training.

Applicants for this position should have NZ residency or a valid NZ work visa.

Interested in this role?
Email your CV and job reference number: S300 to the campus you attend or attended. (Email addresses are listed below.)

Check in/Ground Crew - Sounds Air

Part Time - Wellington

About Sounds Air

Sounds Air is a locally owned and operated airline based out of Blenheim & Wellington. We are a growing company, with a fleet of four twelve-seat Cessna 208 Caravans and five nine-seat Pilatus PC-12 aircraft.  Sounds Air links the North and South Islands between Wellington, Picton, Blenheim, Nelson, Paraparaumu, Westport, Taupo, Christchurch and Napier.

Sounds Air prides itself on having excellent customer service and a friendly, supportive working environment.

Position available

The role is based in Wellington Airport with an immediate start, we require:

  • One part-time staff member for a minimum of 10 hours per week.

The shifts will predominantly be on Saturday between the hours of 0600-2000 and Sunday 0900-2100.
This position has the potential to pick up available shifts as desired throughout the week.

Role responsibilities include:

  • Providing exceptional customer service to all our passengers.
  • Check-in of passengers and baggage in a confident and friendly manor.
  • Aiding passengers in making bookings, rescheduling flights, and resolving any travel issues.
  • Loading and unloading baggage into aircraft.
  • Supervising and assisting passengers to and from the aircraft.
  • Maintaining the cleanliness and general tidiness of aircraft
  • Completing various admin tasks at the start and end of each day.
  • Assisting Pilots and other Ground Crew members in getting the planes away safely and on-time, especially in adverse weather conditions.
  • Maintaining company safety and security procedures.

Necessary Traits

Customer service experience is essential.

This job can get very busy, and requires someone who can think on their feet.  You may at times be the only Ground Crew member in the office and therefore need to be reliable, punctual, motivated and able to take initiative.  

The position is shift work, on a flexible roster. You will need to be available for work on weekends, public holidays and have a high degree of flexibility.

You must be able to work well alone, as part of a team and be able to interact well with a diverse range of people.

Benefits

After 6 months of employment at Sounds Air you will qualify for a generous staff travel privilege.

If you are looking for a new challenge and have fabulous customer service skills this could be the position for you!                                                        
Please include a cover letter with your application outlining why this position interests you.

Interested in this role?
Email your CV and job reference number: G988 to the campus you attend or attended. (Email addresses are listed below.)

Food and Beverage Attendants - Cordis Hotel

Part Time - Auckland

Food and Beverage Attendants – (Part time)

A mixology of engaging service and unique food and beverage experiences including: 

  • Eight Restaurant– Vibrant and contemporary, Eight has a flair for drama, with eight ‘interactive’ cooking stations, each dedicated to an international cuisine 
  • Conference and Events– Offering 13 event spaces from heartfelt weddings to board rooms meetings. 

We have positions in Conference and Events (part time) and Eight Restaurant (Part time).

Food and Beverage Attendant Objective: 

Work within one of Cordis, Auckland’s largest teams to provide a heartfelt kiwi service devoted to our guests. 

Our ideal candidate will have:

  • A personality full of charisma with the ability for creating memorable moments for guests
  • A desire to excel and develop your food and beverage career and to learn new service styles. 
  • Passion and knowledge for all things food and beverage related including tea and wine
  • Make the role your own attitude- while this position is part time provided you are performing and available you can work up to full time hours per week 
  • Flexibility in working around a 7 day rotating roster
Interested in this role?
Email your CV and job reference number: C765 to the campus you attend or attended. (Email addresses are listed below.)

Call Centre Operator - Hotel Services Cordis Hotel

Part Time 4pm - 1am - Cordis Hotel Auckland CBD

We are looking for a confident, part time Call Centre Operator to join our Cordis Service call centre team on a part time basis. Cordis Services offers a friendly and efficient service to everyone that engages with the hotel over the phone. Previous experience in a luxury, fast paced environment is preferred. Would ideally suit someone that has worked in Food and Beverage and wants to progress into an office based position.

About the role

Our Cordis Services department handles all internal and external phone calls within the hotel. Therefore the main role of the operator is to respond, redirect and assist all guests as required. This is a key customer support role, where you will be providing an impeccable service to our guests over the phone.

Duties and Responsibilities:

• Answer all internal and external phone calls in a timely professional manner
• Carry out all guest requests promptly and accurately
• Ensure all wake up calls are processed accurately
• Assist with the day to day running and operations of the Call Centre
• Deal with enquiries, requests and complaints in an professional manner
• Use the paging system effectively and follow up on pending/expiring jobs

Skills and experience

• Have exceptional listening and communication to assist all guests and future guests in a prompt and efficient manner
• Strong multi-tasking and problem solving ability
• Prior customer service experience
• Be fully flexible around a 7 day rotating roster and comfortable working late evenings when required
• Preferably experience with Opera PMS and Micros
• Ideally come from a hotel or food and beverage environment

Interested in this role?
Email your CV and job reference number: C188 to the campus you attend or attended. (Email addresses are listed below.)

Room Attendant - Holiday Inn

Part Time Auckland Airport

About Holiday Inn Auckland Airport

Holiday Inn Auckland Airport is part of the IHG Hotel group and carries a long history of providing a relaxing and comfortable stay for all travelers. Our job is to bring the joy of travel to everyone, where we want our guests to relax and be themselves.

Benefits

Free staff meals!
Free on-site parking
Hotel discounts worldwide
Strong pipeline of development

About the role

An exciting opportunity has become available for a Room Attendant to join our hardworking crew! Housekeeping is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. To deliver a great guest experience – a Room Attendant will clean and service guest rooms so everything is spotless and prepared for guests.

Skills & experience

Physically demanding role
Strong eye for detail
At least one year’s cleaning experience

Culture

People enjoy working in this team because they are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Why join us?

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and an amazing well-established global brand.

Interested in this role?
Email your CV and job reference number: H100 to the campus you attend or attended. (Email addresses are listed below.)

Travel Expert - STA Travel

Full Time

We’re on the lookout for our next SuperSTA Travel Expert to join our team at St Lukes, Queen Street, Northwest, Sylvia Park!

Who we are and what we do

STA Travel… the world’s largest student and youth travel company, we’ve been spreading peace, love and adventure since 1979. Back then, we started out with one mission: to create affordable adventures for awesome people. Today, we have stores in over 50 countries, eight head office hubs from London to Auckland, and together, we help over 2 million travellers a year to Start The Adventure. 

Oh, and we also live by another rule. Life’s short, work somewhere you love.

Your role

We are on the lookout for the next superstar Travel Expert to join our teams in Auckland and continue to make STA Travel the number one place for travellers to start their adventure!

Who you are:

  • Customer obsessed
  • Eager to turn your passion for travel into a career
  • Highly competitive and want to be the best
  • Thrive in a fast-paced environment where no two days are the same
  • Someone who works together in high-performing teams
  • A whiz on the computer
  • Ideally from a hospitality, customer service, or sales background

What the job requires:

  • Creating amazing adventures for travellers to all corners of the globe
  • Providing exceptional customer service to our millions of travellers
  • Thinking outside the box to create your own sales opportunities
  • Using initiative and exceptional problem solving skills to provide travellers with real-time solutions

Why STA:

  • Amazing travel perks including free trips
  • A culture based on adventure, passion, and working together
  • The chance to work for a global leader
  • Global employment opportunities and career progression
  • Continual training and support
  • Uncapped earning potential
Interested in this role?
Email your CV and job reference number: S500 to the campus you attend or attended. (Email addresses are listed below.)

Baggage Handler - Menzies Aviation

Rostered shift work Auckland AIrport

Menzies Aviation is a global provider of customer, ramp and cargo handling services. Our people are the friendliest faces and safest of hands for millions of customers, making sure that luggage is processed, aircraft are ready for boarding, and baggage is handled with care.

Operating at over 140 stations in 31 countries and supported by a worldwide team of over 21,000 employees, we serve over 500 airlines handling over a million flights, and 1.6 million tonnes of cargo every year and, we’re still growing our business. We work to be the best at what we do, and that means employing and supporting the best people.

We are currently seeking hardworking and reliable people to join our Baggage Services team at Auckland Airport.

Key duties will include:

  • Safe and secure loading and unloading of passenger baggage on/off aircraft, following weight and loading instructions
  • Some experience in terms of RF (radar frequency) scanning; training provided
  • Work with Ramp team on movement of inbound/outbound baggage
  • Ensure the safe operation of all ground support equipment
  • Check all baggage loading documentation matches manifests, ensuring accuracy and compliance with airline regulations
  • Work with flight operational staff in setting up inbound and outbound flights
  • Coordinate all outbound flight loadings with the Passenger Services team
  • Offload all baggage arrivals from all inbound flights

You should have:

  • Eligibility to work in NZ
  • Good level of spoken English to ensure clear communication with your team
  • An eye for detail, quick thinking and proactive.
  • The ability to work independently as well as part of a team.
  • Ability to cope with the physical demands of regular cleaning duties, lifting and carrying large and often heavy loads
  • Ability to work shifts which will include nights, early mornings, weekends and public holidays on a 24/7 rotating roster
  • Be computer literate to read scanning and baggage loading manifests
  • Minimum Restricted Driver’s Licence
  • Must have own transport
  • Punctual and reliable with a good work ethic

Applicants will also need to pass a Ministry of Justice check and pre-employment medical (including drug and alcohol testing) prior to commencement.

In return, this position offers competitive wages, opportunities for ongoing permanent work, and a dynamic and supportive work environment.

Interested in this role?
Email your CV and job reference number: M102 to the campus you attend or attended. (Email addresses are listed below.)

Baggage Handlers and Customer Services Agents

Auckland, Wellington, Christchurch, Queenstown and Dunedin

Swissport is Australia and New Zealand’s largest independent provider of aviation services. We’re known for our highly motivated and dynamic team which has a “can do, will do” attitude, delivering the highest standards for our clients, along with a memorable passenger experience.

We’re seeking enthusiastic, organised and dedicated ramp and customer service staff for our New Zealand operations.

Ramp Services Agents perform a range of duties, which might include:

  • Transporting customer baggage to and from aircraft
  • Loading and unloading aircraft
  • Performing aircraft cleaning
  • Servicing aircraft water and lavatory systems
  • Operating airport equipment in the ramp area.

Customer Service Agents perform a range of duties, which might include:

  • Completing customer check-in and boarding gate functions using client specific systems
  • Assisting customers with general enquiries
  • Assisting customer with lost or damaged baggage
  • Deliver the highest customer service standards and provide a memorable customer experience for all passengers.

The airport is a fast-paced and safety focused team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes and weekends.

Prerequisites:

  • Efficient, reliable and well presented
  • Customer focussed to deliver exceptional service
  • Fluent in spoken and written English
  • Basic computer skills
  • Flexible and available for shift work that includes early starts, late finishes, weekends and public holidays
  • Driver license
  • Physical fitness as lifting up to 32kg is required
  • AVSEC eligibility.

Aerocare provides comprehensive training, uniforms and subsidised parking.

If successful you would need to undertake security/background checks including police check, pre-employment drug and alcohol screening and dangerous goods training at your own expense prior to commencing training.

Impressive career development opportunities are available across Aerocare’s network of 35 operations in Australia and New Zealand.

Interested in this role?
Email your CV and job reference number: A111 to the campus you attend or attended. (Email addresses are listed below.)

Camp Counsellor - IEP

Fixed term

We love ITC students so much that we are happy to offer all members a 2019 Summer Camp USA program free of charge! That’s a saving of $799. All you need to do is register your interest below and we will contact you!

Apply online at this link:
https://www.iep.co.nz/international-travel-college/

Check out the videos posted on the IEP Summer Camp USA Facebook page. Make sure you use the ITC link for your discount and let your employment consultant know if you apply.

Video link:

https://www.facebook.com/IEPSummerCampUSA/

International Travel College

 

Interested in this role?
Email your CV and job reference number: S700 to the campus you attend or attended. (Email addresses are listed below.)

Travel Consultant - Flight Centre

Full time, Auckland

Flight Centre

To be considered for a Travel Consultant role you’ll need to meet the following minimum criteria:
– Experience in a sales environment/customer care environment
– Solid academic background (ideally with a tertiary qualification)
– A passion for travel, demonstrated by personal travel experience
– Self-motivation with a desire to build your own client base
– The right to work in New Zealand
The sales experience and previous travel requirements are essential. There is a huge focus on sales targets which is reflected in the wage structure.

– Have travelled to a minimum of 3 countries

 

Interested in this role?
Email your CV and job reference number: F110 to the campus you attend or attended. (Email addresses are listed below.)

The campus email address to use are as follows:

Auckland City Campus: cvcity@itc.co.nz
Auckland Botany Campus: cvbotany@itc.co.nz
Study From Home: cvdl@itc.co.nz
Whangarei Campus: cvcity@itc.co.nz
Christchurch Campus: cvbotany@itc.co.nz

What happens next:

Once we receive your CV the Employment Consultant will contact you and make suggestions to improve your CV if needed. Your CV will then be forwarded to the chosen company and they will contact you directly if they wish to offer you an interview.

If you get an interview:

Make sure you are ready to make an impact, have suitable interview clothes. Don’t forget to contact your chosen Employment Consultant if you are offered an interview.

Other useful job sites:

www.seek.co.nz

www.trademe.co.nz/jobs

jobhunters.co.nz

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