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Introducing Aruna Crichton and Susanne Snow

Posted on 16/02/2016 by
The lovely Aruna (on her birthday) and Susanne, our two fantastic student services advisors at ITC City Campus.

The lovely Aruna (on her birthday) and Susanne, our two fantastic student services advisors based at the ITC City Campus.

Aruna and Susanne recently joined the ITC City Campus team as Student Services Advisors. They are the lovely smiling faces you’ll see at the reception desk or the bright voices you’ll hear on the phone. Both ITC graduates, they are perfectly placed to help current students. Learn more about their experience and travel dreams below.

Aruna Crichton


I have always been interested in travel and tourism and wanted to work in this exciting industry. I completed a short course with ITC while in high school and enjoyed it so much I decided to enrol in 2012!

I chose to study at ITC because it’s a friendly environment and I felt so welcome from the day I first stepped into the building. I enrolled on both the Level 3 and Level 4 courses and graduated from both. This was a really good experience for me as I got to learn new things about the industry and see places I’ve never been to. I enjoyed going on work experience with SkyJump as I got to see what it’s like to work as one of the frontline staff dealing with a lot of international tourists. I also had the opportunity to experience one of New Zealand’s major tourist destinations – Rotorua. This was a huge highlight for me.


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5 quick questions with ITC tutor Amy McPhail

Posted on 06/10/2015 by
ITC tutor Amy McPhail used to be a flight attendant for Virgin Australia. She has plenty of great advice about this exciting career choice.

ITC tutor Amy McPhail used to be a flight attendant for Virgin Australia – it’s no surprise that flight attending is her favourite subject to teach!

Amy McPhail is a tutor at The International Travel College of New Zealand’s City Campus. She brings a wealth of knowledge to the classroom. We asked her five quick questions about her passion for aviation, travel and tourism.

1. What sparked your interest in travel and tourism?

When I left high school I had no idea what I wanted to do for a job, let alone a career. One day I was at home flicking through a newspaper and I came across an advertisement for a travel course. As soon as I saw the picture of the Flight Attendant, I knew that was what I wanted to do. A week later I was enrolled and starting my journey towards a fabulous career in travel and tourism. Completing my Certificate in Travel and Tourism gave me a great foundation to launch my career and introduced me to the wide variety of work available in this exciting industry. I have since worked in a variety of roles in the tourism industry, including working for Hilton Hotels, as a flight attendant for Virgin Australia, for a travel wholesaler and as a travel agent.


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Introducing Sharon Roy

Posted on 22/04/2015 by
Sharon Roy is the new friendly face at ITC Reception. Come and say hi!

Sharon Roy is the new friendly face at the ITC Reception Desk

Sharon Roy studied at ITC and is now working at the college as our new Student Services Adviser. Below she tells us a little bit about herself. 

Noa’ia e mauri, as you know I’m Sharon Roy your Student Services Adviser. I attended Epsom Girls High School where some of my favourite subjects were Geography and Travel and Tourism. (more…)

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Introducing Ronika Lal

Posted on 03/03/2015 by
Ronika Lal loves travelling and meeting new people

ITC’s new Academic Services Assistant Ronika Lal loves travelling and meeting new people. Here she is pictured in Glenorchy, Queenstown

Ronika is our new Academic Services Assistant. She joins ITC from a customer service and administration background. Below she tells us why she decided to pursue a career in travel and tourism.

I studied a Bachelor of Commerce at the University of Auckland initially majoring in Accounting. However, in my second year I realised it just wasn’t for me. So I had a big think and ended up majoring in International Business and Management. It just was not worth committing money, time and effort into something I didn’t love. (more…)

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Introducing Jess O’Connor

Posted on 08/10/2014 by
ITC Staff Photo - Jess

Jess recently joined the ITC Marketing Team

Jess is our new Marketing Executive. You can find her at the City Campus writing all sorts of exciting marketing material or perhaps updating one of ITC’s social media accounts. She tells us how a recent holiday in Ireland inspired her to come back to New Zealand to pursue a career in travel and tourism.


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ITC’s Top 10 tips on how NOT get an interview

Posted on 09/09/2014 by
Have a great CV can make all the difference

ITC are happy to help all their students ensure their CV is the best!

ITC’s Marketing Director Claire shares her top tips for improving your interview game. (more…)

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Introducing Kyleigh Mooney

Posted on 30/07/2014 by
Kyleigh Mooney, new ITC Recruiment Advisor

Kyleigh Mooney, new ITC Recruiment Advisor. She joins ITC with a wealth of experience in the airline industry.

Kyleigh is our new Botany Campus Recruitment Advisor. She joins ITC with a vast experience of airline knowledge and flight attending experience tells us about her exciting career in travel and what she is looking forward to at ITC. (more…)

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Turkey 2013 – Trip of a lifetime

Posted on 19/05/2014 by


In April 2013 ITC Travel Tutor Steve Burke received a long service award of $10,000 to take a trip anywhere in the world. Here he tells us how he spent the holiday of his dreams. (more…)

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ITC Welcomes Lorna Cuddy

Posted on 15/10/2012 by


Lorna Cuddy says she was born with aviation fuel in her veins: “My dad was an aircraft engineer for T.E.A.L. (now Air New Zealand), so outings to the airport were a regular activity – watching planes take off and land and admiring the elegant air hostesses, handsome pilots and the courteous ground staff – it all looked so glamorous, and I wanted to be a part of it.”
Lorna’s introduction to the industry was in a receptionist position with David Jones Traveland in Sydney. She worked hard to gain experience booking flights and excursions, issuing vouchers and tickets, and typing up itineraries.

Then she got the travel bug herself and set off for London via Europe on her OE.

“I had only been in the UK for two weeks when I landed my dream job at Heathrow Airport as a ground hostess with Pan Am,” she says. “It was only part time, but it was a foot in the door.”

In those days, says Lorna, training was all on the job. With great determination and commitment, she worked all the overtime that was available until she was fully trained and eventually offered a permanent, full-time job.

After 10 years at Heathrow, Lorna got the urge to return home to New Zealand. 

“Fortunately there was a vacancy at Auckland Airport and I was able to transfer with Pan Am.”

“Then one day we day we learnt that Pan Am was selling their Pacific routes to United Airlines and we were handed new uniforms – the good news was that we could all keep our jobs plus our years of service!

“Alas, United Airlines ceased flying into New Zealand in 2003 and I was forced to ‘retire’.” 

After nearly 29 years in the same job Lorna decided it was time to pursue her other passion: cooking.  

But when she signed up for Certificates in Cookery and Patisserie at AUT she didn’t realise it would spark a new interest in teaching. After working in a private training establishment teaching travel and tourism she went back to AUT to undertake a Certificate in Tertiary Teaching.

Since 2004 Lorna has taught at a number of tertiary institutions, including AUT, and says she is now delighted to be part of the team at ITC. 

“I’m looking forward to sharing my knowledge and experiences with the learners at ITC and helping them achieve their goals and ambitions,” she says.

ITC is thrilled to welcome someone with Lorna’s experience and knowledge. Her airline career is an outstanding example of how the travel and tourism industry rewards passion, hard work and a can-do attitude.

Welcome Lorna!

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Introducing Mel Verwijmeren

Posted on 23/04/2012 by

Mel Verwijmeren has recently started at ITC running the four short courses that we offer to give high school students a taste of the industry. Mel will be running courses in aviation, travel, tourism and the Big Day Out course.

Mel is the proud mother of two girls and says she is known for her bubbly personality and for always having “ants in my pants”.

She gained a travel and tourism qualification straight after high school and spent the next two years working in a call centre environment. She then worked for Air New Zealand for nine years, starting as a check in agent and moving on to work in an operational capacity coordinating aircraft and providing pilot documentation.

“I met some really amazing people,” she says. “Lots of sports teams and well-known bands, and I saw some fabulous aircraft.”

When she’s not working Mel says she loves to fundraise for foundations that need a helping hand.  “So far I have fundraised for Heart Kids and The New Zealand Heart Foundation, and I also help out at Christmas time at the Auckland City Mission, collecting items from local communities to give to families in need during the festive season.”

Always on the lookout for new adventures, Mel has recently decided to run the Rotorua Marathon. Previously, she ran a triathlon just eight weeks after having her second daughter. Mel says that realising what she could achieve “started the ball rolling in setting my own personal goals and achievements.”

Mel’s latest adventure is to join the team at ITC.

“The team at the college has a real family feel and I already feel part of that, with plenty of colleagues willing to help out at a drop of a hat. I look forward to my future with the college and seeing the students work toward achieving their own personal goals.”



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