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Introducing Alison Rigby

Posted on 11/03/2014 by

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New Short Course Tutor, Alison Rigby, tells us how the travel bug brought her to ITC.

Alison initially studied animation for three years. After completing that course in 2008, she moved to Vancouver where she worked at Grouse Mountain Ski resort.

“That was the start of my love for working within the tourism industry,” she says. “I spent the year working and travelling Canada and the United States. And I soon realised that the travel bug was well and truly alive in me!”

Alison moved to Melbourne, working in customer service jobs and extending her skill set while she saved to get to Europe.

In 2012 she moved to Amsterdam where she had a role as the new Meeting Point Manager for Sandemans New Europe Tours.

“In this position I was required to manage the tour guides’ schedules, the timing of the tours and banking. I was the face of the company and the first point of contact for tourists.

“No day was ever the same, and I had to be able to think on the spot and problem solve, as any experienced traveler knows not everything goes according to plan.

“I loved my time with this company and the amazing people I met along the way. In my spare time I was lucky to be able to do what I do best – travel!”

Alison had been travelling and living abroad for over 6 years when, in 2013, she decided to return to New Zealand and study to become a teacher. She completed the Trinity Certificate in TESOL and began teaching pre-intermediate level teens at Unique New Zealand on a short-term contract.

“I absolutely love teaching,” says Alison. “It’s an amazing feeling to connect with and help students reach their potential.”

When she saw the advertisement for a Short Course Tutor at ITC Alison says she knew this was the job for her.

“I am thrilled to be working here and able to share my experiences and passion for travel and tourism with the students.

“This role combines my two loves – travel and teaching – and I look forward to guiding students and opening their minds to the endless opportunities awaiting them in this wonderfully exciting industry.”

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An insight into Emirates

Posted on 25/02/2014 by
Chelsea at Emirates Aviation College in Dubai.

Chelsea at Emirates Aviation College in Dubai.

ITC graduate Chelsea McNeil has achieved a fantastic role at Emirates. She recently moved to Dubai and completed her training at Emirates Aviation College. Here she gives us an inside look at what it’s like once you land your dream job!

The first week focused on inducting the new recruits into the Emirates team. Chelsea says this involved medical checks, lots of speeches from different departments, and uniform fitting. The training group was also split into four batches of around 15 people for team-building activities.

“I was pretty exhausted that first week – getting up at 5am and still feeling a little jet lagged from the flight over – but I soon adjusted,” she says.

With the initial induction over, the training began in earnest.

First up was 13 days of training on safety and emergency procedures.

“The training is intense,” says Chelsea. “You learn so much in one day and then you get home and study everything you’ve learnt that day, plus more for the next day, plus homework.”

“We had practical exams every day in the amazing simulators – they create such a real environment especially during turbulence and decompression scenarios.”

The three trainers (from India, Mauritius and South Africa) were “awesome” she says.

After safety and emergency training, Chelsea had her first weekend off without any study.

She started off with some shopping at the massive Dubai Mall: “Over 1200 shops! I only managed to walk around half of the mall in 4 hours!”

Sheikh Zayed Road, home to most of Dubai’s skyscrapers is also spectacular, says Chelsea, especially at nighttime when all the buildings are lit up.

Back at training the following week Chelsea and her classmates undertook group medical training.

“It’s a little more extensive than a general First Aid course,” she jokes. “It takes about 5 days and I even learnt how to deliver a baby!”

After medical training the team picked up their uniforms and rushed home to try them on.

Image and grooming training followed. “This is a fun day where we learnt about skin care, makeup, hair, nails, fitness and nutrition and uniform.”

Next on the schedule was security. Here the trainees learnt how to conduct all security checks on board, learnt about hijacking and bomb threats and how to react in those situations.

The final part of training was service, and Chelsea says that once again the fantastic trainers made it a lot of fun.

Three final practical assessments in the simulator tested the trainees on everything they had learnt – medical, security, safety and emergency.

“It was our chance to practice everything we learnt and put it together,” says Chelsea. “It was such a great feeling to finish training!”

The graduates were then assigned their first two flights, where they are able to observe everything and experience what happens in the real world.

Chelsea’s first flight was to Chennai in India (MAA) on the Boeing 777, and she loved it.

“It was a turnaround flight, so 4 hours there and 4 hours straight back. The coolest thing was being able to sit in the cockpit for takeoff and landing. The 180-degree view was incredible.”

 

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Getting career confidence back with ITC

Posted on 20/02/2014 by

ITC Students who are studying via Distance Learning at one of their workshops

ITC Students who are studying via Distance Learning at one of their workshops

Every year many students complete one of ITC’s distance online learning (DOL) courses for the travel, tourism and aviation industries. Gaining the confidence to get out and apply for jobs can be tough, so we make career preparation an important focus of the course.

More than half of our DOL students study from home because they are looking after young children. After a few years staying at home, many lose confidence in their employment prospects.

DOL graduate Lynda says, “I felt like I had had so much time off that I had become a recluse and didn’t know how to be in the public eye anymore or approach customers with confidence. I even thought I would forget everything I had learnt in previous employment.”

Another graduate Margaret adds: “I didn’t apply for a job for months after completing my course, as I thought they would decline my application as I had not been in the work force for so long.”

Many parents want to take care of their child at home. But DOL graduate Hazel found that getting out there had a positive impact on both her and her child. “Getting a job meant I could earn much more money to support myself and my child, while also gaining a social life outside of our house. I think many single mothers don’t want to send their child to childcare so soon. It seems hard at first but you and your child will adapt,” she says.

Lynda says that the ITC course helped her a great deal. “Training with ITC contributed a lot to gaining my confidence back. Having the phone assessments and orientation, and even graduation, and being amongst other people was a boost. With anticipation I wanted to get back into the work force and show off some recapped skills,” she says.

Lynda is also an advocate of gaining work experience while you study and says that having a part-time, casual job gave her a big confidence boost.

Margaret found that getting out there and applying for jobs was a useful learning experience in itself. “I wasn’t successful in my first application. I didn’t let that get me down: I used it as a learning curve. I took out my ITC notes on career preparation to make sure I was ready. For my next application, I knew exactly what I was going to say to any question asked, and was able to reply back in full confidence.”

Margaret now works for the call centre at Qantas Airways, Lynda is working for Flight Centre in Perth (WA) and Hazel works at Auckland Airport for Menzies Aviation.

As Margaret says: “Don’t let fear get in the way of your dreams. If you prepare for your interview, all will fall into place and your dreams will come true!”

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Top 10 Tips for ITC students

Posted on 05/02/2014 by

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Many of the Tutors are asked what makes a good student, here Tessa asked her class for 10 Tips that she could pass on to her new class , and here is what they came up with:
1. Make sure to revise
2. Turn up to college – get 100% attendance 
3. Bring your lunch – studying makes you hungry!
4. Hand work in on time – stay up to date. 
5. Always listen and respect Tessa (your tutor)
6. For role plays – Be confident – practice!!
7. Understand the question by asking questions!
8. Don’t rush – check your work
9. Smile – Be positive
10. Go hard or go home!! – Just try!!
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ITC Scholarship Winners Announced!

Posted on 29/01/2014 by

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ITC has chosen its scholarship recipients for 2014. Applicants created a video or a blog showing us their passion and enthusiasm for travel, their commitment to learning, and why they felt they should receive a scholarship award.

We received a very high calibre of applicants and after many discussions we chose four recipients. On successful completion of their qualification the recipients will receive a cheque to the allotted values of their scholarship.

Charlotte Roberts-Swain, Macleans College, Auckland.
$5,000 scholarship, ITC Botany Campus

We first met Charlotte with her mother at the Macleans College careers evening. She immediately came across as a bubbly and enthusiastic person. Charlotte’s mother works in the travel industry and has passed on her enthusiasm and passion for the industry to her daughter.

Charlotte’s blog was very well thought out and identified clearly why she felt she should receive the scholarship. She demonstrated how her experience in her travel class with teacher Julie McDougall had broadened her understanding of the career opportunities available to her in travel and tourism. She also showed an understanding of the important part the industry plays, not just New Zealand’s economy but worldwide.

Her aspirations for her future in the industry are very exciting and we believe she will go on to be an asset to any employer when she graduates.

Her response to being informed of the scholarship award was complete joy, and her first words were “I cannot wait to tell my Mum!”

Lape Talopau from Kelston Girls, Auckland
$5,000 scholarship, ITC City Campus

Lape’s video was just full of energy and showed her as an enthusiastic and positive person with a fantastic smile. She proved she had a great understanding of the need for our scholarship recipients to be hard working, committed and passionate about working in the travel and tourism industry.

Lape highlighted that she understood the importance of working and conversing with people from very diverse cultures. She obviously has the personality and people skills to make a big career for herself in travel and tourism and we look forward to watching her grow through her studies with us. Lape’s screams of joy when we informed her of her award are still making our ears ring today!

Kimi-Ora Follas, Otamatea College Northland
$1,000 scholarship, ITC Botany Campus

Kimi-Ora’s teacher, Marco Troost, contacted us to ask for some tips for her application, and to endorse her as a great student who is very passionate about wishing to forge a career for herself in travel and tourism.

Marco’s judgement of Kimi-Ora’s suitability for the industry proved to be correct. Kimi-Ora first heard of ITC through one of Ceri Jenkins’ presentations at her school when she was in year 12. It convinced her that she should follow her passion for the industry and endeavour to gain the necessary education to enter travel and tourism.

She had obviously done her homework on ITC via the internet and also made the long journey to Auckland with her family to attend one of our open days. Kimi-Ora’s confidence and determination stood out in her video and will we are sure hold her in very good stead throughout her studies and future employment.

Sonia Murray, Sancta Maria, Auckland
$1,000 scholarship, ITC City Campus.

Sonia had attend one of our short courses and made a lasting impression on our tutor Mel. Her enthusiasm and ability to work well with others really stood out.

Sonia’s previous class visits to ITC and attendance on the short courses convinced her that tourism was for her and highlighted that she has a special interest in adventure tourism.

Her blog was very articulate and outlined all of the key aspects we were looking for in scholarship recipients, in particular her undoubted passion for the travel and tourism and the sense that there is a very big and successful career just waiting out there for her.

We wish all of our scholarship recipients and applicants the best for 2014 and beyond.

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ITC Voted Leading Travel Training Institution

Posted on 12/12/2013 by

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The team at ITC are thrilled to be winners again!!

The International Travel College of New Zealand (ITC) has been voted New Zealand’s Leading Travel Training Institution in the Travel Digest Travel Industry Awards 2013.

“What makes this award such an honour is that it is voted for by members of the industry,” says ITC’s Marketing Director Claire Huxley.

“We have such a strong focus on making sure our graduates are genuinely prepared for work in travel, tourism and airlines, and this award acknowledges that we are getting it right.”

Travel Digest also lists ITC’s achievement of Category One status in the NZQA EER audit (the highest education rating) and its membership of internationally recognised quality brand Quality Education as contributing factors to its success.

“It’s important to us that our quality is made visible through NZQA audits and through our connections with associations like Quality Education,” says Claire.

“It’s critical that our students have confidence in us, and it inspires all of us at the college to keep contributing to this industry that we love.”

ITC’s students certainly reap the benefits of the college’s strong industry reputation. Numerous opportunities to explore the industry first hand through trips and hands-on work experience and job placements all add to the college’s high job placement rate.

“This is an industry where the strength of your contacts is crucial. Our students constantly make us proud by showing employers their commitment and passion for this sector. And employers repay that by providing employment and training opportunities for our students.”

“We are grateful to Travel Digest for running these awards that showcase the best of our industry, and we would like to thank the people and organisations who voted for us.”

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“An Excellent Match” – ITC’s new partnership with Sterling Business College

Posted on 28/11/2013 by

 

The International Travel College of New Zealand (ITC) has forged a partnership with Sterling Business College in Perth, Western Australia. The partnership will see students pathway from Sterling’s Level II – IV certificates to higher study at ITC.

“We are thrilled to be working with Sterling Business College,” says ITC Marketing Director Claire Huxley. “They offer one of Australia’s best travel and tourism programmes, and we have a lot in common in terms of the aims we have for our students.”

Sterling’s Principal Janelle Dawson agrees: “This partnership is an excellent match, as both colleges provide quality training and have great student outcomes.”

Both ITC and Sterling pride themselves on their personal investment in each student.

“People know each other at ITC,” says Claire. “Students study and work closely with each other, and the tutors know each of the students and what their dreams are. It’s a very personalised approach. Sterling has the same philosophy of working with each of the students to help them realise their goals.”

Both colleges encourage international students and Claire sees the possibility for ITC students to also spend time at Sterling.

“This partnership opens the door to opportunities for ITC students in Western Australia. This industry is all about making connections across the globe and we are thrilled to have made this connection with Sterling Business College.”

Janelle also sees the positive impact this will have on her students.

“We are delighted to extend this great opportunity to our students to be able to further their studies in travel and tourism in New Zealand. They now have the opportunity to travel, study and live in two different countries. What could be better for a tourism student?”

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Are you ready to fly high?

Posted on 19/11/2013 by

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ITC distance learning students attending workshops, helping them achieve their goals

The International Travel College of New Zealand (ITC) offers travel, tourism, and airline courses, and we work hard to get our graduates jobs in those industries. We want them all to fly high with their career, life and goals!

ITC offers its courses on campus and by distance online learning. If you are at home with young children, live too far from a campus, or you work and cannot attend daily classes, then distance online learning would be an ideal option for you.

These courses include all the learning resources, tutorial support, online communication and assessments you will need. You will be part of a class with fellow distance learning students from all around the country.

There are only two workshops to attend: Orientation Day, where you will get to meet your classmates, and the Customer Service workshop later in the course. Both workshops are at our Auckland campuses. This is what one of our graduates has to say about studying with ITC: “I want to say thank you to ITC for helping me get to my dream job.  Doing the ITC course has really paid off and now I wake up every morning excited about going to work. Words cannot express my gratitude.”

ITC has been a premium supplier in the airline, airport and travel and tourism industries for over 16 years. The college has strong connections in those industries and focuses on making its training relevant to employers. We also offer a job placement service to assist you in finding a job in travel, tourism or aviation!

Find out how you can launch your career by phoning the ITC team now on 0800 868 747, or check our website www.itc.co.nz and enquiry online.

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A Magical Holiday

Posted on 19/10/2013 by

The International Travel College’s (ITC) Justine Glackin, in charge of accounts, celebrated her 10-year anniversary with the college earlier this year. To thank her for her hard work and dedication, ITC rewarded Justine with a trip to the value of $10,000.

Justine initially worked in ITC’s student services. After two years she took time off for maternity leave. She returned in 2006, went on maternity leave again in 2007 and returned again the following year.

Managing Director Kerry Priestley says they were always thrilled to have her return. “Justine has a fantastic sense of humour; she’s a good team player and is just great to work with.”

Justine recently came back from her trip and here she shares with us what she did on her dream holiday.

You have $10,000 to spend on travel, where would you go? It’s a bit like asking what you would do if you won Lotto. You just have to narrow down the choices! Having been lucky enough to go to Disneyland as a five year old I wanted to be able to take my own kids so when I was given the opportunity to choose a holiday thanks to ITC it was actually a fairly easy decision to make.

We had three full days in Anaheim, two of those at Disneyland and California Disney. Both these parks are amazing and we arrived on opening and didn’t leave until closing time, about 10 hours later. Particular highlights were Space Mountain, Indiana Jones, The Mattahorn, It’s A Small World, Carsland Racing, the Hollywood Tower of Terror and California Screamin’. Having photos with Mickey, Pluto, Donald and Buzz Light Year (to name a few) has resulted in some fantastic family pictures.

After the excitement of Disney we headed to Santa Monica. We were within walking distance of some amazing shopping and the beach. An open topped double decker bus tour was a fantastic way to see more of L.A. and we took in the sights of Rodeo Drive (no shopping there though!) plus the La Brea Tar Pits, The Farmers Market for a yummy lunch, Beverly Hills and Hollywood for the stars on the footpath plus various weird and wonderful characters trying to make it big in show biz.

It was a fabulous place for relaxing as well as exploring. We hired bikes and rode to Venice Beach, and Muscle Beach where you can work out under the Californian sunshine while homeless people sleep under trees in the parks. We caught a bus to Malibu and wandered along the beach and pier, watched people surfing and paddle boarding and also saw some amazing looking homes right on the beach front.

All in all an absolutely magic family holiday that still makes me smile and one that makes us want to go back and explore some more.

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A Tahitian Welcome

Posted on 16/10/2013 by

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Lesley Brough, ITC’s International Marketing Manager, went to Papeete in September on a work trip with Christine Lynch from NZIE. She shares some of her memorable moments.

Tahiti knows how to welcome people like no place else! As we arrived from our Air Tahiti Nui flight, we were treated to Tahitian singing and dancing. There was an even better surprise outside, with one of our wonderful International Travel College (ITC) graduates Christelle Ho and Ariitea waiting for me with a lovely frangipani flower lei. Now that’s a nice welcome!   ITC has three graduates who currently live in Tahiti, and I was lucky enough to catch up with them all. Tiffany Harry, now working at Easy Tahiti travel agency in Papeete, was a superb tour guide on our day off. Together we caught the ferry, which in just 35 minutes took us to beautiful Moorea, where Tiffany’s sister Vaima met us.  Vaima, her husband Patrick, and nephew Rahiti had planned a wonderful day for us, which included taking the family boat out.   This was to become one of my most memorable days ever! The outer reef shelters a lot of the coast of Moorea, and the water is incredibly calm, clear and a gorgeous aqua colour. Patrick drove the boat along the coast past over-water bungalow resorts (the likes of which I had only seen in magazines before) until we arrived at a very special spot. Here we had the opportunity to swim with blacktip reef sharks and stingrays. The water was chest high and while the sharks got close, they were still about a metre away (and thankfully harmless!). The stingrays were also harmless but incredibly friendly. They swam right up to us and swept across our arms, legs and even our chest. Did you know that they eat not only through their mouth, but also through two holes at the top of their heads? That was pretty neat to watch and to feel their soft, spongy bodies.   From here we journeyed to an island for a picnic, where the picnic table and chairs were put straight into the metre-deep water on a sand bank. Now this was fun!  Vaima had packed a beautiful lunch for us all, which included lots of fresh fish in coconut milk and other Tahitian dishes. We were very spoilt. After lunch I snorkelled with the numerous tropical fish.   As we were heading back to the house on the boat, we came across two humpback whales (a mother and baby) in the harbour. Apparently no one had seen whales inside the reef for many years, so it was quite amazing. With the words “You only live once!” Tiffany jumped in to swim with them. Patrick and I agreed and jumped in too. The water was very deep here (between 50 to 100 feet deep). It was scary, but this was definitely something I didn’t want to miss out on. These whales were HUGE! We could only see a small part of their bodies from the boat, so looking at them in the water with goggles was amazing.

To finish of this amazing day Patrick took us for a 4WD experience up the back of their property to view their pineapple plantation.

On another day I was able to visit Christelle at her work at Deep Nature Spa located at the Intercontinental Hotel. The spa was stunning and the hotel has its very own seawater lagoon that guests can swim in with the tropical fish.

One evening Christelle and I met with another ITC graduate, Alexandra Lion. We had a special night that included dinner at Christelle’s family roulotte (food truck) and ate her mother’s famous mahi mahi grilled fish.   It was a lovely surprise to be invited out to dinner by the parents of Mani, one of our current students. Daniel, Mahinateata and I had a lovely meal at The Royal Tahitian Hotel and we spotted the Brazilian beach soccer team who were staying there for the FIFA world beach soccer tournament. The opening night of the tournament was a great spectacle that included shutting down the main road, four stages of live music and a huge firework show. Papeete was the place to be on that night!   On our last day in Tahiti we went to a half-day student fair and spent the afternoon being driven around Tahiti (which takes 2-3 hours) by the lovely Poe Bessert and her wonderful mother LANI.

We saw the only white sand beach in Tahiti (all the others have black sand), fern grottos, waterfalls, a blowhole and the beautiful east coast. On the way we also met up with Danilo and Cecile who gave us each a stunning handmade poster of French Polynesia, drawn by Danilo. The drive ended at sunset at the spot where James Cook landed at Tahiti.   When it was time to say leave it was wonderful to have Christelle, Ariitea and Alex all come to the airport to say goodbye and give me a shell necklace (a tradition in Tahiti when someone leaves).

I would love to say a big thank you to Christelle, Ariitea, Tiffany, Alex, Vaima, Patrick, Rahiti, Poe, LANI, Mary, Daniel, Mahinateata, Danilo and Cecile; and of course to Christine and Chris (my fellow travel buddies). Tahiti was a stunning place to visit and you all made my trip truly amazing.

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