Posts Tagged ‘Customer Service’
“The tourism industry is all about people.” This is something ITC students hear multiple times from their tutors throughout their studies. ITC places a huge emphasis on customer service skills, as there’s nothing more important in the tourism industry than being able to work with a variety of different people – all while maintaining a bright smile and friendly attitude.
For some people, great customer service comes naturally, but for others – especially those who are shy – it can be hard to talk easily to strangers. The ITC tutors do their best to give shy students a confidence boost, through effective training and support.
However, sometimes the best confidence boosts come through trying something a little bit different!
Every year the ITC Botany Campus holds an ‘X Factor’ style competition. This student event is designed to be a bit of fun, but it has the added bonus of helping people overcome their stage fright and learn how to speak with confidence in front of crowds – a skill that is invaluable out in the industry.News, Student success | Tagged Customer Service, ITC Botany Campus, ITC teamwork, people skills, Student success, team building | Leave a reply
For many secondary school students, attending a short course at the International Travel College (ITC) is the first time they experience life at tertiary level.
It can be quite daunting, leaving the familiarity of high school and travelling into the city for a course taught by an unknown teacher, in an unknown environment.
That’s why the team at ITC strives to create a warm and welcoming environment for every student that enters its doors. From the moment they step into the college, they are part of the ITC family. (more…)Posted in In Schools | Tagged cultural awareness, Customer Service, Short courses, Travel | Leave a reply