ITC delivers a Customer Service workshop for the Explore Group

The Explore Group during the Customer Service workshop with ITC’s Mel Jenkins.

ITC is known for offering exceptional qualifications and certifications to high school and college students in New Zealand – but we also often provide workshops for businesses as well.

Recently, we delivered a Customer Service workshop for the Explore Group. The Explore Group is a tourism operator based in Auckland, Bay of Islands and in the Whitsunday Islands Australia that offers incredible cruises and sailing adventures around in these amazing locations.

We first worked with the Explore Group back in 2017, and have continued to help develop their customer service skills ever since.

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ITC launches NEW online certification: Winning With Customers

Our online Customer Service course offers a great way to try something new or level up your existing skills.

Winning With Customers is a brand new online course available through ITC right now. It’s a certificate that focuses on customer service, and is one of several new online courses, including Cabin Crew Online, Ground Crew Online, Cruise Online and Tour Guiding Online.

Taking this quick online course is the perfect introduction to customer service skills, whether you want to work in travel and tourism or practically any other industry!

And the best part is that anyone can take this course and earn an ITC certificate. You could be in high school, you could be finished with school and wondering what to do next, or you could already be in a career and want to either advance or try something new!

This course is also perfect for managers who want to offer personal development to their staff. It’s not only cost effective, but readily available online, and a great way to improve the customer experience at your business.

Here’s a little more about our customer service online course.

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ITC students enjoy confidence boost with X Factor fun

Every year the ITC Botany Campus holds an X Factor style competition. This is a great way for students to practice their teamwork skills and overcome stage fright.

“The tourism industry is all about people.” This is something ITC students hear multiple times from their tutors throughout their studies. ITC places a huge emphasis on customer service skills, as there’s nothing more important in the tourism industry than being able to work with a variety of different people – all while maintaining a bright smile and friendly attitude.

For some people, great customer service comes naturally, but for others – especially those who are shy – it can be hard to talk easily to strangers. The ITC tutors do their best to give shy students a confidence boost, through effective training and support.

However, sometimes the best confidence boosts come through trying something a little bit different!

Every year the ITC Botany Campus holds an ‘X Factor’ style competition. This student event is designed to be a bit of fun, but it has the added bonus of helping people overcome their stage fright and learn how to speak with confidence in front of crowds – a skill that is invaluable out in the industry.

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ITC a ‘second home’ for short course students

The ITC Travel Short Course finished on a high note, with a cultural themed shared lunch. The students all made a wonderful effort with their costumes

For many secondary school students, attending a short course at the International Travel College (ITC) is the first time they experience life at tertiary level.

It can be quite daunting, leaving the familiarity of high school and travelling into the city for a course taught by an unknown teacher, in an unknown environment.

That’s why the team at ITC strives to create a warm and welcoming environment for every student that enters its doors. From the moment they step into the college, they are part of the ITC family. (more…)