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ITC launches NEW online certification: Winning With Customers

Posted on 06/06/2024 by

Our online Customer Service course offers a great way to try something new or level up your existing skills.

Winning With Customers is a brand new online course available through ITC right now. It’s a certificate that focuses on customer service, and is one of several new online courses, including Cabin Crew Online, Ground Crew Online, Cruise Online and Tour Guiding Online.

Taking this quick online course is the perfect introduction to customer service skills, whether you want to work in travel and tourism or practically any other industry!

And the best part is that anyone can take this course and earn an ITC certificate. You could be in high school, you could be finished with school and wondering what to do next, or you could already be in a career and want to either advance or try something new!

This course is also perfect for managers who want to offer personal development to their staff. It’s not only cost effective, but readily available online, and a great way to improve the customer experience at your business.

Here’s a little more about our customer service online course.

What you’ll learn

  • Comprehensive Skill Set: Gain a dual advantage with combined customer service and selling skills tailored specifically for the travel and tourism industry, enhancing your ability to engage and convert prospects into loyal customers.
  • Hands-On Experience: Benefit from practical exercises that simulate real-life customer interactions and sales scenarios, helping you to apply what you learn effectively and immediately.
  • Transferable Capabilities: Develop versatile skills that are not only crucial within the travel and tourism sector but are also applicable in any other service-driven industry, increasing your career flexibility and opportunities.
  • Increased Customer Retention: Learn strategies to not only meet but exceed customer expectations, fostering customer loyalty and encouraging repeat business, which is key to success in the travel and tourism industry.
  • Professional Development: Keep yourself competitive and up-to-date with the latest customer service and sales techniques that reflect current industry trends and best practices.

Why study Customer Service online?

The team at ITC has worked hard to create a valuable online course that offers plenty of reasons to study – and no reason not to!

Here are five of the best reasons to study online with us.

  • Flexible learning options: Study at your own pace, anywhere, anytime. Whether you’re at home or on the move, our course is compatible with all devices—smartphones, tablets, and computers.
  • Engaging content delivery: Interactive quizzes, up to date video content and an interactive learning platform to support any learner. 
  • Success-oriented structure: Achieve mastery through a series of quizzes and a final assessment, designed to ensure retention and understanding.
  • Career advancement: Equip yourself with high-demand skills that improve your job prospects and potential for career advancement in any customer-oriented role within the industry.
  • ITC Certificate of Completion: Get 80% or higher at the end of the course and you’ll receive a respected certificate to add to your CV.

When you sign up, you’ll be able to access the course and training system for 90 days, so you can complete your certificate as quickly as you like – or you can take your time.

You can enrol online right now and get started with this customer service course today. It could be your first step towards a new and exciting career, or an upgrade in your current one!

Contact us with any questions about this course!

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