ITC delivers a Customer Service workshop for the Explore Group

The Explore Group during the Customer Service workshop with ITC’s Mel Jenkins.

ITC is known for offering exceptional qualifications and certifications to high school and college students in New Zealand – but we also often provide workshops for businesses as well.

Recently, we delivered a Customer Service workshop for the Explore Group. The Explore Group is a tourism operator based in Auckland, Bay of Islands and in the Whitsunday Islands Australia that offers incredible cruises and sailing adventures around in these amazing locations.

We first worked with the Explore Group back in 2017, and have continued to help develop their customer service skills ever since.

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ITC Industry News Bulletin #16

Aviation news is dominating the headlines this week, with Jetstar announcing new regional flight routes and China Southern Airlines unveiling additional flights to the South Island.

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New air services boost regional economies

New Jetstar flights to Nelson, Napier, New Plymouth and Palmerston North are expected to have a positive impact on regional economies, according to Tourism Industry Association chief executive Chris Roberts.

“We support their approach of building up a sustainable network that will encourage visitors to get off the beaten track and see more of New Zealand,” Mr Roberts said in a press release on Monday.

The new flights are also expected to boost domestic tourism.

“New Zealanders travelling within their own country contribute $37 million in economic activity every day. Offering them more good value options for flights will definitely boost that spending,” Mr Roberts added.

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