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Introducing Rob Glae

Posted on 10/05/2016 by
A warm welcome to Rob Glae, ITC's new Tutorial Team Leader.

A warm welcome to Rob Glae, ITC’s new Tutorial Team Leader.

Rob Glae recently joined ITC as Tutorial Team Leader. In this blog post, he tells us a little bit about himself, his love for travel and tourism, and his previous career experience. 

Kia ora, my name is Rob Glae and I’m the Tutorial Team Leader at ITC’s City Campus. My role is to deliver student learning and to plan and develop across the college curriculum, while providing support and guidance to the tutorial team.

Before joining ITC, I worked as a sales trainer for Air New Zealand. My job was to design and deliver business development courses for the airline which included sales and service, customer experience, customer care, emotional intelligence and conflict resolution. I also ran the ‘instructional technique’ CAA course for pilot/air crew and ground instructors.

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ITC Industry News Bulletin #49

Posted on 05/05/2016 by
Travel news in New Zealand this week includes a historic flight, a major investment, as well as predictions for future tourism.

Travel news in New Zealand this week includes a historic flight, a major investment, as well as predictions for future tourism.

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Queenstown_from_Bob's_Peak

Queenstown celebrates first night flight

Up until May 1 2016, Queenstown had never been able to offer departures or landings after dark due to the airport’s location amidst the mountains. That all changed, however, when Air New Zealand landed its first ever flight after dark. The flight was the first test run for commercial services that will begin later this month.

A full schedule for passenger flights will come into effect not long after, which will see an additional 100,000 seats available between Auckland and Queenstown – an increase of roughly 15 percent on current levels.

This historic first was achieved with runway improvements, new airfield lighting and airline training and procedures.

“It really is a milestone for New Zealand aviation and we’re proud to be the first airline to offer this service to customers,” explained Air NZ Chief Flight Operations and Safety Officer Captain David Morgan.

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ITC Industry News Bulletin #48

Posted on 28/04/2016 by
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This week, New Zealanders weigh in on the tourism industry and visitor numbers are up around the country.

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Auckland New Zealand

What Kiwis think of their own tourism industry

More than 1,000 New Zealanders were recently asked about their opinions on the local tourism industry in two surveys conducted by Tourism New Zealand and the Tourism Industry Association (TIA). The research, titled ‘Mood of the Nation’, sought to understand Kiwis’ perceptions about the industry as visitor numbers soar to ever-increasing heights.

As it turns out, Kiwis are largely positive about the trend, but they have outlined a few concerns. These concerns stem from issues such as the potential for a negative environmental impact, road safety, and lack of accommodation.

Chris Roberts, chief executive for the TIA, explained the results by saying “every day, in every region of New Zealand, visitors are having a positive impact. And it’s great that Kiwis want to be welcoming hosts. Manaakitanga is what makes the New Zealand visitor experience unique”.

Manaakitanga is the Maori word for hospitality and kindness.

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ITC Industry News Bulletin #46

Posted on 14/04/2016 by
In this week's airline, travel and tourism news, New Zealand is named the world's best country for the 4th year in a row and Air New Zealand takes away an award for being the country's most reputable company.

In this week’s airline, travel and tourism news, New Zealand is named the world’s best country for the 4th year in a row and Air New Zealand takes away an award for being the country’s most reputable company.

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Best place to work

Air NZ ‘most reputable company’

Air New Zealand has once again taken the number one spot as the country’s most reputable company, according to a survey by research consultancy AMR.

Every year, AMR asks the public for their opinions on the top 25 organisations across a number of areas such as products, innovation, and performance. It’s the third year in the top spot for the airline, with survey respondents citing the company’s prices, service, planes, financial results and safety videos as reasons behind the votes. Air NZ last held first place in 2011 and 2012, but is generally in the top three with a second place ranking in 2015.

In an AMR press release, Managing Director Oliver Freedman explained the win, saying, “for Air New Zealand, the constantly high level of customer service has been a key reputational driver”.

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ITC Industry News Bulletin #45

Posted on 07/04/2016 by
In this week's airline, travel and tourism news, Air New Zealand announces new flights between Auckland and Manila, Canada looks to New Zealand for advice about race relations and much more.

In this week’s airline, travel and tourism news, Air New Zealand announces new flights between Auckland and Manila, Canada looks to New Zealand for advice about race relations, and much more.

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Air New Zealand launches Philippines service

Air New Zealand is expanding its Pacific Rim network with flights between Manila and Auckland set to start in December 2016.

Chief executive Christopher Luxon believes there will be steady demand for this service, especially given how much New Zealand’s Filipino population has grown.

“The number of visitors from the Philippines is also continuing to grow rapidly, up more than 20 per cent in the past year alone so we’re anticipating that demand for this service will be steady in both directions,” Mr Luxon said.

Once the new flight goes ahead, Air New Zealand will be flying to a total of over 32 international destinations.

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ITC Industry News Bulletin #44

Posted on 31/03/2016 by
In this week's airline, travel and tourism news, the South Island credits Instagram with attracting more visitors to its shores in 2015, several tourism operators challenge Easter trading laws and much more.

In this week’s airline, travel and tourism news, the South Island credits Instagram with attracting more visitors to its shores in 2015, several tourism operators challenge Easter trading laws and much more.

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South Island New Zealand

New Zealand’s South Island Sees Tourism Boom Thanks to Instagram Photos Like These

The South Island reported record visitor growth in 2015, far exceeding the North Island – and many tourism leaders believe this could be thanks to Instagram.

Lake Wanaka Tourism general manager James Helmore told stuff.co.nz that they invested a lot of time into boosting Wanaka’s Instagram presence last year.

“We’ve done everything from Insta-meets, when you get a whole lot of people coming together to take photos to put on Instagram, to hosting influencers from around the world,” says James.

The link between Instagram and the South Island’s tourism growth caught the attention of international media, with Conde Nast Traveller covering the story. Click the ‘read more’ button below to read Conde Nast’s full coverage and see some of 2015’s most beautiful South Island Instagram pics.

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ITC Industry News Bulletin #42

Posted on 17/03/2016 by
In this week's NZ airline, travel and tourism news, the TIA highlights the importance to protected marine areas to NZ tourism, Air New Zealand explores biofuel options and much more.

In this week’s NZ airline, travel and tourism news, the TIA highlights the importance of protected marine areas to NZ tourism, Air New Zealand explores biofuel options and much more.

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Marine Tourism NZ

Opportunity for marine tourism to benefit NZ

The Tourism Industry Association (TIA) is highlighting the potential benefits ‘marine tourism’ could bring to New Zealand.

In a submission to the Ministry for the Environment, the TIA is calling for the government to consider tourism when making decisions about marine protected areas.

“Tourism operators such as whale watch operators, seal swimming operators, diving and snorkelling operators, kayak operators and recreational fishing charters have strong links and interests in marine protected areas,” says TIA chief executive Chris Roberts.

Mr Roberts added that new marine protected areas could “support the tourism industry’s Tourism 2025 goal of growing total annual tourism revenue to $41 billion over the next decade”.

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ITC Industry News Bulletin #41

Posted on 10/03/2016 by
In this week's NZ airline, travel and tourism news, the countdown until TRENZ 2016 is on, a leading property expert calls for more hotels to be developed and much more.

In this week’s NZ airline, travel and tourism news, the countdown until TRENZ 2016 is on, a leading property expert calls for more hotels to be developed and much more.

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ITC-Trenz-2013

International travel buyers flock to TRENZ 2016

TRENZ 2016 is set to welcome the highest number of international travel buyers since 2007: a total of 356 from nearly 30 different markets. Interest in this conference – which will be held in Rotorua between May 10 and 13 – is soaring.

Tourism New Zealand chief executive Kevin Bowler said this is “excellent news for the industry” and that TRENZ is a highlight of NZ tourism’s calendar.

“With 300 operators from New Zealand coming face to face with international buyers, showcasing the best that New Zealand can offer, TRENZ is the pinnacle event of the year for the travel trade,” Mr Bowler added.

“I am really looking forward to attending TRENZ again for what’s shaping up to be a highly successful four days for buyers and the industry alike.”

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ITC Industry News Bulletin #39

Posted on 25/02/2016 by
In this week's airline, travel and tourism news, Auckland Airport chief executive is confident about the future of NZ tourism, Air New Zealand reports profit increases and more.

In this week’s airline, travel and tourism news, Auckland Airport chief executive is confident about the future of NZ tourism, Air New Zealand reports profit increases and more.

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new-zealand

Auckland Airport boss confident NZ can sustain tourism growth

The chief executive of Auckland Airport, Andrew Littlewood, is full of optimism about the future of New Zealand tourism. He believes with the right approach, the country can achieve further growth – providing the country finds a way to adapt to the increasing number of visitors.

“There are plenty of opportunities for this country but we will have to be receptive,” Mr Littlewood said.

He compared New Zealand’s tourism industry to that of Ireland, a country similar in size but which welcomes a lot more visitors each year.

“Ireland, which is also a small country with 4.5 million people, has 8.6 million visitors a year and I don’t think the people of Ireland think those visitors are taking over the country,” he said.

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ITC Industry News Bulletin #35

Posted on 28/01/2016 by
ITC Industry News Bulletin January 28

In this week’s airline, travel and tourism news, Air New Zealand launches a new recruitment campaign for flight attendants, the TIA chief executive shares his thoughts on the industry and much more.

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Get 2016 off to a great start with a career in travel and tourism

Air New Zealand’s new campaign calls for Kiwis who aspire to fly

Air New Zealand is on the lookout for new flight attendants to join its team. The airline recently launched a new recruitment video, highlighting the benefits of being a flight attendant – as told by real Air New Zealand staff.

The video is a great insight into the life of cabin crew and will no doubt inspire many aviation students to apply.

Air New Zealand’s general manager of cabin crew, Leeanne Langridge, reveals what the airline looks for in its candidates.

“We never stop pushing ourselves to find passionate, proud and dedicated flight attendants who represent our brand values, and go beyond to make a difference in our customers’ journey,” Ms Langridge said.

You can keep up-to-date with Air New Zealand’s new campaign by following the hashtag #AspireToFly on social media.

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