ITC Industry News Bulletin #57

In this week’s airline, travel and tourism news, Air New Zealand wins big, Wellington prepares for a tourism boom, and much more.

TOP STORIES

Air New Zealand wins International Airline of the Year award

Air New Zealand won both International Airline of the Year and Domestic Airline of the Year at the Roy Morgan Customer Satisfaction Awards 2016.

More than 13,000 New Zealanders gave their opinion on brands and companies, which led to 21 businesses being awarded on the night. Air New Zealand was the only company to win two titles, continuing “its streak as the top domestic airline”.

Carrie Hurihanganui, the general manager for customer experience at Air New Zealand, says it’s great to see the airline’s efforts are being recognised by its customers.

“We have been very focused on enhancing our customers’ journeys, including making substantial investments in new aircraft, new and refreshed lounges, and innovative technology,” she explained.

(more…)

ITC Industry News Bulletin #46

In this week’s airline, travel and tourism news, New Zealand is named the world’s best country for the 4th year in a row and Air New Zealand takes away an award for being the country’s most reputable company.

TOP STORIES

Air NZ ‘most reputable company’

Air New Zealand has once again taken the number one spot as the country’s most reputable company, according to a survey by research consultancy AMR.

Every year, AMR asks the public for their opinions on the top 25 organisations across a number of areas such as products, innovation, and performance. It’s the third year in the top spot for the airline, with survey respondents citing the company’s prices, service, planes, financial results and safety videos as reasons behind the votes. Air NZ last held first place in 2011 and 2012, but is generally in the top three with a second place ranking in 2015.

In an AMR press release, Managing Director Oliver Freedman explained the win, saying, “for Air New Zealand, the constantly high level of customer service has been a key reputational driver”.

(more…)

ITC Industry News Bulletin #35

In this week’s airline, travel and tourism news, Air New Zealand launches a new recruitment campaign for flight attendants, the TIA chief executive shares his thoughts on the industry and much more.

TOP STORIES

Air New Zealand’s new campaign calls for Kiwis who aspire to fly

Air New Zealand is on the lookout for new flight attendants to join its team. The airline recently launched a new recruitment video, highlighting the benefits of being a flight attendant – as told by real Air New Zealand staff.

The video is a great insight into the life of cabin crew and will no doubt inspire many aviation students to apply.

Air New Zealand’s general manager of cabin crew, Leeanne Langridge, reveals what the airline looks for in its candidates.

“We never stop pushing ourselves to find passionate, proud and dedicated flight attendants who represent our brand values, and go beyond to make a difference in our customers’ journey,” Ms Langridge said.

You can keep up-to-date with Air New Zealand’s new campaign by following the hashtag #AspireToFly on social media.

(more…)

ITC Industry News Bulletin #26

In this week’s airline, travel and tourism news, Qantas and American Airlines announce a new daily service between Auckland and LA, accommodation providers enjoy another record-breaking month and more.

TOP STORIES

New American air service brings economic benefits

Qantas and American Airlines have announced a new daily route between Los Angeles and Auckland, with regional New Zealand connections via Jetstar. Chief executive of the Tourism Industry Association Chris Roberts says this new service is yet another step in the right direction towards NZ’s Tourism 2025 goals.

“The US is our third biggest visitor market and they enjoy what we have to offer. Tourism operators around the country will be keen to support this new service with activities and experiences that appeal to North American visitors,” says Mr Roberts.

“It’s fantastic to see airlines responding to the strong demand out of North America to visit New Zealand by increasing the supply.”

The new service is planned to commence in June 2016.

(more…)

ITC Industry News Bulletin #3

In this week’s industry news round-up we share stories about Wellington Airport, Air New Zealand and more

TOP STORIES

NZ signs air deal with Greece

Air New Zealand has signed an agreement with Greece which will make it easier for Kiwis to travel to this beautiful country.  The agreement will allow airlines to cooperate and provide travellers with a single ticket involving a number of carriers. New Zealand Transport Minister Simon Bridges said further flight agreements may also be on the cards. (more…)