Known for her warm sense of humour, impeccable organisational skills, and infectious enthusiasm, Tessa Henwood is ITC’s Head of Academic Services. So what exactly does she do? Below she chats to Jess about her ‘not-so-typical typical day’ at work and shares some time management tips and tricks.
Describe your typical day
[Laughs]. I’m laughing because I don’t think I have a typical day! Every day is so random and different it’s crazy. Today, for example, I’ve got a half-eaten apple on my desk and a very cold coffee, because every time I go to do something there’s a student or tutor at my door. I love it though – and fortunately I actually quite like cold coffee. I’ve even been known to put ice cubes in it!
But there are some consistencies. I usually get into work at around 6:30am. Partly because I’m an early riser, and partly because I like to get in before everyone else. Generally that means I open the college, unlock all the classrooms and turn on all the lights. Then I get a coffee, turn on my computer, and check my emails. After that I check my calendar to see what I’ve got on in terms of meetings, and I use my calendar to plan my workload. I also have a written to-do list in my book. I would be lost without my to-do list!News, Staff News | Tagged time management | Leave a reply
Lesley Brough is ITC’s International Marketing Manager. Every few months, she travels overseas to promote the College, meet with agents and potential students, and attend education events.
While these trips are for work, she does get the opportunity to see some pretty amazing places (all in the name of business).
Below, she shares some highlights from her most recent trip to South Korea and Thailand.
I spent a week in South Korea meeting with agents (organisations that help people study overseas). I stayed in Seoul for three nights, before taking the high-speed train to Busan.
Here are a few snaps from my meetings:
Staff News | Tagged International Students, South Korea, Thailand, Travel | Leave a reply
Daniel Maine recently joined the ITC Tourism Education Team as a short course tutor. Below he tells us a little bit about his career to-date, and his healthy travel obsession.
Travel, food, fashion, wine, culture and history are some of my greatest passions, and the reasons why I travel the world. Once I graduated with IATA/UFTAA and Travel & Tourism diplomas, I briefly moved abroad. I love travelling so can never get enough, and without hesitation I would pack my bags when an occasion arises. Luckily, I was able to visit my most favourite and exotic places that I once hung posters of in my room.
Returning to NZ I decided to pursue what I had studied for and successfully started my career with our national carrier, Air New Zealand. For the next 10 years I gained so much experience as a Senior Customer Services Agent in every aspect of airport life, from Check-In to Airport Operational roles. I enjoyed meeting new people, made great long lasting friendships, and am a proud Air New Zealander.News, Staff News | Leave a reply
ITC Tourism Education Team Leader Mel Fey recently ran the Everest Marathon in Nepal; a 42.2km high-altitude run from Base Camp to Namche Bazaar. Below, she shares three life lessons she learned during this incredible, challenging, life-changing experience.
1. You’re always capable of more than you think you are
You read stories all the time of amazing people who, sometimes against all odds, achieve amazing goals. And you might think, “Oh, but I couldn’t do that…”
I’m here to tell you that you can. Don’t sell yourself short. You can achieve anything you want to. You cannot possibly just sit and wait for the impossible to happen without a little hard work. I always say ‘you cannot make diamonds without a little pressure’. You need to prepare, work hard or train and participate.
You may not win the race like me but you certainly win in achieving the goals of your dreams.Staff News | Tagged inspiration, motivation | Leave a reply
Melissa Switters recently joined ITC’s South Auckland campus. In the below blog post, she introduces herself and tells us a little bit about her career history and passion for all things travel and tourism.
Welcome on board everyone, I am Melissa a new full-time tutor at the International Travel College of New Zealand.
I would like to take you on a personal flight through my life. The beautiful beginning of my life started off in a town called Leeuwarden, which is located in The Netherlands, and where I lived for the first 13 years. Then, on the 26th of October 2005, my family and I immigrated to New Zealand – this was a huge and positive life changing decision. After immigrating we settled down in Papakura, South Auckland where I spent my secondary school years at Rosehill College.News, Staff News | Tagged ITC South Auckland, Tutor Team | Leave a reply
Dan Ranginui is a new tutor at the ITC City Campus. He tells us about how he fell in love with the travel and tourism industry, the exciting places his career has taken him to-date and what inspired him to teach.
My passion for the travel industry began as a young boy when at 10 years old I did my first overseas trip! And from there I got the travel bug. At 14 years old my parents thought it was a great idea to send me to Japan on a student exchange – hmmm was that just a way of getting me out of the house!? Anyhow it worked!News, Staff News | Tagged Staff profiles | Leave a reply
She’s called ‘Manic Mel’ for a reason – ITC’s bright, energetic Tourism Education Team Leader earned her nickname for her adventurous physical pursuits and bubbly personality. And the latest challenge in her path is a little more manic than most: the Tenzing Hillary Everest Marathon.
Yes, you read right – Mel Fey (also known as ‘The Energizer Bunny’) is about to embark on the adventure of a lifetime, a 42.2km run on Mount Everest. The super-fit tutor recently landed in Nepal to begin the acclimatisation process. The marathon is scheduled for May 29, but there’s a lot of fun to be had before then, including a trek to Base Camp (where the marathon begins).
The run is downhill, but with limited oxygen and potentially icy tracks, it’s going to be a huge physical and mental challenge – but it’s one that Mel can’t wait to begin. She’s been preparing for this marathon for three years, and was due to run it at this time last year – only it was cancelled due to Nepal’s devastating earthquakes.Staff News | Tagged adventure, challenge, Everest Marathon, inspiration, tutor | Leave a reply
Rob Glae recently joined ITC as Tutorial Team Leader. In this blog post, he tells us a little bit about himself, his love for travel and tourism, and his previous career experience.
Kia ora, my name is Rob Glae and I’m the Tutorial Team Leader at ITC’s City Campus. My role is to deliver student learning and to plan and develop across the college curriculum, while providing support and guidance to the tutorial team.
Before joining ITC, I worked as a sales trainer for Air New Zealand. My job was to design and deliver business development courses for the airline which included sales and service, customer experience, customer care, emotional intelligence and conflict resolution. I also ran the ‘instructional technique’ CAA course for pilot/air crew and ground instructors.Staff News | Tagged Air New Zealand, British Airways, staff experience |
Retirement. It’s been the cause of many tears and heartfelt farewells at ITC, as it’s seen us say ‘see you later’ to some fantastic tutors. We’re incredibly fortunate that many of our tutors have taught at the College right up until retirement – like student favourite Steve Burke, who finished teaching late last month.
Steve taught at ITC for 13 years and in that time he inspired hundreds, if not thousands of students to pursue rewarding careers in airline, travel and tourism. A superb tutor with a quick sense of humour and a huge heart, Steve was loved and respected by both staff and students.
In true ITC style, we celebrated his amazing contribution with a delicious lunch (and a speech or two!).
“Steve has made an outstanding contribution here at ITC,” says ITC Marketing Director Claire Huxley.
“He decided to go teaching later in life, as he had lots of industry experience. His students loved him, and he was always able to make the most complicated subjects seem straightforward. All the staff loved working with Steve too. We will miss him, but wish him all the best for his retirement.”Staff News | Leave a reply
Aruna and Susanne recently joined the ITC City Campus team as Student Services Advisors. They are the lovely smiling faces you’ll see at the reception desk or the bright voices you’ll hear on the phone. Both ITC graduates, they are perfectly placed to help current students. Learn more about their experience and travel dreams below.
I have always been interested in travel and tourism and wanted to work in this exciting industry. I completed a short course with ITC while in high school and enjoyed it so much I decided to enrol in 2012!
I chose to study at ITC because it’s a friendly environment and I felt so welcome from the day I first stepped into the building. I enrolled on both the Level 3 and Level 4 courses and graduated from both. This was a really good experience for me as I got to learn new things about the industry and see places I’ve never been to. I enjoyed going on work experience with SkyJump as I got to see what it’s like to work as one of the frontline staff dealing with a lot of international tourists. I also had the opportunity to experience one of New Zealand’s major tourist destinations – Rotorua. This was a huge highlight for me.Staff News, Student success | Tagged ITC Staff, student advisors, Student stories, Student success | Leave a reply