Melissa Switters recently joined ITC’s South Auckland campus. In the below blog post, she introduces herself and tells us a little bit about her career history and passion for all things travel and tourism.
Welcome on board everyone, I am Melissa a new full-time tutor at the International Travel College of New Zealand.
I would like to take you on a personal flight through my life. The beautiful beginning of my life started off in a town called Leeuwarden, which is located in The Netherlands, and where I lived for the first 13 years. Then, on the 26th of October 2005, my family and I immigrated to New Zealand – this was a huge and positive life changing decision. After immigrating we settled down in Papakura, South Auckland where I spent my secondary school years at Rosehill College.News, Staff News | Tagged ITC South Auckland, Tutor Team | Leave a reply
Dan Ranginui is a new tutor at the ITC City Campus. He tells us about how he fell in love with the travel and tourism industry, the exciting places his career has taken him to-date and what inspired him to teach.
My passion for the travel industry began as a young boy when at 10 years old I did my first overseas trip! And from there I got the travel bug. At 14 years old my parents thought it was a great idea to send me to Japan on a student exchange – hmmm was that just a way of getting me out of the house!? Anyhow it worked!News, Staff News | Tagged Staff profiles | Leave a reply
She’s called ‘Manic Mel’ for a reason – ITC’s bright, energetic Tourism Education Team Leader earned her nickname for her adventurous physical pursuits and bubbly personality. And the latest challenge in her path is a little more manic than most: the Tenzing Hillary Everest Marathon.
Yes, you read right – Mel Fey (also known as ‘The Energizer Bunny’) is about to embark on the adventure of a lifetime, a 42.2km run on Mount Everest. The super-fit tutor recently landed in Nepal to begin the acclimatisation process. The marathon is scheduled for May 29, but there’s a lot of fun to be had before then, including a trek to Base Camp (where the marathon begins).
The run is downhill, but with limited oxygen and potentially icy tracks, it’s going to be a huge physical and mental challenge – but it’s one that Mel can’t wait to begin. She’s been preparing for this marathon for three years, and was due to run it at this time last year – only it was cancelled due to Nepal’s devastating earthquakes.Staff News | Tagged adventure, challenge, Everest Marathon, inspiration, tutor | Leave a reply
Rob Glae recently joined ITC as Tutorial Team Leader. In this blog post, he tells us a little bit about himself, his love for travel and tourism, and his previous career experience.
Kia ora, my name is Rob Glae and I’m the Tutorial Team Leader at ITC’s City Campus. My role is to deliver student learning and to plan and develop across the college curriculum, while providing support and guidance to the tutorial team.
Before joining ITC, I worked as a sales trainer for Air New Zealand. My job was to design and deliver business development courses for the airline which included sales and service, customer experience, customer care, emotional intelligence and conflict resolution. I also ran the ‘instructional technique’ CAA course for pilot/air crew and ground instructors.Staff News | Tagged Air New Zealand, British Airways, staff experience | Leave a reply
Retirement. It’s been the cause of many tears and heartfelt farewells at ITC, as it’s seen us say ‘see you later’ to some fantastic tutors. We’re incredibly fortunate that many of our tutors have taught at the College right up until retirement – like student favourite Steve Burke, who finished teaching late last month.
Steve taught at ITC for 13 years and in that time he inspired hundreds, if not thousands of students to pursue rewarding careers in airline, travel and tourism. A superb tutor with a quick sense of humour and a huge heart, Steve was loved and respected by both staff and students.
In true ITC style, we celebrated his amazing contribution with a delicious lunch (and a speech or two!).
“Steve has made an outstanding contribution here at ITC,” says ITC Marketing Director Claire Huxley.
“He decided to go teaching later in life, as he had lots of industry experience. His students loved him, and he was always able to make the most complicated subjects seem straightforward. All the staff loved working with Steve too. We will miss him, but wish him all the best for his retirement.”Staff News | Leave a reply
Aruna and Susanne recently joined the ITC City Campus team as Student Services Advisors. They are the lovely smiling faces you’ll see at the reception desk or the bright voices you’ll hear on the phone. Both ITC graduates, they are perfectly placed to help current students. Learn more about their experience and travel dreams below.
I have always been interested in travel and tourism and wanted to work in this exciting industry. I completed a short course with ITC while in high school and enjoyed it so much I decided to enrol in 2012!
I chose to study at ITC because it’s a friendly environment and I felt so welcome from the day I first stepped into the building. I enrolled on both the Level 3 and Level 4 courses and graduated from both. This was a really good experience for me as I got to learn new things about the industry and see places I’ve never been to. I enjoyed going on work experience with SkyJump as I got to see what it’s like to work as one of the frontline staff dealing with a lot of international tourists. I also had the opportunity to experience one of New Zealand’s major tourist destinations – Rotorua. This was a huge highlight for me.Staff News, Student success | Tagged ITC Staff, student advisors, Student stories, Student success | Leave a reply
Live. Laugh. Love. As cliché as it is, these three words are what sparked my interest in the airline, travel and tourism industry.
I started my working life as a teller/banking consultant, dealing with customers. I enjoyed playing with everyone else’s money, however this was not where my heart lay! LOVE. They say if you love what you do then it won’t feel like work, so… I decided to make a change.
In 2009, I completed a Tourism and Aviation Certificate with the Air New Zealand Aviation Institute and started working with Menzies as a Passenger Service Agent. In 2010, I became a flight attendant with Jetstar, flying Domestic and Trans-Tasman routes. I also worked part time in the office helping with rosters and banking (couldn’t stay away from the money!).
In 2012, I became a Cabin Crew Trainer, training new recruits and assessing current crew in emergency and standard operating procedures. This is where you could say the LIVE part came in as I was mainly based in Melbourne but also trained out of Brisbane. I was literally living out of a suitcase and couldn’t tell you what day of the week it was.
In the same year, I also helped to set up the Jetstar Auckland Base Training at the Air New Zealand Aviation Institute (coincidentally where I did my travel and tourism course). Glad to be back in NZ and wanting to continue teaching to help students prepare for the travel and tourism industry, I became a training facilitator with the Air New Zealand Aviation Institute. I have a passion for teaching and like to make learning fun by having a lot of laughs.
I was lucky enough in 2013 to tick my dream destination off my bucket list….. EGYPT – my first ever tour with Top Deck Tours. It was amazing!!
My advice to you is work hard so that you can play hard. The Travel and Tourism Industry is by far the most challenging & exciting industry to work in where no two days are the same.
– CelestePosted in News, Staff News | Tagged ITC tutor team, Travel and tourism careers, travel and tourism teachers | Leave a reply
Amy McPhail is a tutor at The International Travel College of New Zealand’s City Campus. She brings a wealth of knowledge to the classroom. We asked her five quick questions about her passion for aviation, travel and tourism.
1. What sparked your interest in travel and tourism?
When I left high school I had no idea what I wanted to do for a job, let alone a career. One day I was at home flicking through a newspaper and I came across an advertisement for a travel course. As soon as I saw the picture of the Flight Attendant, I knew that was what I wanted to do. A week later I was enrolled and starting my journey towards a fabulous career in travel and tourism. Completing my Certificate in Travel and Tourism gave me a great foundation to launch my career and introduced me to the wide variety of work available in this exciting industry. I have since worked in a variety of roles in the tourism industry, including working for Hilton Hotels, as a flight attendant for Virgin Australia, for a travel wholesaler and as a travel agent.Staff News | Tagged Aviation, Flight attending, ITC Staff, Travel and Tourism |
Originally from England, Lara Penfold recently joined the friendly ITC team as our new Academic Services Co-ordinator. She tells us a little bit about herself, why she moved to New Zealand, and what she hopes to bring to this role.
I moved to New Zealand with my family in May 2015 from England after many years of wanting to experience living in another country. We looked at a few options, but the more we researched about New Zealand, the more interested we became in the country, the variety of cultures and the working opportunities available.
As a child I grew up in a guest house, owned by my Mum and Dad. It was always very busy with different guests coming and going, I remember helping out with serving breakfasts and dinners, checking people in, cooking and preparing for functions, cleaning rooms and helping guests with directions and information about the local area.
Having travelled to a variety of places throughout England and Wales, I have also travelled quite substantially internationally too, visiting places such as Thailand, Australia, New York, Germany, Spain, Portugal, France, Greece, Egypt and now of course New Zealand. In each place I have had unique experiences and hold wonderful memories.Staff News | Tagged ITC, new staff members, staff news | Leave a reply
Tessa is the Head Tutor at ITC’s City Campus. She has had an amazing career in travel and tourism and brings a wealth of knowledge to the classroom. We asked her five quick questions to give you an insight into her role at ITC.
1. What sparked your interest in travel and tourism?
I am from the UK and what really sparked my interest in the tourism industry as a career was moving to New Zealand and spending almost 2 years travelling and working around the country. I met some amazing people, and saw how many opportunities are out there to really have fun while you work.
The best thing about working in travel and tourism is getting to meet people from all over the world and learn about their cultures, it helps give you ideas of places to travel to and also broadens your mind to see the world in a more open way.Staff News | Leave a reply