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ITC Welcomes Lorna Cuddy

Posted on 15/10/2012 by

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Lorna Cuddy says she was born with aviation fuel in her veins: “My dad was an aircraft engineer for T.E.A.L. (now Air New Zealand), so outings to the airport were a regular activity – watching planes take off and land and admiring the elegant air hostesses, handsome pilots and the courteous ground staff – it all looked so glamorous, and I wanted to be a part of it.”
 
Lorna’s introduction to the industry was in a receptionist position with David Jones Traveland in Sydney. She worked hard to gain experience booking flights and excursions, issuing vouchers and tickets, and typing up itineraries.

Then she got the travel bug herself and set off for London via Europe on her OE.

“I had only been in the UK for two weeks when I landed my dream job at Heathrow Airport as a ground hostess with Pan Am,” she says. “It was only part time, but it was a foot in the door.”

In those days, says Lorna, training was all on the job. With great determination and commitment, she worked all the overtime that was available until she was fully trained and eventually offered a permanent, full-time job.

After 10 years at Heathrow, Lorna got the urge to return home to New Zealand. 

“Fortunately there was a vacancy at Auckland Airport and I was able to transfer with Pan Am.”

“Then one day we day we learnt that Pan Am was selling their Pacific routes to United Airlines and we were handed new uniforms – the good news was that we could all keep our jobs plus our years of service!

“Alas, United Airlines ceased flying into New Zealand in 2003 and I was forced to ‘retire’.” 

After nearly 29 years in the same job Lorna decided it was time to pursue her other passion: cooking.  

But when she signed up for Certificates in Cookery and Patisserie at AUT she didn’t realise it would spark a new interest in teaching. After working in a private training establishment teaching travel and tourism she went back to AUT to undertake a Certificate in Tertiary Teaching.

Since 2004 Lorna has taught at a number of tertiary institutions, including AUT, and says she is now delighted to be part of the team at ITC. 

“I’m looking forward to sharing my knowledge and experiences with the learners at ITC and helping them achieve their goals and ambitions,” she says.

ITC is thrilled to welcome someone with Lorna’s experience and knowledge. Her airline career is an outstanding example of how the travel and tourism industry rewards passion, hard work and a can-do attitude.

Welcome Lorna!

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