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ITC Welcomes Lorna Cuddy

Posted on 15/10/2012 by

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Lorna Cuddy says she was born with aviation fuel in her veins: “My dad was an aircraft engineer for T.E.A.L. (now Air New Zealand), so outings to the airport were a regular activity – watching planes take off and land and admiring the elegant air hostesses, handsome pilots and the courteous ground staff – it all looked so glamorous, and I wanted to be a part of it.”
 
Lorna’s introduction to the industry was in a receptionist position with David Jones Traveland in Sydney. She worked hard to gain experience booking flights and excursions, issuing vouchers and tickets, and typing up itineraries.

Then she got the travel bug herself and set off for London via Europe on her OE.

“I had only been in the UK for two weeks when I landed my dream job at Heathrow Airport as a ground hostess with Pan Am,” she says. “It was only part time, but it was a foot in the door.”

In those days, says Lorna, training was all on the job. With great determination and commitment, she worked all the overtime that was available until she was fully trained and eventually offered a permanent, full-time job.

After 10 years at Heathrow, Lorna got the urge to return home to New Zealand. 

“Fortunately there was a vacancy at Auckland Airport and I was able to transfer with Pan Am.”

“Then one day we day we learnt that Pan Am was selling their Pacific routes to United Airlines and we were handed new uniforms – the good news was that we could all keep our jobs plus our years of service!

“Alas, United Airlines ceased flying into New Zealand in 2003 and I was forced to ‘retire’.” 

After nearly 29 years in the same job Lorna decided it was time to pursue her other passion: cooking.  

But when she signed up for Certificates in Cookery and Patisserie at AUT she didn’t realise it would spark a new interest in teaching. After working in a private training establishment teaching travel and tourism she went back to AUT to undertake a Certificate in Tertiary Teaching.

Since 2004 Lorna has taught at a number of tertiary institutions, including AUT, and says she is now delighted to be part of the team at ITC. 

“I’m looking forward to sharing my knowledge and experiences with the learners at ITC and helping them achieve their goals and ambitions,” she says.

ITC is thrilled to welcome someone with Lorna’s experience and knowledge. Her airline career is an outstanding example of how the travel and tourism industry rewards passion, hard work and a can-do attitude.

Welcome Lorna!

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Passing on the dream…

Posted on 18/06/2012 by

International Travel College (ITC) tutor Tonya Cole talks about her career in travel and how she came to work with ITC.

I started my career in travel after completing a Diploma in Travel, Tourism and Business. My first role was with a large wholesaler as a long-haul consultant selling travel to the UK, Europe, the USA and Asia.

After a few years, like many Kiwis, I left New Zealand for my big OE. I was based in London for several years and travelled extensively throughout Europe.

This experience was fantastic for its own sake, but it also added a great deal to my later ability to talk passionately to customers about their travel plans and to help them figure out the best kind of trip for them.

When I returned to New Zealand I decided to further my education and began a science degree in psychology and nutrition.

I continued to work in the travel industry while I was studying. This included roles as a travel consultant selling travel to Greece, Turkey and Italy, and as a product supervisor for a cruise company. In that role I was involved in marketing and advertising the company’s product, so I’m really excited that one of ITC’s new eBooks is on the cruise industry – it’s a really fun industry to work in and there is so much to learn that is relevant to any job in travel and tourism.

Studying and working was sometimes difficult, as many of our students know, but it really helps with your time management skills and gives you a real sense of accomplishment.

Ultimately, it was my passion for travel and my love of education that led me to ITC, where I truly love encouraging and motivating students to achieve their goals and dreams – as I have.   

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Pictured above from left to right, Sera, Rachel and Tonya at the recent Graduation at The Langham Hotel in Auckland.

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Teaching from experience

Posted on 05/06/2012 by

Jacques Janse Van Rensburg joined ITC in 2011 as a tutor in tourism and business management. Jacques talks about his experience in the hospitality and tourism industry both in New Zealand and South Africa.

I started in tourism and hospitality as a general apprentice and over the next 11 years was promoted through food and beverage, function management, adventure and holiday camp management, outdoor education deveopment and, finally, to general manager of a world-renowned game lodge in South Africa. There I had full responsibility for business leadership, strategy, marketing, finance, systems, IT and human resources.

After immigrating to New Zealand, I completed my qualifications and went to work in hospitality and business education. 

I then took a break from education and put my hospitality management and customer service background to use managing a fast food chain.
 
I have now returned to my passion for education as a tutor at ITC. I am a student-centred teacher, mentor and coach, and I aim to encourage my students’ development through understanding them as individuals and their challenges and talents.

I hope that my practical business experience translates into common sense and savvy learning solutions for my students. I am very outcome-focused in the classroom; and I’m passionate about finding out who my students are as well as helping them to achieve the best the results they can.

I’m also a dedicated family man and spend most of my free time outdoors enjoying our favourite family hobby, tramping.

 

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