In the Community
More than half of our DOL students study from home because they are looking after young children. After a few years staying at home, many lose confidence in their employment prospects.
DOL graduate Lynda says, “I felt like I had had so much time off that I had become a recluse and didn’t know how to be in the public eye anymore or approach customers with confidence. I even thought I would forget everything I had learnt in previous employment.”
Another graduate Margaret adds: “I didn’t apply for a job for months after completing my course, as I thought they would decline my application as I had not been in the work force for so long.”
Many parents want to take care of their child at home. But DOL graduate Hazel found that getting out there had a positive impact on both her and her child. “Getting a job meant I could earn much more money to support myself and my child, while also gaining a social life outside of our house. I think many single mothers don’t want to send their child to childcare so soon. It seems hard at first but you and your child will adapt,” she says.
Lynda says that the ITC course helped her a great deal. “Training with ITC contributed a lot to gaining my confidence back. Having the phone assessments and orientation, and even graduation, and being amongst other people was a boost. With anticipation I wanted to get back into the work force and show off some recapped skills,” she says.
Lynda is also an advocate of gaining work experience while you study and says that having a part-time, casual job gave her a big confidence boost.
Margaret found that getting out there and applying for jobs was a useful learning experience in itself. “I wasn’t successful in my first application. I didn’t let that get me down: I used it as a learning curve. I took out my ITC notes on career preparation to make sure I was ready. For my next application, I knew exactly what I was going to say to any question asked, and was able to reply back in full confidence.”
Margaret now works for the call centre at Qantas Airways, Lynda is working for Flight Centre in Perth (WA) and Hazel works at Auckland Airport for Menzies Aviation.
As Margaret says: “Don’t let fear get in the way of your dreams. If you prepare for your interview, all will fall into place and your dreams will come true!”Posted in In the Community | Tagged Airline jobs, Airline training, Aviation Training, Distance Learning, Employment, ITC, ITC Award winning training, Passion for travel | Leave a reply
ITC has chosen its scholarship recipients for 2014. Applicants created a video or a blog showing us their passion and enthusiasm for travel, their commitment to learning, and why they felt they should receive a scholarship award.
We received a very high calibre of applicants and after many discussions we chose four recipients. On successful completion of their qualification the recipients will receive a cheque to the allotted values of their scholarship.
Charlotte Roberts-Swain, Macleans College, Auckland.
$5,000 scholarship, ITC Botany Campus
We first met Charlotte with her mother at the Macleans College careers evening. She immediately came across as a bubbly and enthusiastic person. Charlotte’s mother works in the travel industry and has passed on her enthusiasm and passion for the industry to her daughter.
Charlotte’s blog was very well thought out and identified clearly why she felt she should receive the scholarship. She demonstrated how her experience in her travel class with teacher Julie McDougall had broadened her understanding of the career opportunities available to her in travel and tourism. She also showed an understanding of the important part the industry plays, not just New Zealand’s economy but worldwide.
Her aspirations for her future in the industry are very exciting and we believe she will go on to be an asset to any employer when she graduates.
Her response to being informed of the scholarship award was complete joy, and her first words were “I cannot wait to tell my Mum!”
Lape Talopau from Kelston Girls, Auckland
$5,000 scholarship, ITC City Campus
Lape’s video was just full of energy and showed her as an enthusiastic and positive person with a fantastic smile. She proved she had a great understanding of the need for our scholarship recipients to be hard working, committed and passionate about working in the travel and tourism industry.
Lape highlighted that she understood the importance of working and conversing with people from very diverse cultures. She obviously has the personality and people skills to make a big career for herself in travel and tourism and we look forward to watching her grow through her studies with us. Lape’s screams of joy when we informed her of her award are still making our ears ring today!
Kimi-Ora Follas, Otamatea College Northland
$1,000 scholarship, ITC Botany Campus
Kimi-Ora’s teacher, Marco Troost, contacted us to ask for some tips for her application, and to endorse her as a great student who is very passionate about wishing to forge a career for herself in travel and tourism.
Marco’s judgement of Kimi-Ora’s suitability for the industry proved to be correct. Kimi-Ora first heard of ITC through one of Ceri Jenkins’ presentations at her school when she was in year 12. It convinced her that she should follow her passion for the industry and endeavour to gain the necessary education to enter travel and tourism.
She had obviously done her homework on ITC via the internet and also made the long journey to Auckland with her family to attend one of our open days. Kimi-Ora’s confidence and determination stood out in her video and will we are sure hold her in very good stead throughout her studies and future employment.
Sonia Murray, Sancta Maria, Auckland
$1,000 scholarship, ITC City Campus.
Sonia had attend one of our short courses and made a lasting impression on our tutor Mel. Her enthusiasm and ability to work well with others really stood out.
Sonia’s previous class visits to ITC and attendance on the short courses convinced her that tourism was for her and highlighted that she has a special interest in adventure tourism.
Her blog was very articulate and outlined all of the key aspects we were looking for in scholarship recipients, in particular her undoubted passion for the travel and tourism and the sense that there is a very big and successful career just waiting out there for her.
We wish all of our scholarship recipients and applicants the best for 2014 and beyond.Posted in In the Community | Tagged Airline training, Aviation Training, Employment, Fun, ITC, ITC Award winning training, ITC in Schools, ITCNZ, New Zealand Tourism Training, Scholarships 2014, Tourism training, Travel Training | Leave a reply
ITC staff and students had a fantastic day promoting the college and the airline, travel and tourism industry at Botany Town Centre.
The college had a promotional stand at the mall and attracted a great deal of attention.
“We all had fun chatting to the numerous friendly shoppers about the amazing courses we offer,” says Natasha Allen, Campus Manager Botany. “People were really interested to hear about the thrilling famil trip and the work experience week, which literally gives our students a foot in the door of our dynamic industry.”
The ITC stand featured photo books and cardboard cut-outs of an AJ Hackett tour guide and an ITC flight attendant.
“The cut-outs had holes so that people could put their own faces through and pose as the tour guide or flight attendant. It attracted so many people, young and old; it helped to fire people’s imagination about what it might be like to be in those roles.”
“This event really highlighted to everyone we met that travel and tourism is a fun, vibrant career option and ITC is definitely the place to start your journey,” says Natasha.
Keep an eye out for ITC’s promo guys and girls dressed in our funky white Kia Ora t-shirts in January and February. They will be in Botany Town Centre and at Maraetai, Cockle Bay and Eastern Beach shouting out that ITC is the place to study in 2014.
ITC Botany is proud to announce that we will be running our Level 5 Diploma in Travel & Tourism Management next year. There are only a handful of spaces left, and the first class is in March – so get in quick!Posted in In the Community | Tagged Airline jobs, Airline training, Aviation Training, Botany Town Centre, Employment, Export Education, ITC Award winning training, ITCNZ, New Zealand Tourism Training, Tourism training, Travel Training | Leave a reply
A new initiative from International Travel College (ITC) gives students from outside the main centres the chance to experience the opportunities available in the airline, travel and tourism industries.
“We are very aware that there are high school students around the country who simply don’t have the access to training opportunities that students in the larger cities have,” says ITC’s Marketing Director Claire Huxley.
“It’s not just a lack of training institutions in those areas, but there are few chances for students to even explore whether they are interested in pursuing a particular field of study.”
To combat this, ITC recently provided its two-day Flight Attending Short Course to students in Northland.
“We contacted all the high school careers advisors in the area,” says Claire, “and they were absolutely thrilled to be able to offer this to their students. We also have a great relationship with Fullers and we contacted them to see if they could help us out.”
Fullers Great Sites offered its vessel ‘Tongariro’, to stand in for the aircraft cabin for the full two days of the course.
ITC’s Short Course Tutor Mel Verwijmeren ran the course. She provided students with practical role-play experience using onboard equipment, and taught them skills related to in-flight service, safety demonstrations, evacuations and how to deal with passengers’ specific needs.
An added bonus of running the course onboard a ship, says Mel, was how transferable those skills are from airline travel to the open ocean.
“The students learnt about the entry level roles onboard these vessels, giving them a greater understanding of what further education was needed to step into such roles.”
“And thanks to Barry, the Operations Manager of Fullers Great Sites, our students got a real taste of what the travel and tourism industry has to offer, as we visited local tourist attractions the R-Tucker Sail Boat, Dolphin Explorer, Overnight Cruise Ipipiri and the Exciter, which is equipped with not one but four V8 engines!”
This first step in ITC’s new initiative has been incredibly successful, and several of the students have already enrolled with ITC for 2014, and a number were even offered work experience onboard one of the Fullers Great Site vessels.
“Mel worked incredibly hard to provide these students with the same experience students from Auckland schools get with our short courses,” says Claire. “And the feedback from teachers and students has been excellent. These students now have another option available to them, and that takes them one step closer to their dream job.”
ITC will be continuing to offer its short courses to high school students outside Auckland, with the next course to be run in Gisborne.Posted in In Schools, In the Community | Tagged Airline training, Aviation Training, ITC Award winning training, ITC in Schools, ITCNZ, Northland schools, Passion for travel, Tourism training, Travel Training |
ITC’s City Campus held its industry expo on 27 August.
Presenters from seven companies came to speak to the students and we are very grateful to AVSEC, American Express Travel, Auckland Bridge Climb and Bungy, Eco Zip, Intercity, Renaissance Tours, and Stray for their presentations.
The expo had a professional feel, as ITC wanted the students to experience a real industry event. The presenters had banners and posters promoting their businesses and the students all arrived looking very professional.
The students were organised into seven groups and each presenter gave a 20-minute presentation to each of the groups throughout the morning.
The main purpose of each presentation was to enlighten our students about the company, the sector of travel and tourism in which the company specialises, the speaker’s story of how they got to where they are today and some useful recruitment information. The presenters do amazingly well to fit all this into 20 minutes!
Most of the presenters brought an ITC graduate who is now working with them. This gave the current students are real sense that the careers they were discussing were achievable, as the students could identify with the graduate as someone like themselves.
The day went without a hitch, with students moving quickly between sessions and quiet reigning over the whole college during the presentations.
The expo was also open to our Distance Learning students and it was great to see a number of them there on the day, with one even organising her own work experience with one of the presenters.
The day went extremely well with extremely positive feedback from students:
“They were very informative and I enjoyed the vibe in the room while they were presenting.”
“He was passionate, had great knowledge and sold it as a fun way to work or experience.”
“He was very outgoing and easy to understand, he was funny and had good body language, which gave us a good impression.”
“She was really passionate about her job and shared her experiences with us.”
“They were lively, and made the audience participate in their presentation to help remember their information.”
”Made me think that anything is possible and there is so much you can put into travel and tourism.”
“Opened my eyes to many career paths.”
“Eco-tourism is a new product that has just come into the tourism industry and it really sparked my interest to start a career.”Posted in In the Community, News | Tagged Airline training, Aviation Training, Employment, Export Education, ITC, ITC Award winning training, ITCNZ, Passion for travel, Student Event, Tourism training | Leave a reply
Recent ITC graduate Mohammed Alzergawi has a role as an airport ambassador at the domestic terminal at Auckland International Airport.
“This is a great opportunity to work and meet new people from all around the world,” says Mohammed. “I am constantly developing the skills I learnt at ITC by interacting with people and providing exceptional customer service to passengers arriving and departing Auckland.”
Natasha Allen, ITC’s Campus Manager Botany, says that the opportunity for ITC’s students to work at the airport is second to none and has already resulted in new roles for students.
Students who wish to apply to work at the airport have an initial interview with Natasha; they then attend a presentation at the airport about the role and requirements, which leads to a formal interview. A full security check is then completed on each individual, as safety is paramount at the airport.
“Successful students are then given the very smart and stylish new black and red uniform – they all feel so proud to wear it and to represent the airport and New Zealand to arriving and departing passengers.”
And the work itself is thoroughly enjoyable, reports Mohammed.
“The days are varied and occasionally you even get to meet celebrities and athletes, which is very exciting. Every day I learn something new, which means I am always challenged and ensures that I enjoy each shift I work.”
“I appreciate the opportunity that has come my way and am excited that it will potentially open doors for me in this industry.”
“Mohammed’s attitude is fantastic,” says Natasha, “and goes to prove, yet again, that putting in hard work, showing commitment and dedication will definitely pay off.”Posted in In the Community, Student success | Tagged Airline training, Airport, Aviation Training, ITC, ITC Award winning training, ITCNZ, New Zealand Tourism Training, Tourism training, Travel Training, Volunteer scheme | Leave a reply
International Travel College of New Zealand (ITC) students recently had the opportunity to highlight their skills and gain valuable industry knowledge at New Zealand’s premier tourism trade event – TRENZ 2013.
TRENZ 2013 ran from Sunday 21 – Wednesday 24 April at Auckland waterfront’s Cloud and Shed 10 and comprised an opening function, the Auckland Airport International Speaker programme, workshops, and a farewell ‘Taste of New Zealand’ dinner held at Ponsonby Central.
Inu – The TRENZ bar – was also open at select times during the event to provide opportunities for networking and meetings.
Michelle Chatfield, ITC’s Campus Manager – City, says the students took on a number of important roles at the event, including meeting and greeting delegates and assisting them with general queries. They also helped with setting up and packing out the trade sites.
“Our students were just fantastic,” says Michelle. “They were enthusiastic about helping in any way they could. Working at these kind of events is a great deal of fun if you are prepared to get in stuck and do what is needed. You need to be able to think and respond quickly to a number of different queries and situations.”
It was also a chance for the students to see the tourism industry in action.
“This is one of the largest tourism events in New Zealand,” says Michelle. “We are proud that each time TRENZ is held in Auckland the organisers, Tourism Industry Association of New Zealand, approach us to provide students to help at the event. The students were able to meet representatives from national and international travel organisations. It was a real eye-opener for them to see what a range of opportunities the industry offers.”
ITC has been a premium supplier of full-time and part-time training programmes for the airline, travel and tourism industries since 1996, and has campuses in Botany and central Auckland. The college is committed to providing real-world experiences as part of its training.
“It’s one of the reasons our students have such good job placement rates,” says Michelle. “They are given plenty of opportunities to showcase their skills to the companies that will ultimately hire them, and it gives them a real feel for what working in the airline, travel and tourism industry is all about.”
Posted in In the Community, News | Tagged ITC, ITC Award winning training, ITCNZ, Student work experience, Tourism training, TRENZ | Leave a reply
International Travel College has been helping Auckland City Mission to provide gifts and food for families in need this festive season.
The Auckland City Mission relies on the generosity of the public to be able to continue to provide its increasingly stretched services to the Aucklanders who need them most.
The team at ITC worked closely with the Mission this year by creating three themed weeks for its students to get involved in: the themed donations focused on cans, sweets and biscuits, and noodles. ITC donated additional items that the Mission could use as gifts for Christmas.
Last year barely half the queue outside the Auckland City Mission was able to receive gifts for their families and, sadly, some were turned away.
This year ITC did its part to provide gifts for more families by creating an appeal and spreading the word through social media.
“Our mindset was that every little bit counts,” says ITC’s Melissa Verwijmeren. “We had an incredible response from a number of companies that meant we were able to provide an abundance of useful items.”
Companies such as Ezibuy, Creo Gyms and many Twitter users followed ITC’s Facebook invitation and the college was able to deliver numerous gifts and food parcels in weeks leading up to Christmas.
“For a small idea to become such a huge success gave the team at ITC a huge feeling of gratitude,” says Melissa. “Not to mention the warm fuzzy feeling of helping so many people in need this Christmas season!
“Many of us are going home to our friends and family and just having a simple appreciation of how lucky we all are.”
“ITC is proud to support the Auckland City Mission in its care of families in need, and it’s been a great way for us to start the festive season,” says Melissa.Posted in In the Community, News | Tagged Auckland City Mission, Charity, Christmas | Leave a reply
Brent Westein started his career working in hotels in 2001 as a food and beverage attendant. He is now the HR manager for the Novotel & Ibis in Ellerslie in Auckland. We are lucky to have Brent as one of ITC’s industry advisory members. Here Brent tells us about his journey so far, and the importance of getting your foot in the door.
My first role in a hotel was in 2001 as a food and beverage attendant during the busy breakfast shift in Gantry’s restaurant at the Centra in Auckland (now the Crowne Plaza). Eventually I moved onto night shifts and this gave me the opportunity to work at the bar as well.
I then got my first role in the rooms division as a porter. This was an excellent job – we were the face of the hotel, as we were some of the first staff guests met on arrival and we carried their bags to their room.
After about 6 months in the rooms division I moved to the telephonist office. This gave me the chance to learn a whole new range of skills, including how to use the hotel computer system and the workings of the front desk. I actually moved to a role at the front desk next and was there for another two years, by which time I had been made front office supervisor.
The Centra was now the Crown Plaza Auckland, and I was lucky enough to gain the role as the human resources co-ordinator. I remained in that role for two and a half years, after which I was promoted to a 12-month maternity leave position of human resources manager of Centra Auckland Airport. This was an awesome opportunity to take on my first head of division role.
At the end of that contract I transferred to Wellington to work as an assistant manager at the Intercontinental Wellington. After being blown around in the capital for 14 months, I took up a role as the human resources manager at CityLife Auckland Hotel. CityLife is a great, vibrant hotel in the heart of Auckland’s CBD.
Early in 2012 I moved on to become the human resources manager at Novotel & Ibis Ellerslie in Auckland with Accor.
Having so much early experience in line level roles gave me a great understanding of what hotels are all about – it allowed me to experience different aspects of how hotels work behind the scenes and how all the divisions work together to support the overall running of a hotel. This was vital experience before I took my first steps into a supervisor’s role.
International Travel College of New Zealand (ITC) has recently become a sponsor of Bellyful NZ.
Bellyful is a not-for-profit organisation run by volunteers. The organisation delivers free precooked meals to families with new babies and families with a critically ill family member.
“It’s such an incredible organisation,” says ITC Account Manager Ceri Jenkins. “I met Jacqui Ritchie, the executive director, at a careers expo and was just amazed at the service they provide.”
“We have many working parents studying at ITC,” says Ceri. “Study is always a real commitment, but it is even more so when you have a family to organise as well. At ITC we love that this service offers such practical help to new parents.”
Bellyful has 16 branches around New Zealand and aims to have one in every town in the country by 2016.
“That’s an amazing goal,” says Ceri, “and we seriously hope they can achieve it. A lot of new parents entering tertiary study aren’t in the main centres.
“At ITC, for example, new parents often choose our distance learning courses, as they don’t need to uproot their family and they can organise study around their busy schedules.”
Each branch of Bellyful does its own fundraising and is supported by local donations and volunteers. Parents with babies under three months old and families struggling with illness can contact their local area coordinator via the Bellyful website: www.bellyful.co.nz
“A home-cooked meal is such a simple thing to offer,” says Ceri.“ But when you are juggling the demands of family life and work or study, it’s sometimes the simple things that make all the difference.”
Bellyful’s ambassador Pippa Wetzell agrees: ““Bellyful – it’s simple and yet when you’re struggling with the challenges that a newborn brings into your life, something like a cooked meal and someone to talk to can make a world of difference. Getting off to a good start in the first few months of your baby’s life makes a huge difference to the wellbeing of a whole family.”
Posted in In the Community | Tagged Charity, ITC and community | Leave a reply