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ITC students experience Auckland’s busy cruise ship season

Posted on 23/05/2017 by

When cruise travellers anchored in Auckland, several ITC students were among the check-in agents who helped them disembark and board their vessel. 

Many cruise ship holidaymakers were greeted by enthusiastic ITC students when they disembarked and boarded in Auckland over the busy cruise season.

Several ITC students worked as check-in agents for ID Tours and Renaissance Tours – meaning they were right on the customer service frontline to meet arriving and departing passengers.

“Students were required to check passengers onto the cruise ships and also give directions to passengers at the cruise terminals,” says ITC Account Manager Ceri Jenkins, who helped organise this paid work experience opportunity.

“This paid work offered the students fantastic customer service experience in a very fast-paced and dynamic environment,” adds Ceri.

For some of ITC’s Diploma students, this was their second cruise ship season – they worked the same job when they were completing their Level 3 qualification.

Dunia Merhi says it was an incredible experience.

“It was actually my first real paid job,” says Dunia.

“Pretty much every part of the job brought me joy, but if I had to choose a favourite part it would be meeting new people from around the world and having interesting conversations with them.”

Viena Arona had a similar experience – she loved meeting people from different cultural backgrounds.

“I worked for Renaissance and it was an amazing opportunity,” says Viena.

“I gained more customer service experience, learned how to exceed customer expectations, and met people from all walks of life.”

Interested in a cruise ship career?

Many ITC graduates have gone on to lead exciting careers in the growing cruise ship industry. For example, one graduate – Linda Divitt – has been working for a cruise ship company in Australia for over 10 years.

If you’re interested in a career within this incredible global industry, get in touch today to learn which ITC qualification is right for you.

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