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Meet the graduate who landed her dream job after studying with ITC

Posted on 18/05/2022 by

Pamela Fakasoi is working with Menzies Aviation after studying with ITC.

Pamela Fakasoi studied at ITC and earned her level 3 qualification years ago, and recently came back to continue with levels 4 and 5.

And now, she’s working her dream job with real life Love Actually moments as she gets to witness beautiful airport reunions as loved ones reconnect after being separated by covid!

She worked hard throughout her ITC courses and impressed the team every step of the way, so when she applied to work for Menzies Aviation, we knew it would be a great fit for her. Her friendly, hard-working attitude made her perfect for the role, and her ITC qualifications and support helped to make her dream come true.

Here’s a little more about Pam and her journey through ITC and into her dream job!

 What was it about the Menzies Aviation check-in agent role that appealed to you so much?

The Menzies Aviation Front of House agent job caught my attention because of the company’s reputation in the tourism industry. I know they have been around, and I have heard they are a great company to have my first step into the tourism industry. 

How did Sarndra and the ITC team support you through your job search and application?

The staff at ITC believed in me and supported my study journey since the day I walked in to enrol (level 3 in 2014, and level 4 & 5 in 2020-2022).

I have received great support from Sarndra after finishing my diploma. The vacancy at Menzies Aviation was available and open for applicants, and Sarndra notified me straight away. Her support and guidance helped to give my CV a ‘view me first’ appearance. 

How are you enjoying the job so far?

I am really enjoying my new position as a Front of House Agent (check-in). Every day is different – I could be checking in a nervous traveller, sending off passengers for a sad farewell or witnessing passengers enjoy a heart-warming reunion with loved ones since Covid hit our life. I have made so many friends within my first month, it’s honestly like we’re family. 

How did your time at ITC prepare you to work in your role? 

My time at ITC prepared and trained me to land my dream – I have always wanted to work at the airport doing check-in. Things are busy again after covid and I have used my skills and knowledge to stand out from the crowd!

Do you have any advice for anyone considering studying travel and tourism?

It’s so fun and interesting! Join the challenging, fast-paced industry if you enjoy meeting new people, talking and working as a team – go for it.

There are so many options and paths to choose from, I still have a list to get through!

Is your dream job in travel and tourism?

Is your dream job in travel and tourism like Pam’s? All it might take to get there is studying for an industry qualification at ITC!

ITC offers industry-recognised qualifications in travel and tourism, and you can get started by getting in touch to see which course is the best option for your goals. Contact us today to find out more about our courses and how they can help get you your dream job!

Campus Study – college@itc.co.nz 0800 TOURISM (0800 868747) or https://www.itc.co.nz/contact-us/

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