Meet our Academic & Quality Coordinator Star – Allison Jones
Reply
Posted on 06/08/2025 by Mel Jenkins
Allison Jones joined the ITC family in 2019, where she began her adventure as a Tutor at the Auckland City Campus. Being a part of the student journey and creating magic moments on campus has always been a highlight for Allison. Leading many ITC events and creating fun memories for students along the way.
Allison’s understanding of the qualifications and enthusiasm and love for industry has lead to her role as Academic Quality Coordinator. This roles is crucial to ensuring what we deliver the highest quality education we can offer. Read more to find out how Allison’s journey in the tourism industry began.
How did you begin your passion for the tourism industry?
My passion began with my Mum. She was a beautiful flight attendant for the Royal Tongan Airlines in the 1980-90’s – once the proud national carrier of Tonga. Growing up, I loved hearing about the stories of travelers and the unique cultures they encountered. I was curious about how people connect with different places and how living in New Zealand we experience just a small portion of the worlds extremely diverse and beautiful culture. My curiosity grew into a desire to learn more about these fascinating places and help people explore the world in meaningful ways.
What does your travel industry history look like?
Finishing high school I wasn’t 100% sure what I wanted to do but I knew I loved geography and I loved the idea of travelling and making new connections with people and different cultures. This led me to dive into my Bachelor of International Tourism and Business Management at AUT, graduating in 2016. My experience was amazing and only encouraged me more to pursue a career in the travel industry.
As a student I was also working as a Food & Beverage Attendant at the Rydges Hotel, Auckland CBD before landing a travel consultant role at Concentrix making travel reservations for Air New Zealand customers. A bit further into my career I decided I wanted to broaden my skill set and moved on to facilitating/ teaching Level 3 Travel & Tourism at Best Youth Academy, Best Pacific. It was in this role that I found my passion to help and inspire young people to achieve their potential, find their passion and believe they can create for themselves the future they’ve always dreamed of. Seeing someone thrive because of your encouragement is why I love doing what I do here at ITC.
What do you think are the most important skills to have in the tourism industry?
The tourism industry thrives on creating unique and unforgettable experiences so a good mix of practical and personal skills is very important. For example, expressing friendly and culturally sensitive communication is key when dealing with customers from all walks of life as well as a genuine love for travel and helping others. As an enthusiastic travel industry professional you will inspire travelers to explore more and come back time and time again!
What is your best advice for those getting into the industry now?
Find what it excites you most about the industry and go for it! Make the most of every opportunity and be the storyteller of your own journey!
Enrol with ITC today
Want to experience quality education and learn from industry professionals who have the skills and knowledge from real-world experiences? Like Allison, you’ll find them right here at ITC.
Contact us to learn more about our qualifications and how they could kick-start your career!







