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Why customer service experience is great for your tourism career

Posted on 14/03/2017 by

Working at a cafe or shop while you study at ITC is a great way to gain customer service experience for your tourism career.

Do you dream of a career in New Zealand’s airline, travel and tourism industry?

Aside from studying towards an aviation, travel or tourism qualification, the best thing you can do for your tourism career is get some customer service experience.

Working part-time at a supermarket, petrol station, corner store, cafe, or retail shop will look great on your CV and help you stand out from the crowd. Here’s why.

Tourism is all about people

What do tourism and customer service have in common? They are both all about people! Most tourism jobs are customer service jobs. Whether you’re helping someone book their dream holiday or assisting someone with their bags at the airport, you’re in the business of customer service.

Getting some part-time customer service experience while you’re studying will help prepare you for your first ‘proper’ tourism job. It doesn’t matter if you work at The Warehouse or Wendy’s: what matters is that you spend some time learning how to interact with customers.

Employers love customer service experience

What’s better than a qualification on your CV? A qualification AND some customer service experience.

This shows employers that you’re responsible, trustworthy and motivated. There’s a good chance they will invite you in for an interview.

Just make sure you make a good impression at your customer service job, as your future tourism employer will be calling for a reference!

Customer service experience prepares you for the “real world”

It’s one thing to learn about working with people in a classroom. It’s another thing altogether to be face-to-face with a difficult customer at the cash register.

A part-time customer service job is the perfect way to put your studies into practice. You can test out what you learn in the classroom and build your confidence along the way.

By the time you graduate, you’ll be more than ready to take on a full-time tourism job out in the “real world”.

If you’re currently studying at ITC, check out our job vacancies to see if there’s a part-time job that would suit you.

ITC is enrolling now for March and April. Get in touch today to kickstart your career in airline, travel and tourism.

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