A day in the life of a travel agent

Michelle, Manager of Harvey World Travel Botany, shares what it’s like to work as a travel agent

What’s it really like to work as a travel agent? We recently interviewed Michelle Savusa, Manager at Harvey World Travel Botany, about her exciting career. Michelle has over 21 years of experience in the travel industry and has been working for Harvey World Travel for more than a decade. She was kind enough to share with us some of the wisdom she’s learned along the way.

ITC: Describe a typical day in your job – what is it really like to work for a travel agency?

Michelle: Each day can be very different and often unpredictable. We receive enquiries via phone, walk-in and email. Most of our day is spent on the following tasks:

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