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Are you ready to fly high?

Posted on 27/08/2013 by

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Since 1996 the International Travel College of New Zealand (ITC) has been focused on providing training that gets students jobs in the airline, airport, travel and tourism industries.

With two Airport Training Centres at its City and Botany Campuses, ITC students get experience with the technology, the practical processes and the customer service skills they will need in their future careers.

The huge Airport Training Centres simulate real-world airports, including check in, customs, gate lounges, and planes where students are trained in all aspects of in-flight service. Training also incorporates the Ready to Check in online check in system, currently used by many airlines worldwide.

ITC is also committed to getting on-site experience for its students. This entails students helping out behind the scenes at industry events, and an increasing number of agreements with local industry employers, who are keen to give ITC students part-time work opportunities while they study.

“We’ve got great relationships with the industries we work with, and the practical nature of our courses means that our graduates are ready to work in their chosen fields,” says ITC’s Marketing Director Claire Huxley. “That translates into great job placement rates and a willingness from our industry partners to provide our students with work experience.”

“This whole experience has really shown me that what the tutors say to us at ITC is true – they push and encourage students to go for their dreams and never give up. My training at ITC has definitely helped me with my confidence and knowledge of the travel and tourism industry and thanks to them and my hard work it has all paid off, now I am in going to Dubai to embark on an exciting career as flight attendant for Emirates!” said graduate Lisi Kaihau.

Both ITC’s Botany and City Campuses have a few spaces on their last 2 courses in 2013, so it’s not too late to enrol now! Find out how you can launch your career in the airline, airport, and travel and tourism industries by phoning the ITC Team now 0800 868747 or (09) 373 5510 for more information, or check our website www.itc.co.nz

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The Top 8 Qualities of an Awesome ITC Student

Posted on 22/08/2013 by

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We have so many great students; we thought we’d ask our tutors what makes a truly awesome one. (Read carefully – remember they’re the ones who mark your assignments!)

1. PUNCTUAL We know it’s early, we know you haven’t had your coffee yet, we know you just had that one last thing you had to tell your friend before you came in… But an awesome ITC student arrives on time, and even 5 minutes early if possible! It shows respect for your classmates, your tutors and your own studies and future career.

2. POLITE We pride ourselves on being like a family at ITC, but that doesn’t mean you should treat the other students or tutors like you treat your little brother or sister! Be polite, smile, say “hi”. A good mood is like a cold in that it’s incredibly infectious (but in a good way). Try spreading the joy today!

3. PREPARED You wouldn’t go to stay at a friend’s place without bringing your toothbrush, would you? Part of coming to ITC each day is thinking ahead and making sure you have what you need. Bring your own stationery, bring your own lunch or lunch money; heck, bring your own toothbrush if you want!

4. WELL-PRESENTED We’re not saying you have to look like a super model – that’s what the tutors are here for – but you should look like you take yourself and your studies seriously. If you don’t, no one else will either.

5. HARDWORKING (AND PLAYING) This is truly and honestly one of those times in your life where you get out what you put in. We know, we know, it’s a cliché and your parents are always saying it… but this time it’s true! The more you throw yourself into your studies and take advantage of the opportunities ITC offers you, the better you will understand how you work best, what kind of job you want and how you can get there.

And don’t forget to play hard too – ITC’s calendar is jam-packed with activities for students to take part in, like sports days, beach picnics, Mid-winter Carnival, Global Wednesday, Valentine’s week, St Patricks Day, the Easter Bonnet parade, and student Trivial Pursuit challenges! They’re a great way to meet some new folk, have a huge amount of fun and explore your creativity. (CLAIRE YOU MIGHT WANT TO PUT A LINK HERE TO THE EVENTS SCHEDULES?)

6. CONSISTENT You don’t have to be a robot (although it would be cool if you were!), but consistently turning up to class and turning in your assignments on time and to a high standard recommend you as a student and a potential employee. Also, if you always turn in high quality assignments on time, your tutors are much more likely to be sympathetic if you genuinely need us to cut you some slack at some stage.

7. PATIENT We do enjoy reading your assignments (no, really!), but we are only human, so please do be patient with us if we haven’t got them back to you yet. We know that our students put a lot of work into their assignments and we believe they deserve our full considered attention when it comes to marking them – and that takes time.

8. PROFESSIONAL This might seem like a funny word to use to describe a student, but at ITC we are pretty serious about preparing you for a real job in the real world. We spend a great deal of time and energy working out how we can best help you achieve your dreams – but in the end it’s up to you. Treat your studies as a real opportunity to start your professional career in the airline, travel and tourism industries and you will be amazed at how far you can go!

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Giving it a shot – ITC’s Short Course Competition

Posted on 17/08/2013 by

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The International Travel College of New Zealand (ITC) has recently had such an abundance of talented and passionate students attending its short courses that the college decided to give them an opportunity to get creative and show what they are made of, says ITC’s Short Course Tutor Mel Verwijmeren.

Named “Be in to win”, the competition was open to past and present short course students. Entrants were asked to create a video blog to showcase their experience at ITC, with a focus on what the course did for them personally and how it influenced them in making decisions about their future.

“We had 13 amazing entries from a variety of secondary schools,” says Mel. “It was a tough decision to make, but the top three students were chosen for their creativity, attitude, and determination along with the excellent content they submitted.”

The three major prizewinners took away a bungy and full bridge Climb with Auckland Bridge Climb and a bungy and jet boat experience with Auckland Adventure Jet Boat.

The other 10 students who entered did not walk away empty handed, either, says Mel. “It took a lot of courage and determination to enter this competition, so we awarded these students a small gift pack to congratulate them on showing they can achieve anything if they just put their mind to it.”

“Sometimes it’s as easy as putting yourself out there and giving things a shot, regardless of the outcome or whether you take away the ‘big’ prize,” says Mel. “For the entrants, the satisfaction of completing something and taking charge of their future was a prize in itself, and as all our students know, this attitude is highly sought after in the travel and tourism industry.”

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ITC training opens industry doors

Posted on 09/08/2013 by

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Recent ITC graduate Mohammed Alzergawi has a role as an airport ambassador at the domestic terminal at Auckland International Airport.

“This is a great opportunity to work and meet new people from all around the world,” says Mohammed. “I am constantly developing the skills I learnt at ITC by interacting with people and providing exceptional customer service to passengers arriving and departing Auckland.”

Natasha Allen, ITC’s Campus Manager Botany, says that the opportunity for ITC’s students to work at the airport is second to none and has already resulted in new roles for students.

Students who wish to apply to work at the airport have an initial interview with Natasha; they then attend a presentation at the airport about the role and requirements, which leads to a formal interview. A full security check is then completed on each individual, as safety is paramount at the airport.

“Successful students are then given the very smart and stylish new black and red uniform – they all feel so proud to wear it and to represent the airport and New Zealand to arriving and departing passengers.”

And the work itself is thoroughly enjoyable, reports Mohammed.

“The days are varied and occasionally you even get to meet celebrities and athletes, which is very exciting. Every day I learn something new, which means I am always challenged and ensures that I enjoy each shift I work.”

“I appreciate the opportunity that has come my way and am excited that it will potentially open doors for me in this industry.”

“Mohammed’s attitude is fantastic,” says Natasha, “and goes to prove, yet again, that putting in hard work, showing commitment and dedication will definitely pay off.”

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An Excellent Season For Travel and Tourism Graduates

Posted on 02/08/2013 by

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International Travel College of New Zealand (ITC) Account Manager Ceri Jenkins has noticed an upturn in the entry-level employment market.

“If current vacancies are a reflection of the state of the industry, the future is looking very positive,” says Ceri. “I cannot remember a winter season where so many companies have contacted us to advertise entry-level roles with almost immediate starts.”

The vacancies are across a broad range of sectors, including adventure tourism, car rental, travel agency, airline, accommodation, airport and tour operators.

Ceri says there are a number of contributing factors to the upturn in the market: “There seems to be a genuine confidence out there from both employers and employees.

“Employees are taking the next step in their careers and creating entry-level vacancies, and employers are planning ahead and training new staff now to ensure they are ready when peak season arrives.”

Ceri says there is no doubt that the lure of Australia is still a factor in creating entry-level positions, with employers recounting stories of staff leaving to chase more money; but ITC’s graduates are benefiting greatly from this upturn.

The key recruitment period in the travel and tourism industry is traditionally from September to November, notes Ceri.

“If the entry-level job market is this busy now, it seems an indication that the 2013/2014 season will be an excellent one for New Zealand’s travel and tourism industry.”

ITC has been a premium supplier of full-time and part-time training programmes for the airline, travel and tourism industries since 1996, and has campuses in Botany and central Auckland.

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Introducing Amy McPhail

Posted on 20/07/2013 by

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I am so delighted to introduce myself as a new Travel and Tourism Tutor here at ITC.

I began my career in travel just as you are, as a student studying towards a Certificate in Travel, Tourism and Business. This gave me a great foundation to launch my career and introduced me to the wide variety of work available in this exciting industry.

After completing my study I moved to Australia and began my first job in travel working for the Hilton Hotel in Brisbane. My dream of becoming a flight attendant came true when I was hired by Virgin Australia to be part of the crew that would launch Virgin’s new international airline out of Sydney. After four years in Australia I decided it was time to return home and have since worked for a travel wholesaler and as a travel agent.

My favourite part of working in the travel and tourism Industry is, of course, the travel. I have been extremely fortunate to see some amazing destinations through my work including Fiji, Thailand, the United States of America, South Africa, Italy, Austria and Switzerland. Working in travel can be extremely rewarding and fun. If you work hard and want to succeed the world truly is your oyster!

I can genuinely say that I have used all of the skills that I learnt through my Certificate in Travel at some point in my career, and that is why I am so thrilled that I will be teaching such a practical and valuable course. As a tutor I hope to be able to inspire in you the same passion for this industry that I have discovered, and I can’t wait to share my knowledge and experiences with you.

I’d like to leave you with one of my favourite travel quotes: The world is like a book and those who do not travel read only a page – Saint Augustine.
I look forward to meeting you all!
Amy McPhail

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Tips on gaining employment

Posted on 17/07/2013 by

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ITC’s Account Manager Ceri Jenkins discusses two of the key barriers to graduates gaining employment in the travel and tourism industry.

“I am often asked at careers events by parents of prospective students, ‘What are the chances of my daughter/son getting a job when they finish the course with ITC?’,” says Ceri. And his reply is always the same: “If you really want a job and work hard with us, you will get a job when you graduate. However, if you sit and wait for the job to come to you, you will be sitting for a long time.”

ITC’s students and graduates have gained something of a reputation for doing what it takes to get the dream career they love. Whether it’s working and studying at the same time, volunteering at local events, or taking part in the many opportunities the college offers students to get onsite experience, most jump at the chance.

And the majority of graduates understand that to land their dream job they need to start on the first rung of the travel and tourism ladder, says Ceri. But often two things stand in their way of even getting to the first rung: lack of customer service experience and no restricted or full drivers’ licence.

For jobs such a flight attending or check-in, says Ceri, two years of customer service experience is usually required.

“This is easily worked on by encouraging students to gain part-time work while studying with us. ITC works hard to create strong industry relationships that see our students regularly working or gaining experience in hotels, backpackers, tour operators, car rental companies, cruise ship check in and local attractions.”

“If a student is doing a six-month course with us, they then only need another 12 – 18 months of work experience to achieve the two-year target. Upon graduation students are also encouraged to focus on customer service roles in any sector of the airline travel and tourism industry. By the time they are 20 or 21 they can have the sufficient experience and maturity that roles such as check-in or flight attending demand.”

Going through the process required to get a restricted or full drivers’ licence is also strongly advised, says Ceri.

“It would be no exaggeration to state that about 25 per cent of the roles we advertise at ITC require students to have at least a restricted licence. Therefore, if you don’t have a licence, you are immediately restricting the number of jobs you can apply for to 75 per cent of those advertised.”

Ceri says jobs that require a licence are wide ranging and include any role at Auckland airport, many accommodation providers and ferry services.

“These are the kind of jobs where you may be working varying hours of the day and night and they may not be close to home. It is simply not feasible to reply on public transport or Mum, Dad or partner to pick you up and drop you off for most of these jobs.”.”

Many travel and tourism jobs also require staff to drive company vehicles, such as car rental operations or even activity-based companies.

“Auckland Bridge and Bungy, for example, prefer to employ staff who can drive the courtesy bus to pick up and drop off customers at hotels, motels and backpackers.”

Ceri acknowledges that there are obstacles with learning to drive, such as the cost of gaining a licence, access to a car or access to a parent with a licence to teach children to drive. But not having a licence can seriously restrict graduates’ employment opportunities.

“So get out there and get some experience and get your licence if you can,” he says. “These are two certain ways to enhance your employability.”

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One Big Whanau – ITC Famil Trip June 2013

Posted on 13/07/2013 by

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ITC’s CTT01 and CTT02B recently experienced the famil trip to Rotorua’s Tamaki Maori Village, the Kaitiaki River for whitewater rafting, the Agrodome for some adrenaline-fuelled adventure, and Whanganui National Park’s Blue Duck Station.

Also along on the trip for the first time was ITC tutor Geraldine. Nicknamed “Mama G” by the students, Geraldine had at first been nervous about going; but she soon realised it was best decision she could have made.

“It confirmed to me that I am in the right place helping students achieve their dreams,” says Geraldine. And she appreciated the opportunity to get to know better the students she has been working with for the past 6 months.

“Most of these students have had it rough,” she says, “They have been through so much throughout their lives. This experience opened my eyes and my heart to all of my students. It has taught me that I have to do all that I can to help make a difference so that they too can make a difference within the travel and tourism industry.”

As always on the famil trip, the Tamaki Brothers’ Maori village experience was popular with the students and had a real impact on some.

“I never understood how beautiful Maori culture is until I saw this,” says Neharika.

Mohammed was nominated chief for the evening: “I think that was the most amazing thing I did,” he says. “I was a little bit scared, but it was something I will never forget and the people there were really kind.”

Tonu says he enjoyed learning about the history of the Maori people and the Treaty of Waitangi and was extremely impressed by meeting “people who are actively involved with keeping their culture alive.”

Judith also enjoyed experiencing a place she thought she knew well: “I’ve been to Rotorua, but never explored it like we did at the famil.”

Jessica says that she relished the opportunity “to get to know more about my Maori side; it’s something that I’ll cherish for a lifetime.”

The adventurous nature of the white water rafting and the activities at the Agrodome required courage, and many of the students took the opportunity to challenge their fears.

“I’d never in my whole entire life thought I’d do some of the things I did in Rotorua such as white water rafting,” says Tonu.

“That was the best activity,” says Manpreet, “even though I was really scared and thought I am just about to die, just before the big waterfall!”

Audrey said that the guides were “calming and funny. They made you feel safe. Loved it!”

“I want to thank ITC for this opportunity that got me to experience things that I’ve never done before,” says Loia.

Perhaps most impressive of all was Jessica, who had had a previous accident on the water and didn’t think she would ever do something like that again. “But I had an amazing time white water rafting,” she says. “I also never thought I’d do the Swoop at Agroventures, as I’m really scared of heights, but again I wanted to prove to myself that I can do it.”

And tutor Geraldine also had to confront her fears: “I’m always in front of my class teaching and constantly telling them to take risks. On this famil I had to follow my own preaching. I took a leap faith, which reminded me that I too need to take risks in helping my students be successful in all that they do.”

The beauty of Blue Duck Lodge also made an impression on the students.

“I never knew places like that even existed in New Zealand,” says Phillomina.

“I was blown away by the amazing hidden wonders of New Zealand,” says Neharika.

But what really stood out for the students and their tutor was the way that travel creates a bond between people.

“It was fun going through all the activities together as a group and it was a great opportunity for both classes to get to know one another,” says Siala.

The two groups came together over the course of the trip and shared many stories.

Telesia says that the famil trip changed “a lot of the things I look at in life. I realised that you have no right to judge someone before you have walked through their past. Getting to know each and every one of my classmates brought tears to my eyes – all I can say is you are all very strong and your story can change someone’s life.”

“They all motivate me in some way,” says Jessica. “It’s the encouragement and perseverance that has made me become who I am today. I’m so grateful to have met them all in my life. They are all amazing.”

“God bless each soul that came on this trip!” says Neharika “You’ve all made a space in my heart.”

Or, as Audrey puts it: “We went down as two classes and came back as one big whanau!”

For tutor Geraldine, it has confirmed that she has made the right career choice and that she is where she should be. Thank you ITC for continuing to make a difference in the lives of our students, our community and our country,” she says. “And thank you for this golden opportunity that you give our students to have this amazing experience.”

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Tutor Profile: Tessa Henwood

Posted on 02/07/2013 by

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ITC’s newest tutor Tessa Henwood tells us about how her love of hospitality and tourism has led her to travel all over the world: and how it all started in a Yorkshire pub.

I was born in the UK, and when I left school I started working as a barmaid in pubs. I met so many interesting people and had so much fun; I just knew I had to pursue a career in the hospitality and tourism industry.

Although I was not very academic I decided to try and gain a qualification, so I enrolled in a Higher National Diploma in Hospitality Management with Tourism. I loved the course; it was so practical and it taught me so many things that I have used in my working career. In the end I stayed on an extra year to complete the Hospitality Business Management Degree. I graduated with a First Class Honours degree, which is one of my proudest achievements.

After university I just wanted to see the world! I worked hard, saved money and went traveling to as many amazing places as I could. Wherever I went, whether it was Cuba or Peru, Europe or Africa, I enjoyed amazing adventures and learned so much about myself.

After landing in New Zealand, I travelled for a year, working my way around the country in different backpacker hostels. I loved working in the tourist industry in New Zealand! The range of adventure attractions, beautiful national parks, and interesting cultures and history make the country unique and different to anywhere else I have ever traveled.

I eventually settled in Auckland working for the YHA as operations manager. Around this time I also started working with ITC, providing work placement opportunities and giving career presentations.

When I first visited the college I felt I had found somewhere that not only shared my passion for the travel and tourism industry, but that was also encouraging people to dream big. I believe that everyone has the potential to do anything, and I feel that by working with ITC and all my colleagues we can help people achieve their dreams.

 

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ITC Finalist in Auckland Export Awards

Posted on 29/05/2013 by

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The International Travel College of New Zealand (ITC) has been announced as a finalist in the Auckland Export Awards in the QBE Insurance Exporter of the Year category.

This category is open to businesses with total sales under $25 million and with a minimum of 20 per cent of revenue from exports.

“This recognises our excellence in export education, which is so crucial to New Zealand, and also to our industry,” says ITC’s Marketing Director Claire Huxley.

ITC, which has been a premium supplier of full-time and part-time training programmes for the airline, travel and tourism industries since 1996, is well placed to understand the importance of international markets.

“Our industry, by its very nature, requires that we have well-trained people from all over the world here in New Zealand, and also that the graduates we send overseas represent the very best Kiwis have to offer,” says Claire.

ITC has strong industry connections and an excellent reputation both in New Zealand and overseas, which Claire believe has been critical to its success in the awards.

The college’s international students make up around 10 per cent of its student body and have a strong 95 per cent completion rate. International students are given support to become familiar with the New Zealand tourism employment market once they have completed their studies and regularly gain employment in their chosen industry.

“At ITC we really celebrate that, more than ever, travel and tourism is a worldwide concern, and we work hard to make the most of the international aspect of this industry.”

As well as welcoming international students to New Zealand, ITC’s New Zealand graduates regularly gain positions with international air and cruise lines, and on international cultural exchanges, such as Disneyworld’s “Live, Learn and Earn” programme.

The college’s tutors come from numerous places around the globe and have worked all over the world in a wide variety of companies and organisations.

“It’s a real cultural exchange,” says Claire. “There are very few places where people cannot travel these days, and there are so many opportunities for people to gain experience and to work and live within different countries and cultures. It’s fantastic to be able to offer that opportunity to international students. ”

“This is the first year we have entered these awards, and we are absolutely thrilled to be among the finalists. We are proud of our international student success and delighted to be able to contribute to contribute to New Zealand’s education community and its travel and tourism economies.”

The Auckland Export Awards are run by ExportNZ, which is a division of BusinessNZ and, at a regional level, a division of the Employers & Manufacturers Association. For more information see: http://hookedonexport.co.nz/

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