What’s it really like to work in a hotel?

Pictured: The Langham, Auckland, one of the city’s finest 5-star hotels. Many ITC students do work experience here to learn about the exciting hotel industry.

We all know that staying in a nice hotel is a lovely experience, but what’s it like to work in one on a daily basis? We asked Jacquelyn Shore, the Human Resources and Recruitment Coordinator at The Langham in Auckland. In this interview, she gives us a glimpse of what life is like behind-the-scenes at a 5-star hotel, as well as shares some tips for students considering a career in this exciting industry.

ITC: Tell us a little bit about yourself – how did you get to be working in this industry?

Jacquelyn: After graduating high school, I spent a year living and travelling overseas, as I always had an interest and passion for travel. I knew that I wanted a university degree so I returned back to NZ to complete my Bachelor of Business majoring in Human Resources and Management at AUT University.  Towards the end of my studies I saw a fixed term part-time Human Resources Administrator position at The Langham Hotel. I applied and the rest is history. Two years later, I am a graduate in the position of full-time Human Resources and Recruitment Coordinator at The Langham Hotel, Auckland and absolutely loving it.

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