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Do you want to work for a travel agency?

Posted on 17/01/2023 by

Graduate Savarnnah landed her dream job at a travel agency.

Of the many career possibilities open to our graduates, one of the more popular ones is the option of working in a travel agency.

Just ask Savarnnah Taylor, an ITC graduate who recently landed a fantastic job working at the House of Travel. Read on to learn more about Savarnnah, as well as what it takes to be a travel agent and how you can get qualified at ITC. 

Introducing Savarnnah

Here’s what the House of Travel had to say about Savarnnah: Savarnnah is brand new to industry this year but studied travel pre and post covid. She helps everyone around the office with seating, documentation, taking enquiries, final travel documents and all sorts behind-the-scenes work to prepare you for travel! So, if you’re a client with us, you will probably hear from her at some point before you depart! 

So why did Savarnnah choose to work at a travel agency?

“Besides working with people who share the same passion for travel as me and the amazing experiences there is to offer, I love the idea of being able to make dreams come true.

And where is her favourite place to visit?

“I haven’t done much international travel myself, but my favourite place has got to be the Marlborough Sounds in summer (especially Whites Bay and Mapua) or Kaikoura. There’s so much beauty in your own backyard!”

And where does she want to go next?

“I really want to discover the Middle East as I think it would be such an amazing experience to see the major culture shock and experience all the rich history incredible food and natural attractions. I would also love to go around the USA it’s been a dream to go there with my nana and aunty for many years!”

What does a travel agent do?

Working at a travel agency is an incredible job that requires you to make travel plans for clients. This could mean anything from planning and booking all the flights, accommodation, and activities for a luxurious round-the-world journey, or helping someone book a low-cost trip around New Zealand. 

This is a role that requires a lot of communications skills, as you will need to know how to communicate with clients, and you will need to be able to listen carefully to their preferences for their trips so you can make it happen. You will also need a good knowledge of holiday destinations, booking systems, and travel experiences.

However, that doesn’t mean you need to travel extensively yourself to become a travel agent. While any travel experience certainly helps, and a passion for travel is a must, our qualifications and tutors at ITC can teach you everything you need to know to get started in the industry.

Get qualified to become a travel agent with ITC

At ITC, Savarnnah studied the New Zealand Certificate in Tourism Level 3, and the New Zealand Certificate in Travel Level 4.

Together, these two qualifications offer an excellent base level of skills and knowledge for anyone looking to work in in a travel agency.

They include field visits, guest speakers, geography, customer service, cross-cultural communication, travel requirements, documentation, ticketing systems (including AMADEUS, which is used by travel agents here and around the world), and so much more.

And of course, all the tutors at ITC have travelled and worked in the industry themselves, so you’ll be learning from someone who truly knows what they’re talking about.

These skills are fantastic for any career in travel and tourism, but especially useful for anyone hoping to work in a travel agency.

If that sounds like you, don’t hesitate to get in touch with our friendly team today. We’ll be happy to answer any questions you have about studying to work in a travel agency, and to help you enrol to take the first step towards your dream career.

Campus Study – 0800 TOURISM (0800 868747) or

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